ServiceNow Cloud Observability vs Splunk AppDynamics comparison

ServiceNow and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #42 with an average rating of 7.5, while Splunk is ranked #3 with an average rating of 8.5. ServiceNow holds a 0.4% mindshare in APM, compared to Splunk’s 5.0% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 91% of Splunk users who would recommend it.

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

798 Views
645 Comparison Views

100% willing to recommend

Splunk AppDynamics

Read 244 Splunk AppDynamics reviews

14,857 Views
9,438 Comparison Views

91% willing to recommend

ServiceNow Cloud Observability

Splunk AppDynamics

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 6, 2025

Splunk AppDynamics and ServiceNow Cloud Observability are direct competitors in cloud monitoring and observability. ServiceNow Cloud Observability is considered to have the upper hand due to its comprehensive feature set and long-term value.

Features: Splunk AppDynamics provides application performance monitoring, diverse integration capabilities, and real-time analytics. ServiceNow Cloud Observability offers workflow automation, data centralization, and proactive incident management.

Room for Improvement: Splunk AppDynamics could improve its capabilities for monitoring emerging technologies, enhance its scalability features, and offer more robust security protocols. ServiceNow Cloud Observability could work on improving its user interface for less complex operations, increase integration capabilities with third-party applications, and reduce the initial setup complexity.

Ease of Deployment and Customer Service: Splunk AppDynamics features a streamlined deployment process and responsive technical support. ServiceNow Cloud Observability is known for its robust integration with existing ServiceNow products and thorough onboarding processes, emphasizing continued customer engagement through its established platform.

Pricing and ROI: Splunk AppDynamics offers a lower upfront cost with substantial ROI from its optimized performance solutions. ServiceNow Cloud Observability, while higher in initial expense, provides compelling ROI through efficient incident management and enhanced operational transparency.

To learn more, read our detailed ServiceNow Cloud Observability vs. Splunk AppDynamics Report (Updated: January 2025).

Buyer's Guide

ServiceNow Cloud Observability vs. Splunk AppDynamics

January 2025

Download the complete report

Helped 832,565 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk AppDynamics

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

244

Ranking in other categories

IT Infrastructure Monitoring (4th), IT Operations Analytics (2nd), Mobile APM (2nd), Container Monitoring (3rd)

Mindshare comparison

As of February 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. The mindshare of Splunk AppDynamics is 5.0%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Muhammad Zeeshan Siddiqui

Head of Technology and Services at arwentech

Dynamic mapping enhances workflows that are user-friendly

One aspect that requires improvement is the agent. Without an agent, gathering sufficient information on applications is challenging. Additionally, the agent sometimes creates performance issues in production environments. If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems. Moving to an agentless solution, like what some competitors are doing, would be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"Provides monitoring more around business processes versus just servers, applications, etc. E.g., with complex systems, where a business process passes across multiple applications, the business needs us to monitor the heath of the process, not just a segment of the application."

"AppDynamics provides us with detailed information about the performance of the underlying infrastructure, including servers, databases, and external services."

"The transaction snapshots let you find out where the application broke; it pinpoints where in the call stack, and then how long it took to resolve."

"We can view the server activities, including issues in the process, with a single click."

"It has improved my organization because we are able to proactively and reactively look at performance issues."

"The best feature of AppDynamics Browser Real-User Monitoring is that it lets you find errors in synthetic jobs ahead of the users. The solution shows you all front-end metrics. You can also see JavaScript errors and jQuery errors through AppDynamics Browser Real-User Monitoring. You can also do a correlation between the front end and the backend, or from the user to the navigator, to the backend through the solution."

"The most valuable feature of the solution is its GUI."

"Provides good overall application performance and transaction errors."

More Splunk AppDynamics pros

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The dashboard and graphics must be improved."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The user access management could be a bit better."

"The solution could be more mobile friendly."

"The tool is expensive."

"The overall performance of this solution could be improved. The hot-hot infrastructure features could also be improved."

"It is stable, but the only downside is the licensing part."

"This is an expensive solution."

"This feature needs to be properly described to a client, and then the client needs to have a use case. There are some clients which do not need it and some clients who do. It is not for everyone and is dependant on their use case."

