ServiceNow Cloud Observability vs Splunk Synthetic Monitoring comparison

Application Performance Monitoring (APM) and Observability

Download the complete report

Helped 849,210 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Synthetic Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

36th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Network Monitoring Software (47th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. The mindshare of Splunk Synthetic Monitoring is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Sathis-Kumar

Senior Manager at Bank of America

Customized dashboards streamline log monitoring needs

Splunk is primarily used for log monitoring, where I collect all my security logs, system logs, and application logs into a centralized place. This helps me customize my monitoring models Splunk has provided me with a centralized platform to manage multiple features. Instead of using various…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The most valuable feature is the ability to customize dashboards based on my queries or any other customization I may need."

"Overall, I would recommend Splunk to anyone seeking a monitoring solution, thanks to its extensive capabilities and features."

Cons

"The dashboard and graphics must be improved."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"Technical support is good but could be improved, particularly concerning the time taken for ticket resolution."

"In future updates, I would like to see more predefined monitoring query solutions, which could be more effective."

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

849,210 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

14%

Manufacturing Company

12%

Retailer

11%

Financial Services Firm

16%

Government

13%

Insurance Company

12%

Computer Software Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

What is your experience regarding pricing and costs for Splunk Synthetic Monitoring?

Splunk is a bit expensive since it charges based on the indexing rate of data. However, considering the features it provides, the pricing is quite affordable compared to other monitoring solutions.

What needs improvement with Splunk Synthetic Monitoring?

I'm still experiencing some features of the product. However, in future updates, I would like to see more predefined monitoring query solutions, which could be more effective.

What is your primary use case for Splunk Synthetic Monitoring?

Splunk is primarily used for log monitoring, where I collect all my security logs, system logs, and application logs into a centralized place. This helps me customize my monitoring models.

Grafana vs ServiceNow Cloud Observability

Comparisons

Compared 33% of the time

Helios vs ServiceNow Cloud Observability

Compared 20% of the time

Datadog vs ServiceNow Cloud Observability

Compared 19% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 18% of the time

New Relic vs ServiceNow Cloud Observability

Compared 10% of the time

More ServiceNow Cloud Observability Competitors

Cribl vs Splunk Synthetic Monitoring

Compared 34% of the time

ThousandEyes vs Splunk Synthetic Monitoring

Compared 21% of the time

SCOM vs Splunk Synthetic Monitoring

Compared 17% of the time

SigNoz vs Splunk Synthetic Monitoring

Compared 16% of the time

New Relic vs Splunk Synthetic Monitoring

Compared 12% of the time

More Splunk Synthetic Monitoring Competitors

Product Reports

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Application Performance Monitoring (APM) and Observability

Download Splunk Synthetic Monitoring product report

Also Known As

LightStep

No data available

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Customers use Splunk Synthetic Monitoring to proactively monitor application performance, simulate user interactions, and identify potential issues before impacting end-users. They appreciate its ability to provide detailed insights into application behavior and detect downtime early.

Splunk Synthetic Monitoring is highly valued for real-time alerts and comprehensive data analysis, helping businesses ensure optimal functionality and user experience. It offers precise error tracking, insightful analytics, and robust network monitoring capabilities. Users benefit from simulating user interactions, which enhance performance assessment and issue resolution. The customizable alert system and in-depth reporting contribute to improved operational efficiency. Automated test execution and scheduling provide seamless continuity for processes, while its comprehensive dashboards facilitate real-time data visualization and troubleshooting.

What are the key features?

Precise Error Tracking: Helps in identifying and rectifying specific issues efficiently.
Insightful Analytics: Provides actionable insights through in-depth data analysis.
Robust Network Monitoring: Ensures optimal network performance by identifying bottlenecks.
User Interaction Simulation: Enhances performance assessment by mimicking real user behavior.
Customizable Alert System: Allows tailored notifications for varying needs and priorities.
In-depth Reporting: Facilitates thorough operational reviews and decision-making.
Automated Test Execution and Scheduling: Ensures processes continue uninterrupted.
Comprehensive Dashboards: Supports real-time data visualization and troubleshooting.

What are the benefits and ROI?

Improved Operational Efficiency: Streamlines processes and reduces downtime.
Better Issue Resolution: Quickly identifies and resolves problems.
Enhanced Performance Assessment: Provides a detailed understanding of application behavior.
Proactive Monitoring: Detects issues before they impact end-users.
Real-time Alerts: Keeps teams informed and responsive to changes.
Accurate Data Analysis: Offers reliable insights for better decision-making.

Splunk Synthetic Monitoring finds implementation across diverse industries, offering tailored solutions to unique requirements. In finance, it helps ensure the reliability of trading platforms, while in healthcare, it aids in maintaining the uptime of critical health applications. E-commerce businesses use it to simulate user interactions, ensuring seamless shopping experiences.

Splunk

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Information Not Available

Application Performance Monitoring (APM) and Observability