SAP Crystal Reports vs Salesforce Einstein Analytics comparison

The compared Salesforce and SAP solutions aren't in the same category. Salesforce is ranked #12 in BIT , with an average rating of 8.6, and holds a 1.4% mindshare in the category. SAP is ranked #9 in RT , with an average rating of 8.4, and holds a 2.8% mindshare. Additionally, 85% of Salesforce users are willing to recommend the solution, compared to 96% of SAP users who would recommend it.

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Executive Summary

We performed a comparison between Salesforce Einstein Analytics and SAP Crystal Reports based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Amazon Web Services (AWS) and others in BI (Business Intelligence) Tools.

To learn more, read our detailed BI (Business Intelligence) Tools Report (Updated: October 2024).

Buyer's Guide

BI (Business Intelligence) Tools

October 2024

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Categories and Ranking

IBM Cognos

Mindshare comparison

BI (Business Intelligence) Tools

Reporting

Featured Reviews

Carlos Larrad Salgado

Deputy Director Operations Management Control at Mapfre

Jul 27, 2022

Improved the quality of our KPIs, while reducing calls to the IT department

I don't like that when we use Colab packages, we get less functionality. For example, you can make groups of data with Excel or with the data sets from the packages, but when you use the Colab packages directly, you can only group the data when you analyze it with Analysis Studio. I think Cognos needs to improve more on this functionality. The user experience is also very important. Cognos is not very easy to understand sometimes, especially when they change the layout but keep the functionality the same. The help is not very graphic and they have no examples. Cognos has to make a big effort to help with understanding the functionality by improving the documentation. There is a lot of documentation, but the examples are hard to find and they should make their help section easier to understand for non-technical users.

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Parker Goodson

Enterprise Account Executive at T-Mobile

May 22, 2023

Helpful consistent measurements, high availability, and scales well

As a sales representative, my primary tool for data analysis is Salesforce Einstein Analytics, which I predominantly utilize for sales-related activities near Rina. Additionally, I regularly review the tracked figures within the platform to ensure that I meet all the required performance metrics…

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MVD Prasad

Assistant General Manager at Soma Enterprise

Jan 9, 2024

Helps analyze your data by creating richly formatted, pixel-perfect, and multiple reports from virtually any data source, delivered in over a dozen formats

We were dedicated to Crystal Reports, and now they have shifted to SAP reports. While both functionalities are similar, there might be some enhancements or additional features to look forward to in the SAP version. However, I haven't encountered any issues. I've consistently used SAP Crystal…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution allows you to input a wide range of file formats."

"IBM Cognos is an excellent solution for tax, planning, budgeting, profit and loss statements and balance sheets."

"Integration with Office can enable the 'download' mode of storytelling."

"It's enabled us to report directly from our main application systems. We're removing islands of data and we're removing inefficiencies, where people or small divisions had their own store of information."

"Even while a user is using a cube for reporting, there will not be a situation as ' Cube file locked; unable to build or deploy'."

"The dashboarding offered by this solution is very valuable to us."

"The Report Studio that is aimed at professional report writers."

"Security administration tools are powerful and flexible."

More IBM Cognos pros

"Tableau CRM is a very capable solution. It is easy to use, user-friendly, and integrates well."

"The inbuilt features, like pictorial representation of the data and the ability to remap and realign the data, provide clarity in understanding sales perspectives."

"The fact that the solution is visually appealing because of its lightning interfaces can be considered one of its most valuable features"

"The way Salesforce Einstein Analytics is structured in terms of the work assignments and the user profile is very good."

"Einstein Analytics provides insights into what we are doing and how we are doing it. It tells us what benchmarks we need to hit consistently to achieve our goals. In sales, there is sometimes a disconnect between actions and objectives. We aren't necessarily going to close a deal because we call X number of people. There are some underlying skills that add nuance to these metrics."

"The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. Integrating other systems and conducting campaigns is easy. The solution relies heavily on AI."

"The most valuable features of Salesforce Einstein Analytics are the flexibility around the deployment, overall capabilities, user-friendliness, and interactiveness with the tools that came built with it."

