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AndreTan - PeerSpot reviewer
Data Continuity Specialist at Sapta Tunas Teknologi
Reseller
Top 10
Efficient backup and recovery with processes, centralized management, and seamless integration with various platforms, providing reliable data integrity for enterprise environments
Pros and Cons
  • "The feature that offers the greatest benefits in ensuring data integrity is its backup capability."
  • "Regarding improvements for NetWorker, I believe implementing cross-platform restore functionality is essential. This feature would allow for compatibility with various backup software solutions, similar to Veeam."

What is our primary use case?

We use Dell NetWorker in the banking sector.

How has it helped my organization?

It optimizes Backup and Recovery procedures, making them exceptionally swift.

The types of data and systems we predominantly safeguard with Dell NetWorker include VMs. It enables us to protect infrastructure, bare metal clients, databases, and applications.

Dell NetWorker itself cannot replicate, hence relying on Data Domain for replicating data and backup configurations. 

Integrating Dell NetWorker with other Dell products can bring significant advantages to both our organization and our clients. Utilizing NetWorker enhances our understanding of the backup environment and workload.

What is most valuable?

The feature that offers the greatest benefits in ensuring data integrity is its backup capability. This feature significantly enhances speed and efficiency, which is crucial for our operations. Additionally, NetWorker can be installed on Linux systems, and it offers a virtual appliance option, which enhances security measures.

What needs improvement?

There's an issue with the management environment. Regarding improvements for NetWorker, I believe implementing cross-platform restore functionality is essential. This feature would allow for compatibility with various backup software solutions, similar to Veeam. Additionally, enhancing features related to virtualization infrastructure would be beneficial.

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For how long have I used the solution?

I have been working with it for four years.

What do I think about the stability of the solution?

It exhibits remarkable stability. One of our clients has utilized it for over a decade, encountering only a single issue during that time. I would rate it eight out of ten.

What do I think about the scalability of the solution?

I would rate its scalability capabilities seven out of ten. Our clients are mostly large enterprise organizations.

How are customer service and support?

I would rate the customer service and support nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate the initial setup six out of ten because technical expertise is required for the process.

What about the implementation team?

Deployment typically takes approximately thirty minutes if you are familiar with the required steps.

What's my experience with pricing, setup cost, and licensing?

The pricing for the telecom, government, and banking sectors is relatively affordable. Dell offers bundled packages, making it cost-effective, especially when considering the inclusion of DTS data protection.

What other advice do I have?

Before implementation, I recommend investigating to determine the types and sizes of workloads, as well as the expectations of their usage. Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Stanislaw Jagielski - PeerSpot reviewer
Trainer, Storage Consultant at Oxon
Real User
Top 10
Provides good automation but needs to be streamlined
Pros and Cons
  • "The tool's most valuable feature is its ability to recover the data."
  • "The tool should be more streamlined and simplified to create a backup to receive objects."

What is our primary use case?

I use the solution in my company for data protection, backup, and system restoration.

What is most valuable?

The tool's most valuable feature is its ability to recover the data.

What needs improvement?

The tool should be more streamlined and have the possibility to set up a backup for a bunch of clients who are different in nature. You have a few SQL servers with different credentials for backup, but you have to specify a single object for each of them because you have different credentials. The tool should have something similar to IAM tools and allow integrations with fiber channels and some IAM solutions so that it can be streamlined, resolving the problems with the management of the access to databases and backup.

The features of the tool meet my requirements. I have no such new requirements in the tool, so I cannot say what needs to be added to the product for me at the moment.

The tool should be more streamlined and simplified to create a backup to receive objects.

For how long have I used the solution?

I have been using Dell NetWorker for twenty-five years. I recommend the tool to my company's customers.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. You can use the tool on one computer, but at the same time, you can use the same binaries to make a system that will protect thousands of them.

How are customer service and support?

