Datadog has clear dashboards and good documentation.
Enterprise Architect at a mining and metals company with 10,001+ employees
Comes with good documentation and clear dashboards
Pros and Cons
- "Datadog has clear dashboards and good documentation."
- "The solution needs to integrate AI tools."
What is most valuable?
What needs improvement?
The solution needs to integrate AI tools.
How are customer service and support?
I avail support from our internal team.
What other advice do I have?
I rate Datadog a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Sr. Manager - DevOps at a aerospace/defense firm with 10,001+ employees
Excellent RUM, session replay, and APM
Pros and Cons
- "The solution has helped out organization gain improved visibility."
- "The product needs a better Datadog agent installation."
What is our primary use case?
We primarily use the solution for logging and APM, and for real user metrics.
How has it helped my organization?
The solution has helped out organization gain improved visibility.
What is most valuable?
The most useful aspects of the solution include RUM, session replay, and APM.
What needs improvement?
The product needs a better Datadog agent installation.
For how long have I used the solution?
I've used the solution for one year.
Which solution did I use previously and why did I switch?
We previously used App Dynamics.
Which other solutions did I evaluate?
Before choosing Datadog, we looked at Splunk.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Datadog
March 2025

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Senior Engineering Manager,Mobile Wireless Engineering at a comms service provider with 10,001+ employees
Efficient and helps with integration and creating queries
Pros and Cons
- "Datadog is providing efficiency in the products we develop for the wireless device engineering department."
- "We need more integration functionality, including certain metrics integration."
What is our primary use case?
The product is primarily used for the DevOps team.
How has it helped my organization?
It has helped us build pipelines for ops review and other functions.
What is most valuable?
Datadog is providing efficiency in the products we develop for the wireless device engineering department. We had to provide more developer integration tools and also needed to help in creating easy queries that would help in creating efficient toolsets for management to make decisions based on these metrics.
What needs improvement?
We need more integration functionality, including certain metrics integration. We should be able to monitor devs and need it to build more monitoring tools and offer leadership metrics.
For how long have I used the solution?
I've used the solution for almost six months.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at a tech services company with 501-1,000 employees
Good alerts and dashboards with helpful stack traces
Pros and Cons
- "The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards."
- "I've only been using Datadog for a few months, and at first, it was frankly overwhelming in terms of both the UI and the available capabilities."
What is our primary use case?
We use actual user monitoring and have set up thresholds for alerts to PagerDuty, Sentry, Slack, and so on. We also have dashboards set up for tracking latency and error rates.
As an individual contributor, I also try to set up dashboards for the individual feature projects I work on. I'd like to learn more ways to use this, though, especially when it comes to more proactive approaches to issues. A starter pack of common-use types would be nice.
How has it helped my organization?
The solution it has improved our organization by expanding the awareness of issues and alerts beyond SRE and really empowering software engineers at a team level to make changes to monitoring and incident responses.
There could still be more training to bring this even further. A lot of the time I get into Datadog and it's already an incident and I am not in the right mindset to learn about the product or set alerts up.
What is most valuable?
The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards.
It is nice that things are so integrated, and any individual thing I build out can likely be re-used across the suite.
Other features I have found useful include the stack traces, especially when it links back to something specific I can look for in the code base. I also like that you can group similar alerts together to look for trends over time instead of one in isolation and see if there have been regressions.
What needs improvement?
The biggest improvement would be around educational content and helping new users get started. I've only been using Datadog for a few months, and at first, it was frankly overwhelming in terms of both the UI and the available capabilities. The workshops today have helped with this, however, more could be done.
For how long have I used the solution?
As a user, I have about six or more months of experience with the solution. As a company, I'm not sure.
Which other solutions did I evaluate?
I was not in charge of evaluating any other solutions.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Devops Engineer II at a comms service provider with 11-50 employees
Great CPU profiler and lots of features but can be overwhelming
Pros and Cons
- "Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before."
