CyberArk Privileged Access Manager Reviews

CyberArk is a good, profitable, and most valuable solution.

While testing the functionality of PAM, we weren't merely conducting a standard PAM evaluation. We aimed to establish a connection and successfully received a response from the target PAM component.

The product’s pricing could be improved.

I have been using CyberArk Privileged Access Manager as a partner and implementor.

The product is stable. If you make some changes or something, it's stable.

The solution is scalable. We cater it to enterprise businesses.

Customer support takes too much time to provide some response. When you open some cases, sometimes it takes one or two weeks to get some people to know the problem and how they will help us.

Neutral

The initial setup takes a few days to complete.

I rate the initial setup a six out of ten, where one is difficult and ten is easy.

The product is expensive.

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

Overall, I rate the solution a nine out of ten.

CyberArk Privileged Access Manager is used for identity and privilege access management.

The integrations are the most valuable aspect of CyberArk Privileged Access Manager. The software offers pre-built integrations, and our team can also create custom connectors. This flexibility allows us to integrate with systems that we previously didn't consider integrating with, making it a significant advantage for us.

There is room for improvement in the availability of custom connectors on the marketplace for this solution. Additionally, their services for the CICD pipeline and ease of integration could be improved.

I have been using CyberArk Privileged Access Manager for approximately three years.

Once the implementation is completed and the solution is hardened, I consider it to be stable. 

CyberArk Privileged Access Manager is scalable on-premise but not on the cloud.

I rate the scalability of CyberArk Privileged Access Manager a seven out of ten.

The time it took for the deployment was approximately two years. It was not a simple process for the vendor. It should have been completed in one year, it took too long.

Our process steps for deployment involve specific stages, starting with onboarding Windows and Linux devices, and concluding with the onboarding of application service accounts and related components.

I rate the initial setup of CyberArk Privileged Access Manager an eight out of ten. 

The solution's deployment was completed by the vendor. 

A team of two to three people was required for the deployment of our solution. One of them had a high level of expertise in architecture and a thorough understanding of the solution. The remaining team members were junior-level personnel in charge of activities including connection development, data collection, and deployment. The vendor was also used by the team to help with data collection, planning, and execution.

The license CyberArk Privileged Access Manager is on an annual basis.

A team of five to six people would be sufficient to maintain 24/7 operations.

I would recommend reducing the fee for cancellations, but when it comes to cloud services, there are superior options available in the market.

I rate CyberArk Privileged Access Manager a seven out of ten.

The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future.

I used CyberArk Enterprise Password within the last 12 months.

The solution is stable and reliable.

We have approximately eight people in my organization that use this solution.

I did not like the solution at all and I was happy when we stopped using it.

I rate CyberArk Enterprise Password an eight out of ten.

It was originally just a glorified KeePass. We scaled it up to an enterprise-wide solution for all our IT support teams. In that way, it improves our ability to control, secure, and manage access across the enterprise for different support teams, whether it be IAM, Exchange, or server admin. It's been a really fantastic growth opportunity for me and for the company.

Service count rotation is probably one of my favorite features. Even though we're not using it right now, we're going to be using it in the future. The ability to automatically rotate any password I need to really helps with the entire enterprise strategy that we're pushing right now.

The solution's ability to manage all our access requirements at scale is interesting, actually. It does everything we need it to, and it's not a tool that I expected we would be using at this scale, as an enterprise-wide client. A little bit of history on that being that when we first started using it, it was a glorified password vault. It was a store. It was KeePass. So we really scaled it up and it's been a really interesting journey.

I'd like it to be a little more granular. I want a little bit more control over exactly what we do. I know if you do that, you add more knobs and dials to deal with, but that's just my personal approach: granular access.

Lately, due to an upgrade, it hasn't been as stable as we need it to be, but I don't think that's any fault of the product. I think it's the fault of just infrastructure as a whole.

However, in the past, the product has never been down. It's been incredibly stable. And in terms of interface and usage, it's actually been really stable. There haven't been any bugs or glitches or anything of the sort to impede me from doing my job.

I didn't think we'd be here. However, it's incredibly scalable. We are able to use it in two different environments: one is IT and one is OT. And the scalability, as a whole, has been able to translate to an enterprise-wide process, so it's been really great to see. We're hoping that, should we acquire anything or divest something, it would be that easy to actually deal with it in terms of scalability.

Technical support has been good, even great. They have come in and assisted us whenever we had issues. If there was ever an outage, they were already on the phone by the time we needed them. They've been doing a great job helping us out so far.

We did not have a previous solution.

We have seen ROI. Our adoption rate is way up. More teams are involved in using it. That alone stands as a return on investment when we have more adopters, more people using the tool, more people logging into the tool and utilizing its capabilities.

