Plotly vs Zendesk comparison

Read 60 Zendesk reviews

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82 Comparison Views

93% willing to recommend

Plotly

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Executive SummaryUpdated on Mar 4, 2025

Plotly and Zendesk operate in distinct tech segments, with Plotly leading in data visualization and Zendesk in customer service management. Zendesk holds the upper hand in feature robustness for customer engagement, while Plotly excels in data analysis capabilities.

Features: Plotly is known for interactive graphing, analytics suites, and enterprise-grade solutions for data-driven decisions. Zendesk distinguishes itself with multi-channel support, a ticketing system, and tools for customer engagement to enhance business-customer relations.

Ease of Deployment and Customer Service: Plotly offers seamless deployment with strong tech support for quick setup and assistance. Zendesk is recognized for fast implementation and a dedicated service team that aids in easy integration and issue resolution.

Pricing and ROI: Plotly's transparent pricing provides substantial returns for data-focused organizations. Zendesk, despite a higher cost structure, offers significant ROI via improved service efficiencies and customer satisfaction.

To learn more, read our detailed Plotly vs. Zendesk Report (Updated: March 2025).

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Plotly vs. Zendesk

March 2025

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Plotly

Ranking in Reporting

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

13th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), IT Service Management (ITSM) (7th), Sales Force Automation (7th), Knowledge Management Software (3rd), Community Platforms (3rd)

Mindshare comparison

As of April 2025, in the Reporting category, the mindshare of Plotly is 1.2%, down from 1.4% compared to the previous year. The mindshare of Zendesk is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

Hassan Kamkar

Data Analyst at a university with 1,001-5,000 employees

An interactive and easy-to-use solution that can be used to create dashboards

The solution cannot be deployed on the website and shared with others through its own platform. We need a third-party platform to share the application that we develop. In Tableau and Power BI, we can simply share the website with others as long as we use the paid version. However, for Plotly, we need to deploy our app on a cloud-based service like AWS or other third-party websites to share with others.

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Ahmed Nassar

Technical Consultant at Spectrum Group

Stable tool, making it reliable for handling tasks but difficult initial setup

It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When reviewing and interpreting data, I typically examine it in a tabular form to understand its structure. However, when explaining or presenting the findings to others, I often use visualization tools such as Plotly. These tools allow me to create visual representations of datasets."

"The level of interactivity that the product provides is valuable to me."

"It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten."

"The product offers very good management. It has a great ability to assign tickets based on content."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."

"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."

"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."

"Zendesk Support has a lot of good APIs."

More Zendesk pros

Cons

"The solution cannot be deployed on the website and shared with others through its own platform."

"The tool needs to improve its pie charts. Regarding Plotly, I find the online documentation somewhat challenging to navigate, especially when dealing with many parameters. Searching through thousands of parameters can be a tedious and less straightforward process. While the documentation is available online and serves its purpose, I often encounter difficulties in finding the information."

"I believe that the prices of the tool's paid services could be on the premium side, so the pricing model can be considered for improvement."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"Report generation is still slightly tricky and not very customizable as per my inquiries."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"You couldn't give administrative access to new hires."

"The solution could integrate better with QR codes from some websites such as Facebook."

"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

More Zendesk cons

Pricing and Cost Advice

"I only use the free tier of the product."

"It is an open-source tool. My company hasn't explored Plotly's premium services yet, but I believe the prices could be on the premium side."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"From what I hear, Zendesk's pricing is a little expensive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"The price is very competitive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

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846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

12%

University

Computer Software Company

23%

Educational Organization

12%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Plotly?

It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten.

What is your experience regarding pricing and costs for Plotly?

It is an open-source tool. My company hasn't explored Plotly's premium services yet, but I believe the prices are on the premium side. I rate the product price as five or six on a scale of one to t...

What needs improvement with Plotly?

I believe that the price of the tool's paid services is on the premium side, so the pricing model can be considered for improvement.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.

What needs improvement with Zendesk Support?

Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...

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Product Reports

Download Plotly product report

Reporting

April 2025

Download Zendesk product report

March 2025

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Plotly creates leading open source tools for composing, editing, and sharing interactive data visualization via the Web.

Our collaboration servers (available in cloud or on premises) allow data scientists to showcase their work, make graphs without coding, and collaborate with business analysts, designers, executives, and clients.

Plotly

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Google, Goji, VIT, Smpl Bio, U.S. Air Force, C12 Energy, New York University

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber