SAP Crystal Reports vs Salesforce Einstein Analytics comparison

The compared Salesforce and SAP solutions aren't in the same category. Salesforce is ranked #11 in BIT , with an average rating of 8.6, and holds a 1.2% mindshare in the category. SAP is ranked #8 in RT , with an average rating of 8.4, and holds a 2.7% mindshare. Additionally, 85% of Salesforce users are willing to recommend the solution, compared to 96% of SAP users who would recommend it.

Salesforce Einstein Analytics

Read 19 Salesforce Einstein Analytics reviews

3,014 Views
1,429 Comparison Views

85% willing to recommend

SAP Crystal Reports

Read 49 SAP Crystal Reports reviews

2,101 Views
1,654 Comparison Views

96% willing to recommend

Salesforce Einstein Analytics

SAP Crystal Reports

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Executive Summary

We performed a comparison between Salesforce Einstein Analytics and SAP Crystal Reports based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Amazon Web Services (AWS) and others in BI (Business Intelligence) Tools.

To learn more, read our detailed BI (Business Intelligence) Tools Report (Updated: January 2025).

Buyer's Guide

BI (Business Intelligence) Tools

January 2025

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Helped 837,501 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Einstein Analytics

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

BI (Business Intelligence) Tools (11th)

SAP Crystal Reports

Average Rating

8.4

Number of Reviews

Ranking in other categories

Reporting (8th)

Mindshare comparison

While both are Business Intelligence solutions, they serve different purposes. Salesforce Einstein Analytics is designed for BI (Business Intelligence) Tools and holds a mindshare of 1.2%, down 1.8% compared to last year.
SAP Crystal Reports, on the other hand, focuses on Reporting, holds 2.7% mindshare, down 4.0% since last year.

BI (Business Intelligence) Tools

Reporting

Featured Reviews

Parker Goodson

Enterprise Account Executive at T-Mobile

Helpful consistent measurements, high availability, and scales well

When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance. It would be beneficial to have visibility into any changes made to your account by individuals other than yourself or your team. It is also important to clearly track the history of these modifications and identify the responsible parties.

Read full review

MVD Prasad

Assistant General Manager at Soma Enterprise

Helps analyze your data by creating richly formatted, pixel-perfect, and multiple reports from virtually any data source, delivered in over a dozen formats

It has significantly enhanced security features, especially when compared to the standard security features of the earlier PeerSpot version I purchased. I've observed improvements in security, and overall, it's quite commendable. Regarding potential enhancements for the next release of this solution, I haven't closely examined SAP Crystal Reports 53. I've only encountered it briefly, perhaps once or twice. However, I anticipate that it likely offers advanced features distinct from its predecessor. I believe there may be notable improvements and additions in the latest version, and I look forward to exploring them further.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. Integrating other systems and conducting campaigns is easy. The solution relies heavily on AI."

"The tool is a cloud-based solution capable of integrating any kind of data in the world."

"The way Salesforce Einstein Analytics is structured in terms of the work assignments and the user profile is very good."

"Tableau CRM is a very capable solution. It is easy to use, user-friendly, and integrates well."

"The solution scales extremely well."

"The fact that the solution is visually appealing because of its lightning interfaces can be considered one of its most valuable features"

"Transparency is the most valuable feature of this solution."

"The most valuable features of Salesforce Einstein Analytics are the flexibility around the deployment, overall capabilities, user-friendliness, and interactiveness with the tools that came built with it."

More Salesforce Einstein Analytics pros

"The overall environment is the best. Data management, graphs, and layout – everything is the best, in my opinion."

"It is an user-friendly solution."

"The initial setup of the solution is pretty easy."

"The most valuable feature is that from a user's point of view, it is easy to use and requires just a simple click to generate a report."

"SAP Crystal Reports offers a plethora of features, many of which were available much earlier than in the Crystal Reports we previously used. We extensively use its capabilities for generating general reports, working with Kaspersky data, and even incorporating images into our reports. The range of functions available in SAP Crystal Reports is diverse, and we leverage them across various systems for our needs."

"I find Crystal Reports very easy to use, even for a non-technical person."

"We use SAP Crystal Reports for operational reporting."

"The most valuable feature of the solution is that it is a fantastic way of generating reports."

Cons

"If I could improve Tableau CRM I would make it as powerful as Tableau. Tableau CRM is more integrated and it's on the web, but it has less functionality. It is lacking functionality at this time."

"Einstein Analytics could incorporate something like SFIA 8 to help users understand the underlying skill sets."

"There are some offerings like Sales Cloud, Service Cloud, and Marketing Cloud that have very useful online learning options. There need to be more avenues for self-learning with this particular solution. That would be useful."

"All of the timesheets and appraisal management I have not been happy with. There should be some improvements. For example, as a management team, our managers do not have access to see a summary report, such as who is on leave today or how many hours each person logged in. You have to get into individual users and see. You cannot see a summary report, the reporting is missing. There should improve the reports."

"The product is natively integrated into the Salesforce ecosystem. You also need a CRM license. It should be more flexible with other platforms."

"Improvement-wise, I feel the solution must be more robust since it is not exactly ready to handle large data."

