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Proofpoint Email Protection vs Symantec Messaging Gateway comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Proofpoint Email Protection
Ranking in Secure Email Gateway (SEG)
1st
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
110
Ranking in other categories
Email Security (1st), Advanced Threat Protection (ATP) (5th), Digital Risk Protection (5th), Office 365 Protection (1st)
Symantec Messaging Gateway
Ranking in Secure Email Gateway (SEG)
13th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Secure Email Gateway (SEG) category, the mindshare of Proofpoint Email Protection is 16.7%, down from 20.5% compared to the previous year. The mindshare of Symantec Messaging Gateway is 3.1%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG) Mindshare Distribution
ProductMindshare (%)
Proofpoint Email Protection16.7%
Symantec Messaging Gateway3.1%
Other80.2%
Secure Email Gateway (SEG)
 

Featured Reviews

Siva_Prasad - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Email defenses have reduced phishing incidents and protect sensitive data across our enterprise
As things are evolving and threats develop in unpredictable ways, Proofpoint must adopt AI solutions and agentic solutions more aggressively and provide them to customers as part of service offerings. Inbuilt AI solutions would add more value and make Proofpoint a more premium choice for customers. With the help of AI solutions, agentic AI, and generative AI capabilities, the product would be more efficient than it currently is. Filtering false positives is highly challenging because it is impossible for humans to identify which emails are genuine and which are spam. Proofpoint should focus more on this area with back-end agents or other tools. Proofpoint should decide which emails are genuine and which are spam so it is not a challenge for end users. When receiving an email, end users should not have to determine whether to respond or not. Proofpoint should not release such spam emails and should strictly block such spam and spoof emails based on connection IPs. Currently, false positives occur in the product, and while this occurs in every product, it is an area where Proofpoint can focus on improving and reducing false positives. One email is enough for an end user to be deceived and lose money, so addressing this area is critical.
Dennis O'Reilly - PeerSpot reviewer
Cyber SecOps Principal at Dotcom Security
The product provides good content filtering options, but the false positive submissions must be improved
The tool is very stable. I rate the stability a seven out of ten. It's an on-premise application that runs on a virtual machine. It has dependencies on the hypervisor host that we're running it on. If it's not configured, the application can be influenced by it. Sometimes, there is a service stop error while the service is still running. Sometimes, the service just stops. Some policies do not act the way that we intend them to respond.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using Proofpoint Email Protection definitely helps with reducing the SOC Analyst workloads."
"The solution scales quite well."
"Proofpoint Email Protection's initial installation is straightforward. It took us less than a day to complete the implementation."
"Proofpoint Email Protection is stable enough and does its job of virus, malware, and email scam detection. Setting it up is not too complicated."
"Proofpoint Email Protection is really good at what they do within their email protection niche."
"Proofpoint Email Protection has improved operational efficiency, simplifying our internal processes and consolidating what used to be four or five different portals into a single, seamless login experience."
"The spam filter for email is good."
"Proofpoint Email Protection has positively impacted my organization by making things safer; when we rolled it out, it gave us better filtering than the previous product that we were using, capturing a lot more of the malicious material and being easier to use."
"Symantec Messaging Gateway has a huge knowledge base about phishing, spamming, spoofing, etc."
"Messaging Gateway is stable."
"My advice to others who plan to use Symantec Messaging Gateway is that it's a very good product, it's very stable, and it's user-friendly, but the only problem is that it doesn't have good partner support here in Bolivia, where I'm located."
"Symantec’s spyware and malware signature database is very good compared to other products."
"The solution is stable and the performance is good."
"It is a solid and stable product."
"The solution is highly customizable. You can make rules for domains and configure policies for spam or malware. Messaging Gateway is an on-prem solution, so it's useful for companies without a cloud presence."
"Symantec is a secure product."
 

Cons

"Some of the old portal features of Proofpoint Email Protection are missing in the new portal, so some of the settings could be modernized."
"Sometimes it doesn't detect actual spam emails, and sometimes it catches normal emails."
"The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out."
"There are user interface complexities that require integration with a SOC team, which needs time and training."
"The product's deployment is complex and requires technical knowledge."
"Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances."
"Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier."
"I think Proofpoint Email Protection could be improved if the user interface portals could be consolidated into a single portal, as there are currently four, five, or six separate ones."
"This product would benefit from better integration with Symantec Endpoint Protection."
"It could be more scalable."
"Symantec Messaging Gateway should include better exclusions and exceptions for better administration."
"The documentation could have more detailed examples of how to use the product in various situations. As more companies shift to the cloud, they could better integrate the on-prem and cloud versions through an on-prem client."
"Sometimes the solution picks up false positive for viruses during scans."
"The solution takes up a lot of memory."
"Messaging Gateway's advanced malware detection could be improved."
"The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers."
 

Pricing and Cost Advice

"Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost."
"The solution uses a licensing model that is reasonable compared to other products."
"I rate the price of Proofpoint Email Protection a four out of five."
"It is multiple times more expensive, which made it very much less attractive."
"Pricing has recently been increased and the cost is a downside"
"I rate the product price a seven on a scale of one to ten, where one is low price and ten is high price."
"Proofpoint Email Protection is a reasonably priced product, which means that it is neither too low nor too high in terms of price."
"The tool's pricing depends on the customer's preference, offering options for an annual license or a monthly subscription. The cost varies based on factors such as the number of users and specific requirements. Overall, the pricing is competitive."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"Symantec Messaging Gateway’s pricing is very cheap."
"A subscription for technical support costs extra."
"For 150 users, we pay INR 1,60,000."
"They're a little costly compared to Microsoft."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Outsourcing Company
10%
Manufacturing Company
10%
Comms Service Provider
6%
Outsourcing Company
19%
Construction Company
15%
Financial Services Firm
11%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise23
Large Enterprise62
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Proofpoint Email Protection?
To improve Proofpoint Email Protection, I suggest breaking down the URL into one versus three different GUIs. Regarding Proofpoint Email Protection's AI capabilities, I think its governance and...
What is your primary use case for Proofpoint Email Protection?
My main use case for Proofpoint Email Protection includes phishing emails, spam, URL isolation, and training. I utilize the email protect portal to ensure that none of our employees in any of the b...
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Also Known As

Proofpoint Enterprise Protection, Proofpoint Digital Protection
Symantec.cloud, Symantec Email Security.cloud
 

Overview

 

Sample Customers

Blocket, University of Waterloo, Lincoln Memorial University, WellSpan Health, U-Haul, Carestream Health, Westinghouse
Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Find out what your peers are saying about Proofpoint Email Protection vs. Symantec Messaging Gateway and other solutions. Updated: September 2026.
921,523 professionals have used our research since 2012.