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Quest KACE Systems Management Appliance (SMA) vs Trend Vision One Endpoint Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Quest KACE streamlines operations, saving time and resources, offering quick ROI and enhancing productivity through efficient patch management and automation.
Sentiment score
7.4
Organizations achieve varied ROI with Trend Vision One, noting cost savings, enhanced security, and efficiency improvements up to 30%.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
 

Customer Service

Sentiment score
7.8
Quest KACE support is praised for responsiveness, knowledgeable staff, and effective problem-solving, with minor ticket resolution time issues.
Sentiment score
6.7
Trend Vision One Endpoint Security's support is praised for problem-solving but criticized for slow and non-localized service in some areas.
The customer service is very good, providing quick customer support in Spanish.
I have not needed much technical support except during the uninstallation issues, which took some time to resolve.
 

Scalability Issues

Sentiment score
7.2
Quest KACE scales efficiently, managing up to 10,000 endpoints, and adapts to expansions with simple resource additions and licensing.
Sentiment score
7.9
Trend Vision One Endpoint Security excels in scalability and adaptability, supporting small to large organizations with effortless expansion capabilities.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
 

Stability Issues

Sentiment score
7.9
Quest KACE SMA is reliable with minimal downtime, regular updates improve functionality, but frequent updates may need attention.
Sentiment score
8.1
Trend Vision One Endpoint Security is stable and reliable, with minor resource concerns and high user satisfaction ratings.
 

Room For Improvement

Quest KACE struggles with scalability, automation, usability, imaging, customization, and support, while needing improved licensing, reporting, and integration.
Trend Vision One Endpoint Security needs improvements in functionality, compatibility, performance, support, analytics, and user experience for better protection.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
We need more training resources for my team and I, such as developing labs and sessions to implement it more easily.
20% to 30% of endpoints faced difficulty in cleaning or uninstalling the software.
 

Setup Cost

Quest KACE SMA offers competitive pricing with per-device licensing, valued for comprehensive features and ROI for large organizations.
Trend Vision One Endpoint Security offers flexible pricing and straightforward setup, but some users find it expensive compared to competitors.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
The pricing is very high, despite the solution’s capabilities.
 

Valuable Features

Quest KACE Systems Management Appliance streamlines asset management, deployment, and IT tracking, enhancing productivity with automation and integration tools.
Trend Vision One Endpoint Security offers virtual patching, centralized management, machine learning, and real-time protection for comprehensive security.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
The integration of ML and AI provides complete visibility, suggests responses, detects threats, and includes integration into XDR, which covers email security, endpoint security, cloud security, among other aspects.
The behavior analytics feature is very useful, and its threat detection based on AI is very strong.
 

Categories and Ranking

Quest KACE Systems Manageme...
Ranking in Endpoint Compliance
7th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
38
Ranking in other categories
Client Desktop Management (6th), Remote Monitoring and Management (RMM) (15th), Patch Management (10th)
Trend Vision One Endpoint S...
Ranking in Endpoint Compliance
3rd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
131
Ranking in other categories
Endpoint Protection Platform (EPP) (5th), Endpoint Detection and Response (EDR) (6th)
 

Mindshare comparison

As of April 2025, in the Endpoint Compliance category, the mindshare of Quest KACE Systems Management Appliance (SMA) is 3.7%, up from 2.5% compared to the previous year. The mindshare of Trend Vision One Endpoint Security is 14.9%, down from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Compliance
 

Featured Reviews

Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
John Trembly - PeerSpot reviewer
Provides a single dashboard, integrates well, and has predictive machine learning
Microsoft's new Azure Code Signing is causing a lot of issues for us with One Endpoint Security. We currently have two systems in operation, on-prem and SaaS, and many of the agents won't upgrade beyond version B11564 because these newer versions require Azure Code Signing compliance on the endpoint. If we are not up to date with our Windows updates, we don't have this compliance. Irrespective of the Windows version we are running, we have to apply patches to the machines, if the OS is not damaged, to make them compliant. After that, we can upgrade to the latest version of the respective agent. This process also applies to both Deep Security and Workload Security. I have two production servers: one for Windows and another for Mac. These servers are available in both on-premise and SaaS versions. Additionally, I have a test server that is located on-premises. The significant distinction with the SaaS version is the absence of a test server where I can install a new version. This means I can't allow the agents on it to upgrade and then perform testing. In contrast, with the production SaaS version of One Endpoint Security, I have numerous agents transitioning and coming online. It's essential that these agents upgrade to a newer version. Among these agents, there are five or six different versions, not counting the really old ones that have yet to upgrade due to ACS non-compliance. I can't leave the testing phase for an extended period because I still have outdated agents that need to be updated. These agents can't be left hanging while I wait to test the newest version that has just been released. New versions seem to come out every couple of months in the SaaS environment. In the past, when I solely used the on-premises version, I would review security bulletins for the SaaS version to identify any issues. I'm apprehensive about potential future situations involving this, primarily because the majority of our agents now operate on the cloud version. If a problem is discovered, rolling back on those agents would be challenging. It would require careful operation to revert them to a different version. The on-premises version of One Endpoint Security has an update function that allows us to manually update a bunch of servers. For example, if I just turned on a policy, I can force the agents to quickly download the policy and start following the update procedure or update settings. However, this function is not available in the SaaS version. This is because the system cannot communicate with the agent through the firewall. The SaaS version has an automatic update function and an update source entry in the update agents sub-menu, but it does not have a way to force agents to update. This is a problem because we cannot automatically update the agents. We have to manually log in to the machines and give them an update command. Currently, we have no choice but to wait until the agents find the updates themselves.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
University
10%
Government
10%
Financial Services Firm
10%
Educational Organization
52%
Computer Software Company
9%
Manufacturing Company
5%
Financial Services Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Quest KACE Systems Management?
My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The to...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
What needs improvement with Quest KACE Systems Management?
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.
What's the difference between Trend Micro Deep Security and Trend Micro Apex One?
Trend Micro Deep Security offers a lot of features. It guarantees security for your data center, cloud, and containers - all with a unified and comprehensive SaaS solution and without compromising ...
What do you like most about Trend Micro Apex One?
It is updated automatically without much intervention from our side. We can also get some reports easily.
What is your experience regarding pricing and costs for Trend Micro Apex One?
The pricing is very high, despite the solution’s capabilities.
 

Also Known As

Dell KACE Systems Management
Trend Micro Apex One, OfficeScan, Trend Micro OfficeScan
 

Overview

 

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Atma Jaya Catholic University of Indonesia, A&W Food Services of Canada, Babou, Beth Israel Deaconess Care Organization (BO), DCI Donor Services, Evalueserve, Gulftainer, Hiroshima Prefectural Government, MEDHOST
Find out what your peers are saying about Quest KACE Systems Management Appliance (SMA) vs. Trend Vision One Endpoint Security and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.