New Relic vs Splunk Observability Cloud comparison

New Relic and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.0, while Splunk is ranked #8 with an average rating of 8.4. New Relic holds a 4.1% mindshare in APM, compared to Splunk’s 2.2% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 95% of Splunk users who would recommend it.

New Relic

Read 164 New Relic reviews

12,960 Views
9,850 Comparison Views

94% willing to recommend

Splunk Observability Cloud

Read 73 Splunk Observability Cloud reviews

7,605 Views
4,183 Comparison Views

95% willing to recommend

New Relic

Splunk Observability Cloud

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Executive SummaryUpdated on Dec 28, 2025

Splunk Observability Cloud and New Relic compete in the application performance monitoring and infrastructure monitoring category. Splunk appears to have an edge in data analytics and visualization, while New Relic excels in detailed application insights and third-party integration.

Features: Splunk Observability Cloud offers log searching, dashboard customization, and robust alerting and integration options, which are ideal for cloud environment monitoring. It also has comprehensive data analytics and visualization capabilities. New Relic provides strong application performance monitoring, transaction tracing, and real-time error detection, making it versatile for diverse monitoring use cases. It is also noted for its ease of integration and detailed application insights.

Room for Improvement: Splunk users seek better pricing models, enhanced log analysis, easier tool integration, and refined user interface navigation. New Relic users desire improved cost efficiency, deeper tool integration, and more configurable alerts, along with more intuitive interfaces and user management features.

Ease of Deployment and Customer Service: Splunk Observability Cloud is known for its flexible deployments across environments, with customer service praised for its responsiveness. It is suitable for complex environments. New Relic offers straightforward cloud deployments and generally consistent support, though some service level inconsistencies exist.

Pricing and ROI: Splunk Observability Cloud's pricing is seen as expensive due to data indexing costs, yet users report significant ROI through improved visibility and efficiency. New Relic is also considered costly, but its competitive pricing and flexible licensing have made it attractive, with users citing ROI from streamlined operations and performance management.

To learn more, read our detailed New Relic vs. Splunk Observability Cloud Report (Updated: December 2025).

Buyer's Guide

New Relic vs. Splunk Observability Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

New Relic enhances performance and quality by speeding issue resolution, reducing downtime, and improving service and operational efficiency.

Sentiment score

6.8

Splunk Observability Cloud enhances ROI by boosting visibility, productivity, efficiency, and security, while reducing downtime and costs.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.

reviewer1469784

Senior Manager at a financial services firm with 10,001+ employees

Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.

EdwardShim

General Manager at MOCOMSYS

I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

For more quotes and insights, download the Splunk Observability Cloud report

Customer Service

Sentiment score

7.5

New Relic's support is praised for responsiveness and effectiveness, despite occasional delays, with commendable documentation and product reliability.

Sentiment score

7.1

Splunk Observability Cloud's customer support is generally responsive, with mixed reviews on efficiency and availability for complex issues.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

Issues that could be solved quickly sometimes take longer because they go around in circles.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

For more quotes and insights, download the New Relic report

On a scale of 1 to 10, the customer service and technical support deserve a 10.

reviewer2755917

Systems Administrator at a insurance company with 1,001-5,000 employees

They have consistently helped us resolve any issues we've encountered.

Juan Baez

Software Engineer at UKG

They often require multiple questions, with five or six emails to get a response.

Abdelmonam LABBOUZ

Splunk Observability Expert

For more quotes and insights, download the Splunk Observability Cloud report

Scalability Issues

Sentiment score

7.7

New Relic is praised for its scalability, integration, and ease of use, despite licensing cost considerations.

Sentiment score

7.3

Splunk Observability Cloud offers smooth scalability and flexibility for diverse needs but may face cost and metric limit challenges.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

We've used the solution across more than 250 people, including engineers.

Abdelmonam LABBOUZ

Splunk Observability Expert

As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.

Lalatendu Swain

Application Developer at UMB Financial

I would rate its scalability a nine out of ten.

reviewer1469784

Senior Manager at a financial services firm with 10,001+ employees

For more quotes and insights, download the Splunk Observability Cloud report

Stability Issues

Sentiment score

7.9

New Relic is highly stable with minor, swiftly resolved glitches, consistently praised for reliability and mature performance during high traffic.

Sentiment score

7.7

Splunk Observability Cloud is stable and reliable with infrequent issues, resolved efficiently, praised for performance and support.

No quotes available

For more quotes and insights, download the New Relic report

I would rate its stability a nine out of ten.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

We rarely have problems accessing the dashboard or the page.

Abdelmonam LABBOUZ

Splunk Observability Expert

Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the Splunk Observability Cloud report

Room For Improvement

New Relic requires improvements in data privacy, integration, user interface, and advanced analytics for better user experience and functionality.

Splunk Observability Cloud needs enhanced integration, scalability, cost-efficiency, UI, third-party support, and better documentation and customer support.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.

Sarah Van Zee

Systems Monitoring Engineer II at a government with 10,001+ employees

There is room for improvement in the alerting system, which is complicated and has less documentation available.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

For more quotes and insights, download the Splunk Observability Cloud report

Setup Cost

New Relic offers flexible but costly pricing; discounts and AWS Marketplace purchasing ease acquisition, with volume-based pricing considerations.

Splunk Observability Cloud is seen as expensive but offers flexible, transparent pricing with potential negotiation for cost-efficiency.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

Splunk is a bit expensive since it charges based on the indexing rate of data.

reviewer1469784

Senior Manager at a financial services firm with 10,001+ employees

It is expensive, especially when there are other vendors that offer something similar for much cheaper.

Ernesto Gutierrez

Solutions Architect at Ikusi

It appears to be expensive compared to competitors.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

For more quotes and insights, download the Splunk Observability Cloud report

Valuable Features

New Relic provides real-time monitoring, customizable dashboards, and integration capabilities, enhancing usability and efficiency in performance analysis.

Splunk Observability Cloud offers seamless integration, real-time monitoring, and customization for enhanced visibility, threat detection, and performance optimization.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.

reviewer1469784

Senior Manager at a financial services firm with 10,001+ employees

For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.

Abdelmonam LABBOUZ

Splunk Observability Expert

It offers unified visibility for logs, metrics, and traces.

Mary Vasantha Golleru

Administrator at a tech vendor with 10,001+ employees

For more quotes and insights, download the Splunk Observability Cloud report

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

8th

Ranking in IT Infrastructure Monitoring

8th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

164

Ranking in other categories

IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

8th

Ranking in Network Monitoring Software

6th

Ranking in IT Infrastructure Monitoring

7th

Ranking in Cloud Monitoring Software

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Container Management (6th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.1%, down from 7.9% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.2%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
New Relic	4.1%
Splunk Observability Cloud	2.2%
Other	93.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Alerting improves incident response across teams and enables faster awareness before customer impact

Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Retailer

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	65

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	46

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

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Compared 4% of the time

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Cribl vs Splunk Observability Cloud

Compared 2% of the time

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Product Reports

Buyer's Guide

New Relic

December 2025

Download New Relic product report

Buyer's Guide

Splunk Observability Cloud

December 2025

Download Splunk Observability Cloud product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

New Relic vs. Splunk Observability Cloud

December 2025

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