CyberArk Privileged Access Manager Reviews

In our company, CyberArk is used to manage passwords for IP use. We use CyberArk for managing and automatically changing passwords in our managed system and environment.

We use it for coding privileged sessions, but we also use another solution for that, and CyberArk is the backup for this.

We are using the latest version.

It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes according to the internal security policies in our bank.

CyberArk PAM gives us a single pane of glass to manage and secure identities across multiple environments. This is quite important for compliance reasons.

CyberArk PAM provides quantitative risk analysis for every human and machine identity in our environment. This has a big impact on reducing risk. 

The PAM feature is the most valuable. It helps us to automate our jobs and administrative tasks. 

It also gives us a lot of features for compliance. Using this type of software is required by Polish law in finance and business in Poland.

We use CyberArk’s Secrets Manager to secure and manage secrets and credentials for mission-critical applications. The newest GUI is much better than the older version. Now, it is quite good.

CyberArk PAM provides an automated and unified approach for securing access to all types of identities that we use. This is very important to us.

I would like advanced RPA in the basic license. CyberArk has RPA, but we would need to buy additional licenses. It is not out-of-the-box.

I would like better support.

I have been using it for five years.

So far, we don't have any problems. We have implemented higher availability in CyberArk. So, maintenance or updates don't have an impact on our environment. We don't have performance problems or anything like that. The stability is very high.

I have had no problem with agility in this solution. Everything works fine and gives us an opportunity to act as we want.

According to the information that I have, we simply add more servers if we need it or have additional business requirements. So, scalability is high.

There are about 155 users. Mostly, they are our IT administrators and developers.

This tool is used daily in our bank. We don't have plans to increase usage right now.

We don't often contact technical support, but when we do it, the response could be faster and better.

Neutral

We didn't previously use another solution.

The initial setup was complex. Our deployment took three months.

We needed to scale our environment and implement the correct number of servers to prepare for a working environment.

Implementation of our CyberArk instance was done by an external company. It covered all our needs and requirements.

We have not seen ROI directly in money. However, we have seen ROI in quality. It increases security in our IT environment and provides the highest SLA for our systems.

CyberArk PAM helps save us time when it comes to onboarding new employees and providing them secure access to SaaS apps and IT systems. It is saving us about two to three days per new employee.

We use an old model for pricing. The new model is a subscription model on the cloud. 

The price of CyberArk support could be a little bit less. Otherwise, pricing is fine.

We did some benchmarking, without the tools, to compare the cost of maintenance and functionality. We compared CyberArk to Password Manager Pro from ManageEngine. CyberArk has more functionality and better stability, in our opinion. The price was very similar between the two solutions. 

CyberArk is a good technology partner. They help us a lot with maintenance and our security process management.

I don't have experience in the cloud using CyberArk. However, for on-premises environments, it works very well. I recommend it. 

I would rate the solution as a nine out of 10. 

The primary use case and the most used functionality of CyberArk PAM is managing privileged access (an easy way to pass permissions to specific servers to specific users granularly) and password management (an automated solution that manages password validity, expiration, etc.). PSM gives a possibility to set all connections secure and it is possible to re-trace actions made by users during such sessions. It is a good tool for extending usage to new end targets sometimes even out of the box.

CyberArk PAM ended a scenario where several dozens or even hundreds of privileged accounts had the same password or administrators had passwords written down on sticky notes. 

I have experience with onboarding thousands of accounts - mostly Windows, Unix, and network devices. I have developed (customized based on defaults) password management plugins for Unix systems and network devices.

I like the integrations for external applications. There are actually infinite possibilities of systems to integrate with - you would just need to have more time to do that. It is not an easy job, yet really valuable. I am not an expert on that, however, I try every day to be better and better. I have the support of other experienced engineers I work with so there is always someone to ask if I face any problems. End-customers sometimes have really customized needs and ideas for PSM-related usage.

The Vault's disaster recovery features need improvement. There is no possibility to automatically manage Vault's roles and for some customers, it is not an easy topic to understand.

I noticed that CyberArk changed a little in terms of the documentation about disaster recovery failover and failback scenarios. Still, it is a big field for CyberArk developers. Logically it is an easy scenario to understand - yet not for everyone, surely.

I've used the solution for around five years. I have been using CyberArk PAM as an end customer for three years. For another two, I work as a CyberArk support specialist.

Stability is overall good. However, there are many error messages that are like false-positive - they do not produce any issue yet logs are full of information.

The scaling has been mostly positive. It seems not hard to scale it up.

Sometimes it is hard to understand the capabilities, limitations, etc. They try to help with that.

