No more typing reviews! Try our Samantha, our new voice AI agent.

Proofpoint Email Protection vs Symantec Messaging Gateway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Proofpoint Email Protection
Ranking in Secure Email Gateway (SEG)
1st
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
108
Ranking in other categories
Email Security (1st), Advanced Threat Protection (ATP) (2nd), Digital Risk Protection (3rd), Office 365 Protection (1st)
Symantec Messaging Gateway
Ranking in Secure Email Gateway (SEG)
12th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Secure Email Gateway (SEG) category, the mindshare of Proofpoint Email Protection is 18.6%, down from 21.5% compared to the previous year. The mindshare of Symantec Messaging Gateway is 2.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG) Mindshare Distribution
ProductMindshare (%)
Proofpoint Email Protection18.6%
Symantec Messaging Gateway2.7%
Other78.7%
Secure Email Gateway (SEG)
 

Featured Reviews

Siva_Prasad - PeerSpot reviewer
Principal Consultant at Infosys
Email defenses have reduced phishing incidents and protect sensitive data across our enterprise
As things are evolving and threats develop in unpredictable ways, Proofpoint must adopt AI solutions and agentic solutions more aggressively and provide them to customers as part of service offerings. Inbuilt AI solutions would add more value and make Proofpoint a more premium choice for customers. With the help of AI solutions, agentic AI, and generative AI capabilities, the product would be more efficient than it currently is. Filtering false positives is highly challenging because it is impossible for humans to identify which emails are genuine and which are spam. Proofpoint should focus more on this area with back-end agents or other tools. Proofpoint should decide which emails are genuine and which are spam so it is not a challenge for end users. When receiving an email, end users should not have to determine whether to respond or not. Proofpoint should not release such spam emails and should strictly block such spam and spoof emails based on connection IPs. Currently, false positives occur in the product, and while this occurs in every product, it is an area where Proofpoint can focus on improving and reducing false positives. One email is enough for an end user to be deceived and lose money, so addressing this area is critical.
Girish Vijay - PeerSpot reviewer
Deputy Manager IT at Carl Bechem Lubricants India Pvt. Ltd.
A stable and reasonably priced solution that performs well and has a very good malware database
Since Symantec merged with Broadcom, they might have lost some good technical engineers. Maybe that’s the reason why the product is performing poorly. When we have a good marketing and sales team, even though our product cannot perform, we will sell it at a high price because of the buzzwords. However, at the end of the day, the product should perform. Most of the products might not perform. Symantec is a very good product, but the services are basic. I rate the technical features of the product a nine out of ten. However, I would rate the services provided by the solution a six out of ten. Overall, I rate the tool an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Proofpoint Email Protection is superior to other third-party applications such as Cisco IronPort or FireEye, as it is really very comfortable to use, easy to operate, easy to manage, easy to take actions, easy to deploy, and easy to migrate."
"The Tap and Trap features. They are the best features."
"A lot of automation is present, and the quarantining of malicious emails and these processes are good and really help us in the investigation as well as the remediation part."
"I recommend all of my customers to migrate and start using Proofpoint as it is secure, minimizes risk, and eliminates phishing attacks."
"The power, flexibility, configurability, and Proofpoint Email Protection's professional services were some of the biggest selling points for me at the time and the things that I benefited from the most."
"Proofpoint is much more advanced and capable of safeguarding the infrastructure and protecting the customer landscape, specifically from an email and attachment point of view, in day-to-day operations compared to these solutions."
"Proofpoint Email Protection has positively impacted my organization by definitely lowering the amount of phishing or scam-type emails that our users were receiving, helping them focus more on their work rather than dealing with these types of fraudulent emails."
"The initial implementation is pretty easy to handle."
"The anti-malware and spam features are valuable."
"It is a solid and stable product."
"The main thing that I appreciate about this product is that the database of spam, malware, and ransomware is very large."
"I've been using Messaging Gateway for ten years."
"Symantec Messaging Gateway has a good GUI, and it is very powerful in detecting viruses and spam."
"We use the solution for its advanced virus protection, phishing and other features."
"The cloud-based interface is very user-friendly."
"The feature that I like the best is the fingerprinting concept."
 

