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SentinelOne Singularity Complete vs Trend Micro Smart Protection comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.3
SentinelOne Singularity Complete's support is generally efficient and knowledgeable, but some users note variable response times and transparency issues.
Sentiment score
5.5
Trend Micro Smart Protection support is responsive and effective, though complex issues and standard support may have longer wait times.
They do a great job of figuring out the problem and pointing you to generic documentation or working with you to fine-tune a solution.
 

Room For Improvement

Sentiment score
4.5
SentinelOne Singularity Complete needs interface and automation improvements, better integration, deployment efficiency, and enhanced support for diverse environments.
Sentiment score
5.4
Trend Micro Smart Protection requires improvements in management tools, pricing, integration, deployment, analytics, compatibility, documentation, resource usage, and technical support.
It's challenging to prevent a user from manipulating their privileges or someone else's of others, and it's difficult to control what users can access at the organizational level.
 

Scalability Issues

Sentiment score
8.1
SentinelOne Singularity Complete excels in scalability, effortlessly supporting thousands of devices and integrating smoothly across diverse platforms.
Sentiment score
7.9
Trend Micro Smart Protection is praised for its high scalability, suiting small to large enterprises with stable performance.
The tool's built-in automation for deploying the agents works well for large infrastructures like mine.
 

Setup Cost

Sentiment score
6.2
SentinelOne Singularity Complete offers transparency and value with flexible pricing, justified by its advanced features, despite varying cost opinions.
No sentiment score available
They counted many of the instances and licenses as duplicates despite them only being alive once, which was frustrating.
 

Stability Issues

Sentiment score
8.0
SentinelOne Singularity Complete is stable and reliable, with occasional issues like manual updates and isolated resource usage reports.
Sentiment score
8.5
Trend Micro Smart Protection is considered reliable with good performance, though compatibility with major vendors like Microsoft needs improvement.
It has caused problems with interoperability between third-party tools, which could lead to entire servers crashing or specific tools failing.
 

Valuable Features

Sentiment score
8.3
SentinelOne Singularity Complete excels in AI-driven threat detection, autonomous remediation, integration, and comprehensive endpoint protection with minimal resource impact.
Sentiment score
8.1
Trend Micro Smart Protection offers comprehensive security and easy integration, featuring strong endpoint protection, AI capabilities, and ransomware defenses.
Their support team walked us through configuring the agent to handle other third-party tools properly.
 

Categories and Ranking

SentinelOne Singularity Com...
Ranking in Endpoint Protection Platform (EPP)
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
191
Ranking in other categories
Anti-Malware Tools (2nd), Endpoint Detection and Response (EDR) (3rd), Extended Detection and Response (XDR) (2nd)
Trend Micro Smart Protection
Ranking in Endpoint Protection Platform (EPP)
31st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
42
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Endpoint Protection Platform (EPP) category, the mindshare of SentinelOne Singularity Complete is 4.4%, down from 7.0% compared to the previous year. The mindshare of Trend Micro Smart Protection is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Prince Joseph - PeerSpot reviewer
Reduces organizational risk, low on machine load, and helps prevent ransomware
The most important aspect of the solution is that the load on the machine is not very high. It doesn't take up battery resources. The solution prevents ransomware and other threats. So far, it is working brilliantly. The dashboards and UI are user friendly, as is the ability to configure as needed. It seems to have a lot more capabilities. The XDR capabilities, in particular, look very strong. We're currently looking into that. If we want to do integrations with third parties, we don't have very many challenges around that. The ability to ingest and correlate across our security solutions is very useful. It's impressive. The AI engine it has is excellent. It helps us consolidate our security solutions. While it does not allow us to reduce alerts per se, it does a good job of correlating. The way it's integrated into the SIM, it's working to the expectations we have. The solution helps free up people so that they can work on other tasks. We don't have to grow our team too much now. My security team is actually quite small - about five people. We all get more time to handle other tasks. We've noted that it does help reduce mean time to respond. We can identify events easier and those that are most critical are brought to the forefront. Previously, we were in the dark. Now we have so much more visibility. It's been a huge improvement. It's effectively helped to reduce organizational risk.
ManelAlvarez - PeerSpot reviewer
Offers strong, all-around cybersecurity but is expensive
Installing Trend Micro Smart Protection is typically easy, but it can be tricky if you have another antivirus that must be removed first. A cloud solution is a better option as it simplifies the process by only requiring an endpoint connection to the console, ensuring safety and ease of deployment. Deploying Trend Micro Smart Protection usually takes just a few minutes. It involves preparing an SQL table, checking the environment for optimal performance, and ensuring no conflicting antivirus solutions exist. Once that is done, deploying it is as simple as running a script. We have a team of eight engineers who maintain the solution.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
7%
Financial Services Firm
6%
Government
6%
Computer Software Company
16%
Manufacturing Company
11%
Government
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. The ability to reverse damage caused by ransomware with minimal interruptions to...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What do you like most about SentinelOne?
The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform.
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
The product pricing for PCs is reasonable, but server security can be expensive.
What needs improvement with Trend Micro Smart Protection?
Smart Protection works well within our network, but we face limitations when PCs operate outside our network. Enhanced capability to detect and protect against various malicious programs would be b...
 

Also Known As

Sentinel Labs, SentinelOne Singularity
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about SentinelOne Singularity Complete vs. Trend Micro Smart Protection and other solutions. Updated: December 2024.
823,875 professionals have used our research since 2012.