SAP Commerce Cloud vs Sana Commerce comparison

Sana Commerce and SAP are both solutions in the eCommerce Platforms category. Sana Commerce is ranked #14, while SAP is ranked #2 with an average rating of 7.8. Sana Commerce holds a 1.2% mindshare in P, compared to SAP’s 15.1% mindshare. Additionally, 80% of Sana Commerce users are willing to recommend the solution, compared to 77% of SAP users who would recommend it.

Sana Commerce

Read 5 Sana Commerce reviews

538 Views
197 Comparison Views

80% willing to recommend

SAP Commerce Cloud

Read 18 SAP Commerce Cloud reviews

4,759 Views
2,608 Comparison Views

77% willing to recommend

Sana Commerce

SAP Commerce Cloud

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Executive SummaryUpdated on Feb 2, 2025

SAP Commerce Cloud and Sana Commerce are leading digital commerce platforms competing in the eCommerce solution sector. SAP Commerce Cloud appears to have an advantage due to its extensive integration capabilities, while Sana Commerce is notable for seamless ERP integration and simplicity.

Features:SAP Commerce Cloud offers comprehensive order management, advanced personalization, and seamless third-party integrations alongside powerful analytics tools. Sana Commerce provides direct ERP integration, simplified user access for B2B companies, and efficient catalog management, focusing on ERP integration.

Room for Improvement:SAP Commerce Cloud could improve in reducing deployment complexity for smaller businesses, enhancing support for non-ERP based businesses, and minimizing initial setup costs. Sana Commerce could expand its ecosystem for broader third-party integrations, strengthen customizability beyond the ERP systems, and enhance scalability for larger enterprises.

Ease of Deployment and Customer Service:SAP Commerce Cloud provides flexible deployment options with capabilities for customization, ideal for large enterprises, and robust customer service with dedicated support teams. Sana Commerce is characterized by rapid deployment due to native ERP integration and provides tailored customer service, although with a narrower service scope compared to SAP.

Pricing and ROI:SAP Commerce Cloud generally involves higher setup costs but offers a strong ROI through scalability and a comprehensive feature set, appealing mainly to large enterprises. Sana Commerce has a lower initial setup cost and delivers substantial ROI by enhancing operational efficiency through ERP integration, making it attractive for mid-sized businesses.

To learn more, read our detailed SAP Commerce Cloud vs. Sana Commerce Report (Updated: January 2025).

Buyer's Guide

SAP Commerce Cloud vs. Sana Commerce

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sana Commerce

Ranking in eCommerce Platforms

14th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the eCommerce Platforms category, the mindshare of Sana Commerce is 1.2%, down from 1.6% compared to the previous year. The mindshare of SAP Commerce Cloud is 15.1%, down from 20.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Reviewer245674

ERP Enterprise Architect at a pharma/biotech company with 201-500 employees

Reduced the customer care team's time, got us new customers, and required no third-party integrations

Their support should have more in-depth knowledge about different ERP solutions that they connect to. There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area. There could also be more features coming out on the platform, but I know they are already working on that. I know they're changing the way they manage that.

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Ankit Bhagat

Management Consultant at PwC

A scalable tool that can be integrated with any platform

The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."

"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."

"The big benefit with Sana is our ability to interface with Microsoft Dynamics."

"This product is highly customizable. We use the standard system but we have extended it quite a bit."

"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

"We have found the B2B, B2C and D2C very valuable."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

More SAP Commerce Cloud pros

Cons

"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."

"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."

"The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."

"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."

"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."

"A public cloud solution of this software would open great possibilities."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"The stack needs to be improved; they need to start using more new technologies."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"The support team should improve the response time."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."

"When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."

"Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."

"They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."

"The solution is expensive."

"This is an expensive solution."

"The price is too high."

"I don't know the cost, but it can be expensive."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The solution is very expensive in Turkey."

"The price is quite high."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Manufacturing Company

13%

Educational Organization

Wholesaler/Distributor

Educational Organization

56%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about SAP Hybris Commerce?

The user interface can be customized.

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What needs improvement with SAP Hybris Commerce?

The learning curve is high.

See all answers

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

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Comparisons

Adobe Commerce vs Sana Commerce

Compared 50% of the time

Shopify vs Sana Commerce

Compared 50% of the time

More Sana Commerce Competitors

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 26% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 23% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 14% of the time

Shopify vs SAP Commerce Cloud

Compared 13% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 11% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Sana Commerce

January 2025

Download Sana Commerce product report

Buyer's Guide

SAP Commerce Cloud

January 2025

Download SAP Commerce Cloud product report

Also Known As

No data available

SAP Hybris Commerce, Hybris

Overview

Sana Commerce is a SaaS-based B2B e-commerce solution that integrates seamlessly into your tech stack using agile cloud software to enable a stellar e-commerce web store with guaranteed uptime and minimal maintenance.

How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. SCC harnesses the power of your ERP to create an e-commerce platform that automates tedious business processes and delights consumers with easy-to-use functionality. It eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. SCC drives growth and future proofs your business model by facilitating a smooth omnichannel order process without hurdles.

Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

Want to know if we can meet your B2B needs? Contact us for a personalized demo.

Sana Commerce

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Sample Customers

Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.

NHS 24

Buyer's Guide

SAP Commerce Cloud vs. Sana Commerce

January 2025

Free Report: SAP Commerce Cloud vs. Sana Commerce

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