I have been familiar with Dell NetWorker for maybe more than ten years. I don't remember exactly when we first sold it, but it was introduced to post-production customers about six, seven, or eight years ago.
It depends on customer requirements when I recommend Dell NetWorker. I offer it to all of them. It's based on the customer requirements and the project. Some customers, especially those with Cisco, are suggested to use it based on the price and platform.
I offer Dell NetWorker based on customer requirements. Performance, connectivity, and pricing are important, although I don't know why at the application level.
Comparing it to Huawei, it’s kind of in the middle of Huawei and Cisco. As for technical support, the service provided in Turkey is very good, and they also offer on-site support for some products, which keeps us happy.
There should be more user training. Some users or customers prefer Cisco due to familiarity with the Cisco user interface. Perhaps a public training program for NetWorker switches would aid IT teams and technical people in gaining experience.
In terms of marketing strategy, Dell should consider creating certifications similar to Cisco's CCNA, which has significantly helped Cisco in marketing and user adoption.
I have been familiar with Dell NetWorker for maybe more than ten years. The exact timeline is unclear, but direct sales to post-production customers began about six to eight years ago.
Technical support in Turkey is excellent, providing on-site support for some products. We can connect with Dell easily and swiftly, which keeps us content with their service.
Positive
For budget-conscious customers, I consider local products like Netgear, Huawei, or FS, depending on their requirements.
Pricing is reasonable when compared with Cisco, but it's kind of in the middle when compared to Huawei. Licensing starts at around $5,000 US dollars and can go up to $40,000 or $50,000, depending on the project. In our last project, the cost was about $20,000.
We offer a bundle that includes a three-year warranty and local support, which is sufficient for most customers. However, due to economic considerations in Turkey, they are often reluctant to extend SLA support.
If the customer's budget aligns with Dell's offerings, I recommend using Dell NetWorker. I rate Dell's technical support as nine out of ten.