"Transparency is the most valuable feature of this solution."

More Salesforce Einstein Analytics pros

"The initial setup of the solution is pretty easy."

"I find Crystal Reports very easy to use, even for a non-technical person."

"We use SAP Crystal Reports for operational reporting."

"SAP Crystal Reports offers a plethora of features, many of which were available much earlier than in the Crystal Reports we previously used. We extensively use its capabilities for generating general reports, working with Kaspersky data, and even incorporating images into our reports. The range of functions available in SAP Crystal Reports is diverse, and we leverage them across various systems for our needs."

"It is an user-friendly solution."

"The overall environment is the best. Data management, graphs, and layout – everything is the best, in my opinion."

"The most valuable feature of the solution is that it is a fantastic way of generating reports."

"The most valuable feature is that from a user's point of view, it is easy to use and requires just a simple click to generate a report."

Cons

"We need more predictive analytical functions, not only diagnostic or decryptic analytics."

"I would like to have predictive and forecasting capabilities in Cognos. It's one thing to do reporting, and another thing to easily predict or forecast certain data points, which is very important for all the clients."

"I would like to see is more easy building, movement in the reports, and dashboard functionality within reporting. Overall more simple elements within reports. If the elements are simple then you don't have to render a full page, but you can move separate parts in the page."

"The tool needs to improve the connectivity since I see that, at times, there is a need to increase the memory in the database."

"Most of our company's customers want to be able to deploy IBM Cognos on a web application and use it as a desktop application, which is not possible currently."

"There are many problems with the product's stability part, making it an area where improvements are required."

"One thing that we really want is the ability to have data portrayed on an image. Cognos is not able to do it at the moment, and that's becoming a requirement from the business side: having an image and then plotting your dataset on top of the image as a map."

"It would be nice to offer free online training on the tool for end-users."

More IBM Cognos cons

"Better pricing would make it available to more users and we would likely use it more broadly within the organization."

"If a user leaves your organization, you shouldn't lose the visibility of all of the records."

"Salesforce is working very rigorously on improvements with each release."

"The tool needs to simplify its features."

"The product is expensive."

"When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance."

"Einstein Analytics could incorporate something like SFIA 8 to help users understand the underlying skill sets."

"If I could improve Tableau CRM I would make it as powerful as Tableau. Tableau CRM is more integrated and it's on the web, but it has less functionality. It is lacking functionality at this time."

More Salesforce Einstein Analytics cons

"A real improvement would be a simpler system that allows users to play with the visualization without needing specialized skills and code."

"Maybe some Power BI-related features could be added, like dashboards or direct editing in reports."

"If at all possible, a little bit of improvement on the analytical side is needed."

"The financing part needs improvement."

"There could be improvements made to the analytics capabilities."

"SAP Crystal Reports should provide better support for dynamic connectors."

"SAP Crystal Reports has some compatibility issues with third-party products."

"It has significantly enhanced security features, especially when compared to the standard security features of the earlier PeerSpot version I purchased. I've observed improvements in security, and overall, it's quite commendable. Regarding potential enhancements for the next release of this solution, I haven't closely examined SAP Crystal Reports 53. I've only encountered it briefly, perhaps once or twice. However, I anticipate that it likely offers advanced features distinct from its predecessor. I believe there may be notable improvements and additions in the latest version, and I look forward to exploring them further."

Pricing and Cost Advice

"It is averagely priced."

"The pricing of this product is meant for medium to large-scale enterprises."

"IBM Cognos offers competitive pricing similar to other BI vendors in the market."

"My company uses IBM Cognos with another IBM product, so I think only one license is used."

"There is some additional licensing that we needed to purchase because we were touching data outside of our core data platform. The cost was approximately $25,000 for the additional licenses, which were approximate 45 licenses. For the application itself, updates, and the core platform it was approximately $50,000. Giving a total cost of $75,000 annually for our usage of IBM Cognos."

"Cognos is super expensive compared to Tableau ($70/month) and Power BI ($20/month) — I think Cognos is roughly $200 a month."

