We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The interface is quite simple and easy to use, even for beginners."
"It's a good tool for workflow automation."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The solution provides us with a very good dashboard."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
"Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"The queue management of the solution is its most valuable aspect."
"There is very good documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn."
"Scalability-wise, I rate the solution a ten out of ten...I rate Salesforce Platform's technical support a ten out of ten."
"Intuitive to work with and the overall fundamental of the platform is very strong."
"We use this solution to track customer activities, opportunities and contact information."
"Checking out or extracting a report is just a click away."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."
"The solution would benefit from more integration capabilities."
"Business specific functionality is needed."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"I would like to see the organizational details improved to make it less difficult to bring new clients on board."
"I think the search needs to be improved so as to allow for a broader keyword search."
"I think the interface should be enhanced and more user-friendly."
"Sometimes what will happen is we work on it and then we move to a different tab and work on something else. After five minutes, when we come back, it automatically signs out."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Google Cloud. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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