Positive

I've never used another solution that would have the same or similar capabilities.

The initial setup can be complex. It is important to go really carefully step-by-step with instructions. When you do that, you can be 100% sure everything will work well.

When I was an end-customer I recall using a vendor for the implementation and support. Now, I am a vender and therefore I do it by myself.

Licensing may sometimes seem a little complicated. A good partner from CyberArk can work it out.

Unfortunately, I have not participated in evaluating other options.

Overall, I am really glad I worked with CyberArk for five years.

The solution's most valuable features are one-time password and exclusive access.

CyberArk is complicated and costly to deploy for Windows servers compared to a few other vendors. It would be helpful if they combined all the components on a single server. Also, they should release a version specific to small businesses with two servers installation architecture.

We have been using the solution for three years.

The solution is highly stable. I rate its stability a ten out of ten.

I rate the solution's scalability a ten. It is the best in the market. It can scale to any infrastructure. We had implemented around 1000 target servers for our previous customers.

The solution's training documentation compensates for efforts to raise the tickets. We can resolve the issues ourselves based on the documents provided by the vendor. If you contact them for any problems, they solve them within a few hours.

I have implemented the solution for small and large enterprises. I haven't come across any bugs or issues. I use the 12.2 version as it is more stable, and I have more experience working with it than the newer version. It is easier to deploy if you know how to use it.

The time taken for deployment depends on specific project requirements. In the case of lesser servers and target machines, it takes about a few weeks. Whereas for a larger number of servers, it takes around two to three months to complete. The process involves setting up servers to host password vault, API access, central policy manager, and SM server. Additionally, for customer-specific requirements, we can set up Distributed Trusted Host (DTH) server for privileged analytics and Privileged Session Manager (PSM) for session management.

Apart from the deployment, it involves configuring policies, setting up additional connection components, etc.

The solution is cost-effective for the features. In comparison, other vendors would charge extra for the same features. Also, its pricing model is based on the number of users rather than the number of servers. Thus, there are no additional costs. I rate its pricing a six or seven.

I recommend the solution to others and rate it a ten out of ten. It is user-friendly once you understand its functionality.

The solution helps our developers access internal systems. It also helps us in Privilege Access Management.

The tool’s pricing and scalability can be better.

I have been using the solution for five years.

I would rate the tool’s stability a ten out of ten. It is stable.

I would rate the tool’s scalability an eight out of ten. The tool is scalable.

I would rate the tool’s setup a nine out of ten. The solution’s setup is easy. We have a good internal implementation team who completed the deployment in a few days. About five to six engineers worked on the tool’s deployment.

We have an internal integrator for the tool.

We have seen ROI with the tool’s use.

I would rate the tool’s pricing a six out of ten.

The tool is robust and our IT team is happy with it. It provides you with strong security.

The product is fairly priced. 

It's stable.

The solution is scalable. 

People are quite satisfied with the way it's working and the support we receive. 

The security is good. 

The interface is fine, although I'm not directly using it too much. 

We found the initial setup to be easy.

We would, of course, always prefer it if the pricing was cheaper. 

I've been using the solution for four or five years. 

It's stable. There are no bugs or glitches. It's reliable. It does not crash or freeze. 

We have more than 100 people on the solution right now. 20 to 30 are likely admins. 

The solution is scalable. We can increase licenses as needed. 

Technical support has been helpful and responsive. We are happy with their support. 

I can't speak to what solutions, if any, we used previously. 

The solution is very simple and straightforward. It's not complex at all. 

I know that CyberArk is now changing the pricing model to subscription-based. My understanding is renewals will be done on the subscription-based models. The pricing is reasonable. We pay annually.

The costs depend on if you were talking about the access of internal or external users. There is also an extra external fee for supporting the licensing.

We are end-users and customers. 

This is a stable, reasonably priced product. It has good security features as well. Since we received the renewal request, it's been working very well. 

I'd rate the product eight out of ten. 

We use the solution as a vault for whatever passwords we use for connecting to an API or job services. The admin passwords we store in Password Vault. Via CyberArk, we have made a use case where we can track the session, keep a record, and log it, to whoever is logging into the servers.

CyberArk is basically used for privilege access management. It used to be hard to control security from internal employees. For products, and production servers, tracking used to be very difficult. 

Although One Identity Manager also provides similar services that CyberArk provides, they are no match to CyberArk basically. The amount of details and logging that CyberArk provides is command level. That really streamlines the process of tracking those internal servers. That's one significant advantage, I would say.

