Dell NetWorker Reviews

The primary use case is for system and data backup. I'm the area technical manager and we are resellers. 

This is a good solution and our clients are happy with it. There are no issues and it meets expectations. It's very user-friendly with a good interface. 

I'd like to see a faster recovery window. Having a better recovery system would make a big difference. 

We've been using this product for 20 years. 

The stability is great. 

The scalability is good, we currently have over 100 users. 

Customer support is very good and I rate it highly. 

Positive

The initial setup is very straightforward and usually takes a couple of hours. 

Licensing costs are a little high. Dell has different kinds of licenses including a traditional license and a capacity-based license.

I recommend this solution and rate it nine out of 10. 

We provide this solution to our customers and we are partners with Dell. I'm an information consultant. 

The valuable features are scalability, virtual environment protection, and the migration to OneCloud feature. All the features are excellent. 

This is an expensive solution, in addition to which, the interface is not user-friendly. We're sometimes looking for a feature on one interface and it's on another. It would be helpful if they would centralize everything on one interface.

I've been using this solution for two years. 

The solution is stable. 

The solution is scalable.

Dell support is the best in the world. 

The initial setup is very complex but once that's done, the rest is easy. We've deployed this solution to 10 customers. 

NetWorker is a very expensive solution. 

I usually compare NetWorker with NetBackup which comes with IBM Spectrum Connect. I think NetBackup is a better solution. In our country, it's only the communication operators who use this solution because they have more data to manage every day.

This solution is suitable for enterprise-size organizations. I usually only provide NetWorker as an option if the customer asks for it. If it were my choice, I would recommend Veeam or IBM Spectrum Protect.

I rate the product six out of 10. 

NetWorker sometimes has issues with the backup not starting and with connecting to the Oracle servers.

I've been using NetWorker for around three months.

Dell's technical support are quite helpful with straightforward issues, though they can be slow. However, they don't have the deep knowledge to solve complex issues, so our time is wasted.

The initial setup was a little complex, but engineers should find it ok.

I would not recommend NetWorker to other users and would rate it seven out of ten.

We use Dell EMC NetWorker for several solutions we have had such as Exchange, Microsoft SQL, Linux, Windows File, File data backups, and Oracle Databases.

It's easy to use.

NetWorker is coming to end-of-life in a couple of years, and even Dell has said that they are not going to continue with it. They no longer develop it.

They put their efforts into the new Power Protect products instead. 

Support for the cloud could be better and with the existing features, it could be a bit more robust. Also, the flexibility could be improved.

They need more support for image backups.

The company has used this solution for 15-20 years.

We are not working with the latest version.

It's a pretty stable solution.

It's not scalable. Once you have created a backup server and you have configured it for a specific load, then you can't change it. 

You have to estimate how big the load is that you are going to have. If that increases, suddenly, you will need to create a new server. 

I wouldn't suggest that it is scalable. Scalability is an area that needs improvement.

We are an admin group and we have several technicians that look into it as well. We have 40 users in our organization.

Experience with technical support varies, sometimes they are very good and other times they are not that good.

However, their higher levels of Technical support are very good.

I used other solutions in earlier employments. This company has been using NetWorker for as much as 20 years.

I did not participate in the installation. It was already installed when I arrived.

We have a team of 5 engineers to deploy and maintain this solution.

They are not cheap. I don't know the fees specifically but they should definitely be cheaper. Everything should be cheaper :-)

Since they are going to stop developing this solution, I cannot recommend it to others.

I would rate Dell EMC NetWorker a seven out of ten.

We use the Dell EMC NetWorker to make backups for our virtual environment. We have about 14 servers and we backup everything using NetWorker.

The backup capabilities and the automatization of the backup - along with the potential to make the back up on a virtual machine - are the solution's most valuable aspects. 

It's not just about making a backup on a file level. It's about backing up the entire machine all at once that's very useful for us.

