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Senior Security Manager at SMU
Real User
Reliable, scalable, and easy to install but the pricing could be better as it's expensive
Pros and Cons
  • "Its' quite stable."
  • "They need to provide better training for the System Integrator."

What is our primary use case?

We use this solution for ID purposes. When we remove a user from the server, we need a privileged ID password.

We are a University. It's a large organization.

What is most valuable?

It's not very different when compared with other products.

What needs improvement?

From what I can see, the Systems Integrator is useless. When I ask for the information, nothing is given to me. They need to provide better training for the System Integrator.

For how long have I used the solution?

I have been working with this solution for two years.

Buyer's Guide
CyberArk Privileged Access Manager
March 2025
Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.

What do I think about the stability of the solution?

Its' quite stable.

What do I think about the scalability of the solution?

It's a scalable solution but could be improved. On a scale of one to five, I would rate it a four.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The initial setup is pretty easy. It is not complex.

What about the implementation team?

We used a reseller, integrators, but they were useless to me.

What's my experience with pricing, setup cost, and licensing?

Pricing is quite high and it could be improved.

What other advice do I have?

I would rate CyberArk Privileged Access Security a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1226001 - PeerSpot reviewer
Consultant at a financial services firm with 5,001-10,000 employees
Real User
Stable, secured access solution with good flexibility
Pros and Cons
  • "The most valuable feature is that it is flexible. It has many connectors. that have done well, the EPV and SSH sessions are all being recorded and everything works fine."
  • "In the next release, they could simplify the setup and I would like some tasks added like file sharing. When a client connects to CyberArk and wants to put a file on the server, they cannot."

What is our primary use case?

The primary use case of this solution is for third-party developers that come into our infrastructure from VPN to connect. They are organizations that are outside of our organization.

How has it helped my organization?

Before CyberArk, our developers would connect from the VPN directly to the jump servers to get all of their access. We have removed the jump servers to connect to CyberArk.

The security has improved. We know who is accessing and what they are doing. The access is secure. 

CyberArk has increased our security.

What is most valuable?

The most valuable feature is that it is flexible. It has many connectors. that have done well, the EPV and SSH sessions are all being recorded and everything works fine.

What needs improvement?

This solution does not support the SQL Developer. We have to purchase separately from CyberArk and we have to ask them to develop it.

This solution is a bit complex compared to other solutions. The installation and administration are complex.

Some things can be done through the interface, but the whole installation process and upgrade process can be done with the installation script but it's complex.

This is too complex for some organizations that do not have a large scale.

In the next release, they could simplify the setup and I would like some tasks added like file sharing. When a client connects to CyberArk and wants to put a file on the server, they cannot.

I thought that the client would be able to drop a file onto the server and the file would be visible on the server.

I have to disable the connection to provide a copy and this is a security issue, and I closed this file to the client then he can't upload and files to us.

They need to come up with a way for the client to file share with CyberArk.

For how long have I used the solution?

I have been using this solution for six months.

What do I think about the stability of the solution?

This solution is stable. We have not had any issues.

What do I think about the scalability of the solution?

This solution is scalable but pricey.

There are fifty users and they are developers.

How are customer service and technical support?

I have not contacted technical support. I am not an engineer, I work for the bank and I have implemented this solution.

Which solution did I use previously and why did I switch?

Previously we used Fudo and jump servers with OTP. It is not the same, but from a security perspective, it is also quite good and less expensive.

How was the initial setup?

The initial setup is complex.

You need at least one engineer to manage the software. I must have dedicated people to administer it.

What about the implementation team?

We worked with integrators for the installation. The first step was the installation process and the hardening. This process took two weeks to implement.

The migration process was more complex and more time-consuming.

What's my experience with pricing, setup cost, and licensing?

This solution is expensive.

What other advice do I have?

My advice would be to compare with other products and if they don't want such a large solution they could try Fudo or a similar solution that is easier and can scale like CyberArk.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
CyberArk Privileged Access Manager
March 2025
Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
it_user514779 - PeerSpot reviewer
Project Manager at a tech services company with 10,001+ employees
Real User
It is secure and simple to use
Pros and Cons
  • "The voice technology is very good."
  • "It is very simple to use."
  • "The initial setup was somewhat complex."

What is our primary use case?

We are using it for privileged access management.

What is most valuable?

  • It is very secure. 
  • The voice technology is very good.
  • It is very simple to use.

For how long have I used the solution?

More than five years.

What do I think about the scalability of the solution?

We haven't had issues with scalability.

How are customer service and technical support?

We have good support from support. They are very helpful.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

The initial setup was somewhat complex, but we received help from the product support team with the installation.

What's my experience with pricing, setup cost, and licensing?

The product is costly due to its active management features.

What other advice do I have?

The product is the best in the market at the moment.

I would recommend the product for sales learning. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Princ. Info Security Analyst at a insurance company with 10,001+ employees
Real User
Ensures accounts are managed according to corporate policies
Pros and Cons
  • "Ensures accounts are managed according to corporate policies."
  • "It takes people out of the machine work of ensuring credentials remain up-to-date, and handles connection brokering such that human usage and credential management remain independent."
  • "It is easily customized, and that customization makes it very easy to start trying to shoehorn the solution into roles it was never intended to fill."

