CyberArk Privileged Access Manager Reviews

The product is fairly priced. 

It's stable.

The solution is scalable. 

People are quite satisfied with the way it's working and the support we receive. 

The security is good. 

The interface is fine, although I'm not directly using it too much. 

We found the initial setup to be easy.

We would, of course, always prefer it if the pricing was cheaper. 

I've been using the solution for four or five years. 

It's stable. There are no bugs or glitches. It's reliable. It does not crash or freeze. 

We have more than 100 people on the solution right now. 20 to 30 are likely admins. 

The solution is scalable. We can increase licenses as needed. 

Technical support has been helpful and responsive. We are happy with their support. 

I can't speak to what solutions, if any, we used previously. 

The solution is very simple and straightforward. It's not complex at all. 

I know that CyberArk is now changing the pricing model to subscription-based. My understanding is renewals will be done on the subscription-based models. The pricing is reasonable. We pay annually.

The costs depend on if you were talking about the access of internal or external users. There is also an extra external fee for supporting the licensing.

We are end-users and customers. 

This is a stable, reasonably priced product. It has good security features as well. Since we received the renewal request, it's been working very well. 

I'd rate the product eight out of ten. 

It is a PAM solution, in which we provide privileged access to CyberArk and the users who are using to try to access their devices. They onboard on the CyberArk and then, whenever they need to access the devices, they get access to CyberArk which means they have to log in on CyberArk.

The models as a whole are great. I'm not sure if I can pull out specific features. I like that if we execute the user can't access their devices. If you remove the session manager, the user can't access their devices. It helps ensure we can protect our organization and data. The session manager is the most critical part of CyberArk's PAM solution. 

It works perfectly well. 

The solution is pretty easy to set up. 

The solution is stable.

It's scalable. 

The support services could act faster when people reach out to resolve issues. 

I've been using the solution for the last two years. 

It's a stable product. 

We have deployed CyberArk for two years, and so far, we haven't received any issues regarding any bugs or anything like that. We haven't faced any issues. There are some challenges regarding user access. We have to explain to users who are not familiar with the PAM solution what to do, however, regarding stability, or regarding bugs we haven't faced any issues.

It's a scalable product. For example, in my scenario, the deployment that I have done, if I want to scale it up or if I want to extend it, I can easily add the next module in that. There are no challenges regarding scalability.

I have only one deployment in Pakistan. It is at one of the largest banks in Pakistan here which has thousands of users on CyberArk.

Technical support is good. I haven't faced any issues. If you're looking at the response time, I will say that it's quite a long wait. 

The setup process of CyberArk is quite typical. Once you understand the process, it is very easy for you. That said, for a newbie, it may be a bit difficult. For example, for the PSM module, we have to make changes in the registry of the devices. You have to collaborate with your system team to make a configuration. I can get complex. That said, once you know, it's very easy.

I have been through the process of implementing the solution for clients. 

The licensing can be yearly or over a couple of years. Support needs to be renewed every year. 

We have four models which we are using. 

The first one has a wall that which we have deployed on the particular server. The next one is the CPM which is the Central Policy Manager through which we enforce the password policy and password rotation policies. 

I'd recommend the solution to others. 

We have conducted a POC in Pakistan on multiple sites with different customers. CyberArk is a quite typical product and can be a bit expensive, so it's a good idea to try it out first and make sure it is what you need.

I'd rate the solution seven out of ten. 

We are using CyberArk Privileged Access Manager for securing access to the host or the server. The solution has the capability to record activity on the server, rotate the passwords, kick out an active user, and complete an action if suspicious activity is triggered on the server. We typically only use the solution for accessing the target server and for password rotations.

One of the benefits of using CyberArk Privileged Access Manager is we have an audit trail that fits the requirements of our organization and we are more secure using the features of the solution, such as investigating and tracking.

All of the features of CyberArk Privileged Access Manager are valuable.

I have been using CyberArk Privileged Access Manager for approximately six months.

CyberArk Privileged Access Manager is stable.

The scalability of CyberArk Privileged Access Manager is very good.

We have approximately 300 users using the solution.