Technical support could be improved. They shouldn't just serve those who speak English. The technical support should be in the national language of the country they are servicing and not only in English due to the fact that it's sometimes difficult for us to explain all the things that are going wrong in an unfamiliar language. It creates a communication barrier and makes getting problems solved harder.

The solution is not easy to administer unless you are very familiar with the product.

The licensing rules are difficult to navigate and understand.

The administrator's interface should be much easier to navigate.

I've been using the solution for four years.

It would be hard to judge the scalability as we have never tried to expand the solution. However, I suspect it may be challenging as the solution has difficult licensing rules.

Technical support is okay, however, they only offer service in English. If you don't speak English, or English is not your first language, you will have issues with communicating.

Before Dell EMC NetWorker we used to use Novell NetWare and the Novell Network and Backup. We needed to switch due to the fact that Novell is no longer available in Europe.

We didn't handle the implementation ourselves. I wouldn't be able to discuss the procedure or if it ultimately was complex or straightforward.

The reseller took about one month to help us internally understand how to work with the solution. We were grateful for the help as the solution is not easy to administer. 

We have two people who are responsible for the solution and the backups.

Our reseller handled the initial setup on our behalf. They did a good job. We were satisfied with their level of service.

Licensing rules are very complicated in NetWorker. The license depends on, in one version, the value of the backup data, and, in another, the physical workstation. It changes from version to version.

I do not know other solutions very well. I know of Hewlett Packard's backup solution. That said, I only know NetWorker and Avamar. These two products are from Dell. 

We're Dell customers. We don't have a business relationship with the company.

I am the administrator of our Dell EMC NetWorker and I make backups of the servers and also run the solution. We only backup our server. We do not back up a user's workstation. The only backups are made by the administrators.

From my perspective, Dell EMC NetWorker is a good solution to make backups. I'd rate the solution nine out of ten. I'd rate it higher if the administrator's interface was easier to navigate.

The GUI is the best feature. It's very good and easy to use.

It is very easy to manage and easy to configure the backup.

We are having some issues with some of the features. For example, the reporting, or the display of current licensing on the portal need improvement.

The reporting is not to our satisfaction and our main area of concern. It doesn't provide any form of analysis.

There is a delay in the offering from Dell.

Support is definitely an area of concern because of the time it takes to resolve our issues. We should not have to wait long periods of time to have issues resolved. When a complaint is logged the issue should be resolved within a reasonable amount of time.

I have been using Dell EMC NetWorker for 20 years.

We are currently working with version 19.0.

Version 19 has been stable, but there were several versions in between that had some issues, such as versions five, eight, and nine. In addition to the stability issues, there were some concerns with the performance.

Scalability for us is limited because we are using this solution for system backup. and not beyond that. We don't have any cloud, and we do not have any snapshot; it is simply a file system backup.

We have not yet explored scalability. Our requirement is a very basic one.

We have contacted technical support for the issues that we are facing with some of the features and their response to us was that they are faced with some delays in resolving these issues. This is the reason that we are exploring other backup solutions.

We have several cases that are pending and have been for a very long time.

Support from Dell needs improvement. We are not getting the type of response that we were expecting from Dell.

The responses we have received from Dell have not been encouraging.

The initial setup is not an issue, it can be installed easily.

We have a total of 35 servers, that were installed individually.

The licensing model can be traditional licensing or capacity-based licensing. We have traditional licensing rather than capacity-based because of our long history.

We are currently evaluating other products as we would like to replace Dell EMC NetWorker with another backup software. We would like to carry out some PoCs to see which is the best. Feature-wise, we would like to know which is the best on the market.

We are also evaluating other products to see which features this solution is lacking.

I would recommend this solution, but if asked specifically about the support then I would not recommend this solution's support.

As far as performance is concerned, and the working functionality point of view, definitely it is a good solution.

We have also used this solution for the last 20 years. Definitely, there is a level of comfort.

