We performed a comparison between Salesforce Einstein Analytics and Zoho Analytics based on real PeerSpot user reviews.
Find out in this report how the two BI (Business Intelligence) Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution scales extremely well."
"The most valuable features of Salesforce Einstein Analytics are the flexibility around the deployment, overall capabilities, user-friendliness, and interactiveness with the tools that came built with it."
"The fact that the solution is visually appealing because of its lightning interfaces can be considered one of its most valuable features"
"Tableau CRM is a very capable solution. It is easy to use, user-friendly, and integrates well."
"We have found the scalability to be very good."
"Einstein Analytics provides insights into what we are doing and how we are doing it. It tells us what benchmarks we need to hit consistently to achieve our goals. In sales, there is sometimes a disconnect between actions and objectives. We aren't necessarily going to close a deal because we call X number of people. There are some underlying skills that add nuance to these metrics."
"The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. Integrating other systems and conducting campaigns is easy. The solution relies heavily on AI."
"The out-of-the-box features are good for companies that want to try analytics and data science interventions."
"It's a very strong analytics tool."
"The front end of this solution including the graph generation using SQL has been most useful."
"We can create advanced-level reports with the tool. We can get data from different Zoho applications and also from other third-party applications. We can create schedules for syncing data from third parties to Zoho Analytics. We can also use table queries for getting data from more than one table."
"Zoho Analytics's most valuable feature is the ability to provide excellent analytics through a single platform."
"It provides insights into leads, information about the team and about various sales activities. The graphical representations in the form of charts is excellent."
"Zoho Analytics is the best software for giving reports to customers and we can create any report that is required."
"We use the solution for financial and sales analytics. It brings data from our IT incident management tool. Hence, we have three business use cases for IT support, sales and financials."
"We moved the data from Zoho Creator to Zoho Analytics and created reports."
"The product is natively integrated into the Salesforce ecosystem. You also need a CRM license. It should be more flexible with other platforms."
"The product must be more transparent."
"They have a lot of opportunity to improve BI tools. With Einstein Analytics, we have a very minimal scope."
"I would advise others not to customize because they rolled out the newer versions, which are every six months. There had to be some significant testing and verification that happened. It is important to have a strong third-party provider that is very experienced. We used Deloitte, but we evaluated Accenture, KPMG, and IBM, but we decided on Deloitte and that was a good decision for us. Having a partner who has a center of excellence or experts that could give you a lot of the tips that they've learned could jumpstart your deployment and stick to the standards."
"All of the timesheets and appraisal management I have not been happy with. There should be some improvements. For example, as a management team, our managers do not have access to see a summary report, such as who is on leave today or how many hours each person logged in. You have to get into individual users and see. You cannot see a summary report, the reporting is missing. There should improve the reports."
"The price of Salesforce Einstein Analytics is quite a bit expensive for the region of Mexico. I think the price of the product could be better."
"The product is expensive."
"The tool needs to simplify its features."
"A higher degree of artificial intelligence could be included in this solution. The data and overall insights could be improved."
"There is a limitation that we cannot create more than 300 columns in a worksheet on Zoho Analytics."
"I like the solution's Query Table feature which helps me write SQL queries. We can get data from different tables and then use it to create reports."
"The improvement needed is regarding the number of API calls. Currently, Zoho Analytics only allows us to update data hourly. It would be much better to have updates more frequently every half an hour."
"In terms of improvement, they have a limited number of graphs available in their store. They should come up with more graph style forms. They should have more charts and at the same time, you can't create panels like with Microsoft BA."
"The navigation on the interface is not intuitive."
"The hourly pricing needs improvement."
"The customer service and support for this solution could be improved by faster response times."
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Salesforce Einstein Analytics is ranked 12th in BI (Business Intelligence) Tools with 18 reviews while Zoho Analytics is ranked 13th in BI (Business Intelligence) Tools with 24 reviews. Salesforce Einstein Analytics is rated 8.2, while Zoho Analytics is rated 8.2. The top reviewer of Salesforce Einstein Analytics writes "Helpful consistent measurements, high availability, and scales well". On the other hand, the top reviewer of Zoho Analytics writes "An easy-to-set up solution that helps in the scheduling of reports and dashboards". Salesforce Einstein Analytics is most compared with Microsoft Power BI, Tableau, Databricks, SAP Analytics Cloud and IBM Watson Explorer, whereas Zoho Analytics is most compared with Apache Superset, Tableau, Microsoft Power BI, Looker and Qlik Sense. See our Salesforce Einstein Analytics vs. Zoho Analytics report.
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