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it_user303789 - PeerSpot reviewer
Infrastructure Analyst at a engineering company with 1,001-5,000 employees
Real User
It allows us to share our knowledge and experience with it on other sites in our organization, although it lacks support for Xen and RHEV.

What is most valuable?

It's easy to configure and manage.

How has it helped my organization?

In our organization, we are working with Networker on other sites, so we can share our knowledge and experience.

What needs improvement?

We pretend to start image backups from VMware, but we are also working with Xen and RHEV, and this product doesn't support those platforms.

For how long have I used the solution?

I´ve worked on it for over 10 years, since v6.

Buyer's Guide
Dell NetWorker
November 2024
Learn what your peers think about Dell NetWorker. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Just in version 7.x.x, where they changed all graphical interface and had some stability issues.

What do I think about the scalability of the solution?

When I used to work in a consultant office, we had to split one backup server into three to support the amount of clients. This customer had a lot of backup server instability.

How are customer service and support?

Customer Service:

It is great; EMC support is one of the best.

Technical Support:

It is great, a good level of knowledgement and escalation.

Which solution did I use previously and why did I switch?

I used to work with TSM as well, but Networker is easier to deploy.

What other advice do I have?

There are some features that other software, like Avamar, does better, and that EMC could incorporate into Networker.

Ensure you have good architecture job before implementation. At our organization, we are scheduling all our backups from the same business line to ensure it's all done at the same time, to ensure all backups are scheduled at the same time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ValereFEUGWANG - PeerSpot reviewer
Information System Consultant at CFAO Technologies
Real User
Good scalability and virtual environment protection but the interface is not user-friendly
Pros and Cons
  • "Good scalability and virtual environment protection."
  • "The UI is not user-friendly."

What is our primary use case?

We provide this solution to our customers and we are partners with Dell. I'm an information consultant. 

What is most valuable?

The valuable features are scalability, virtual environment protection, and the migration to OneCloud feature. All the features are excellent. 

What needs improvement?

This is an expensive solution, in addition to which, the interface is not user-friendly. We're sometimes looking for a feature on one interface and it's on another. It would be helpful if they would centralize everything on one interface.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Dell support is the best in the world. 

How was the initial setup?

The initial setup is very complex but once that's done, the rest is easy. We've deployed this solution to 10 customers. 

What's my experience with pricing, setup cost, and licensing?

NetWorker is a very expensive solution. 

Which other solutions did I evaluate?

I usually compare NetWorker with NetBackup which comes with IBM Spectrum Connect. I think NetBackup is a better solution. In our country, it's only the communication operators who use this solution because they have more data to manage every day.

What other advice do I have?

This solution is suitable for enterprise-size organizations. I usually only provide NetWorker as an option if the customer asks for it. If it were my choice, I would recommend Veeam or IBM Spectrum Protect.

I rate the product six out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Dell NetWorker
November 2024
Learn what your peers think about Dell NetWorker. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Datacenter Administrator at Creative Solutions
Real User
Decent technical support but problems with backup
Pros and Cons
  • "Dell's technical support are quite helpful with straightforward issues."
  • "NetWorker sometimes has issues with the backup not starting and with connecting to the Oracle servers."

What needs improvement?

NetWorker sometimes has issues with the backup not starting and with connecting to the Oracle servers.

For how long have I used the solution?

I've been using NetWorker for around three months.

How are customer service and support?

Dell's technical support are quite helpful with straightforward issues, though they can be slow. However, they don't have the deep knowledge to solve complex issues, so our time is wasted.

How was the initial setup?

The initial setup was a little complex, but engineers should find it ok.

What other advice do I have?

I would not recommend NetWorker to other users and would rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1315983 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
Real User
Stable and easy to use but it could be more flexible, scalable, and have better support
Pros and Cons
  • "It's easy to use."
  • "They need more support for image backups."

What is our primary use case?

We use Dell EMC NetWorker for several solutions we have had such as Exchange, Microsoft SQL, Linux, Windows File, File data backups, and Oracle Databases.

What is most valuable?

It's easy to use.

What needs improvement?

NetWorker is coming to end-of-life in a couple of years, and even Dell has said that they are not going to continue with it. They no longer develop it.

They put their efforts into the new Power Protect products instead. 

Support for the cloud could be better and with the existing features, it could be a bit more robust. Also, the flexibility could be improved.

They need more support for image backups.

For how long have I used the solution?

The company has used this solution for 15-20 years.

We are not working with the latest version.

What do I think about the stability of the solution?

It's a pretty stable solution.

What do I think about the scalability of the solution?

It's not scalable. Once you have created a backup server and you have configured it for a specific load, then you can't change it. 

You have to estimate how big the load is that you are going to have. If that increases, suddenly, you will need to create a new server. 

I wouldn't suggest that it is scalable. Scalability is an area that needs improvement.

We are an admin group and we have several technicians that look into it as well. We have 40 users in our organization.

How are customer service and technical support?

Experience with technical support varies, sometimes they are very good and other times they are not that good.

However, their higher levels of Technical support are very good.

Which solution did I use previously and why did I switch?