What is our primary use case?

We use it all.

  • Privileged account access and management
  • Credential rotation
  • Access control
  • Privileged session recording

How has it helped my organization?

CyberArk PAS helps ensure accounts are managed according to corporate policies. In short, it takes people out of the machine work of ensuring credentials remain up-to-date, and handles connection brokering such that human usage and credential management remain independent.

What is most valuable?

All of the features we use have helped our security posture in some way. All of these have their place in defining and supporting the security posture:

  • Password management
  • Session management
  • Recording
  • Access control.

What needs improvement?

Overall, I think it is a fantastic product, when used as designed and intended.

One of its biggest downfalls is also one of its biggest strengths. It is easily customized, and that customization makes it very easy to start trying to shoehorn the solution into roles it was never intended to fill.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user512265 - PeerSpot reviewer
Consultant at a tech company with 1,001-5,000 employees
Vendor
It is modular, and each module can extend its operational area with plug-ins.

What is most valuable?

I think that one of the advantages of the CyberArk PAS suite is that it is modular. On top of the basics, you can implement modules to:

  • Manage (verify, change and reset) privileged passwords and SSH keys
  • Manage (isolate and monitor) privileged session to the different types of devices
  • Control Applications (e.g., malware)
  • Detect, e.g., backdoor use, unusual behavior, and Kerberos hacks of privileged accounts
  • Avoid/remove hardcoded passwords in applications/scripts
  • Implement the principle of least privilege

Even those components can extend their operational area by use of, e.g., plug-ins, making it possible to manage about any kind of privileged account or session.

How has it helped my organization?

I see companies that already have thought about their privileged accounts, while others have not (to that extent). Implementing the CyberArk solution, it helps (and sometimes forces) these companies to think about their privileged accounts. Are they really needed? Who needs access to them? What kind of privileges do these accounts need (service accounts/log on accounts/etc.)? And so on. Thinking about these things helps customers to organize their data/privilege accounts in the CyberArk solution. It then helps the organizations to get control of their privileged accounts and to safely store and manage these, knowing that only the correct persons can access these accounts and that the different devices can only be managed via one central entry point to the datacenter.

What needs improvement?

With every version, I can see that the product wins on functionality and user experience. On the latter though, I hear from customers that on the UI level, things could be better. CyberArk continuously asks for feedback on the product (e.g., via support, yearly summits) from customers and partners, and hence, with version 10, they are addressing these remarks already.

The web portal (and hence the user interface) has some legacy behavior:

  • Some pages are created for past-generation monitors. With current resolutions, filling the pages and resizing some elements on the pages could be handled better.
  • They are not consistent with the layout of different pages. Some have, let’s say, a Windows 7 look and feel, while others have the Windows 8 look and feel.

Nevertheless, even with those remarks, it does what it is supposed to do.

For how long have I used the solution?

I’m working as a partner of CyberArk for about four years now. I started on version v7.1 (currently on v9.7) and I have served about 20 happy customers.

What do I think about the stability of the solution?

As no software is perfect, I don’t think it is any different with CyberArk. Their support, however, is able to tackle most of the problems. Sometimes patches are distributed. The CyberArk solution highly integrates with different platforms (Windows/Linux) and applications (AD, SIEM, email, etc.). So, not configuring it well can result in unexpected behavior. You need to consider the limitations of the platforms it is installed on, as well.

What do I think about the scalability of the solution?

As mentioned, one of the advantages of the CyberArk PAS suite is the modular build up; not only on covering the functional area, but also on size of your network/datacenter. If you, e.g., notice that the number of privileged accounts to manage increases, you can simply add an additional module/component that manages those passwords.

How are customer service and technical support?

Their support is good. It is split up into different areas (technical, implementation, etc.) and I always have a quick answer. And they go all the way for their customers.

Which solution did I use previously and why did I switch?

I saw customers using another product for their privileged accounts. Due to its limitations (e.g., on password and session management) and stability, they decided to switch to CyberArk.

How was the initial setup?

This question goes both ways; initial setup can be straightforward and it can become complex. The architecture in the network and installation of the software itself is pretty straightforward. Most of the modules/components are agentless. This makes it possible to install the solution in the datacenter without impacting any existing devices (no impact on running systems, and simplifying change and release management). Integrating the systems (privileged accounts) in the CyberArk solution can happen gradually.

The flexibility of the product, on the other hand, has as a consequence that there is a lot to configure. Depending on the existing infrastructure and functional demands at the different organizations, care has to be taken to have a correct implementation.

What's my experience with pricing, setup cost, and licensing?

As far as pricing, personally, I’m not involved in the sales part. So, I cannot elaborate on this topic. For licensing, I can advise the same thing as mentioned elsewhere: Start small and gradually grow.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options (being a partner, not customer).

What other advice do I have?

The Privileged Account Security product is a suite. That means that the product consists of different components/modules that cover a particular functional area (check their website) on privileged accounts. Plugging in more of those components in the environment results in covering a greater part of that area. Of course, there is a common layer that is used by all components. This is the security layer that holds and protects the privileged accounts.

