We performed a comparison between ScienceLogic and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The solution provides good infra-monitoring features."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"Power packs."
"One of the valuable features is rapid dashboards."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"It is simple."
"When it comes to features, the power pack is the most valuable."
"The power flow is great."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"It was challenging onboarding users."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"ScienceLogic could improve the implementation, it could be made easier."
"From a performance perspective, it needs to improve a lot."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
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ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. ScienceLogic is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, IBM SmartCloud Control Desk and Microsoft Configuration Manager.
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