Oracle Fusion Service vs WORKetc comparison

Oracle and WORKetc are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 8.3, while WORKetc is ranked #104. Oracle holds a 1.3% mindshare in CRM, compared to WORKetc’s 0.0% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution, compared to 100% of WORKetc users who would recommend it.

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,094 Views
459 Comparison Views

91% willing to recommend

WORKetc

Read 3 WORKetc reviews

62 Views
22 Comparison Views

100% willing to recommend

Oracle Fusion Service

WORKetc

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and WORKetc compete in the fields of customer service and project management. WORKetc has the upper hand with superior functionality, appealing to users who prioritize robust features despite pricing differences.

Features: Oracle Fusion Service provides comprehensive CRM capabilities, integration with Oracle's ecosystem, and advanced analytics. WORKetc offers a unified solution integrating CRM, project management, and billing functionalities.

Ease of Deployment and Customer Service: Oracle Fusion Service's cloud-based deployment benefits from Oracle's established support network for handling complex requirements. WORKetc ensures rapid onboarding with a straightforward implementation process and personalized support.

Pricing and ROI: Oracle Fusion Service typically involves a higher setup cost due to extensive features, promising long-term ROI for enterprises with complex needs. WORKetc offers a cost-effective solution with quicker ROI for small to medium-sized businesses.

To learn more, read our detailed Oracle Fusion Service vs. WORKetc Report (Updated: April 2025).

Buyer's Guide

Oracle Fusion Service vs. WORKetc

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

WORKetc

Ranking in CRM

104th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. The mindshare of WORKetc is 0.0%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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it_user619572

Director at a non-tech company with 51-200 employees

Channels all email via a single address into projects based around the employees or teams that are working on them.

The UI needs to move forward to a refreshed version but this is in the works. The UI (user interface) in a web browser is currently version 4. Although already good as it is, a 5th version is apparently in progress that will substantially upgrade both the appearance as well as the ergonomics of the service. This is currently under testing internally and due to be released sometimesoon for public beta.

Read full review

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Top Industries

By visitors reading reviews

Educational Organization

76%

Computer Software Company

Financial Services Firm

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

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Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 24% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 20% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 15% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 13% of the time

Pega CRM vs Oracle Fusion Service

Compared 10% of the time

More Oracle Fusion Service Competitors

No data available

Product Reports

Buyer's Guide

Oracle Fusion Service

March 2025

Download Oracle Fusion Service product report

Buyer's Guide

CRM

March 2025

Download WORKetc product report

Also Known As

Oracle Service Cloud, Oracle RightNow

No data available

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

WORKetc is the one cloud app solution for managing your business from end to end, whether you're at work, at home, or on the road.

With integrated CRM, project management, billing, time tracking, help desk, and more, WORKetc gives you a complete bird's eye view of the entire customer lifecycle -- from finding your customer all the way to providing post-sales support.

Forget the hassles and costs of switching between and subscribing to half a dozen different apps. WORKetc is the one software solution for your entire business.

WORKetc

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Information Not Available

Buyer's Guide

Oracle Fusion Service vs. WORKetc

April 2025

Free Report: Oracle Fusion Service vs. WORKetc

Find out what your peers are saying about Oracle Fusion Service vs. WORKetc and other solutions. Updated: April 2025.

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