I used other solutions in earlier employments. This company has been using NetWorker for as much as 20 years.

How was the initial setup?

I did not participate in the installation. It was already installed when I arrived.

We have a team of 5 engineers to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

They are not cheap. I don't know the fees specifically but they should definitely be cheaper. Everything should be cheaper :-)

What other advice do I have?

Since they are going to stop developing this solution, I cannot recommend it to others.

I would rate Dell EMC NetWorker a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1133397 - PeerSpot reviewer
Administrative at a university with 51-200 employees
Real User
Great automatization and backup capabilities with good training available from resellers
Pros and Cons
  • "The backup capabilities and the automatization of the backup - along with the potential to make the back up on a virtual machine - are the solution's most valuable aspects."
  • "The licensing rules are difficult to navigate and understand."

What is our primary use case?

We use the Dell EMC NetWorker to make backups for our virtual environment. We have about 14 servers and we backup everything using NetWorker.

What is most valuable?

The backup capabilities and the automatization of the backup - along with the potential to make the back up on a virtual machine - are the solution's most valuable aspects. 

It's not just about making a backup on a file level. It's about backing up the entire machine all at once that's very useful for us.

What needs improvement?

Technical support could be improved. They shouldn't just serve those who speak English. The technical support should be in the national language of the country they are servicing and not only in English due to the fact that it's sometimes difficult for us to explain all the things that are going wrong in an unfamiliar language. It creates a communication barrier and makes getting problems solved harder.

The solution is not easy to administer unless you are very familiar with the product.

The licensing rules are difficult to navigate and understand.

The administrator's interface should be much easier to navigate.

For how long have I used the solution?

I've been using the solution for four years.

What do I think about the scalability of the solution?

It would be hard to judge the scalability as we have never tried to expand the solution. However, I suspect it may be challenging as the solution has difficult licensing rules.

How are customer service and technical support?

Technical support is okay, however, they only offer service in English. If you don't speak English, or English is not your first language, you will have issues with communicating.

Which solution did I use previously and why did I switch?

Before Dell EMC NetWorker we used to use Novell NetWare and the Novell Network and Backup. We needed to switch due to the fact that Novell is no longer available in Europe.

How was the initial setup?

We didn't handle the implementation ourselves. I wouldn't be able to discuss the procedure or if it ultimately was complex or straightforward.

The reseller took about one month to help us internally understand how to work with the solution. We were grateful for the help as the solution is not easy to administer. 

We have two people who are responsible for the solution and the backups.

What about the implementation team?

Our reseller handled the initial setup on our behalf. They did a good job. We were satisfied with their level of service.

What's my experience with pricing, setup cost, and licensing?

Licensing rules are very complicated in NetWorker. The license depends on, in one version, the value of the backup data, and, in another, the physical workstation. It changes from version to version.

Which other solutions did I evaluate?

I do not know other solutions very well. I know of Hewlett Packard's backup solution. That said, I only know NetWorker and Avamar. These two products are from Dell. 

What other advice do I have?

We're Dell customers. We don't have a business relationship with the company.

I am the administrator of our Dell EMC NetWorker and I make backups of the servers and also run the solution. We only backup our server. We do not back up a user's workstation. The only backups are made by the administrators.

From my perspective, Dell EMC NetWorker is a good solution to make backups. I'd rate the solution nine out of ten. I'd rate it higher if the administrator's interface was easier to navigate.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Development Manager, Technology Integration Services at a computer software company with 1,001-5,000 employees
Reseller
Stable and scalable with good tech support and an easy setup
Pros and Cons
  • "Technical support is good."
  • "There should be total integration of the replication and cloud logistic back up on cloud."

What needs improvement?

Dell EMC should be more aggressive with its marketing; such as is done by Commvault.

There should be total integration of the replication and cloud logistic back up on cloud.

What do I think about the stability of the solution?

The stability has been fine thus far. 

What do I think about the scalability of the solution?

The solution is definitely scalable.

How are customer service and support?

Technical support is good. 

How was the initial setup?

The initial setup is completely easy, not hard at all. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay.

Which other solutions did I evaluate?

Commvault does more aggressive marketing than Dell EMC. 

What other advice do I have?

Features are constantly evolving. Initially, I dealt with ERP backup, but we have since moved to the environment. Nowadays, there are cloud-related features. We position ourselves to meet the customer's needs, not just concerning any one given feature. 

My advice is that a person who designs a solution for the backup or backup management, ensure that, in respect of the application, all agents take care not to encounter problems once the solution has been deployed. 