Everybody wants the response time to be less or zero, but no support team can meet such expectations. I rate the technical support an eight and a half out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Tivoli Storage Manager, HPE, NetBackup, and Dell Avamar. Dell NetWorker is the best option in the market if you know how to implement and use it. If you know how to use it, the tool is very good.

How was the initial setup?

Considering my twenty-five years of working experience with the tool, implementing it is easy. The implementation phase of the tool can be easy for beginners because the product has an interface that is quite okay. There are a lot of wizards now, so it is more streamlined from the point of view of how to create the protection policies and so on, making it an easy process.

The solution is deployed on an on-premises model.

What's my experience with pricing, setup cost, and licensing?

I am not a customer of the tool, so I never paid the price for the tool. My customers or end users use the tool because they pay for it.

What other advice do I have?

The tool's automation is very good because you can automate all the traffic to run the backups. We don't want to run the backup but prefer to restore the copies of the backups to the client's systems. You can use the system easily and customize things to meet all the requirements from the point of view of automation. The tool is a very flexible system for both automation and protection.

I think there is no integration with any AI-driven management tasks. AI is more or less very popular nowadays, but I think there is nothing like it in the tool.

I recommend the tool to others, especially to those who use Dell Data Domain. If you plan to use the tool on one computer and then go to thousands of them, then I won't recommend it to you.

The integration of the tool with third-party products is fine.

I rate the tool a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Dell NetWorker
December 2024
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Pratyush Bhosale - PeerSpot reviewer
Chief Manager - information technology at UTKARSH SMALL FINANCE BANK LIMITED
Real User
Top 5
A stable enterprise-level data protection software, but it could be more user-friendly
Pros and Cons
  • "I like that it's stable and scalable."
  • "It could be more user-friendly."

What is our primary use case?

We run a software-based service. You need a network of software, and for that, you need one physical server with the connectivity of fiber cables and fiber cords. The server configuration has to be high.

What is most valuable?

I like that it's stable and scalable. 

What needs improvement?

It could be more user-friendly. 

For how long have I used the solution?

I have been handling Dell NetWorker for about a year and a half. 

What do I think about the stability of the solution?

Dell NetWorker is a stable product. 

On a scale from one to ten, I would rate its stability at seven.

What do I think about the scalability of the solution?

Dell NetWorker is a scalable product.

On a scale from one to ten, I would rate its scalability at seven.

What's my experience with pricing, setup cost, and licensing?

I have a capacity-based license, but I don't know the exact cost of that license.

What other advice do I have?

On a scale from one to ten, I would give Dell NetWorker a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Isaac Fisher - PeerSpot reviewer
Chief Financial Officer at STL
MSP
Top 5
Stable, easy to set up, and offers good technical support
Pros and Cons
  • "The updated graphical interface is better than it used to be."
  • "There should be more vendors incorporated into the solution."

What is our primary use case?

Primarily, I use the solution in order to backup to tape, usually for long-term backups.

What is most valuable?

With NetWorker, I'm still trying to use it more now, as I wasn't so much in the past.

I like how easily I am able to recognize the labels, the barcodes on the tape. With NetWorker, once you know your tapes and you have your record of them, you should be able to identify them easily.

The updated graphical interface is better than it used to be.

The initial setup is very straightforward. 

The solution is very stable.

We find the product to be scalable. 

Technical support is very helpful.

What needs improvement?

In older versions, the graphical user interface isn't so good. 

There should be more vendors incorporated into the solution.

For how long have I used the solution?

I've been using the solution for about two years or so. 

What do I think about the stability of the solution?

We have found the stability to be quite good. The performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution scales well. If a company needs to expand it, it can do so. 

We have five people working on the solution in our company.

We do not plan to increase usage at this time. In fact, we may switch to another solution.

How are customer service and technical support?

We have been satisfied with technical support. They've been helpful and responsive. 

How was the initial setup?

A company will find the initial setup wot be straightforward. It's not complex or overly difficult. The implementation process is easy.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the licensing costs.

