Pega Platform vs WorkFusion comparison

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Pega Platform

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and WorkFusion both compete in the BPM (Business Process Management) and RPA (Robotic Process Automation) markets. Pega appears to have an edge with a user-centric, no-code approach and superior case management, while WorkFusion excels in RPA and machine learning but requires more technical expertise.

Features: Pega Platform is known for its ease of implementation, case management, and integration capabilities. It supports rapid adjustments with a no-code approach. WorkFusion stands out with its RPA and machine learning capabilities, offering scalable solutions, advanced document processing, and quick prototyping.

Room for Improvement: Pega Platform users express concerns about integration challenges, complexity, and overall cost. They suggest the need for a simplified architecture and enhanced low-code features. WorkFusion is critiqued for its complexity and licensing costs, with calls for a more user-friendly interface and improvements for non-technical users. Both platforms need stronger AI and machine learning integration to stay competitive.

Ease of Deployment and Customer Service: Pega offers both cloud and on-premises deployment but has complex upgrades that require skilled resources. Its technical support is positive though complex issues may face delays. WorkFusion also provides diverse deployment options but requires skilled personnel for setup. Despite robust support, users report delayed resolutions for unique issues.

Pricing and ROI: Pega’s pricing is high, targeting large enterprises with flexible models based on cases or users, delivering strong ROI by optimizing processes. WorkFusion’s pricing is relatively high as well but provides significant returns through automation and scalability, suggesting that both platforms offer valuable business efficiency improvements.

To learn more, read our detailed Pega Platform vs. WorkFusion Report (Updated: January 2025).

Pega Platform vs. WorkFusion

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.6

Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.

Sentiment score

7.6

WorkFusion boosts ROI by increasing productivity, automating tasks, and enabling employees to focus on valuable work, while reducing costs.

No quotes available

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No quotes available

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Customer Service

Sentiment score

6.8

Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.

Sentiment score

7.5

WorkFusion's support is generally fast and helpful, resolving issues effectively, though some users report occasional delays.

The technical support from Pega is very low, rating a one or two out of ten.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

Pega's technical support team is very helpful.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

No quotes available

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Scalability Issues

Sentiment score

7.6

Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.

Sentiment score

7.3

WorkFusion scales effectively with flexible infrastructure and support, handling extensive deployments and adapting to dynamic business needs.

No quotes available

For more quotes and insights, download the Pega Platform report

No quotes available

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Stability Issues

Sentiment score

7.7

Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.

Sentiment score

7.2

WorkFusion is stable with minor memory concerns, offering robust performance and reliable integration, praised for handling large volumes.

No quotes available

For more quotes and insights, download the Pega Platform report

No quotes available

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Room For Improvement

Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.

WorkFusion needs better ERP integration, user interface, AI features, and support for mid-sized businesses with simplified processes.

Pega introduced Constellation, which allows a user to build a more engaging visual experience.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

My learning curve in robotics has been challenging.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

No quotes available

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Setup Cost

Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.

Enterprise buyers find WorkFusion's pricing flexible and negotiable, though initial costs can be high compared to alternatives.

Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

The pricing is expensive, and this is an issue.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

No quotes available

For more quotes and insights, download the WorkFusion report

Valuable Features

Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.

WorkFusion excels with its user-friendly tools, AI-driven automation, machine learning for document processing, and seamless integration capabilities.

Management capabilities such as dashboards.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

No quotes available

For more quotes and insights, download the WorkFusion report

Categories and Ranking

Pega Platform

Ranking in Process Automation

2nd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

WorkFusion

Ranking in Process Automation

22nd

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (15th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of January 2025, in the Process Automation category, the mindshare of Pega Platform is 7.8%, down from 12.1% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

AshishKumar4

Engineering Leader at Capgemini

A customer-centric solution with easy setup, but the UI and support should be better

My advice would be to know what a product is offering and align your requirements. You should have a clear vision of how you want to use a product and make sure that you are getting what you are looking for. Many times, the salespeople sell something, but the end client or the company doesn't get what they were looking for. So, first of all, the company needs to have a clear vision of the product and requirements. I've been working mostly with Pega throughout my career. I find it very good in terms of how easily a process can be developed around a customer's thinking. I've not seen any other tool that can be used in such a manner. So, from my perspective, as a developer, I would always recommend Pega, and I would always go for it. Overall, I would rate it a seven out of ten.

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Matts Jöhncke

Tech lead Automation at a retailer with 10,001+ employees

Java-native and helps save time and costs

For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the developer builds. That said, if we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side. They are getting better. They've put some focus on it lately; however, we don't actually use that functionality, so it doesn't affect us to a huge degree. We have Java developers doing the development. The manual tasks and user interface need improvement. It needs ongoing work, and they have been improving it lately. There just needs to be more focus on it. We'd like to be able to build more application-like dashboards and GUIs that could enhance the user experience. With incoming new technology, such as LLMs and ChatGPT, needs better integration and a more seamless experience for the developer and business user.

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

27%

Computer Software Company

15%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are ver...

What needs improvement with WorkFusion?

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Product Reports

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Pega Platform

December 2024

Download WorkFusion product report

December 2024

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Learn More

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Pega

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street