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Salesforce Sales Cloud vs UiPath Platform comparison

The compared Salesforce and UiPath solutions aren't in the same category. Salesforce is ranked #2 in CRM , with an average rating of 8.2, and holds a 3.5% mindshare in the category. UiPath is ranked #2 in AA , with an average rating of 8.6, and holds a 44.0% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 98% of UiPath users who would recommend it.
Salesforce Sales Cloud
Read 117 Salesforce Sales Cloud reviews
  • 5,161 Views
  • 3,871 Comparison Views
94% willing to recommend
UiPath Platform
Read 896 UiPath Platform reviews
  • 24,365 Views
  • 2,924 Comparison Views
98% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Salesforce Sales Cloud and UiPath Platform based on real PeerSpot user reviews.

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CRM
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Salesforce Sales Cloud boosts data visibility, efficiency, team collaboration, and productivity, enhancing nonprofits' fundraising and grant competitiveness.
Sentiment score
7.3
UiPath Platform users see quick ROI with time and cost savings, reduced errors, and efficient task automation.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
We are not just implementing Salesforce Sales Cloud; we need to understand what the customer wants to achieve in 5 to 10 years.
For more quotes and insights, download the Salesforce Sales Cloud report
It has saved about 20% to 30% of costs.
We have seen a 100% return on investment.
UiPath has reduced human error and saved employee time.
For more quotes and insights, download the UiPath Platform report
NavinJacob - PeerSpot reviewerKamal Deep - PeerSpot reviewerAmjed Al-Tayyan - PeerSpot reviewerAkhil Addanki - PeerSpot reviewerRohithPradeep - PeerSpot reviewer
 

Customer Service

Sentiment score
7.0
Salesforce Sales Cloud's support is efficient and helpful when paid, but free support is slow and basic.
Sentiment score
7.0
UiPath Platform's customer service is responsive and knowledgeable, but improvement is needed in response times and complex technical support.
Support requires a subscription and when taken, the service is pretty nice.
For more quotes and insights, download the Salesforce Sales Cloud report
They were very helpful, addressing the issue in three hours.
Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.
He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.
For more quotes and insights, download the UiPath Platform report
NavinJacob - PeerSpot reviewerGuilherme Yoshike - PeerSpot reviewerreviewer2761026 - PeerSpot reviewerCordell Macon - PeerSpot reviewer
 

Scalability Issues

Sentiment score
7.7
Salesforce Sales Cloud is scalable and adaptable across organizations but faces challenges with performance and licensing impact on scalability.
Sentiment score
7.6
UiPath Platform excels in scalability, supporting numerous bots and seamless deployment, despite infrastructure and licensing challenges.
Salesforce is highly scalable and operates efficiently.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
For more quotes and insights, download the Salesforce Sales Cloud report
The solution is capable of scaling with just a few clicks.
The scalability of the UiPath Platform rates a ten out of ten.
From a technical standpoint, it's essential to make the right technical decisions and design a scalable solution.
For more quotes and insights, download the UiPath Platform report
SA
NavinJacob - PeerSpot reviewerreviewer2678340 - PeerSpot reviewerYoughourta MESSAI - PeerSpot reviewerreviewer2761041 - PeerSpot reviewer
 

Stability Issues

Sentiment score
8.1
Salesforce Sales Cloud is stable and reliable, with high ratings, minor issues from configuration, and occasional performance slowdowns with large datasets.
Sentiment score
7.3
UiPath Platform is praised for stability and quick support, with minimal downtime; issues often stem from external factors.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
For more quotes and insights, download the Salesforce Sales Cloud report
Overall, there was only one instance of downtime in four years, which did not create any significant impact.
I have not experienced any downtime, crashes, or performance issues.
Over six years, we have created zero support cases with UiPath.
For more quotes and insights, download the UiPath Platform report
NavinJacob - PeerSpot reviewer
SA
reviewer2761035 - PeerSpot reviewer
AY
reviewer2761233 - PeerSpot reviewer
 

Room For Improvement

Salesforce Sales Cloud is complex and expensive, with user interface, integration, scalability, and customization challenges impacting usability.
UiPath Platform needs enhancements in AI, usability, documentation, performance, integration, automation, pricing transparency, and community engagement.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
For more quotes and insights, download the Salesforce Sales Cloud report
Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.
If the UI changes or a label is changed, sometimes the whole flow breaks.
Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it.
For more quotes and insights, download the UiPath Platform report
SA
NavinJacob - PeerSpot reviewerAmjed Al-Tayyan - PeerSpot reviewer
ST
SM
 