Which other solutions did I evaluate?

We are considering switching to Commvault. We're looking into it a bit more. However, that would depend on what the client would like to do. It's not up to us.

What other advice do I have?

I've been using the solution as a customer and an end-user.

I work on the latest version of the solution, however, I can't speak to the exact version number. 

Currently, I'm just trying to find out if, let's say you've done a backup with NetWorker in the past, how are you'll be able to migrate that data to Commvault.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mark Torpy - PeerSpot reviewer
Data Protection Specialist at Tech Mahindra Limited
Real User
Very scalable and stable, supports all kinds of backups, and can be used across multiple sites and locations
Pros and Cons
  • "It has the ability to support all kinds of backups. It can be used to back up databases, operating systems, virtual machines, Lotus Notes, and Exchange. It can also do remote image backups for remote sites. It integrates and works with Data Domain. It is an enterprise-class product that can be used for anything and everything across multiple sites and locations. It is also very scalable."
  • "Its console UI should be better. It should also have more out-of-the-box reporting functionalities. It should also have easier cloud integration. They have got cloud boost and things like that, but if you want to directly back up to the cloud, I'm not too sure whether you can do it. For example, you can easily send data from Commvault to AWS, Azure, or a container, but it seems to be not so easy in NetWorker."

What is our primary use case?

We use it for backups and data protection.

What is most valuable?

It has the ability to support all kinds of backups. It can be used to back up databases, operating systems, virtual machines, Lotus Notes, and Exchange. It can also do remote image backups for remote sites.

It integrates and works with Data Domain. It is an enterprise-class product that can be used for anything and everything across multiple sites and locations. It is also very scalable.

What needs improvement?

Its console UI should be better. It should also have more out-of-the-box reporting functionalities.

It should also have easier cloud integration. They have got cloud boost and things like that, but if you want to directly back up to the cloud, I'm not too sure whether you can do it. For example, you can easily send data from Commvault to AWS, Azure, or a container, but it seems to be not so easy in NetWorker.

For how long have I used the solution?

I have been using this solution for a few years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable. It is used by our customers, and their user base is quite large with around 3,000 users.

How are customer service and technical support?

Their technical support is very good.

How was the initial setup?

It takes half an hour to one hour. You can do it yourself, but sometimes, you may run into issues and require tech support. We have five people for 24/7 support for our customers.

If it is a virtual machine and you're upgrading the Networker version, you have to take a snapshot image before you upgrade it so that you can roll back to the earlier version in case you run into a problem. EMC doesn't support upgrades.

What's my experience with pricing, setup cost, and licensing?

We do need to purchase a license, but sometimes, it comes as a part of the Dell Data Protection Suite (DPS). It has a capacity-based licensing.

What other advice do I have?

I would recommend this solution. We plan to keep using it.

I would rate Dell EMC NetWorker a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chea Thoya - PeerSpot reviewer
Business Unit Head - Enterprise Compute and Business Resiliency at Konvergenz
Real User
Top 10
Highly reliable, quick support, and integrates well
Pros and Cons
  • "The most valuable feature of Dell NetWorker is its quick configuration and handling of large databases."
  • "Dell NetWorker could improve the GUI to include rack recovery."

What is our primary use case?

I am using Dell NetWorker for backing up mission-critical business databases.

What is most valuable?

The most valuable feature of Dell NetWorker is its quick configuration and handling of large databases.

What needs improvement?

Dell NetWorker could improve the GUI to include rack recovery.

For how long have I used the solution?

I have been using Dell NetWorker for a few months.

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

We have four engineers using this solution in my company and we plan to increase our usage.

Dell NetWorker is a scalable solution.

How are customer service and support?

The support from the vendor was quick.

Which solution did I use previously and why did I switch?

I used IBM Spectrum Protect prior to Dell NetWorker. We choose to use Dell NetWorker because it has quicker recovery time objectives and the integration into DD is a lot better.