"There is a standard license required to use this solution. There are some additional tools but I am not sure if they are an extra cost."

"I don't know the exact cost, but I believe Cognos is quite expensive, especially when it comes to the support consultants and the procedures that need to be applied."

More IBM Cognos pricing and cost advice

"The biggest challenge we had was the cost and the licensing. We ended up getting an enterprise licensing agreement(ELA). That took a lot of negotiations and a lot of pressure. We were able to receive a good price for the community licensing they bundled Salesforce Einstein Analytics. They bundled a lot of capabilities with us with the ELA."

"Price-wise, Salesforce Einstein Analytics is an expensive tool."

"Although it was deemed slightly expensive and failed the cost analysis we conducted in our company, we proceeded with the purchase because we desired to have a leading CRM system in the industry."

"Salesforce Einstein Analytics can be considered somewhat expensive, depending on the company's needs. If they want the complete package with all the features, it's pricier. It all comes down to what the company requires from the platform."

"I rate the solution's pricing a seven out of ten."

"The solution is expensive."

"Salesforce has a subscription-based licensing structure, where it's between $20 to $75 per month, per user."

"We pay fifteen hundred dollars as licensing fee."

"SAP Crystal Reports is a very expensive solution."

"I feel that SAP Crystal Reports is a reasonably priced product."

"This product costs a lot of money."

"The cost of licensing can be a significant factor to consider when upgrading or transitioning to a new version of SAP Crystal Reports. It's important to evaluate the benefits and features offered by the new version against the associated costs to ensure it aligns with your organization's needs and budget."

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Top Industries

By visitors reading reviews

Educational Organization

57%

Financial Services Firm

Computer Software Company

Government

Computer Software Company

18%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Computer Software Company

10%

Financial Services Firm

10%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Seeking lightweight open source BI software

It depends on the Data architecture and the complexity of your requirement. Some great tools in the market are Qlik ...

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What do you like most about IBM Cognos?

The solution's most valuable feature is its ease of use, which makes it easily compatible with other tools.

See all answers

What needs improvement with IBM Cognos?

I need improvements, particularly with the Framework Manager, which has an outdated user interface from older version...

See all answers

What do you like most about Salesforce Einstein Analytics?

The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to...

See all answers

What needs improvement with Salesforce Einstein Analytics?

Salesforce is working very rigorously on improvements with each release.

See all answers

What is your primary use case for Salesforce Einstein Analytics?

I am a Salesforce CPQ developer. I have also worked on Einstein Analytics for reporting purposes.

See all answers

What needs improvement with SAP Crystal Reports?

Maybe some Power BI-related features could be added, like dashboards or direct editing in reports. We use query langu...

See all answers

What is your primary use case for SAP Crystal Reports?

We use SAP Crystal Reports for reporting. We use it for financial reports like statements of accounts, trial balances...

See all answers

What do you like most about SAP Crystal Reports?

We use SAP Crystal Reports for operational reporting.

