CyberArk Privileged Access Manager Reviews

• Session recording
• Password and access management

• Increased security and visibility

Error messages are useless; better documentation of error codes would be helpful.

I have used it for two years.

I encountered stability issues.

I have not encountered any scalability issues.

Due to meaningless error messages, it is not possible to repair non-trivial errors without support. However, with support, we solved every problem.

I did not previously use a different solution.

You have to exactly follow the installation manual; otherwise, installation can crash with a non-solvable error.

Before choosing this product, I evaluated BalaBit and ObserveIT.

You have to exactly follow the installation manual.

This product helps to improve the privilege account security in the organization. Privilege accounts were involved in all the breaches.

PSM (Privilege Session Manager)

I would like to see improvement in the custom connector for integration with different devices. Currently, it needs professional services and lots of time for out-of-the-box custom connectors.

There were no issues with stability. However, there were a few times when there were stability issues because the solution was deployed on a Windows platform.

There were no issues with scalability.

Technical support is average. They are not so great, because the first level support partner or distributor has to provide the support and customers cannot contact CyberArk support directly.

We moved from version 8 to Version 9.

The initial setup is a bit complex because it has lots of prerequisites and dependencies on Windows' features.

It is not a cheap solution. It is expensive as compared with other solutions. However, it is one of the best solutions in their domain.

I worked in the CyberArk distribution company. However, I have seen that other products do not provide all the features that CyberArk can provide.

For implementation, you will need professional services or other experts.

We sell this solution to our partners. We are not currently using the application for our own use — we're consultants.

Within the solution, I love the fact that everything is recorded. The configuration capabilities are great, too.

There are always improvements that can be made, but nothing really stands out. It's hard for me to say as I am not a direct user.

CyberArk PAS is very stable.

The technical support is excellent. On a scale from one to ten, I would give the support a rating of ten.

The price of this solution is quite reasonable. 

Overall, on a scale from one to ten, I would give CyberArk PAS a rating of ten.