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Proofpoint Email Protection vs Symantec Messaging Gateway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Proofpoint Email Protection
Ranking in Secure Email Gateway (SEG)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
55
Ranking in other categories
Email Security (2nd), Advanced Threat Protection (ATP) (4th), Digital Risk Protection (3rd), Office 365 Protection (2nd)
Symantec Messaging Gateway
Ranking in Secure Email Gateway (SEG)
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Secure Email Gateway (SEG) category, the mindshare of Proofpoint Email Protection is 20.3%, up from 20.2% compared to the previous year. The mindshare of Symantec Messaging Gateway is 2.5%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG) Market Share Distribution
ProductMarket Share (%)
Proofpoint Email Protection20.3%
Symantec Messaging Gateway2.5%
Other77.2%
Secure Email Gateway (SEG)
 

Featured Reviews

Steve Bradbury - PeerSpot reviewer
Consultant at Exelixis Inc
Email defenses have blocked advanced threats and provide deep visibility into risky users
The areas that have room for improvement in Proofpoint Email Protection include their cost of ownership, which is fairly high. To manage and run all their products, I have to list and manage administrators in seven or eight different places. That is too many places to keep track of since for this tool I have to go to one location, and for another tool I have to go to a different location. They need to simplify the administration management of administrators and consolidate that into one place for all their products. Access to all the different products is very scattered. For some products I go to one URL, and for different products I go to a different URL. They have a threat URL that has most of their products in it, but not all. They need to simplify the interface to show all the products I have access to in one location.
Girish Vijay - PeerSpot reviewer
Deputy Manager IT at Carl Bechem Lubricants India Pvt. Ltd.
A stable and reasonably priced solution that performs well and has a very good malware database
Since Symantec merged with Broadcom, they might have lost some good technical engineers. Maybe that’s the reason why the product is performing poorly. When we have a good marketing and sales team, even though our product cannot perform, we will sell it at a high price because of the buzzwords. However, at the end of the day, the product should perform. Most of the products might not perform. Symantec is a very good product, but the services are basic. I rate the technical features of the product a nine out of ten. However, I would rate the services provided by the solution a six out of ten. Overall, I rate the tool an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the business email compromise protection and targeted attack prevention."
"They have customized security rules, mature rules, anti-virus protection, as well as email authentication similar to SPF, DKIM, and DMARC."
"It's easy to use, even for those new to IT."
"As a cloud-based product, it can scale well."
"The solution has very strong detection for most of the phishing and malicious emails received from the outside."
"Its main defense is to stop malicious emails from coming through. There is a sandbox environment where you can open malicious or suspicious emails to make sure that they're not malicious, instead of taking the risk of having your employees do it. This is definitely something that everybody needs nowadays, especially with the rise in cyber attacks."
"The solution blocks malicious emails containing viruses and malware and reduces them out of spam."
"There is no downtime."
"It is a solid and stable product."
"The cloud-based interface is very user-friendly."
"The setup is pretty simple."
"It has very good capabilities for managing malware."
"The solution is highly customizable. You can make rules for domains and configure policies for spam or malware. Messaging Gateway is an on-prem solution, so it's useful for companies without a cloud presence."
"The solution is excellent at blocking spam."
"Symantec’s spyware and malware signature database is very good compared to other products."
"The anti-malware and spam features are valuable."
 

Cons

"The email DLP portion could be a bit easier."
"We'd like to have the ability to create more customized reports."
"The solution's server console and cluster dashboard have been the same for four years so need to be upgraded."
"Pricing for the platform could still be cheaper."
"The solution could be improved with the addition of PLP and email encryption features."
"The stability and UI are the two areas of the solution with certain shortcomings that need improvement."
"The product's deployment is complex and requires technical knowledge."
"Proofpoint Email Protection could improve by allowing more customization of the reports, such as exceptions and black-and-white lists."
"The false positive submissions must be improved."
"They really need to create a good package that competes with Microsoft."
"Symantec Messaging Gateway should include better exclusions and exceptions for better administration."
"In a later release, it would be nice if the messaging gateway supported the cluster feature."
"Messaging Gateway's advanced malware detection could be improved."
"We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam."
"What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good."
"The solution takes up a lot of memory."
 

Pricing and Cost Advice

"The solution is expensive."
"Pricing has recently been increased and the cost is a downside"
"Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost."
"The solution charges per user per month to use it. There are not any additional fees in addition to the standard living fees."
"Proofpoint Email Protection is a reasonably priced product, which means that it is neither too low nor too high in terms of price."
"The solution uses a licensing model that is reasonable compared to other products."
"We sell annual licenses for this solution."
"The licensing is basically $8/user."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"A subscription for technical support costs extra."
"Symantec Messaging Gateway’s pricing is very cheap."
"For 150 users, we pay INR 1,60,000."
"They're a little costly compared to Microsoft."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
8%
Government
6%
Financial Services Firm
18%
Computer Software Company
10%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise14
Large Enterprise18
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Proofpoint Email Protection?
In terms of pricing, it is okay compared to others. I would say it is normal. Additional costs do come in, but it enhances security.
What needs improvement with Proofpoint Email Protection?
I believe they still need to improve by consolidating some portals, as currently, you have to log in separately to a few of them.
Ask a question
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Also Known As

Proofpoint Enterprise Protection, Proofpoint Digital Protection
Symantec.cloud, Symantec Email Security.cloud
 

Overview

 

Sample Customers

Blocket, University of Waterloo, Lincoln Memorial University, WellSpan Health, U-Haul, Carestream Health, Westinghouse
Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Find out what your peers are saying about Proofpoint Email Protection vs. Symantec Messaging Gateway and other solutions. Updated: December 2025.
880,954 professionals have used our research since 2012.