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ServiceNow vs Zoho Creator comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.5
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
No sentiment score available
Zoho Creator's support is knowledgeable and well-rated but sometimes slow for complex issues and occasionally hard to contact.
 

Room For Improvement

Sentiment score
4.5
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
No sentiment score available
Users seek simplified licensing, improved UI customization, better interactivity, enhanced stability, and more integrations and technical support.
 

Scalability Issues

Sentiment score
7.9
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
No sentiment score available
Zoho Creator is scalable, handling increased users and data effectively, though some note issues with heavy traffic or high data volumes.
 

Setup Cost

No sentiment score available
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
No sentiment score available
Zoho Creator offers competitive, flexible pricing with plans ranging from $10 to $35 per user monthly, billed annually.
 

Stability Issues

Sentiment score
8.0
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
Sentiment score
7.8
Zoho Creator is stable and reliable, with minor issues, praised for automation, data security, and handling complex applications.
 

Valuable Features

Sentiment score
8.4
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
No sentiment score available
Zoho Creator enables quick, low-code development, customization, third-party integration, and simple, secure deployment for business applications and ERP enhancements.
 

Categories and Ranking

ServiceNow
Ranking in Rapid Application Development Software
4th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
Zoho Creator
Ranking in Rapid Application Development Software
13th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
20
Ranking in other categories
Low-Code Development Platforms (9th)
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of ServiceNow is 11.4%, up from 9.0% compared to the previous year. The mindshare of Zoho Creator is 1.0%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
Sagar Gaikwad - PeerSpot reviewer
The solution provides accessible and high functionality at a competitive price point
When working on an application or solution, the main part is the functionality instead of the look and feel. You could customize the look and feel, but the normal public uses a higher user interface, a rich extra interface. Zoho Creator does not support that because the solution is used for its functionality based on your core businesses and core values, but they will launch that, and it is already available in CRM. Today, they are extending their feature set. Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements. It is cheap, about $1.1, but it would be better to lower the number for those who just maintain the data instead of using Excel sheets because that will be much easier. Some don't have the budget for features like that cloud. This is a feature they have already provided free of cost for one user, but if someone wants ten or five users, a lower price would be better.
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
Educational Organization
72%
Computer Software Company
5%
Financial Services Firm
4%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
What do you like most about Zoho Creator?
The deployment process is quite straightforward.
What is your experience regarding pricing and costs for Zoho Creator?
Zoho Creator's pricing is fine. It's subscription-based.
What needs improvement with Zoho Creator?
The solution has limitations on development. It will not be suitable if you have 4000-5000 users.
 

Comparisons

 

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Overview

 

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about ServiceNow vs. Zoho Creator and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.