Start small. Use first the basic components that, e.g., include password management. Gradually grow the number of components/modules/functional area to include, e.g., other types of accounts, session management, intrusion detection, end-point protection, etc. Having a project scope that is too large will make the step of using the solution too big. Make sure every stakeholder in the project is aware and let them gradually ‘grow’ with the product.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company has a partnership with CyberArk.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

Which improvements are you waiting to see in the product's UI?

PeerSpot user
Technical Manager, System Division at a tech services company with 501-1,000 employees
Consultant
We can monitor sessions in real time. If there's any unnecessary activity, we can terminate the session.

What is most valuable?

With the Privileged Session Manager, we can monitor sessions in real time and terminate the session if there's any unnecessary activity found. For example: We give access to user to access the server only to update patches, but if we find any activity not related to patch updates, we can terminate the session.

How has it helped my organization?

Actually my company/previous company does not use this product, but we sold it to our customer. This product helped our customer manage their privileged accounts. It’s easier to them to manage and control the privileged accounts.

What needs improvement?

It needs more plugin connectors for all devices. CyberArk currently can manage or make it easier to manage about 80% of our total devices. The rest still need R&D to develop the plugin. If CyberArk had more plugin connectors, the customer would not need to raise plugin development requests for several devices and CyberArk could easily connect to these devices.

What I mean with CyberArk needing to improve plugin connector is that currently CyberArk is able to manage almost all devices (server, network devices, security devices etc.) which are more than 80% of all devices. In my experience device such as IBM OS/390 and Cisco TACACS still need custom plugin connectors developed by CyberArk R&D.

If CyberArk IS able manage more than 95% from total devices it would help the customer to using it without raising a support ticket to create a plugin connector. CyberArk will more easier to manage all devices with no compromise

For how long have I used the solution?

I used this solution from mid-2013 until mid-2015.

What do I think about the stability of the solution?

So far, it is stable.

What do I think about the scalability of the solution?

This product is scales easily.

How are customer service and technical support?

Technical support is good. They have good technical teams around the world including southeast Asia.

Which solution did I use previously and why did I switch?

Most customers using a different solution switch to CyberArk because CyberArk is more user-friendly than its competitors and have more plugins compared to the others.

How was the initial setup?

Initial setup was actually easier.

What's my experience with pricing, setup cost, and licensing?

Start small.

Which other solutions did I evaluate?

Yes, we evaluate other options. The issue was about price, stability, scalability and the development of this product to ensure support.

What other advice do I have?

Contact the local distributor for help.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mammad BNB - PeerSpot reviewer
Director Of Technical Operations at BNB Security Alliance
Reseller
Beneficial integration, helpful support, and scales well
Pros and Cons
  • "The most valuable feature of CyberArk Privileged Access Manager is the vault. I am satisfied with the interface and the documentation."
  • "CyberArk Privileged Access Manager could improve the integration with other solutions and ease of use. Additionally, there should be a feature to have remote connections without a VPN."

What is most valuable?

The most valuable feature of CyberArk Privileged Access Manager is the vault. I am satisfied with the interface and the documentation.

What needs improvement?

CyberArk Privileged Access Manager could improve the integration with other third-party secret managers, and vault solutions.

For how long have I used the solution?

I have been working with CyberArk Privileged Access Manager for approximately three years. Our clients are typically financial institutions.

What do I think about the stability of the solution?

CyberArk Privileged Access Manager is stable.

What do I think about the scalability of the solution?

The scalability of CyberArk Privileged Access Manager is good.

Most of our clients are enterprise-sized companies.

How are customer service and support?

I am satisfied with the vendor's support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Balabit and One Identity prior to using CyberArk Privileged Access Manager. I found that CyberArk has more integration out of the box with other solutions and it solves a lot of problems for customers if they have different solutions.

How was the initial setup?

The initial setup CyberArk Privileged Access Manager is easy.

What's my experience with pricing, setup cost, and licensing?

The price of CyberArk Privileged Access Manager could be less expensive.

What other advice do I have?

My advice to others is this solution can solve a lot of problems.

I rate CyberArk Privileged Access Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: B&B Security Alliance has been established in 2019 and only deals with cyber security. B&B Security Alliance provides cyber security solutions to customers wanting to be resilient against new and existing threats. We offer professional services, advisory and through our vendor network we will help you select a suite of best in class products that enhances your reputation and company value.
PeerSpot user
Identity and Access Management Analyst at Security Finance Corporation
Real User
Stable feature functionality and usage has been reliable
Pros and Cons
  • "The solution is stable and reliable."
  • "The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future."

What needs improvement?

The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future.

For how long have I used the solution?

I used CyberArk Enterprise Password within the last 12 months.

What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

We have approximately eight people in my organization that use this solution.

What other advice do I have?

I did not like the solution at all and I was happy when we stopped using it.

I rate CyberArk Enterprise Password an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free CyberArk Privileged Access Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free CyberArk Privileged Access Manager Report and get advice and tips from experienced pros sharing their opinions.