Pega Robotic Process Automation and SAP Intelligent RPA compete in the automation solutions category, with SAP often seen as superior due to its expansive features which are deemed worth the cost.
Features: Pega provides comprehensive automation tools with robust case management, powerful integration capabilities, and access to the .NET framework, making development seamless. SAP Intelligent RPA is recognized for its flexibility, effectively managing attended and unattended tasks with easy integration into CRM and APIs. Its Orchestration and Job Factory features streamline processes.
Room for Improvement: Pega could enhance its OCR capabilities, simplify Citrix integration, and streamline the initial setup process. SAP Intelligent RPA could improve its adaptability in data extraction, address SAP GUI stability issues, and offer more flexible error handling systems.
Ease of Deployment and Customer Service: Pega supports on-premises, public, and hybrid cloud deployments, but faces critiques over technical platform issues. SAP Intelligent RPA offers similar deployment flexibility with an emphasis on on-premises and cloud solutions. SAP's customer support is praised for efficiency and quick resolutions, unlike Pega’s service which receives mixed reviews due to delays in complex scenarios.
Pricing and ROI: Pega RPA is considered expensive for smaller enterprises, with ROI depending on usage cases and geography-based pricing models. SAP Intelligent RPA follows a SaaS model with costs adapted to usage and transactions, potentially offering more affordable long-term options. Both solutions suggest a good return on investment, varying based on implementation scale and scope.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
SAP Intelligent Robotic Process Automation lets you automate enterprise business processes. Design process automations within the Cloud Studio by creating end-to-end workflows. Generate packages from these automations into the Cloud Factory powered by SAP BTP to configure and execute these packages with Agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).
SAP Intelligent RPA enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports you in driving automation by tapping into the expertise of citizen developers.
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