Try our new research platform with insights from 80,000+ expert users

Salesforce Sales Cloud vs Verint Open CCaaS comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Salesforce Sales Cloud
Average Rating
8.4
Number of Reviews
113
Ranking in other categories
CRM (1st), Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (3rd)
Verint Open CCaaS
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Workforce Engagement Management (6th), Speech Analytics (3rd), Contact Center as a Service (CCaaS) (10th)
 

Mindshare comparison

Salesforce Sales Cloud and Verint Open CCaaS aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 11.2%, up 8.5% compared to last year.
Verint Open CCaaS, on the other hand, focuses on Workforce Engagement Management, holds 10.2% mindshare, up 9.8% since last year.
CRM
Workforce Engagement Management
 

Featured Reviews

Richard Mottershead - PeerSpot reviewer
Apr 24, 2024
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
Use Verint Open CCaaS?
Share your opinion

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"There is a license required to use this solution and the price is expensive. It could be reduced."
"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."
"Salesforce Sales Cloud is an expensive solution."
"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."
"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
"The price of the product is very high. I rate the product price a ten on a scale of one to ten, where one means low price, and ten means expensive."
"Price-wise, the product does not fall under the category of cheaply priced products."
Information not available
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
75%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
Financial Services Firm
26%
Healthcare Company
17%
Computer Software Company
12%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
Ask a question
Earn 20 points
 

Also Known As

Sales Cloud, SFDC, Salesforce
KANA Enterprise, Verint Workforce Engagement Cloud
 

Learn More

Video not available
 

Overview

 

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: October 2024.
814,649 professionals have used our research since 2012.