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Salesforce Sales Cloud vs UiPath comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Salesforce Sales Cloud
Average Rating
8.4
Number of Reviews
113
Ranking in other categories
CRM (1st), Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (3rd)
UiPath
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
815
Ranking in other categories
Robotic Process Automation (RPA) (1st)
 

Mindshare comparison

Salesforce Sales Cloud and UiPath aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 11.1%, up 8.9% compared to last year.
UiPath, on the other hand, focuses on Robotic Process Automation (RPA), holds 26.4% mindshare, up 25.9% since last year.
CRM
Robotic Process Automation (RPA)
 

Featured Reviews

Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
NicolasSandros - PeerSpot reviewer
Has a lot of use cases, great automation capabilities, and helpful support
I'd rate the initial setup eight out of ten. It's pretty easy to implement. We use Azure Virtual Machines to deploy the robots and usually use a lot of the Azure services in conjunction with the robots. The cloud is on UiPath's automation cloud. That's where we have our servers - to manage the robust deployed data on multiple virtual machines. In terms of maintenance, there are always releases and updates, and then you can usually design your own robots to watch over the other robots, which is really interesting. You have the flexibility to make your own monitoring; if it sees something wrong, you can enter a ticket and then dispatch it to the support team to respond to it. My whole developer team is involved in maintenance; however, I have specific support team members. There's 28 developers and seven support team members in that group.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."
"You can adapt Salesforce for all customer needs."
"Salesforce helps up keep track of candidates."
"The solution is stable."
"The solution has the ability to run reports on the pipeline and understand the likelihood of the sales. The analytics tools are very good."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"The most valuable features of the solution are reporting and dashboards."
"The most valuable features are performance and integration."
"The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance."
"UiPath provides scraping of both structured and unstructured data."
"UiPath's most valuable features are its UI automation activities like scraping and manipulating data. We need to scrape the data before we can manipulate it or save it in another application. I think that part is very valuable and important."
"I can also implement end-to-end automation and that means that business owners can hand off these processes and focus on more high-value work. That gives them back hours as well."
"The ease of configuring new processes via drag-and-drop is invaluable."
"The bundling of the offerings into UiPath is quite important, so we don't have to go to several different vendors. We can try it out on our own and see if this is something we want to do. Then, we might bring in another partner or vendor to do some specialized training, debug the networks, etc. We're never going to get that capability ourselves. We don't have a large IT department nor do we have data scientists. For us, it's important that one or more of these skills are getting baked into the system."
"UiPath's interface element identification is arguably more reliable than Automation Anywhere's."
"It's highly effective in pinpointing areas within the organization where assistance is required."
 

Cons

"Auto clean for duplicate leads, accounts, and contacts needs improving."
"The product is not stable when enhancements are done to the cloud."
"Sales Cloud could improve in areas such as AI integration, particularly for templates."
"The scalability could improve by a small amount."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"Amount of storage provided is limited."
"The built-in functionality is a little dated."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"I would like to see higher end AI type features natively in UiPath. Some native integration over time would help."
"I would like more flexibility during recording and debugging because currently, when UiPath is in debug mode, we cannot make any changes."
"Some kind of code repository would be good. Other than that, everything is fine in UiPath. They improve it every quarter and bring something new."
"UiPath needs to improve its documentation. AI Fabric's installation was an absolute nightmare. I tried to get help from the documentation portal and couldn't find what I was looking for."
"UiPath can improve by enabling us to target specific use cases based on the departments within an industry, rather than just focusing on the industry itself."
"UiPath should improve its licensing structure."
"There should be extra ways for humans to interact with automation."
"UiPath could add more interactive features that enable you to explore and design processes from scratch. There should be more features that support the digital transformation process from the design phase. In the current data panel, you need to start with a process that's already in place."
 

Pricing and Cost Advice

"Sales Cloud is quite expensive."
"Pricing is reasonable."
"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
"Salesforce Sales Cloud is an expensive solution."
"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."
"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."
"I like that there is one license for all basic needs, but it is still expensive. Sometimes, we don't need all the tools or capabilities. We only need basic automation and processing for certain clients, but we're required to get the full license. They can improve its licensing and provide more flexibility. They can create more plans or packages, or they can let the users choose the capabilities they need and base its pricing on that."
"License costs are high, but the setup is really quick and does not demand a lot of resources involved."
"It is cost-effective and has an affordable price."
"Blue Prism definitely has a simpler licensing structure, but I feel like that's almost a shot in the foot at certain points. It also gets kind of deceptive. There's a crossover point at which, if you're scaling up to a high number of bots, UiPath path definitely does come out cheaper. But the initial implementation has a higher cost."
"I would like to have transparency in pricing. We're creating a lot of robotic process automation use cases all over the place. I'm never really clear on what the pricing model is and the skews."
"This solution is worth the investment."
"The cost is on the higher side."
"UiPath is expensive which is why we need to have bots that run 24/7 to maximize the work and justify the cost."
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Top Industries

By visitors reading reviews
Educational Organization
77%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
Computer Software Company
16%
Financial Services Firm
15%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
Best RPA tools for IBM iSeries
I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work w...
RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...
 

Also Known As

Sales Cloud, SFDC, Salesforce
No data available
 

Learn More

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Overview

 

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies
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