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Oracle Fusion Service vs Pobuca Connect comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Oracle Fusion Service
Ranking in CRM
10th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM Customer Engagement Centers (3rd), Marketing Management (7th)
Pobuca Connect
Ranking in CRM
52nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Oracle Fusion Service is 1.3%, down from 2.4% compared to the previous year. The mindshare of Pobuca Connect is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Hitesh Kunchakuri - PeerSpot reviewer
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.
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Comparison Review

PP
Nov 21, 2023
Fast to build simple to medium complexity solutions
Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS Appian was not selected by any of the organisations I've worked with to date for production use. Form building capabilities and well thought out process modelling are key points to…
 

Top Industries

By visitors reading reviews
Educational Organization
81%
Manufacturing Company
3%
Computer Software Company
2%
Financial Services Firm
2%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Oracle Service Cloud?
Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...
What is your primary use case for Oracle Service Cloud?
We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.
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Also Known As

Oracle Service Cloud, Oracle RightNow
Pobuca
 

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Overview

 

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Some of our users: Knotel, NCS Mena, Doukas school  People who love Pobuca are saying: "Pobuca has a dual purpose for us: it organizes our company's address book, and automates the onboarding process of new employees regarding the contact details sharing of employees and customers." - Lykiardopoulos Miltos, IT Manager @ Panathinaikos FC "Pobuca helped us to link our customers' contact details with their organizations in a shared contact list, more organized. Now all the field engineers have access to customers' info when they are about to visit them."  - Sophia Vachari, Operations Manager @ Vatis  
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: October 2024.
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