The partner support we have in Indonesia is fast and responsive to our needs. They are available if we are facing a problem. However, there is still room for improvement.

I rate the support from CyberArk Privileged Access Manager an eight out of ten.

Positive

I was previously using MEGA HOPEX.

The initial setup of CyberArk Privileged Access Manager difficulty depends on the environment that you are implementing it into. However, it typically is simple.

I rate the initial setup of CyberArk Privileged Access Manager a five out of ten.

We use a third party to do the implementation of the solution. We purchased preventive and corrective maintenance from our partner.

There are additional features added to our CyberArk Privileged Access Manager license. For example, features that allow us to integrate into various kinds of platforms.

I would recommend this solution to others. It has great value and it ensures your environment is secure and it is most important in production. If your company is a financial institution it is a lot of times mandatory to have a solution similar to this in operation because of cyber security concerns. We need to have preventive or professional action and one of those elements is to have a secure platform.

I rate CyberArk Privileged Access Manager an eight out of ten.

We use CyberArk Privileged Access Manager for our customers who want to monitor and protect the access from the vendor side or the partner side. These customers want to cover external users who want to gain access.

What I found most valuable in CyberArk Privileged Access Manager is the Session Manager as it allows you to split the connection between the administrator site and the target site. I also found the Password Manager valuable as it lets you rotate the passwords of privileged users.

In the beginning, CyberArk Privileged Access Manager didn't have a multifactor authentication feature, so that was an area for improvement, but now it's part of the solution.

Having just one console for two CyberArk products would be good, particularly for the CyberArk Privileged Access Manager and the CyberArk Endpoint Privilege Manager, with the latter being a product for endpoint management that supports the workstations and allows you to manage workstations.

In the next update of CyberArk Privileged Access Manager, it would be good to have a local agent where you can manage all users and processes, and have an agent on the servers such as Linux and Windows.

I've been working with CyberArk Privileged Access Manager for four years.

CyberArk Privileged Access Manager is a stable solution.

CyberArk Privileged Access Manager is easy to scale. You can divide the solution into different parts and connect them, then you can add a new feature, a new appliance, or a new system. The solution works.

In terms of the technical support for CyberArk Privileged Access Manager, I sometimes contact the service engineer in this region. I also have access to the support portal which I use in some issues, but it's not so often. I found the technical support team very professional and I would rate support for CyberArk Privileged Access Manager five out of five.

The initial setup for CyberArk Privileged Access Manager was complex because, in the beginning, you must get the information from the customer such as how he wants to install it, how he wants to protect privileged accounts, how password rotation would work, etc., before you can install the solution.

The time it takes to deploy CyberArk Privileged Access Manager depends on several factors such as how many admins a customer has, how many devices, and the types of devices, for example, does the customer have servers such as Windows or Linux, some other network solution, or some applications, etc.? It could take between ten, fifteen, or one hundred days. My company needs to analyze at the beginning to define how long the process will take.

On a scale of one to five, with one being complex and five being very easy, I would rate the initial setup for CyberArk Privileged Access Manager four out of five.

I'm a technician so I don't handle the licensing for CyberArk Privileged Access Manager, but I know that the price for the core license is about €140 per year. There's another type of license, the external vendor license, and that's about €600 and you can manage twenty devices. From what I know, the price for one device in a subscription is about €65 per year.

You can buy the CyberArk Endpoint Privilege Manager too, or you can buy some other application or application license with CyberArk Privileged Access Manager, but all other features, such as the Analytics Server is included in the basic CyberArk license. With WALLIX, you need to buy separate licenses for the features.

I've evaluated WALLIX, apart from CyberArk Privileged Access Manager.

CyberArk Privileged Access Manager is a global solution that applies to all customers, from small scale to enterprise businesses, but the solution has a little bit more servers that you need for the installation. WALLIX, on the other hand, is just one appliance that focuses on small-scale customers. Its deployment is much easier because you just install one appliance with all the features inside. Deployment is easier with WALLIX versus CyberArk Privileged Access Manager which has a complex deployment. In the end, CyberArk Privileged Access Manager has more features that you can define or set up, while WALLIX has some limitations.

