Try our new research platform with insights from 80,000+ expert users

Pulseway vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Pulseway
Average Rating
8.6
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (54th), Server Monitoring (20th), Remote Monitoring and Management (RMM) (13th)
Spiceworks
Average Rating
7.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (17th), IT Asset Management (11th), IT Infrastructure Monitoring (47th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Pulseway is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 1.6%, up 0.9% compared to last year.
Spiceworks, on the other hand, focuses on IT Infrastructure Monitoring, holds 0.5% mindshare, down 0.5% since last year.
Remote Monitoring and Management (RMM)
IT Infrastructure Monitoring
 

Featured Reviews

Pieter Plas - PeerSpot reviewer
Jul 27, 2022
A solution with a great monitoring system and ability to control access remotely
The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.
Hassan Zia - PeerSpot reviewer
Nov 4, 2022
Good low-cost service desk system, but lacks in automation workflows and categorization
One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me. There are also several other automation features in ServiceDesk that are not present in Spiceworks. Another feature that I have always wanted in Spiceworks is categorization. Let's suppose that I select a certain piece of software within Spiceworks, and I want to see the subcategories, Spiceworks should be able to auto-populate those subcategories. This is unfortunately not possible within Spiceworks at the moment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"It gives you remote control and has a mobile app."
"The setup is simple."
"The solution has great workflow and server modules."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The most valuable features are the inventory and personalization."
"It was easy to integrate Spiceworks with our existing setup."
"The solution is easy to use and easy to manage."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"Spiceworks is generic and free."
"Tickets by e-mail, with actions by hastag."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"It's easy to understand."
 

Cons

"The solution does not allow you to make a script for just one customer."
"There are some bugs or glitches."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"They have good technical support but it's not excellent."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
 

Pricing and Cost Advice

Information not available
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The tool is cheap."
"The product is free! Get it now."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"It's free."
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
814,763 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Educational Organization
8%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
16%
Financial Services Firm
10%
University
9%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Pulseway?
It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues.
What is your primary use case for Pulseway?
I use the product to monitor some servers and desktop PCs on my internal network. Mainly, I use it to get notified of certain events, like a server being offline, or a certain service being stopped...
What advice do you have for others considering Pulseway?
It's a good solution for monitoring servers/computers/networks from your mobile device. However, the lack of a desktop monitoring/management app may be less than ideal for many situations.
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
 

Comparisons

 

Overview

 

Sample Customers

Dell, Canon, Siemens, Harvard University, Northwestern University
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Pulseway vs. Spiceworks and other solutions. Updated: July 2023.
814,763 professionals have used our research since 2012.