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it_user158877 - PeerSpot reviewer
Senior Consultant Server & Storage with 1,001-5,000 employees
Real User
Replication of backed-up data between sites for disaster solutions is valuable. Delivers all the time.

What is most valuable?

VTL, Dedupe and replication.

How has it helped my organization?

Replication of backed-up data between sites for disaster solutions.

What needs improvement?

Haven’t thought about it because its deliver all the time.

For how long have I used the solution?

5 years for customers.

Buyer's Guide
Dell PowerProtect DD (Data Domain)
February 2025
Learn what your peers think about Dell PowerProtect DD (Data Domain). Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and support?

Customer Service:

10 of 10.

Technical Support:

10 of 10.

Which solution did I use previously and why did I switch?

No, it was the first VTL we used for customers and because of its function and uptime we can’t see a reason to change to another vendor.

How was the initial setup?

A walk in the park = straightforward.

What about the implementation team?

Both vendor and in-house. The vendor had a high level of expertise.

Which other solutions did I evaluate?

No.

What other advice do I have?

Read the config and admin guides for products and as well implementation guides for backup vendors, for my customers, IBM TSM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user159162 - PeerSpot reviewer
Director of Technical Support at a tech services company with 51-200 employees
Consultant
Good product, the technical support leaves much to be desired.

Valuable Features

Data Domain deduplication is excellent.

Improvements to My Organization

Not yet had a significant measurable improvement.

Use of Solution

I used this solution for 6 months.

Deployment Issues

The implementation was not done with me. This product was already in place when I arrived at the company.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

No.

Technical Support:

Bad. The service left much to be desired, even with the proper support.

Implementation Team

The implementation was not done with me.

Other Solutions Considered

Was not present in this decision.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseLead Infrastructure Architect at ThinkON
ExpertTop 5Real User

I have to agree the Support could be much better but if you have an SE on your account they are a good resource too. Product is good but don't recommend it for a primary backup device but rather a secondary one.

Buyer's Guide
Dell PowerProtect DD (Data Domain)
February 2025
Learn what your peers think about Dell PowerProtect DD (Data Domain). Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
SystemCoc204 - PeerSpot reviewer
System Consultant at onyxes
Consultant
An excellent enterprise-level solution with a good deduplication feature
Pros and Cons
  • "The deduplication feature is the most valuable part of the solution."
  • "EMC is very expensive for small customers."

What is our primary use case?

Our customers have a lot of big data that they work with. The solution allows them to decrease the amount of data which can appear over the network and optimizes the bandwidth of the network itself.

What is most valuable?

The deduplication feature is the most valuable part of the solution.

The backup storage is also very good.

What needs improvement?

The solution could adjust the size of the discs. The processor or the cache on the Data Domain could be better.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is very straightforward. Deployment takes about a week. We needed two engineers to handle the initial setup.

What's my experience with pricing, setup cost, and licensing?

EMC is very expensive for small customers. For enterprise-level companies, like banks, it offers a good price. 

What other advice do I have?

We use the on-premises deployment model.

We're a reseller; we offer this solution to our clients.

I would rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Dell PowerProtect DD (Data Domain) Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Dell PowerProtect DD (Data Domain) Report and get advice and tips from experienced pros sharing their opinions.