- "The sheer amount of products that are included can be overwhelming."
What is our primary use case?
We use the solution for monitoring our logs across distributed clusters. Right now, we have an Elasticsearch solution that is tied to each platform (our product is a PaaS solution).
We are looking at moving to a single pane of glass solution, which Datadog would be good for (plus, we could wrap up other tools like Prometheus, Grafana, Pagerduty, Pingdom, and more). We want to be able to have Datadog running on one single cluster and ingesting and processing logs from all our distributed clusters.
How has it helped my organization?
So far, we are just in the evaluation stages so it's hard to say how it's improved out organization. However, one positive impact it had is it's been just showing us an example of how to build in observability, metrics, tracing, etc., in a better way.
Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before. One potential reason why it may not help us is that we have strict rules around log parsing and may not be able to send it to an external organizaton for ingestion/processing.
What is most valuable?
The CPU profiler has been interesting even though it isn't our core use case.
We are finding that Datadog has way more offerings than originally expected, so we are constantly finding new parts of it that would be convincing to use.
The log and ingestion are very similar to our current Elasticsearch setup. We find the tracing and overall integration/ecosystem to be the most valuable part. Basically, the CPU profiler is a good example of a value add for a problem we knew we had yet was low priority and had hacky workarounds. The value proposition is in the ecosystem as a whole.
What needs improvement?
The sheer amount of products that are included can be overwhelming.
The solution requires better overarching UI, which would make things clearer. Even though I generally dislike the AWS UI, it makes the different services very clear, and it also makes where you are at any given point clear.
The sidebar for all the different services is a bit much.
I also found the tagging of logging pipelines to be a bit tedious. It would be great if, once marked up, it would automatically be a first-class citizen in Datadog.
For how long have I used the solution?
We are still in the evaluation stage and have used it less than one month.
What do I think about the stability of the solution?
The stability looks good so far.
What do I think about the scalability of the solution?
It seems easier to scale and build app functionality across multiple teams rather than other solutions.
Which solution did I use previously and why did I switch?
We have used Elasticsearch, Grafana, and Prometheus. We are still evaluating Datadog.
What was our ROI?
The product has provided good ROI by saving development time as well as time managing setting up ES.
What's my experience with pricing, setup cost, and licensing?
It is somewhat expensive compared to open-source options.
Which other solutions did I evaluate?
We evaluated Elasticsearch, Grafana, and Prometheus. We are still evaluating Datadog.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: evaluator
Software Engineer at a comms service provider with 11-50 employees
Industry-standard with good profiling and helpful alerts
Pros and Cons
- "The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
- "It can be overwhelming for new people as it has a lot of features."
What is our primary use case?
We use different tools for log collection and monitoring. Using Datadog will combine different use cases into one product that will be easier to manage.
The tools we use are open-source, so there is no commercial support. Having customer support would be ideal since we're a small team.
Profiling would be another great feature to have. Currently, it's manual. Having Datadog would give us a standard, and we don't have to do much manual work.
How has it helped my organization?
It will solve a lot of our problems. We have different tools for each of them in our organization; they are open-source and therefore not very well maintained with there is no customer support.
Having an industry-standard product such as Datadog would be ideal for us as we are short on manpower. Since this is a managed all-in-one product with readily available support, we will be able to focus on application logic rather than figuring out why a tool isn't working.
What is most valuable?
The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling. We have different tools for each of them in our organization and all of them are open-source. These are not very well maintained and there is no customer support.
Having an industry-standard product is ideal for us as we are short on manpower. Profiling is another amazing feature. Currently, we rely on some open-source solutions, and it's all done locally. Having it done on Kubernetes would give us more insights and help with performance. Alerting is again a nightmare for us. Datadog solves all of these issues.
What needs improvement?
It can be overwhelming for new people as it has a lot of features. The UI could certainly be improved. Having less information with better organization could help newcomers. I haven't seen the documentation, however, a well-organized documentation would invite many varied users.