Setup Cost

Salesforce Sales Cloud is costly but valued for ROI, with pricing varying by edition and negotiable for discounts.
UiPath is costly compared to competitors, yet preferred for features, though more budget options are desired for small businesses.
Without negotiation, costs can become expensive.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
I would rate the price for Salesforce Sales Cloud as a three, where one is a high price.
For more quotes and insights, download the Salesforce Sales Cloud report
Most of the UiPath products are priced higher than competitors.
The cost can be a barrier in Hungary, making it difficult for me to persuade others to invest, especially when unattended robots come at a significant price point.
When compared to competition, such as Microsoft's Power Automate platform or IBM Cloud Pak, UiPath is expensive.
For more quotes and insights, download the UiPath Platform report
NavinJacob - PeerSpot reviewerKamal Deep - PeerSpot reviewerLuís Silva - PeerSpot reviewerRohithPradeep - PeerSpot reviewerreviewer2387247 - PeerSpot reviewer
MB
 

Valuable Features

Salesforce Sales Cloud enhances sales efficiency with customization, integration, automation, and analytics, appealing to organizations seeking seamless processes.
UiPath Platform enables easy automation, efficient process management, and seamless integration, enhancing productivity and minimizing operational costs.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
The biggest benefit of the Salesforce Sales Cloud is a centralized point, a centralized source of truth for customer-related information; you centralize all the information in a single database, and that's the biggest benefit.
For more quotes and insights, download the Salesforce Sales Cloud report
The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.
Our use of automation sped up the process of getting paid from insurance companies, saving us substantial amounts of money.
Whenever they release a product, they also release a course in UiPath Academy. So, you can get familiarized with the product and understand the new capabilities.
For more quotes and insights, download the UiPath Platform report
SA
NavinJacob - PeerSpot reviewerLuís Silva - PeerSpot reviewerAmjed Al-Tayyan - PeerSpot reviewerAkhil Addanki - PeerSpot reviewerRohithPradeep - PeerSpot reviewer
 

Categories and Ranking

Salesforce Sales Cloud
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
117
Ranking in other categories
CRM (2nd), Opportunity Management (1st), Sales Force Automation (2nd), Conversation Intelligence Software (3rd)
UiPath Platform
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
896
Ranking in other categories
Robotic Process Automation (RPA) (1st), Agentic Automation (2nd), AI-Agent Builders (2nd)
 

Mindshare comparison

Salesforce Sales Cloud and UiPath Platform aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 3.5%, down 10.7% compared to last year.
UiPath Platform, on the other hand, focuses on Agentic Automation, holds 44.0% mindshare, down 50.0% since last year.
CRM Market Share Distribution
ProductMarket Share (%)
Salesforce Sales Cloud3.5%
Microsoft Dynamics CRM4.4%
SAP CRM3.9%
Other88.2%
CRM
Agentic Automation Market Share Distribution
ProductMarket Share (%)
UiPath Platform44.0%
Automation Anywhere38.2%
Moveworks6.3%
Other11.5%
Agentic Automation
 

Featured Reviews

Kamal Deep - PeerSpot reviewer
Experience exceptional project enhancements and seamless automation integration
Salesforce Sales Cloud itself is a wonderful solution, and there are two different versions: Lightning and classic. The Lightning version is a new generation version compatible with any mobile device, whether it's a phone, iPad, or any size of screen. The reporting and analytics functionalities, especially with the Einstein feature, are wonderful because it allows for analysis of data regarding your opportunity pipeline, giving insight into how long it will take to close deals. This gives a great understanding of running different levels of campaigns and defining smart workflows, where if one task is done, the other task can automatically get created and assigned to different team members. This flexibility is a key benefit of Salesforce Sales Cloud. Lead management is a great feature in Salesforce Sales Cloud because if you go for enterprise and above licenses, you can define different record types. For example, if one company is into two different businesses such as real estate and car reselling, both being opposite, this can be defined in Salesforce Sales Cloud, allowing for different workflows, fields, and mechanisms that do not affect each other's operations. The predictive insight feature known as forecasting is a very old feature of Salesforce Sales Cloud, giving predictions based on your pipeline and previous opportunity closings. The new Einstein analytics feature is more advanced and is enabled with AI, providing better forecasting based on your current pipeline. Salesforce Sales Cloud is working smartly with AI to help close more deals based on opportunity stages, trends, and industries, advising on the steps to take next. Lead generation is the most important thing because every sale starts from the lead. At the lead level, different stages and resources can be defined. You can capture leads from various resources, with Salesforce Sales Cloud offering a web-to-lead feature and integrations with LinkedIn to fetch data. Once a lead is qualified and converted into opportunities, there are stages with percentages, and workflows can help in easily closing deals.
Read full review
Kyle Grimm - PeerSpot reviewer
Desktop development has become faster and improves automation results
My thoughts on UiPath Platform's user community suggest that a lot of content seems outdated and old now that gets referenced. The community experience for the AI is limited because putting the error codes into the community search field doesn't return many results. However, a lot of information from pre-AI, before 2022, is still accurate and helpful, but the cutting-edge content just isn't in the community yet. There should be better training on UiPath Platform. I wish I could search UiPath IXP training and have a course pull up as the first result without having to dig through a bunch of links, dead-end links, and random things. Easier access for training would be ideal.
Read full review
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
9%
University
6%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
9%
Retailer
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise26
Large Enterprise40
By reviewers
Company SizeCount
Small Business240
Midsize Enterprise144
Large Enterprise661
 