CyberArk's best aspect is it lets you store the password, and it allows you to connect to those connected systems' passwords. For example, there is an AD in your organization, and you have stored the AD password. Say you want to change the AD password; you just have to change it in CyberArk. CyberArk itself will change the password in the connected system. That's one nice feature they have introduced in the latest features. 

CyberArk is not friendly in terms of having a Community Edition. It's enterprise software. They could maybe give a Community Edition that you can just play around with and see how the software is. It's a very, very costly app. 

Therefore, they can definitely give a demo version or some sort of a Community Edition with partial features at least to help potential users understand its capabilities. 

The initial setup can get complex. 

I've used the solution for about four and a half years.

In terms of stability, there are no complaints. CyberArk, I would say, is an industry leader in this portfolio, especially in Privileged Access Management. There are so many identity access management tools, and almost all of them say that they are both IAM and PAM service providers. However, CyberArk is the only one that is specifically for Privileged Access Management, and they really do mean it. With CyberArk, the PAM is really too good.

We have 5,000 users at least on the solution. 

For Privileged Access Management, it's been used extensively.

I've never dealt with technical support. I'm more of an end user in this case. We rarely have to literally dig down into the implementation. There is a different team that exclusively works on CyberArk, and that's the team that basically deals with day-to-day CyberArk operations.

In both organizations I have worked, they've used identity access management as Dell One Identity Manager, and for Privileged Access Management, CyberArk.

We basically used to have a separate Password Vault that was KeePass. 

With KeePass, there was a security incident in our organization where a few of the passwords got leaked, and then it was challenging to track how the leak happened. With all that considered, G-PAM or CyberArk Password Vault was considered the next solution to prevent these sorts of things from happening again.

The implementation process is a bit complex. If you know this software or the product very well, then setting it up is not that big a deal. However, if you're a newcomer, then of course, it's not a piece of cake. As a new user, I'd rate it 2.5 out of five in terms of ease of setup.

We started from the development stage, where the maximum amount of time was spent. In a live environment, you can't have that much downtime. Roughly you are allowed for one and half hours, or a maximum of three to four hours for downtime. In a live environment, once we could identify the clicks and hacks of the software in the lower environment, it was pretty easy to do. There, it took roughly one to one and a half hours to do, and that part was pretty smooth.

CyberArk is such a stable product that either they launch a new version, which you have to latch onto very quickly as they censored the support for older versions, and with these security products, you can't really stay along with the older versions. Usually, the products are very stable. They don't need multiple patches or updates. One version itself is self-sufficient. At least in my four and a half years of experience with this product, I have seen fewer intermittent updates. Once they launch a new version, that's a different thing. However, from a maintenance point of view, it's very user-friendly and lightweight. Even usage of the tool is very speedy. It doesn't lag one bit.

We handled the initial setup completely in-house.

This is very costly software. However, I haven't really dug into the licensing. My organization gives all its employees a free license and therefore I don't have to worry about pricing. My organization is a partner with CyberArk also. Even so, we just have one instance as a practice instance. 

I did not choose this solution, and I'm unsure if other options were considered. 

The hired architect chose it. I just had the opportunity to implement it. If he evaluated other options first, I have no knowledge of them. 

My company has various levels of partnership with CyberArk.

I'm typically using the latest version of the solution. CyberArk sunsets their older versions very quickly. They won't let you use the old versions.

CyberArk has many components. Password Vault is one of the components. Then there is the CyberArk for server monitoring and logging. These are the two components that we have used extensively. However, apart from that, there are many more applications for CyberArk also, which I haven't used at the moment.

To those considering the solution, I would say when you do the installation, to get on a call with technical support. Keep them on hold. If you are really doing it for the first time and are not aware of the software, you may run into issues.  The public forum of CyberArk is not that good. Their documentation is not that great, and it's not that well maintained. The problems that you may face are seldom covered. Therefore, when you are paying that much money for high-quality software, you can at least ask for better help from them.

I'd rate the solution nine out of ten. 

Privileged Access Management is basically used to just keep track and log. We have to provision those accesses. If a newcomer comes, they have to be identified to ensure they are the correct users. So for those, there is a web implementation where there are some products that you can order, then they're approved. Depending on that mechanism, it's been decided, oh, this is a valid user. That's how it's been managed.

Privileged Access Management in CyberArk is one of the very first features that was implemented as part of Privileged Access Management. Then came Endpoint Manage and finally the Password Vault. From the very beginning, once Identity Access Management as a service started, with Dell One Identity Manager as the first service. Then came CyberArk. I don't think there is an additional benefit that it has brought. It's sort of an essential commodity in the entire Identity Access Management infrastructure.