I'm working for a company that sells privileged access management solutions, including CyberArk Privileged Access Manager.

The version of the solution which I'm dealing with is an old version. Most of the deployment is on-premises, but my company will start cloud deployment for CyberArk Privileged Access Manager as well.

My company resells, implements, and also provides support for CyberArk Privileged Access Manager for the customers.

The solution requires upgrading regularly, and if there's a new system or application, you need to set it up for privileged access management on CyberArk Privileged Access Manager, so maintenance is important. Currently, in my company, five people work with the solution where there are about two hundred devices with fifty administrators. In the beginning, CyberArk Privileged Access Manager was for large-sized businesses. Nowadays, it's also used by medium-sized businesses.

I would recommend CyberArk Privileged Access Manager to others looking into implementing it because it's very important to protect privileged accounts in the company and do password rotation, so the hackers won't have a chance to detect and find the real passwords in the system. You can also use CyberArk Privileged Access Manager to protect external users and the admins from the direct connection to the server and after that, you can see what the users and admins do because the system makes video recordings and session logs. It's important to see what the admins do from time to time.

For me, CyberArk Privileged Access Manager is the best product, and even Gartner says the same, so I would rate it a ten out of ten.

My company is a partner and reseller of CyberArk Privileged Access Manager.

CyberArk is for Privileged Access Management, so we secure our privileged accounts using CyberArk.

The main, most valuable aspect is its capability to secure our environment. That's the main reason why we are using it.

It can be made user-friendly, in the sense of the console is pretty outdated. They could add more enhancements, et cetera.

They could add more built-in connection components to support various other application platforms. The built-in connection components available are mostly not fit for our purpose. We need to do additional customization to make it work.

I’ve used the solution for almost two years.

Stability is fine so far, other than a couple of phishes every once in a while.

25 people are using the solution.

The solution is scalable. It’s on the cloud, which makes it simple.

We have enterprise support from the vendors.

The response time could be a bit better. Some people don’t have the access to be able to jump in right away. Sometimes we need someone from the development team who has access to help.

Neutral

I’ve never had experience with any other vendors.

The initial setup was not that straightforward. However, we had vendor support, and we were able to fix all the issues.

It took us almost a month to deploy the solution.

I’d rate the solution a three out of five in terms of ease of setup.

In terms of maintenance, some of the components are not in the cloud, so we handle these aspects ourselves. We have a dedicated team for it.

We initiated the setup with the help of the vendor.

I don’t deal with the licensing. That said, my understanding is that it is on the higher side.

When we need enhancements, we do have to pay more.

We are CyberArk partners. I’m a consultant.

We’re always using the most up-to-date solution version, as we are utilizing the cloud.

We use it mostly to secure our privileged accounts. We don't actively use any other products of CyberArk.

I’d recommend the solution. It’s ideal for smaller organizations.

I would rate it seven out of ten.

We use this solution for the user ADM account onboarding process within our company. If they need server access, we create ADM accounts, and we onboard to CyberArk.

We use it also for the password protection process with other products. We can use this as a password wallet, and we create the password rotation in CyberArk.

We can grant access, check the system's health, and create policies for users.

Creating policies and the password rotation feature have been valuable. We don't have to memorize our password for the ADM account.

Security wise, it's really safe. The password expires within six to eight hours, so no one can get that password from us. Other users can't log in without our credentials, and also, the ADM account password will automatically rotate.

It's really user-friendly as well.

Report creation could be improved.

The policies could be more customized.

I've been working with this solution for almost nine months. It's deployed on the cloud.

The stability is really good.

We have more than 2000 users, and it's really easy to scale.

I have worked with Thycotic before. It is not user-friendly, although it has changed a lot.

Implementation was really hard, and the reporting was not as good as the users expected. In comparison to CyberArk, Thycotic was not better.

The deployment process is really easy, and I would give it a four out of five.

We got support from the CyberArk team but deployed it ourselves. It was easy to follow the documentation and user guide.

CyberArk is an expensive product.

If you can afford CyberArk Privileged Access Manager or you are looking 5 to 10 years in the future, it's a good investment. You will gain experience handling all these pieces using the one product. You can easily integrate with other products also.