"The product must be more transparent."

"If a user leaves your organization, you shouldn't lose the visibility of all of the records."

More Salesforce Einstein Analytics cons

"A real improvement would be a simpler system that allows users to play with the visualization without needing specialized skills and code."

"The financing part needs improvement."

"It has significantly enhanced security features, especially when compared to the standard security features of the earlier PeerSpot version I purchased. I've observed improvements in security, and overall, it's quite commendable. Regarding potential enhancements for the next release of this solution, I haven't closely examined SAP Crystal Reports 53. I've only encountered it briefly, perhaps once or twice. However, I anticipate that it likely offers advanced features distinct from its predecessor. I believe there may be notable improvements and additions in the latest version, and I look forward to exploring them further."

"Maybe some Power BI-related features could be added, like dashboards or direct editing in reports."

"SAP Crystal Reports should provide better support for dynamic connectors."

"SAP Crystal Reports has some compatibility issues with third-party products."

"There could be improvements made to the analytics capabilities."

"If at all possible, a little bit of improvement on the analytical side is needed."

Pricing and Cost Advice

"The biggest challenge we had was the cost and the licensing. We ended up getting an enterprise licensing agreement(ELA). That took a lot of negotiations and a lot of pressure. We were able to receive a good price for the community licensing they bundled Salesforce Einstein Analytics. They bundled a lot of capabilities with us with the ELA."

"Although it was deemed slightly expensive and failed the cost analysis we conducted in our company, we proceeded with the purchase because we desired to have a leading CRM system in the industry."

"Salesforce has a subscription-based licensing structure, where it's between $20 to $75 per month, per user."

"Price-wise, Salesforce Einstein Analytics is an expensive tool."

"I rate the solution's pricing a seven out of ten."

"The solution is expensive."

"Salesforce Einstein Analytics can be considered somewhat expensive, depending on the company's needs. If they want the complete package with all the features, it's pricier. It all comes down to what the company requires from the platform."

"SAP Crystal Reports is a very expensive solution."

"I feel that SAP Crystal Reports is a reasonably priced product."

"This product costs a lot of money."

"We pay fifteen hundred dollars as licensing fee."

"The cost of licensing can be a significant factor to consider when upgrading or transitioning to a new version of SAP Crystal Reports. It's important to evaluate the benefits and features offered by the new version against the associated costs to ensure it aligns with your organization's needs and budget."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Educational Organization

Financial Services Firm

11%

Computer Software Company

10%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Einstein Analytics?

The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. I...

See all answers

What needs improvement with Salesforce Einstein Analytics?

Salesforce is working very rigorously on improvements with each release.

See all answers

What is your primary use case for Salesforce Einstein Analytics?

I am a Salesforce CPQ developer. I have also worked on Einstein Analytics for reporting purposes.

See all answers

What needs improvement with SAP Crystal Reports?

Maybe some Power BI-related features could be added, like dashboards or direct editing in reports. We use query language to build reports; this area could be improved more.

See all answers

What is your primary use case for SAP Crystal Reports?

We use SAP Crystal Reports for reporting. We use it for financial reports like statements of accounts, trial balances, and other management reports, salary slips, and many other purposes.

See all answers

What do you like most about SAP Crystal Reports?

We use SAP Crystal Reports for operational reporting.

See all answers

Comparisons

Microsoft Power BI vs Salesforce Einstein Analytics

Compared 41% of the time

Databricks vs Salesforce Einstein Analytics

Compared 15% of the time

IBM Watson Explorer vs Salesforce Einstein Analytics

Compared 12% of the time

Tableau vs Salesforce Einstein Analytics

Compared 10% of the time

SAP Analytics Cloud vs Salesforce Einstein Analytics

Compared 9% of the time

More Salesforce Einstein Analytics Competitors

Microsoft Power BI vs SAP Crystal Reports

Compared 23% of the time

TIBCO Jaspersoft vs SAP Crystal Reports

Compared 21% of the time

IBM Cognos vs SAP Crystal Reports

Compared 10% of the time

Microsoft SQL Server Reporting Services vs SAP Crystal Reports

Compared 9% of the time

MicroStrategy vs SAP Crystal Reports

Compared 9% of the time

More SAP Crystal Reports Competitors

Product Reports

Buyer's Guide

Salesforce Einstein Analytics

January 2025

Download Salesforce Einstein Analytics product report

Buyer's Guide

SAP Crystals

January 2025

Download SAP Crystal Reports product report

Also Known As

Einstein Analytics, Salesforce Wave Analytics

No data available

Overview

Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:

Connect directly to your CRM data and execute on insights directly in Chatter.
Automatically analyze millions of rows of data and get predictive analytics with Einstein Discovery.
Explore data quickly and automate actions with prebuilt apps.
Use mobile to act, whether you're on Android or iOS.

Salesforce

Turn information from almost any data source into a sophisticated, interactive report with SAP Crystal Reports. This powerful, user-friendly application for small businesses and departments can help you deliver key insights to the right decision maker, at the right time, in the right format.

Click here for a free trial

SAP

Sample Customers

ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP

Buyer's Guide

BI (Business Intelligence) Tools

January 2025

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