How was the initial setup?

The initial setup of Dell NetWorker is straightforward. The process took a few days to complete.

What about the implementation team?

We had some assistance when we did the implementation. However, after a while, we can do it ourselves.

What was our ROI?

We have observed a return on investment by utilizing Dell NetWorker, and we deem it a worthwhile expenditure compared to not having the solution.

What's my experience with pricing, setup cost, and licensing?

The solution follows a subscription model for licensing. We pay annually to use the solution and the price is high.

What other advice do I have?

I would recommend this solution to others.

I rate Dell NetWorker an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
OmobolajiOlaloku - PeerSpot reviewer
Senior Enterprise System Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 5
User-friendly, easy to install, scalable, and is very stable, but they should provide local support
Pros and Cons
  • "Deduplication is the most valuable feature of this solution."
  • "I would like to see encryption included in the next release to encrypt the data that we are backing up."

What is our primary use case?

We use Dell EMC NetWorker for our database and applications.

How has it helped my organization?

Because of the duplication feature, we were able to save a significant amount of storage space. We do not have to duplicate the data that is being backed up to storage. With this feature, we can back up a single data set rather than multiple data sets.

It has enabled us to save a significant amount of storage space while also lowering our storage acquisition costs.

What is most valuable?

Deduplication is the most valuable feature of this solution.

It is very intuitive and easy to use.

What needs improvement?

I believe that the area of support could be improved. They don't appear to have an adequate number of staff members to assist us if we have any problems. It would be extremely beneficial if they could provide local support.

I would like to see encryption included in the next release to encrypt the data that we are backing up.

For how long have I used the solution?

I have been working with Dell EMC NetWorker for three years.

What do I think about the stability of the solution?

It is very stable. We have no issues with the stability of Dell EMC NetWorker.

What do I think about the scalability of the solution?

Dell EMC NetWorkerDell is a scalable product.

We upgraded to a newer version twice.

We have a large company with over 200 users.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

We were able to complete the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

Dell EMC NetWorker is very expensive.

Licensing fees should be reduced. It is a bit expensive, but it is a good application.

What other advice do I have?

I used to manage the backups, but I am no longer responsible for them.

I would rate Dell EMC NetWorker a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Lead Offering Solution Architect Cloud and Workload with 10,001+ employees
Real User
A straightforward setup, but the solution needs better automation
Pros and Cons
  • "The backup software has been much faster since we've deployed the solution."
  • "I haven't had a good experience with technical support. It takes them a very long time to resolve issues."

How has it helped my organization?

The backup software has been much faster since we've deployed the solution.

What needs improvement?

The system needs better integration with other toolsets.

Support could be improved. EMC also needs to offer more information for users online.

The solution needs more automation and more reporting, so we don't need to check everything manually.

For how long have I used the solution?

I've been using the solution for six months.

What do I think about the scalability of the solution?

We use the solution every day, for all of our backups. We don't plan to increase usage, but we do use it extensively right now.

How are customer service and technical support?

I haven't had a good experience with technical support. It takes them a very long time to resolve issues.

Which solution did I use previously and why did I switch?

We used to use HP DataProtector. It took too much effort to manage it, which is why we switched.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

It's approximate, but I believe we pay around $20-30,000 a month in licensing.

Which other solutions did I evaluate?

We did not evaluate other option before choosing this solution.

What other advice do I have?

We use the private cloud deployment model of the solution.

Networker is a fine solution, but there are other more modern automated solutions on the market. We are considering changing to one of those. They take up fewer resources, which is why we are considering switching. I believe this solution is better than Data Protector, but there's another one, Rubrik, that saves a lot of time and effort.

We should have involved EMC with the implementation because it was difficult. I would recommend others consider this lesson that we learned from our attempt.

I would rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: December 2024
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Buyer's Guide
Download our free Dell NetWorker Report and get advice and tips from experienced pros sharing their opinions.