CyberArk Privileged Access Manager Reviews

The primary use case is for privileged account management. It is performing well.

We are currently using CyberArk for applications running in the cloud. We are also using them for DevOps. We have some new things that we are implementing, and are working non-stop to leverage these features.

In addition, we are using CyberArk to secure applications and endpoints. 

We know when passwords will be expiring so we can force users to change their passwords, as well as requiring specific password requirements for length, complexity, etc.

Our security goal would be to keep people from putting the passwords in text files, do online shares, etc. This gives us more granular control.

The most valuable feature is the ability to manage many accounts and broker connections between devices without needing to know passwords.

It is a customizable product.

I like that they have continued with the RESTful API and the ability to leverage automation. I would like to see that continue. 

I would like easier integrations for creating an online dashboard that executives would look at or are able to run reports from the tool.

The stability has been very good.

The scalability has been good, and will meet our needs in five year's time.

Technical support has been very responsive in navigating challenges. It is very easy to open a ticket.

We were previously using HPM.

It was complex. Because at that point. I had only recently joined the security team. I was told, "Here's a share with the files. Go install this."

I don't know that we are able to measure that at this point, other than no data breaches.

Make sure you have a development or QA environment.

I did training today on the new plugin generator utility.

I would rate it about a nine for ease of use and deployment. They are continuously improving the product. It works great, and there is a lot of documentation available.

Most important criteria when selecting a vendor: Longevity and length of time in the business. Not that there is anything wrong with startups, but these folks have been out there with a proven track record. We talk to other people, look at the reports, etc.

Managing and securing the access to the environment.

I have worked with CyberArk solutions/applications for more than three years.

I have completed several implementations, proofs of concept, operational, and development activities. I have also worked with or checked most CyberArk releases since version 8.7.

Much stricter rotation of credentials.

Unmanaged and highly privileged accounts increase risks that can be exploited. The security controls defined by the organization require protection of the privileged account passwords. CyberArk has helped us to identify, store, protect, and monitor the usage of privileged accounts.

• Controlled access and rotation of credentials.
• The Vault offers great capabilities for structuring and accessing data. 
• Central Password Manager is useful for agentless automated password management through AD integration as well as endpoints for different devices.
• Privileged Session Manager is for provisioning, securing, and recording sessions.

• The product documentation has to be more precise in certain aspects with explanations for functionality limitations along with reference material or screenshots. 
• New functionalities and discovered bugs take longer to patch. We would greatly appreciate quicker development of security patches and bug corrections.
• Online help also needs to be looked into with live agent support.

We proactively vault and manage all elevated accounts across multiple platforms. 

For especially sensitive business units, we additionally leverage Privilege Session Manager to provide transparent connection to targeted systems and record activities.

Rather than multiple tools for maintaining regulatory compliance around passwords and privileged accounts, we have centralized as much as possible with CyberArk. This is now a one stop shop for end users to access their elevated credentials.

You can gradually implement CyberArk, starting with more easily attainable goals, such as basic vaulting and password rotation and build on that with additional modules, such as Privileged Session Manager and Application Identity Manager.

While in the past, administration required several tools and multiple screens/options in those products, v10 is moving towards a single pane of glass with common functions easily found and information regarding privileged accounts given to users in plain, easy to understand terms, now enhanced with graphics.

All features of the CyberArk PAS solution are valuable.

The Digital Vault is one of the key components of the solution along with many other great benefits. The highly secured vault stores the privileged account passwords and data files using encryption. In version v9.7, CyberArk has introduced the Cluster Vault feature, which enhances high availability of the Vault server.

Other important features:

• Automatic password management
• Monitor, record, and control privileged sessions
• Flexible architecture
• Clientless product
• Custom plug-ins for managing privileged accounts and sessions

Unmanaged, highly privileged accounts increase risks that can be exploited by attackers. The security controls defined by the organization require protection of the privileged account passwords. CyberArk helps organizations to identify, store, protect, and monitor the usage of privileged accounts.

An immediate improvement was the implementation of security controls to protect, control and monitor privileged accounts through CyberArk solution.

I have used CyberArk for over two and a half years.

It’s a very stable product. I haven’t encountered any stability issues.

I haven’t encountered any scalability issues. All the components are scalable.

I would give technical support a rating of 4.5/5.

This is the first PAM product that I have used.

The initial installation was straightforward. The configuration or integration can be complex depending on the requirements, design, and infrastructure of the organization.

The pricing and licensing depend on many factors and on the components considered for implementation.

The PAM solution brings cultural change and adds a layer to the way IT administrators access the privileged accounts before implementing the PAM tool. A great, valuable product like CyberArk requires good planning and time to implement all the features.

We currently employ CyberArk Privileged Access Management, which involves extremely complex processes for ensuring the secure management, verification, and guarantee of credentials. Implementing the professional installation tool represents another challenging aspect of this task.

The most valuable feature of CyberArk Privileged Access Manager is privileged threat analytics.

The support could improve for CyberArk Privileged Access Manager.

I have been using CyberArk Privileged Access Manager for approximately three years.

The solution has high availability.

CyberArk Privileged Access Manager is highly scalable. When compared to other solutions it scales well.

I plan to use the solution more in the future.

The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide this service. While English language support is of good quality, there is a significant shortage of partners capable of meeting the demand locally.

