Spiceworks vs Zoho Desk comparison

Spiceworks and Zoho are both solutions in the Help Desk Software category. Spiceworks is ranked #17 with an average rating of 8.5, while Zoho is ranked #7 with an average rating of 8.3. Spiceworks holds a 1.9% mindshare in HDS, compared to Zoho’s 2.7% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

Spiceworks

Read 47 Spiceworks reviews

952 Views
491 Comparison Views

86% willing to recommend

Zoho Desk

Read 21 Zoho Desk reviews

1,365 Views
775 Comparison Views

90% willing to recommend

Spiceworks

Zoho Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and Zoho Desk are competing in the IT management and customer service software category. Zoho Desk appears to have the upper hand due to its advanced features and adaptability for diverse organizational needs, while Spiceworks benefits small to medium-sized businesses with its free offerings.

Features: Spiceworks offers helpdesk ticketing, inventory management, and network monitoring for free, alongside a supportive community. Zoho Desk provides advanced social media ticketing, extensive integrations, and customizable workflows, enhancing its adaptability for diverse needs.

Room for Improvement: Spiceworks needs better performance and scalability for larger enterprises, including improved reporting capabilities and network mapping. Zoho Desk could enhance its IT service management features and module integration, lacking some advanced functionalities of specialized platforms.

Ease of Deployment and Customer Service: Spiceworks is mainly on-premises, suiting businesses preferring local control, with community-based support. Zoho Desk, cloud-based or hybrid, offers flexible deployment for distributed teams and highly rated technical support.

Pricing and ROI: Spiceworks is free, offering savings on licensing costs but may incur setup and learning time costs. Zoho Desk requires a subscription, priced competitively, offering substantial features contributing positively to ROI by enhancing customer engagement and service efficiency.

To learn more, read our detailed Spiceworks vs. Zoho Desk Report (Updated: April 2025).

Buyer's Guide

Spiceworks vs. Zoho Desk

April 2025

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Helped 849,190 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Spiceworks

Ranking in Help Desk Software

17th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (11th), IT Infrastructure Monitoring (45th)

Zoho Desk

Ranking in Help Desk Software

7th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of Spiceworks is 1.9%, up from 1.4% compared to the previous year. The mindshare of Zoho Desk is 2.7%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

Customizable, easy to use, easy to manage, and provides multiple features

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

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Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform

For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"The most valuable features are the inventory and personalization."

"The solution is easy to use and easy to manage."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"It's easy to understand."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"Tickets by e-mail, with actions by hastag."

"The software is cloud-based, so I do not need to store any data locally."

More Spiceworks pros

"Zoho Desk is very flexible, just like the other applications of Zoho."

"The solution doesn't have any bugs."

"The product is quite stable."

"The ticketing feature is very easy to use, compared to other systems."

"The product has a lot of features."

"The most valuable feature of Zoho Desk is the parent and child task management feature."

"The most valuable features of Zoho Desk are archiving queries and analytics."

"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."

More Zoho Desk pros

Cons

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"Sometimes, it can be difficult to integrate what you need."

"The GUI must be improved."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

"I am unable to provide suggestions for improvement at this moment."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

More Spiceworks cons

"Zoho Desk needs to be enhanced to support IT service management policies."

"Zoho Desk lacks lookup fields for the layouts."

"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."

"There is room for improvement in customer service and support. It could be more knowledgeable."

"There is room for improvement with the pricing."

"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

"Could have slightly better integration between additional functionalities in the Zoho desk."

More Zoho Desk cons

Pricing and Cost Advice

"The tool is cheap."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The solution is relatively cheap. However, there are additional licensing fees involved."

"Zoho Desk's cost is pretty much okay."

"For what it does, it's quite cheap."

"Zoho Desk is a cost-effective solution."

"The solution costs INR 8400 per user."

"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."

"Zoho Desk's pricing is more flexible."

"The product costs $10 to $25 per user per month."

More Zoho Desk pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

University

Real Estate/Law Firm

Educational Organization

55%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

The price point is a concern. The licensing model is quite easy, however, the pricing issue remains the main concern.

See all answers

What needs improvement with Zoho Desk?

The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side.

See all answers

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Compared 8% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 6% of the time

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Compared 48% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 11% of the time

JIRA Service Management vs Zoho Desk

Compared 9% of the time

Freshdesk vs Zoho Desk

Compared 8% of the time

ConnectWise PSA vs Zoho Desk

Compared 7% of the time

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Product Reports

Buyer's Guide

Spiceworks

March 2025

Download Spiceworks product report

Buyer's Guide

Zoho Desk

March 2025

Download Zoho Desk product report

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

Spiceworks vs. Zoho Desk

April 2025

Free Report: Spiceworks vs. Zoho Desk

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