Service and Support
Coralogix customer service exceeds expectations with technical support highly regarded for its effectiveness and responsiveness. Users commend their willingness to engage via calls and chat, valuing the personalized assistance. Compared to AWS support, Coralogix is notably superior. Experiences highlight promptness in resolving deployment issues and support in creating custom dashboards. Reliability and dedication distinguish Coralogix from others, consistently impressing users with the quality of help received, often rating it exceptionally high.
Deployment
Coralogix's initial setup is frequently described as quick and straightforward, with efficient deployment processes often completed within a few hours. Dedicated support, including live chat and comprehensive documentation, is highlighted. Some users found the process longer, largely due to their internal readiness and complexity. Technical understanding is necessary, but once accustomed, the setup can be achieved rapidly. Initial setup typically involves installing one agent, making further processes smooth and manageable.
Scalability
Coralogix is praised for its scalability, easily accommodating numerous users without requiring extra effort. Many engineering teams benefit from its capabilities, handling thousands of containers efficiently. Some organizations opt not to increase usage, satisfied with current systems. Expenses can pose challenges when scaling, limiting usage for some. Reports indicate varying satisfaction levels, with most finding it reliable, though a few note potential cost concerns. Coralogix is often rated highly in terms of scaling capability.
Stability
Coralogix demonstrates strong stability with no significant bugs or glitches, providing reliable performance without crashing or freezing. Users rate its stability highly, often giving it a nine out of ten. Some users mention difficulty in understanding Kafka lag due to Coralogix's aggregation, which can obscure specific metrics like high CPU usage in individual pods. Despite this, Coralogix maintains a reputation for dependable performance and consistent reliability in its operations.