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Sentry vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
3.5
Many users find Sentry's documentation sufficient, but some rate technical support 3.5/5 and use third-party resources for help.
No sentiment score available
 

Room For Improvement

Sentiment score
5.9
Sentry needs better automation, user metrics, customizable views, simpler integration, improved alerting, debugging, tracing, and enhanced admin features.
No sentiment score available
 

Scalability Issues

Sentiment score
7.8
Sentry scales efficiently for teams of varying sizes, handling millions of users and metrics without resource complaints or performance issues.
No sentiment score available
 

Setup Cost

Sentiment score
7.4
Sentry provides cost-effective pricing options, including a free plan, flexible paid plans, and a self-hosted open-source version.
No sentiment score available
 

Stability Issues

Sentiment score
8.0
Users generally rate Sentry positively for stability and reliability, appreciating its good uptime and open-source nature.
No sentiment score available
 

Valuable Features

Sentiment score
8.5
Sentry offers integration, error tracking, performance monitoring, security, and ease of use, making it superior to New Relic and Azure Monitor.
No sentiment score available
 

Categories and Ranking

Sentry
Ranking in Application Performance Monitoring (APM) and Observability
7th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
11
Ranking in other categories
Debugging (1st)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
46th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Sentry is 6.4%, up from 4.7% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Abdullah Baig - PeerSpot reviewer
An easy-to-use solution that has a good dashboard, performs well, and provides flexible pricing
Sentry was easy to learn compared to New Relic and Azure Monitor. I saw some valuable input. It took us the least amount of time to see how Sentry is valuable. It took just a few minutes. Session Replay provides a replay of the recorded errors. It is a good feature. Azure Monitor does not have this feature. The error reporting is straightforward. We can see everything that we need to see. The dashboard seems pretty fine. The product performs well. We can see the user's IP addresses.
Prashant-Sharma - PeerSpot reviewer
Provides effective observability and offers robust alerting and monitoring capabilities
We use some SDK to integrate like tips in our code, in our Java code or whatever code, rightly, Skylight or whatever. So, the SDK that we use is not very easy to get a hold of. So, a person who is more experienced is able to write proper code so that an operation can have an operation name to set. So, SDK would be improved for developers so that the integration and code will get easier. The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement. Currently, what happens is, suppose in a stream, we have lots of spans. So if there is something I can filter, for example, in a single trace, there are ten calls with it. And if I have to filter, I have to go inside the individual trace to get the call. In future releases, I want to see if it is possible to filter them at a very high stream level. So, for example, I want to filter the calls only from service A, ten calls, and I want to filter only two calls out of ten. So, instead of doing that filter at the trace level, can I do it at a stream level.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
10%
Comms Service Provider
8%
Manufacturing Company
6%
Computer Software Company
16%
Financial Services Firm
16%
Manufacturing Company
13%
Retailer
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Sentry?
The product costs $26 a month if we choose a yearly subscription. Code coverage can be added for an additional $29 per month. The Team plan is the cheapest package available. We can make our own bu...
What needs improvement with Sentry?
It would be nice if the product provided a map showing the users’ geographic location.
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

No data available
LightStep
 

Learn More

Video not available
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Overview

 

Sample Customers

Dropbox, Airbnb, Stripe, Uber
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Sentry vs. ServiceNow Cloud Observability and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.