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Siebel CRM vs Vlocity comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Siebel CRM
Average Rating
7.8
Number of Reviews
18
Ranking in other categories
CRM (6th), Local Government CRM (3rd)
Vlocity
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Product Configuration and Quoting (2nd)
 

Mindshare comparison

Siebel CRM and Vlocity aren’t in the same category and serve different purposes. Siebel CRM is designed for CRM and holds a mindshare of 7.1%, down 8.8% compared to last year.
Vlocity, on the other hand, focuses on Product Configuration and Quoting, holds 18.9% mindshare, down 25.7% since last year.
CRM
Product Configuration and Quoting
 

Featured Reviews

Shiraz Shah - PeerSpot reviewer
Comes with complaint management feature but improvement is needed in UI
The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
13%
Government
13%
Manufacturing Company
9%
Computer Software Company
22%
Manufacturing Company
11%
Financial Services Firm
8%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Siebel Sales?
Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...
What is your experience regarding pricing and costs for Siebel Sales?
I do not have any information on pricing, setup cost, or licensing.
What needs improvement with Siebel Sales?
Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...
Which would you choose - Vlocity or Salesforce CPQ?
What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve ...
 

Comparisons

 

Also Known As

Siebel Sales
No data available
 

Learn More

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Overview

 

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: October 2024.
816,406 professionals have used our research since 2012.