For me, Privileged Access Manager and One Identity sort of merge together. For me, the best part of CyberArk is Password Vault and Endpoint, basically. If you ask me what's there that, it's that everything is pretty straightforward. There is no confusion. It's a pretty straightforward application to work on.

It is a scalable product.

The solution is stable. 

They should allow further customization as it's really hard to do any further customizations over CyberArk. We do have a wrapper of customization. However, it's very difficult, especially their web implementation. That's one thing I would say they can improve. With Angular and everything on the market, they still have their in-house web implementation tool, which is sort of a headache. 

I would love them to improve their UI customizing features. 

You simply cannot install the demo UI in every customer, basically. They would always ask for something to make their UI look a little different -  simple things like their logo or some sort of additional information pertaining to their particular customer. Even doing the smallest of changes takes a lot to do. 

The solution is stable and reliable. 

I haven't been faced with intermittent bugs like I do on One Identity.

With CyberArk, we rarely get those situations. It's a very, very stable software. You rarely need to raise any bug or service request with them.

It's pretty scalable. Although we haven't increased our infrastructure once, we have installed the latest version. Even then, adding other infrastructure items into the portfolio is not a big deal once you have done the initial installation.

Our organization is more than 30,000 to 35,000 people. However, only a handful of them are entitled to Privileged Access Management. There might be only 5,000 users. It is used quite extensively.

It sort of was implemented with One Identity Manager when Identity Access Management came into the picture. In early times when there was simply Excel as an identity access manager, and then there was nothing basically. Once there was the onset of proper identity access management without in-house custom tools or proper streamlining process, this solution was added. Initially, One Identity was sort of used as a Privileged Access Management also. However, soon they realized that it lacked in a lot of places for Privileged Access Management. That's when we went to CyberArk. That was way before my time.

I have been part of the initial implementation. However, the day-to-day operational tasks are being handled by a different team.

I was part of a migrational project. When I joined this organization, they were just migrating from the last stable version to the present stable version. It was pretty straightforward. There was, in my organization at least, documentation that was a bit more thorough to follow. That helped me a lot.

The implementation takes quite some time. Even in production, we have to instantiate the service. We had to take a special weekend, which means downtime since this is a critical application. Therefore, moving this takes some time. It's not that there are glitches and all. It's such a heavy application that requires moving so many things. For us, it took around nine to nine and a half hours roughly to deploy. This is considering if I take off all the in-between stoppages and breaks.

Privileged Access Management is a complex topic. I won't say that any of the tools are straightforward. That said, if you are thorough, then it's pretty straightforward for people who are in this industry.

I'd rate the setup process a four out of five in terms of ease of implementation.

With every security tool, new users learning by themselves is a bit difficult since the material isn't openly released. It's released if you have a partnership or if you pay for the software. That makes learning the tool a bit difficult. If you are interested in learning, the only thing is to get a job in that field. If your company is using it, it's like learning by doing. That's the only way you can learn about this product.

I'd rate the solution eight out of ten.

CyberArk is for Privileged Access Management, so we secure our privileged accounts using CyberArk.

The main, most valuable aspect is its capability to secure our environment. That's the main reason why we are using it.

It can be made user-friendly, in the sense of the console is pretty outdated. They could add more enhancements, et cetera.

They could add more built-in connection components to support various other application platforms. The built-in connection components available are mostly not fit for our purpose. We need to do additional customization to make it work.

I’ve used the solution for almost two years.

Stability is fine so far, other than a couple of phishes every once in a while.

25 people are using the solution.

The solution is scalable. It’s on the cloud, which makes it simple.

We have enterprise support from the vendors.

The response time could be a bit better. Some people don’t have the access to be able to jump in right away. Sometimes we need someone from the development team who has access to help.

Neutral

I’ve never had experience with any other vendors.

The initial setup was not that straightforward. However, we had vendor support, and we were able to fix all the issues.

It took us almost a month to deploy the solution.

I’d rate the solution a three out of five in terms of ease of setup.

In terms of maintenance, some of the components are not in the cloud, so we handle these aspects ourselves. We have a dedicated team for it.

We initiated the setup with the help of the vendor.

I don’t deal with the licensing. That said, my understanding is that it is on the higher side.

When we need enhancements, we do have to pay more.

We are CyberArk partners. I’m a consultant.

We’re always using the most up-to-date solution version, as we are utilizing the cloud.

We use it mostly to secure our privileged accounts. We don't actively use any other products of CyberArk.

I’d recommend the solution. It’s ideal for smaller organizations.

I would rate it seven out of ten.