Use the tool, but communicate with your user base. If you're not going to communicate with your user base, then you're dead in the water already. Don't force this on someone. Work with them in order to use it.

The product has delivered innovation with each update. When I first started, we weren't able to run scans and pull service-account information and reset those service accounts at any endpoint. That, as a whole, as I mentioned earlier, was my favorite feature of the product. That innovation alone is probably one of my favorites, and definitely something that deserves praise.

I would rate the product a nine because nobody gets a 10. It's been a fantastic product and it's been easy to use. The training courses involved have been great, so I would rate it a nine.

I wouldn't say CyberArk has been a huge impact on my career, but it's definitely played a role in helping me advance, in terms of being able to communicate with clients, utilizing my skill sets, both the technical and soft-skill use. It's allowed me to really branch out and see my growth through business liaison.

We are using CyberArk to store credentials of privileged assets in a secure way. In addition, CyberArk helps us to meet our security policy effortlessly, defining the complexity of the passwords, rotation period, etc.

We are also using the Privileged Session Manager to provide remote access to servers with security controls in place (session isolated and recorded).

With CyberArk, we can meet our compliance requirements reducing security risks without introducing additional operational complexity. This is very valuable for our company because we have regular audits where we have to provide evidence about the use of our privileged accounts (password use, password rotation, etc.)

In addition, we have several third parties that need access to our infrastructure. CyberArk PAS helps us to provide this access in a quick and secure way.

• Master policy: allows us to establish a security baseline for our privileged accounts.
• CPM: allows us to rotate passwords following the policy defined.
• PSM: allows us to provide isolated sessions to the customer with additional controls (real-time monitoring, session isolation, and session recording).

• We would like to have more flexibility in the RBAC model and have more options to define who should have access to what, not only based on safe membership. 
• In addition, the user interface could be improved. When a team manages thousands of accounts, advanced filters are very valuable to search the accounts.

It has made things more complex, but has eliminated the possibility of Pass The Hash.

Allows secure, logged access to highly sensitive servers and services.

Perhaps by design, but it manages creds based on Organizational Units. That is, a "safe" is limited to specific OUs. That makes for very elaborate OU structure, or you risk exposing too many devices by putting most of them in fewer OUs.

No scalability issues.

Yes. The OU limitations, noted above.

It's hard to find competent resellers/support.

Complex. Lots of architecture, lots of planning, and lots of education and training are needed. Technically, roll-out isn’t bad. It’s the support, training, education, philosophy, and integration within existing ways of doing things that are challenging.

I’m a consultant. I help implement and train others on how to use it in a highly secure environment.

I’d give it a nine out of 10. It is very, very secure.

Plan for major culture change, especially in non-progressive shops. This is a necessary evil to endure for the sake of real security.

We proactively vault and manage all elevated accounts across multiple platforms. 

For especially sensitive business units, we additionally leverage Privilege Session Manager to provide transparent connection to targeted systems and record activities.

Rather than multiple tools for maintaining regulatory compliance around passwords and privileged accounts, we have centralized as much as possible with CyberArk. This is now a one stop shop for end users to access their elevated credentials.

You can gradually implement CyberArk, starting with more easily attainable goals, such as basic vaulting and password rotation and build on that with additional modules, such as Privileged Session Manager and Application Identity Manager.

While in the past, administration required several tools and multiple screens/options in those products, v10 is moving towards a single pane of glass with common functions easily found and information regarding privileged accounts given to users in plain, easy to understand terms, now enhanced with graphics.

We currently employ CyberArk Privileged Access Management, which involves extremely complex processes for ensuring the secure management, verification, and guarantee of credentials. Implementing the professional installation tool represents another challenging aspect of this task.

The most valuable feature of CyberArk Privileged Access Manager is privileged threat analytics.

The support could improve for CyberArk Privileged Access Manager.

I have been using CyberArk Privileged Access Manager for approximately three years.

The solution has high availability.

CyberArk Privileged Access Manager is highly scalable. When compared to other solutions it scales well.

I plan to use the solution more in the future.

The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide this service. While English language support is of good quality, there is a significant shortage of partners capable of meeting the demand locally.

The initial setup of CyberArk Privileged Access Manager is easy.

We have received a high ROI using CyberArk Privileged Access Manager.

The price of the solution is reasonable.

I rate the price CyberArk Privileged Access Manager a seven out of ten.

Individuals who wish to utilize CyberArk should be cautious when selecting a partner to implement the solution, as proper architecture design is essential to ensure a streamlined and effective implementation.

I rate CyberArk Privileged Access Manager a nine out of ten.