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Symantec Messaging Gateway pros and cons

Vendor: Broadcom
4.1 out of 5
382 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Symantec Messaging Gateway excels at blocking spam and includes advanced content filtering, malware, and antivirus defenses.
It offers easy installation and maintenance which can be handled by a single administrator.
Symantec Messaging Gateway is noted for its stability and scalability.
The platform facilitates simple configuration, deployment, and management processes.
It is highly customizable, allowing the creation of specific domain rules and spam or malware policies.

CONS

Symantec Messaging Gateway needs better integration with Symantec Endpoint Protection.
Detection can be improved due to false negatives and false positives, and they have routing problems linked to DNS issues.
Symantec Messaging Gateway lacks advanced threat handling when compared with other threat protection solutions.
Local partner support is insufficient and not technically proficient, even though vendor support is good.
False positive submissions and memory usage must be improved.
 

Symantec Messaging Gateway Pros review quotes

SN
Jan 29, 2020
The feature that I like the best is the fingerprinting concept.
reviewer1669458 - PeerSpot reviewer
Dec 8, 2021
The solution is stable and the performance is good.
Girish Vijay - PeerSpot reviewer
Aug 25, 2023
Symantec’s spyware and malware signature database is very good compared to other products.
Learn what your peers think about Symantec Messaging Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
AW
Oct 9, 2020
The setup is pretty simple.
SK
Jul 20, 2022
It has very good capabilities for managing malware.
EO
Mar 28, 2023
The solution is "set and forget". You pay for it and everything is done for you.
Dennis O'Reilly - PeerSpot reviewer
Nov 9, 2023
The anti-malware and spam features are valuable.
RS
Aug 11, 2020
The solution is excellent at blocking spam.
MC
Oct 5, 2022
What I like most about Symantec Messaging Gateway is its usability. I also find its interface very friendly. The solution has a very good interface.
Girish Vijay - PeerSpot reviewer
Aug 6, 2020
The cloud-based interface is very user-friendly.
 

Symantec Messaging Gateway Cons review quotes

SN
Jan 29, 2020
It will provide Excel reports and PDF reports, but it would be great if they supported the concept of Crystal Reports.
reviewer1669458 - PeerSpot reviewer
Dec 8, 2021
The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers.
Girish Vijay - PeerSpot reviewer
Aug 25, 2023
The product must improve the user dashboards.
Learn what your peers think about Symantec Messaging Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
AW
Oct 9, 2020
In a later release, it would be nice if the messaging gateway supported the cluster feature.
SK
Jul 20, 2022
They really need to create a good package that competes with Microsoft.
EO
Mar 28, 2023
We've had issues in the past where the user finds spam, and Symantec does not recognize it as spam.
Dennis O'Reilly - PeerSpot reviewer
Nov 9, 2023
The false positive submissions must be improved.
RS
Aug 11, 2020
They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy.
MC
Oct 5, 2022
What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good.
Girish Vijay - PeerSpot reviewer
Aug 6, 2020
This product would benefit from better integration with Symantec Endpoint Protection.