See all answers

Comparisons

Microsoft Power BI vs IBM Cognos

Compared 13% of the time

Oracle Hyperion vs IBM Cognos

Compared 10% of the time

Tableau vs IBM Cognos

Compared 10% of the time

Amazon QuickSight vs IBM Cognos

Compared 8% of the time

Databricks vs IBM Cognos

Compared 3% of the time

More IBM Cognos Competitors

Microsoft Power BI vs Salesforce Einstein Analytics

Compared 46% of the time

Databricks vs Salesforce Einstein Analytics

Compared 14% of the time

IBM Watson Explorer vs Salesforce Einstein Analytics

Compared 11% of the time

SAP Analytics Cloud vs Salesforce Einstein Analytics

Compared 10% of the time

Tableau vs Salesforce Einstein Analytics

Compared 9% of the time

More Salesforce Einstein Analytics Competitors

TIBCO Jaspersoft vs SAP Crystal Reports

Compared 22% of the time

Microsoft Power BI vs SAP Crystal Reports

Compared 21% of the time

Microsoft SQL Server Reporting Services vs SAP Crystal Reports

Compared 10% of the time

MicroStrategy vs SAP Crystal Reports

Compared 7% of the time

Pentaho Business Analytics vs SAP Crystal Reports

Compared 6% of the time

More SAP Crystal Reports Competitors

Product Reports

Buyer's Guide

IBM Cognos

October 2024

Download IBM Cognos product report

Buyer's Guide

Salesforce Einstein Analytics

October 2024

Download Salesforce Einstein Analytics product report

Buyer's Guide

SAP Crystals

October 2024

Download SAP Crystal Reports product report

Also Known As

Cognos, Cognos Analytics, IBM Cognos Analytics

Einstein Analytics, Salesforce Wave Analytics

No data available

Learn More

IBM

Salesforce

SAP

Overview

IBM Cognos Business Intelligence provides a wide range of tools to help you analyze your organization's data. IBM Cognos BI allows businesses to monitor events and metrics, create and view business reports, and analyze data to help them make effective business decisions.

IBM Cognos applies techniques to describe, summarize, and compare data, and draw conclusions. This allows users to see trends and discover anomalies or variances that may not be evident by simply reading data. Data sources that contain information from different areas of a business can be stored in separate packages. Users can see only information that they have been granted access to, based on their group or role.

IBM Cognos BI consolidates the following business intelligence functions into a single web-based solution:

IBM Cognos Insight: Create personal and managed workspaces for data analysis. Using these interactive workspaces, you can share insight results with managers. Cognos Insight supports write-back, and you can also use these workspaces to capture and integrate management goals, commitments, and forecasts.
IBM Cognos Workspace: With IBM Cognos Workspace, you can create rich, interactive workspaces using IBM Cognos content as well as data from external sources. You can view and open your favorite workspaces and reports, edit content in your workspaces, and share your workspaces via email.
IBM Cognos Analytics: IBM Cognos Analytics utilizes built-in AI and intuitive searches which helps users to quickly create the visualizations and a wide range of reports. Cognos Analytics provides cognitive and managed self-service, enabling you to gain insights from controlled and trusted data.
IBM Cognos Report Studio and IBM Cognos Query Studio: Easily create structured and query reports. IBM Cognos allows users to create application and report templates. In addition, report authors can reuse report objects to apply filters, fields, and styles to reports. Users can set the language of the user interface and report content according to the user's native language.
IBM Cognos Event Studio: Receive notifications of events that occur within your organization in real time. Event Studio enables the creation of agents that detect the occurrence of business events, failures, or anomalies, based on the change of specific events or data conditions. Notification can be sent via email, publication in the portal, or by triggering reports.
IBM Cognos Connection: This is the Web portal for IBM Cognos BI and is the central area for accessing all the IBM Cognos functions. In the web portal, users can schedule and distribute reports, create tasks, administer the server and the access permissions, and more.

Reviews from Real Users

IBM Cognos stands out among its competitors for a number of reasons. Two major ones are its powerful analysis tool and its reporting capabilities.

Prasad B., a senior software engineer at a financial services firm, notes, “The product is a very good reporting tool and is very flexible. It allows for the users to get a scheduled report. We can receive automated reports as well. They are easy to schedule on a weekly or monthly basis. It is very fast. I mean in means of report output, it's very fast compared to the actual clients involved.”

Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:

Connect directly to your CRM data and execute on insights directly in Chatter.
Automatically analyze millions of rows of data and get predictive analytics with Einstein Discovery.
Explore data quickly and automate actions with prebuilt apps.
Use mobile to act, whether you're on Android or iOS.

Turn information from almost any data source into a sophisticated, interactive report with SAP Crystal Reports. This powerful, user-friendly application for small businesses and departments can help you deliver key insights to the right decision maker, at the right time, in the right format.

Click here for a free trial

Sample Customers

More than 23,000 leading organizations across multiple industries use Cognos. Some examples of Cognos customers include BMW Financial Services, Quinte Health Care, Troy Corporation, Michigan State University, and GKN Land System.

ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP

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October 2024

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