For how long have I used the solution?
I've been using the solution for three years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SRE at a computer software company with 51-200 employees
Great for log aggregation, searching, and system monitoring
Pros and Cons
- "The ability to easily drill down into log queries quickly and efficiently has helped us to resolve several critical incidents."
- "Datadog could always lower the price!"
What is our primary use case?
We are using Datadog for server metrics, log aggregation and searching, system monitoring, alerting the team about errors, and dashboards for our developers. It's used by the Site Reliability Engineering team and Management of all levels.
It's assisting us in proving SOC II compliance.
We're looking to improve our usage of Datadog's RUM and APM components to get better and more performance insights on our production environments.
We're also looking to leverage more synthetic monitors and runbooks for anyone responding to incidents.
How has it helped my organization?
The ability to easily drill down into log queries quickly and efficiently has helped us to resolve several critical incidents so far this year, and we heavily rely on a series of dashboards showing us various queues and load on CPU and memory for servers.
We also have a view of the information required when we begin the patch and/or upgrade processes.
I've also set up several monitors to alert the Site Reliability Engineering team when various metrics show a server might be reaching capacity. We use it to send an email suggesting we increase the size of the cloud instance.
What is most valuable?
The ability to easily drill down into log queries quickly and efficiently has helped us to resolve several critical incidents. We heavily rely on dashboards that are showing us various queues and load on CPU and memory for servers.
We also have a view of the information required when we begin the patch and/or upgrade processes.
I've arranged several monitors to alert the Site Reliability Engineering team when various metrics show a server that might be reaching capacity. We use it to send an email suggesting we increase the size of the cloud instance.
What needs improvement?
Datadog could always lower the price! In general, more demos online and maybe more free hands-on tutorials for basic functionality would be good for less technical users.
I would also prefer more chances to amend the contract more than twice a year. As a smaller but growing company, it can be difficult to adequately predict demand.
For how long have I used the solution?
I've used the solution for more than three years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SRE at a tech vendor with 201-500 employees
Customizable, secure, and helps with managing content
Pros and Cons
- "The platform appeals to companies spanning many industries on a global scale."
- "There is always room for improvement when dealing with cloud-based technologies. Mainly, I would say, it's just increasing our offerings to attract various other types of industries and businesses across more fields."
What is our primary use case?
We use an enterprise version of a CMS platform which is enabling businesses to transmit content to their customers. The tool is fully customizable to the end user, including out-of-the-box integrations as well as APIs for custom plugin support.
Our systems fully manage content using AWS as the back-end cloud provider. Assets are kept in secure buckets and utilize the Kubernetes infrastructure to deliver our product to end users and internal authors. Using the CMS allows for business people to manage content without needing development efforts.
How has it helped my organization?
This tool is the sole purpose of my company and the solutions we provide around it. Enabling customers to manage their content in a fast, reliable, and highly user-friendly setup has been critical to our success.
Offering our product at SaaS, PaaS, cloud, and on-prem editions has enabled us to provide a solution for all types of customers.
The platform appeals to companies spanning many industries on a global scale.
Being based in SUI allows us to secure both the EU and other companies more easily.
What is most valuable?
The enterprise version of a CMS platform enables businesses to transmit content to their customers.
The tool is fully customizable to the end user, including out-of-the-box integrations as well as APIs for custom plugin support.
The content is fully managed within our systems using AWS as the back-end cloud provider. Assets are kept in secure buckets, and we can utilize the Kubernetes infrastructure to deliver our product to end users and internal authors.
Using the CMS allows for business people to manage content without needing development efforts. Allowing this type of setup for business users has been a key reason for our success.
What needs improvement?
There is always room for improvement when dealing with cloud-based technologies. Mainly, I would say, it's just increasing our offerings to attract various other types of industries and businesses across more fields.
New features as requested by our existing customers will help make the product better.
For how long have I used the solution?
The product was self-developed.
What other advice do I have?
We use a SaaS deployment.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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