"The product lost its place as an industry leader."

More Splunk AppDynamics cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"AppDynamics offers a yearly basis license."

"I believe there was probably an extra charge whenever I wanted to contact the support team."

"The product is a bit expensive compared to other tools."

"The product’s licencing policy is competitive. However, properly identify and size your needs to get the best rate."

"I would like more flexible pricing: A pay-per-use model, rather than just a fixed-price model."

"It is not a cheap tool, but you also save in manpower to setup because it is easy and fast. At the end of the day, I think the revenue is much better. BUT, they have an awful co-term mode of licensing."

"AppDynamics is one of the most expensive solutions on the market."

"My understanding is that the price of this solution is quite high, compared to other products."

More Splunk AppDynamics pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

832,565 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

16%

Manufacturing Company

13%

Retailer

10%

Educational Organization

48%

Financial Services Firm

16%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit

Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...

See all answers

What do you like most about AppDynamics?

The solution saves time and cost.

See all answers

Comparisons

Grafana vs ServiceNow Cloud Observability

Compared 31% of the time

New Relic vs ServiceNow Cloud Observability

Compared 21% of the time

Helios vs ServiceNow Cloud Observability

Compared 19% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 16% of the time

Datadog vs ServiceNow Cloud Observability

Compared 13% of the time

More ServiceNow Cloud Observability Competitors

Dynatrace vs Splunk AppDynamics

Compared 16% of the time

Datadog vs Splunk AppDynamics

Compared 9% of the time

Splunk Enterprise Security vs Splunk AppDynamics

Compared 8% of the time

New Relic vs Splunk AppDynamics

Compared 7% of the time

Elastic Observability vs Splunk AppDynamics

Compared 6% of the time

More Splunk AppDynamics Competitors

Product Reports

Buyer's Guide

ServiceNow Cloud Observability

January 2025

Download ServiceNow Cloud Observability product report

Buyer's Guide

Splunk AppDynamics

February 2025

Download Splunk AppDynamics product report

Also Known As

LightStep

No data available

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Splunk AppDynamics enhances application performance monitoring with advanced diagnostics and real-time insights, offering seamless end-to-end transaction tracking and infrastructure visibility.

AppDynamics provides critical tools for businesses to analyze application behavior and performance. Through innovative features like transaction snapshot analysis and adaptable dashboards, users can quickly identify and address issues, ensuring high levels of system uptime and efficiency. It is designed to support complex environments including Kubernetes and AWS, enhancing user experience by detecting performance issues early. Despite needing improvements in network monitoring and integration, it remains a robust option for tracking application health.

What are the key features of AppDynamics?

Real-time Performance Monitoring: Offers immediate insights into application behavior.
Business Transaction Tracking: Tracks transactions from start to finish for bottleneck identification.
JVM Memory Monitoring: Provides detailed JVM metrics and memory use information.
Deep-dive Diagnostics: Enables in-depth analysis of code and stack traces.
Adaptable Dashboards: Customizable views for better data interpretation.

How does AppDynamics benefit users?

Improved Incident Resolution: Faster problem detection and solution implementation.
Enhanced Application Performance: Real-time monitoring optimizes system operations.
Comprehensive Visibility: Provides a full view of application infrastructure.
Informed Decision Making: Detailed analytics guide performance improvements.
Customer Satisfaction: Enhances user experience through faster issue resolutions.

In industries like financial services and e-commerce, AppDynamics facilitates performance tracking across distributed systems, optimizing infrastructure to meet consumer demands. It excels in environments needing precise transaction monitoring and is pivotal in delivering high value and satisfaction.

Splunk

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Buyer's Guide

ServiceNow Cloud Observability vs. Splunk AppDynamics

January 2025

Free Report: ServiceNow Cloud Observability vs. Splunk AppDynamics

Find out what your peers are saying about ServiceNow Cloud Observability vs. Splunk AppDynamics and other solutions. Updated: January 2025.

DOWNLOAD NOW

832,565 professionals have used our research since 2012.

See our ServiceNow Cloud Observability vs. Splunk AppDynamics report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.