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Proofpoint Email Protection vs Symantec Messaging Gateway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Proofpoint Email Protection
Ranking in Secure Email Gateway (SEG)
1st
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
109
Ranking in other categories
Email Security (1st), Advanced Threat Protection (ATP) (2nd), Digital Risk Protection (3rd), Office 365 Protection (1st)
Symantec Messaging Gateway
Ranking in Secure Email Gateway (SEG)
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Secure Email Gateway (SEG) category, the mindshare of Proofpoint Email Protection is 18.3%, down from 21.4% compared to the previous year. The mindshare of Symantec Messaging Gateway is 2.8%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG) Mindshare Distribution
ProductMindshare (%)
Proofpoint Email Protection18.3%
Symantec Messaging Gateway2.8%
Other78.9%
Secure Email Gateway (SEG)
 

Featured Reviews

Siva_Prasad - PeerSpot reviewer
Principal Consultant at Infosys
Email defenses have reduced phishing incidents and protect sensitive data across our enterprise
As things are evolving and threats develop in unpredictable ways, Proofpoint must adopt AI solutions and agentic solutions more aggressively and provide them to customers as part of service offerings. Inbuilt AI solutions would add more value and make Proofpoint a more premium choice for customers. With the help of AI solutions, agentic AI, and generative AI capabilities, the product would be more efficient than it currently is. Filtering false positives is highly challenging because it is impossible for humans to identify which emails are genuine and which are spam. Proofpoint should focus more on this area with back-end agents or other tools. Proofpoint should decide which emails are genuine and which are spam so it is not a challenge for end users. When receiving an email, end users should not have to determine whether to respond or not. Proofpoint should not release such spam emails and should strictly block such spam and spoof emails based on connection IPs. Currently, false positives occur in the product, and while this occurs in every product, it is an area where Proofpoint can focus on improving and reducing false positives. One email is enough for an end user to be deceived and lose money, so addressing this area is critical.
Girish Vijay - PeerSpot reviewer
Deputy Manager IT at Carl Bechem Lubricants India Pvt. Ltd.
A stable and reasonably priced solution that performs well and has a very good malware database
Since Symantec merged with Broadcom, they might have lost some good technical engineers. Maybe that’s the reason why the product is performing poorly. When we have a good marketing and sales team, even though our product cannot perform, we will sell it at a high price because of the buzzwords. However, at the end of the day, the product should perform. Most of the products might not perform. Symantec is a very good product, but the services are basic. I rate the technical features of the product a nine out of ten. However, I would rate the services provided by the solution a six out of ten. Overall, I rate the tool an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Proofpoint Email Protection has positively impacted my organization by definitely reducing the load on administrators for releasing emails and other spam operations that used to be handled by administrators."
"From a business perspective, the solution was very helpful as it speeded our business flow and increased email delivery."
"The most valuable feature of Proofpoint Email Protection is the blocking capabilities, it blocks a lot of potential threats."
"Proofpoint Email Protection has positively impacted my organization by making things safer; when we rolled it out, it gave us better filtering than the previous product that we were using, capturing a lot more of the malicious material and being easier to use."
"Provides better control over emails, especially those sent via Office 365 on the cloud."
"At this point in time, there's nothing that needs to be changed or improved in the tool."
"Before deploying Proofpoint Email Protection, we were frequently attacked by phishing and DDoS, and after deploying it, attacks have been reduced by up to 80 percent and phishing has been completely eliminated, so it is working very efficiently."
"Proofpoint Email Protection is quite scalable; I have not experienced any issues with the onboarding and offboarding of users and devices."
"Symantec Messaging Gateway has a good GUI, and it is very powerful in detecting viruses and spam."
"The solution is stable and the performance is good."
"The setup is pretty simple."
"The cloud-based interface is very user-friendly."
"Symantec Messaging Gateway is stable and scalable."
"The most valuable features of Symantec Messaging Gateway are advanced content filtering, malware, and antivirus defense."
"The main thing that I appreciate about this product is that the database of spam, malware, and ransomware is very large."
"The anti-malware and spam features are valuable."
 

Cons

"The downside is I feel the vendor support is a little lacking and should be more responsive."
"The solution should add post-sales training."
"The areas that have room for improvement in Proofpoint Email Protection include their cost of ownership, which is fairly high."
"Every client always finds it expensive, but I don't know how much they're paying for it."
"The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out."
"Proofpoint Email Protection needs to enhance its capabilities for AI-related threats as it is primarily a rule-based solution."
"Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances."
"Regarding improvements, the search in Proofpoint Email Protection is a bit slow sometimes; if it was quicker, it could probably improve the search a little bit."
"Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues."
"Since it was purchased by Broadcomm, we've found there's been a general slide in terms of the local services we have access to and we are considering replacing them."
"The documentation could have more detailed examples of how to use the product in various situations. As more companies shift to the cloud, they could better integrate the on-prem and cloud versions through an on-prem client."
"It could be more scalable."
"Where it is not available, as is the case with unstructured data, this product fails miserably."
"This product would benefit from better integration with Symantec Endpoint Protection."
"If the customer has to think about budget and solutions to reduce IT cost, they should get away from Symantec and try using Microsoft."
"We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam."
 

Pricing and Cost Advice

"It is expensive."
"Clients pay for an annual subscription of Proofpoint Email Protection. Every client always finds it expensive."
"Proofpoint Email Protection has comparable pricing."
"The licensing model for Proofpoint Email Protection is simple. It's based on the number of users. Price-wise, Proofpoint Email Protection is a five out of ten because it's a pretty expensive solution."
"I rate the product price a seven on a scale of one to ten, where one is low price and ten is high price."
"The price is reasonable."
"Customers pay around $90,000 yearly for a 1,000-user organization, with the subscription license being the main expense, apart from implementation fees."
"The tool's pricing depends on the customer's preference, offering options for an annual license or a monthly subscription. The cost varies based on factors such as the number of users and specific requirements. Overall, the pricing is competitive."
"A subscription for technical support costs extra."
"Symantec Messaging Gateway’s pricing is very cheap."
"They're a little costly compared to Microsoft."
"For 150 users, we pay INR 1,60,000."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
7%
Comms Service Provider
6%
Construction Company
16%
Financial Services Firm
16%
Outsourcing Company
13%
Marketing Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise24
Large Enterprise62
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Proofpoint Email Protection?
The downside is I feel the vendor support is a little lacking and should be more responsive. The technical support is not up to the mark.
What is your primary use case for Proofpoint Email Protection?
I am leading this security domain, and my L1 and L2s have been using Proofpoint Email Protection and other modules of Proofpoint Email Protection for more than three years.We are currently working ...
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Also Known As

Proofpoint Enterprise Protection, Proofpoint Digital Protection
Symantec.cloud, Symantec Email Security.cloud
 

Overview

 

Sample Customers

Blocket, University of Waterloo, Lincoln Memorial University, WellSpan Health, U-Haul, Carestream Health, Westinghouse
Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Find out what your peers are saying about Proofpoint Email Protection vs. Symantec Messaging Gateway and other solutions. Updated: June 2026.
908,858 professionals have used our research since 2012.