However, as of late, maybe when Dell had taken over from EMC, we have noticed there is an issue as far as support is concerned. We are not getting good support, which is what we are supposed to get from them, especially since we have been long-standing customers of EMC NetWorker. Regardless of what we were supposed to get, we are not getting it.

I would rate Dell EMC NetWorker a seven out of ten.

I am a business partner of Dell EMC. For POC purposes, we deploy and use it on-premises to get an overview of each and every feature of Dell EMC NetWorker.

We use Dell EMC NetWorker for physical workload as well as virtual workload. We have deployed it on-premises as well as on the cloud for our clients. We have deployed it for a number of projects, and we are completely satisfied with it.

The best feature of Dell EMC NetWorker is its wide spectrum of available plugins for each and every software that you can back up, such as SAP HANA, Oracle, AXI-based machines, or Dell-based machines. Whatever you want to back up, you can do it with Dell EMC NetWorker. It is a very solid backup software. It is the oldest backup software from EMC, and it comes from Dell EMC's legacy.

It is not easy to understand and deploy. It is complex in nature. Simplicity is not there. When we deploy it, the customer always needs some training from us. To make it user friendly, there should be one agent that can be used to back up every product. Dell EMC NetWorker uses so many user agents. In PowerProtect Data Manager, you can just install its VM, import that VM into vCenter, and you can start to do backups directly from vCenter. However, in Dell EMC NetWorker, you always need one server, and from that server, you need to initiate all backups. You must know the interface and the CLI. It is not user friendly.

It would be a great feature if we can deploy Dell EMC NetWorker on a virtual machine, like Avamar. The additional features that are required in Dell EMC NetWorker are already available in PowerProtect Data Manager and Avamar. Therefore, there is no need to enhance Dell EMC NetWorker. It would be better if they can just rename it to PowerProtect Data Manager or Avamar.

I have been using Dell EMC NetWorker for more than six years.

It is stable.

It always provides you ethical backup. When you reach your maximum license capability, it never stops you from doing your backups. This is a caring feature of this solution that I always liked. 

When you get a license for one terabyte, you can back up 100 terabytes of data. They never stop you from doing that ethically. We always need to follow the ethics of any software. Customers in Pakistan are using over commercial licenses, and they are happy with this feature.

It is excellent from the pricing point of view. It is free with Data Protection Suite. Similarly, when you purchase Avamar, Dell EMC NetWorker is free with one terabyte license capacity. Its price is very competitive. 

We have deployed this solution for many companies and for every kind of company, such as banks, logistics companies. One of the biggest companies in Pakistan is using Dell EMC NetWorker since 2015, and they are very happy with it. Another company with a big data center is using this solution since 2016, and they are also happy. There is no challenge in adapting and having this solution in your environment.

Dell EMC NetWorker is a very good software for physical workloads and virtual workloads. It is known for certain features. PowerProtect Data Manager is a next-generation backup software. It also provides you the simplicity and ease of use. It is not complex. I always recommend using the latest backup software. I would first recommend PowerProtect Data Manager. Avamar would be number two, and Dell EMC NetWorker would be number three. 

I would rate Dell EMC NetWorker a seven out of ten. 

We are using Dell EMC NetWorker for backup and restore purposes.

The support for legacy products is very good.

The components for container support such as Docker and Kubernetes need improvement. They are lacking.

Stability needs improvement. Also, scalability could be better.

I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups. Image backups are faster.

I have been using this solution for more than 15 years.

We are not using the latest version, we are one major version behind.

We have had some issues with stability, but we can't say for certain that it is an issue with the client's environment, or if it's an issue with the server.

It's a scalable solution.

We have approximately 5,000 clients per backup server, and we have six servers.

We have not contacted technical support. We have only had a few issues that we were able to resolve.

For newer software, EMC has expressed that they will not be supporting NetWorker for much longer. It is my understanding that they will continue for the next two years only. 

We are looking for new technology, and we are in the middle of an RFI.

I would not recommend Dell EMC NetWorker, as the product will end in a few years.

I would rate Dell EMC NetWorker a seven out of ten.