Cons

"I rate the technical support at a 3 out of 10, with 10 being the best."
"For Proofpoint Email Protection, when it comes to support, there are times when they do not meet the SLAs for support, mostly on Fridays."
"It's scalable, but the devil's in the details — you have to know your email volumes."
"The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere."
"While ingesting the logs into our SIEM tool, most organizations don't have the capability to buy the email gateway as it is quite an expensive one."
"The setup requires expertise. It needs someone with experience on managing it, and I would rate the implementation as needing someone experienced."
"The false positives are an issue. There are many false positives that come in, which you report to Proofpoint."
"There have been a few cases where an obvious phishing email has not been blocked, but perhaps Proofpoint Email Protection was still learning and needed some extra time to figure out that the email was malicious."
"It will provide Excel reports and PDF reports, but it would be great if they supported the concept of Crystal Reports."
"The product must improve the user dashboards."
"Support could be better. What's also lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling."
"Sometimes the solution picks up false positive for viruses during scans."
"In a later release, it would be nice if the messaging gateway supported the cluster feature."
"Recently, I've had some problems regarding their support. The tech was acquired by Broadcom, and since then, the support part is very bad."
"The solution interface is from 2003 and is outdated. Symantec Messaging Gateway needs to update the interface."
"We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam."
 

Pricing and Cost Advice

"Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost."
"Proofpoint Email Protection is a reasonably priced product, which means that it is neither too low nor too high in terms of price."
"They are competitively priced, but I have been forced to get quotes for other solutions now because they haven't been responding to requests to do the work that we would like them to do."
"Customers pay around $90,000 yearly for a 1,000-user organization, with the subscription license being the main expense, apart from implementation fees."
"The licensing cost of Proofpoint Email Protection is a lot higher than other solutions, such as Barracuda."
"Pricing has recently been increased and the cost is a downside"
"The solution uses a licensing model that is reasonable compared to other products."
"I rate the product price a seven on a scale of one to ten, where one is low price and ten is high price."
"Symantec Messaging Gateway’s pricing is very cheap."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"For 150 users, we pay INR 1,60,000."
"They're a little costly compared to Microsoft."
"A subscription for technical support costs extra."
report
Use our free recommendation engine to learn which Secure Email Gateway (SEG) solutions are best for your needs.
904,836 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
7%
Computer Software Company
7%
Financial Services Firm
18%
Construction Company
14%
Outsourcing Company
7%
Marketing Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise24
Large Enterprise61
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Proofpoint Email Protection?
Proofpoint Email Protection is not the cheapest option, but the pricing is reasonable for large enterprises where email security is a major concern. The cost mainly depends on the number of users, ...
What needs improvement with Proofpoint Email Protection?
There are some shortcomings on the Proofpoint end. The email protection tool works before the delivery of the email to the client, and there is another console called threat response in Proofpoint ...
What is your primary use case for Proofpoint Email Protection?
I work for a company that provides email services to our client, so we act as a mediator. We mostly deal with threat emails that are flagged up. The architecture is layered, so we also use Microsof...
Ask a question
Earn 20 points
 

Also Known As

Proofpoint Enterprise Protection, Proofpoint Digital Protection
Symantec.cloud, Symantec Email Security.cloud
 

Overview

 

Sample Customers

Blocket, University of Waterloo, Lincoln Memorial University, WellSpan Health, U-Haul, Carestream Health, Westinghouse
Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Find out what your peers are saying about Proofpoint Email Protection vs. Symantec Messaging Gateway and other solutions. Updated: June 2026.
904,836 professionals have used our research since 2012.