You would have maintenance with other PAM products, and you won't with CyberArk. You can save that money by investing in a high quality product from the beginning itself.

Overall, I would rate CyberArk Privileged Access Manager at eight on a scale from one to ten.

We Enterprise Password Vault to manage privileged credentials as well as some server and activity logging.

Before we implemented CyberArk, we had no password vault, so it was challenging to keep a record of who made changes and had access. With CyberArk, everything is a click away for us. We don't need to worry about reporting and other things. We can on our server to check who had access and the changes they made. 

The logs and reporting features are impressive.

We've been using CyberArk for about five years now.

CyberArk is stable, and the performance is awesome.

CyberArk is highly scalable. You don't need to worry about being dependent on only one server because you can deploy to multiple ones and manage it with all of them. If one fails, you can still use your access, so I think it's scalable.

We aren't using the solution extensively, but we plan to expand, and we'll definitely we'll continue with the same solution.

I rate CyberArk support 10 out of 10. We have contacted tech support a few times for help with some of the cases, and the support was perfect.

Positive

We didn't have a password vault solution before CyberArk. 

The initial setup was straightforward for us, but it depends on how you want to use it. It will become a little complex, and you need to gain some knowledge to customize it how you want. That applies to any product. I'll rate CyberArk 10 out of 10 for ease of setup. 

It took us around five or six months to deploy because we were also testing out some other products at the same time. And after testing for a few months, we decided to go with CyberArk for the final production rollout. Once you complete the setup, you don't need much maintenance, but we have around 40 system administrators managing the CyberArk server. 

We did the deployment with our in-house team.

CyberArk's license is too expensive. I rate it seven out of 10 for affordability.

We tried a couple of solutions before selecting CyberArk. Some of them are highly secure, but the reporting functions were tricky. A few were highly scalable, but they required a lot of resources to manage. We preferred CybeArk because it's easy to use and set up. Once you complete the setup, you have everything at the click of a button.

I rate CyberArk Enterprise Password Vault nine out of 10. If you're worried about privileged ID management, security, and scalability, you should go with CyberArk.

I am using CyberArk Privileged Access Manager to protect our servers. It can be either a Windows or Linux Server. Additionally, we have some network devices, and databases, such as Oracle and MySQL Server being protected.

It's improved our organization a lot. It has fulfilled some guidelines from the Indian government. There is some Indian government guideline for anonymity and access management. Similarly, there are guidelines for GDPR, and where we have vendor's control. CyberArk Privileged Access Manager has helped us to meet all the requirements.

CyberArk Privileged Access Manager's main benefit is it provides secure access to our servers. There are features to capture the user activity, it provides video recording processing. If the users are logged in to the server, we can see what activities they are performing. It's a very nice tool for Privileged Access Management. They have plenty of useful services and the solution has fulfilled our needs.

The solution could improve by adding more connectors. 

I have been using CyberArk Privileged Access Manager for two and a half years.

CyberArk Privileged Access Manager is a stable and reliable solution.

We have approximately 200 people using this solution.

The support team from CyberArk Privileged Access Manager is very good.

I have not used other solutions.

CyberArk Privileged Access Manager's initial setup is straightforward. However, it can depend on many factors, such as architecture.

I used a partner for the implementation of the CyberArk Privileged Access Manager.

The number of people required for the implementation of CyberArk Privileged Access Manager depends on the number of applications. However, for my team, we have two to four people who were involved in the development of our architecture. 

From a technology perspective, CyberArk Privileged Access Manager has helped us to improve our services. It helped us to meet our requirements or guidelines. Whether it's audit perspective, internal, or external, whatever the guideline is, it meets our needs. If there are any independent agencies that need to be involved we meet those requirements.

The price of CyberArk Privileged Access Manager is expensive. There are no other fees other than the standard licensing fees.

As part of our company's policies, we have to evaluate other solutions.

I would advise others that requirements should be discussed properly with all the stakeholders to understand their expectations. Additionally, it is important to explore our tool limitations. We should more focus on solution designing.

I rate CyberArk Privileged Access Manager a nine out of ten.