We performed a comparison between Salesforce Sales Cloud and UiPath based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."It is a good platform that shows consolidation of information for our customer base."
"Contact records are most valuable."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"It is a very stable solution."
"You can adapt Salesforce for all customer needs."
"There are many extremely useful features."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"The scalability is good."
"It is a very easy and stable product."
"Both on-prem and cloud solutions are very stable."
"The way they stay on top of Orchestrator is really helpful because that has been the platform that controls everything. The dedication to that is pretty helpful. Every time there's a new release, it seems there are more and more features. It's also not hard to learn."
"The AI functionality saves time and reduces the number of errors. It also reduces our costs in terms of human resources. It has reduced our costs by thousands of dollars."
"I have worked with other automation tools and UI Explorer is the standout feature of UiPath. For web-based applications, we can interact with every HTML element, from head to tail. UI Explorer is a valuable addition to UiPath for creating complex, web-based automation."
"We really like the Orchestrator and how I'm able to see what's going on with all of the different automations."
"This solution saves us time in all areas."
"The most valuable features of UiPath are the drag and drop activities."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"As a presale team leader, I see a need to better understand the platform because our current knowledge is limited. This makes it difficult to explore possible extensions of its use. We also want more detailed information on commercial opportunities included in the tool. It needs to include better documentation on the functions it offers."
"I would like to see a more affordable licensing model."
"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"The built-in functionality is a little dated."
"The solution's customer support is not so good."
"Amount of storage provided is limited."
"The forum's a great place, however, for a new person, it was better some years ago. It's grown so fast, and it's not that as nimble. Previously, if you asked questions and the response time was quicker."
"It is a little confusing at first. I came from Blue Prism where you have one dashboard and very little jumping back and forth. In Orchestrator, you have menus, and there is a lot of jumping between tabs and sub-tabs to get to the specific information, but once you learn that, it is pretty intuitive. There is just that initial learning curve if you're coming from another system. Blue Prism does everything in the one pane, and even though UiPath is neatly laid out, you just got to learn how they laid it out."
"Tech support takes time replying to queries. It should be improved."
"While the solution speeds up the cost of digital transformation, doing so requires expensive or complex application upgrades or IT app support."
"The initial setup was a bit complex. It could be better, especially with Orchestrator."
"The user interface could be better. There have been advancements in UI design and user experience in recent years. UiPath could do a better job of keeping up with these trends."
"The reporting part of Orchestrator could be improved. For example, UiPath could automatically email us if there are errors. Adding this feature would help us."
"The stability of this solution does depend upon the applications we are using."
Salesforce Sales Cloud is ranked 2nd in CRM with 101 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 763 reviews. Salesforce Sales Cloud is rated 8.4, while UiPath is rated 8.8. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Sales Creatio, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and Pega Robotic Process Automation.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