I rate Dell EMC Networker as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
CTO at New Horizon Computers
Real User
A solid backup software with a wide spectrum of plugins, but not easy to understand and deploy
Pros and Cons
  • "The best feature of Dell EMC NetWorker is its wide spectrum of available plugins for each and every software that you can back up, such as SAP HANA, Oracle, AXI-based machines, or Dell-based machines. Whatever you want to back up, you can do it with Dell EMC NetWorker. It is a very solid backup software. It is the oldest backup software from EMC, and it comes from Dell EMC's legacy."
  • "It is not easy to understand and deploy. It is complex in nature. Simplicity is not there. When we deploy it, the customer always needs some training from us. To make it user friendly, there should be one agent that can be used to back up every product. Dell EMC NetWorker uses so many user agents. In PowerProtect Data Manager, you can just install its VM, import that VM into vCenter, and you can start to do backups directly from vCenter. However, in Dell EMC NetWorker, you always need one server, and from that server, you need to initiate all backups. You must know the interface and the CLI. It is not user friendly. It would be a great feature if we can deploy Dell EMC NetWorker on a virtual machine, like Avamar. The additional features that are required in Dell EMC NetWorker are already available in PowerProtect Data Manager and Avamar. Therefore, there is no need to enhance Dell EMC NetWorker. It would be better if they can just rename it to PowerProtect Data Manager or Avamar."

What is our primary use case?

I am a business partner of Dell EMC. For POC purposes, we deploy and use it on-premises to get an overview of each and every feature of Dell EMC NetWorker.

We use Dell EMC NetWorker for physical workload as well as virtual workload. We have deployed it on-premises as well as on the cloud for our clients. We have deployed it for a number of projects, and we are completely satisfied with it.

What is most valuable?

The best feature of Dell EMC NetWorker is its wide spectrum of available plugins for each and every software that you can back up, such as SAP HANA, Oracle, AXI-based machines, or Dell-based machines. Whatever you want to back up, you can do it with Dell EMC NetWorker. It is a very solid backup software. It is the oldest backup software from EMC, and it comes from Dell EMC's legacy.

What needs improvement?

It is not easy to understand and deploy. It is complex in nature. Simplicity is not there. When we deploy it, the customer always needs some training from us. To make it user friendly, there should be one agent that can be used to back up every product. Dell EMC NetWorker uses so many user agents. In PowerProtect Data Manager, you can just install its VM, import that VM into vCenter, and you can start to do backups directly from vCenter. However, in Dell EMC NetWorker, you always need one server, and from that server, you need to initiate all backups. You must know the interface and the CLI. It is not user friendly.

It would be a great feature if we can deploy Dell EMC NetWorker on a virtual machine, like Avamar. The additional features that are required in Dell EMC NetWorker are already available in PowerProtect Data Manager and Avamar. Therefore, there is no need to enhance Dell EMC NetWorker. It would be better if they can just rename it to PowerProtect Data Manager or Avamar.

For how long have I used the solution?

I have been using Dell EMC NetWorker for more than six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It always provides you ethical backup. When you reach your maximum license capability, it never stops you from doing your backups. This is a caring feature of this solution that I always liked. 

When you get a license for one terabyte, you can back up 100 terabytes of data. They never stop you from doing that ethically. We always need to follow the ethics of any software. Customers in Pakistan are using over commercial licenses, and they are happy with this feature.

What's my experience with pricing, setup cost, and licensing?

It is excellent from the pricing point of view. It is free with Data Protection Suite. Similarly, when you purchase Avamar, Dell EMC NetWorker is free with one terabyte license capacity. Its price is very competitive. 

What other advice do I have?

We have deployed this solution for many companies and for every kind of company, such as banks, logistics companies. One of the biggest companies in Pakistan is using Dell EMC NetWorker since 2015, and they are very happy with it. Another company with a big data center is using this solution since 2016, and they are also happy. There is no challenge in adapting and having this solution in your environment.

Dell EMC NetWorker is a very good software for physical workloads and virtual workloads. It is known for certain features. PowerProtect Data Manager is a next-generation backup software. It also provides you the simplicity and ease of use. It is not complex. I always recommend using the latest backup software. I would first recommend PowerProtect Data Manager. Avamar would be number two, and Dell EMC NetWorker would be number three. 

I would rate Dell EMC NetWorker a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1315983 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
Real User
Supports legacy products well but the container support is lacking
Pros and Cons
  • "The support for legacy products is very good."
  • "I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups."

What is our primary use case?

We are using Dell EMC NetWorker for backup and restore purposes.

What is most valuable?

The support for legacy products is very good.

What needs improvement?

The components for container support such as Docker and Kubernetes need improvement. They are lacking.

Stability needs improvement. Also, scalability could be better.

I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups. Image backups are faster.

For how long have I used the solution?

I have been using this solution for more than 15 years.

We are not using the latest version, we are one major version behind.

What do I think about the stability of the solution?

We have had some issues with stability, but we can't say for certain that it is an issue with the client's environment, or if it's an issue with the server.

What do I think about the scalability of the solution?

It's a scalable solution.

We have approximately 5,000 clients per backup server, and we have six servers.

How are customer service and technical support?

We have not contacted technical support. We have only had a few issues that we were able to resolve.

What other advice do I have?

For newer software, EMC has expressed that they will not be supporting NetWorker for much longer. It is my understanding that they will continue for the next two years only. 

We are looking for new technology, and we are in the middle of an RFI.

I would not recommend Dell EMC NetWorker, as the product will end in a few years.

I would rate Dell EMC NetWorker a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Dell NetWorker Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Product Categories
Backup and Recovery
Buyer's Guide
Download our free Dell NetWorker Report and get advice and tips from experienced pros sharing their opinions.