We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The ease of customization is valuable."
"The product is easy to use."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"Not having to worry about maintaining one's own infrastructure."
"The filters are very useful, and easy to customize. it's very easy to operate."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"We have found the B2B, B2C and D2C very valuable."
"The tool has good performance."
"The tool supports multiple currencies."
"The solution should have more and faster reporting, as well as better performance."
"In the next release, Commerce Cloud should add CRM dashboards."
"Salesforce's technical support is not as good as Elastic Path."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"The dashboards for this solution could be improved."
"We would like more interaction from Salesforce about new versions."
"Needs better access to code and customizability of the solution."
"The solution is expensive."
"The stack needs to be improved; they need to start using more new technologies."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"The support team should improve the response time."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"The WCS management or content management is not that great."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
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