The initial setup of CyberArk Privileged Access Manager is easy.

We have received a high ROI using CyberArk Privileged Access Manager.

The price of the solution is reasonable.

I rate the price CyberArk Privileged Access Manager a seven out of ten.

Individuals who wish to utilize CyberArk should be cautious when selecting a partner to implement the solution, as proper architecture design is essential to ensure a streamlined and effective implementation.

I rate CyberArk Privileged Access Manager a nine out of ten.

We use it for all application IDs to onboard into CyberArk. So far, the performance is good because we have onboarded more than 40,000 accounts, and it's growing every day.

We plan to utilize CyberArk's secure infrastructure application running in the cloud. We are conducting workshops with CyberArk on this. So it is planned but not yet confirmed. We are not using CyberArk's secure application credentials and endpoints.

Previously, we didn't have any password rotation policy for application IDs. Once we implemented CyberArk, we created a policy. It's good to rotate the passwords every two weeks. That is the biggest value for us.

It gives us one place to store the keys to the kingdom, so if there is any breach we know where it is and what to do.

The flexibility of integrating with other technologies is important because of a lot of applications - a lot of COTS products - are not supported when we are bringing the application IDs. The CyberArk platform provides a lot of opportunities to do customization.

CyberArk has a lot on the privileged access side but they have to concentrate more on the application side as well.

So far, we haven't seen any major hurdles. We haven't had any downtime because of CyberArk.

I would rate scalability at seven or eight out of 10. There is a need to improve the usage on for the consumer side. I hope in the upcoming product, the version may fulfill this.

Technical support is good but the problem is when we are using the application side. The support people have a security background, so they may not know the application technology, so it's a challenge right now. Once they understand, then they make progress but, until then, we have to educate them.

Before CyberArk we had a number of solutions, CA and IBM products, but CyberArk meets our requirements regarding application password management.

I was involved in the initial setup and I actually used CyberArk's Professional Services. It was straightforward. We didn't have any hurdles during the setup.

It's very hard to quantify because previously we didn't have anything like this. You can imagine, there was a policy not to rotate the passwords, but now after implementing CyberArk, every two weeks we are rotating the password without business impact, so that is the biggest ROI, even though we cannot quantify it.

We evaluated Thycotic and one other.

If you want to use it as an application password management cloud solution, think about it not as a security person but as an application person. If CyberArk does not meet your requirements, it has a way to meet them through customization.

Our most important criteria when selecting a vendor include scalability and stability as well meeting our security requirements for applications

From the application perspective, I would rate it at eight out of 10 because it's very easy to use and stable.

We are using this product for our privileged identities and account management. We have some accounts that we consider privileged, the ones that have access to systems, software, tools, and our database and files and folders, etc. We try to maintain these accounts safely and try to grant access to these systems securely. We try and manage other non-human accounts that are DBAs, DB accounts, etc., through CyberArk.

Another initiative for this was the PCA compliance that we wanted to meet.

We don't have many applications in the cloud, we are getting one or two now. So in the future, we plan to utilize CyberArk's secure infrastructure applications running in the cloud. It's on the roadmap. We are utilizing CyberArk's secure application credentials but not endpoints. I have only just learned about the Plugin Generator Utility, so I don't have experience with it yet. It's pretty cool. We intend to use it now.

One way it has improved the organization is we now have restricted access for all users to go through CyberArk. It has also enforced firewall restrictions across other places so they don't go through other means, they go through CyberArk. That brings in compliance and their account is now two-factored, so that is more compliant with PCI regulations.

The way it manages privileged accounts and managed access to privileged systems such that, right now, we are recording every session through PSM and people are more aware that the session is recorded, and they're more careful with what they do.

We are using the VSM proxy solution. That's what we are mainly using. We will try to use the PTA and AIM in the future.

I think it pretty much covers a lot of the privileged identity space, things that other vendors are not thinking about. I think they are doing a very good job. I don't have any suggestions.

We have not had any stability issues so far. We have not had any serious downtime. We do see performance issues with PSM which gets very busy, and we just keep scaling the number of PSMs. When many people log in at the same time, we have some issues with connecting through PSM. We doubled our PSM software and it's better now.

It's pretty scalable. Like I said, we just doubled our servers. If there are more users logging in, we'll probably go for a greater number of servers again.

Technical support is pretty responsive and knowledgeable. We do get the right person.

Others have spoken a lot about security hygiene and I believe that's where you should start.

l would rate CyberArk at nine out of 10. The way for it to get to a 10 is with a lot of features, the amount of cost involved in buying the product, and the PSM proxy issue that we've been facing.

In terms of important criteria when working with a vendor one thing is, as we said, getting to the right person. We go to support only if there is a critical situation where we are not able to solve it. Getting to the right person at the right time, and getting the issues resolved in a timely fashion is what we are looking for.

Our main use is for CyberArk to hold, maintain, and securely protect our TAP/NUID and "privileged access" accounts within the company.

For audit and risk purposes, CyberArk EPV has helped us meet our standards and requirements to help us comply with industry standards and banking regulations. Reports and other quick audit checks make this possible.

EPV, as a whole, is very valuable to the company. However, the regulation of accounts is by far the most needed and valuable part of the application.

Cost efficiency is the number one thing that can be improved in my mind. This would change lots of companies minds on purchasing the product.