Questions from the Community

What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
See all answers
What needs improvement with Salesforce Sales Cloud?
From a customer perspective, it's a very stable system, and people are used to its functionalities, good and bad. Improvement, in my opinion, would be to include AI functionality in a simpler way; ...
See all answers
What is your primary use case for Salesforce Sales Cloud?
For managing two different things, I'm managing some sales pipeline, the pipeline of sales of some products, and also doing marketing automation for after-sales.
See all answers
Best RPA tools for IBM iSeries
I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work w...
See all answers
RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
See all answers
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...
See all answers
 

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud Logo
Microsoft Dynamics CRM vs Salesforce Sales Cloud
Compared 18% of the time
SAP CRM vs Salesforce Sales Cloud Logo
SAP CRM vs Salesforce Sales Cloud
Compared 16% of the time
Oracle CX Sales vs Salesforce Sales Cloud Logo
Oracle CX Sales vs Salesforce Sales Cloud
Compared 5% of the time
Siebel CRM vs Salesforce Sales Cloud Logo
Siebel CRM vs Salesforce Sales Cloud
Compared 5% of the time
Camunda vs Salesforce Sales Cloud Logo
Camunda vs Salesforce Sales Cloud
Compared 4% of the time
More Salesforce Sales Cloud Competitors
Microsoft Power Automate vs UiPath Platform Logo
Microsoft Power Automate vs UiPath Platform
Compared 18% of the time
Blue Prism vs UiPath Platform Logo
Blue Prism vs UiPath Platform
Compared 11% of the time
Automation Anywhere vs UiPath Platform Logo
Automation Anywhere vs UiPath Platform
Compared 10% of the time
Pega Robotic Process Automation vs UiPath Platform Logo
Pega Robotic Process Automation vs UiPath Platform
Compared 5% of the time
Tungsten RPA vs UiPath Platform Logo
Tungsten RPA vs UiPath Platform
Compared 5% of the time
More UiPath Platform Competitors
 

Product Reports

Buyer's Guide
Salesforce Sales Cloud
September 2025
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
Buyer's Guide
UiPath Platform
September 2025
UiPath Platform reportDownload UiPath Platform product report
 

Also Known As

Sales Cloud, SFDC, Salesforce
No data available
 

Overview

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?
  • Customization: Tailor the CRM to meet specific business requirements.
  • Robust Reporting: Comprehensive analytics and data insights.
  • Lead Management: Efficiently manage and convert leads.
  • API Integration: Seamless connectivity with multiple applications.
  • Cloud Accessibility: Work from anywhere with cloud-based access.
What benefits should be evaluated in Salesforce Sales Cloud reviews?
  • Enhanced Productivity: Streamline sales processes with automation.
  • Improved Collaboration: Facilitate team coordination and client engagement.
  • Accurate Forecasting: Make informed decisions with reliable sales forecasts.
  • Flexibility: Accommodate diverse industry needs with ease.
  • Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

UiPath Platform offers an intuitive automation solution with its user-friendly interface and low-code/no-code capabilities, empowering users to efficiently automate processes without technical expertise. It integrates seamlessly with applications and enhances productivity through attended and unattended automation.

UiPath Platform stands out for its scalability and operational control, especially through Orchestrator, which effectively manages bots and processes. AI-driven features like Document Understanding and OCR streamline data handling, reduce human error, and increase productivity. With support from a robust community and UiPath Academy, users benefit from ongoing skill development and learning. The platform's integration with tools such as Salesforce and ServiceNow ensures flexibility, and its Automation Cloud simplifies deployment and maintenance. Despite these strengths, UiPath users have highlighted areas for improvement such as licensing complexities, documentation clarity, and support responsiveness. They also seek enhanced integration with AI, machine learning, and external systems, combined with improved stability and more intuitive design.

What are the key features of UiPath Platform?

  • Intuitive Interface: Drag-and-drop design eases automation for non-experts.
  • Orchestrator Management: Effective bot and process management for operational control.
  • AI-Driven Features: Document Understanding and OCR optimize data processes.
  • Extensive Integrations: Connects with Salesforce, SAP, Excel, Oracle, and CRM.
  • Automation Cloud: Simplifies deployment and streamlines maintenance operations.

What benefits should users consider in reviews?

  • Time Savings: Automation reduces time spent on repetitive tasks.
  • Cost Efficiency: Decreases operational costs by minimizing manual labor.
  • Productivity Boost: Attended/unattended automation increases productivity.
  • Comprehensive Training: UiPath Academy and community resources support user growth.

Organizations adopt UiPath in finance, HR, IT, healthcare, and manufacturing sectors to automate repetitive and data-intensive tasks. Automation in invoice processing, data entry, and document management is common. Its integration with systems like SAP, Excel, Oracle, and CRM enhances efficiency, enabling businesses to reduce errors and manual effort, while focusing on strategic activities with both cloud and on-premises deployment options.

UiPath
 

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies
Buyer's Guide
CRM
September 2025
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