We are actually using it in the test environment, not in production. That is our use case. What we want to do is we want to test it and find issues either with our core or infrastructure before it goes live.
QA Performance Lead at a manufacturing company with 10,001+ employees
PurePath helps you pinpoint issues, then develop and focus them in the right way
Pros and Cons
- "Having the metrics easily understood and easily articulating the information."
- "The ability to use PurePath in analytics is definitely the most valuable feature. It helps you pinpoint issues, then develop and focus them in the right way."
- "We are able to fix issues rather quickly, by identifying then fixing them. Therefore, the efficiency of the organization has improved. We are spending less time fixing issues."
- "The AppMon 6.5 is problematic in configuring. It is little finicky. When we configured the JVM, it did not work."
What is our primary use case?
How has it helped my organization?
We are able to fix issues rather quickly, by identifying then fixing them. Therefore, the efficiency of the organization has improved. We are spending less time fixing issues.
Business case: We had a problem with the previous solution where we were spending more time on it. That meant increased costs. Now, we are spending less time, so costs have decreased. That is how you improve the efficiency of the organization.
What is most valuable?
The ability to use PurePath in analytics is definitely the most valuable feature. It helps you pinpoint issues, then develop and focus them in the right way. It helps to fix them rather quickly.
What needs improvement?
I am more interested in the end-to-end performance system, not only the server site from the client's side.
For example:
- How much time is spent on the client when the user is interacting with the mobile application or even web application?
- How much time each click took?
- How much time the page object domain took to load up?
- Even if it is a mobile app, when you interact with the app, how much time the control took to respond to it?
Right now, we use the Dynatrace library to build. Then, we would like to generate the overall transaction and the performance it has when the request is coming from different networks across different regions, different periods, and different parts of the world, like the synthetic monitoring solution. So, there are desperate systems.
What we would like to see is to make it easy, more automated with an easier way of doing these things. OneAgent is an easier approach which you just install it automatically into the installed application and it sends you the information. For the mobile clients, we want to get the end-to-end thing that makes it easier to set up, that will be cool.
Buyer's Guide
Dynatrace
March 2025

Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
For how long have I used the solution?
Still implementing.
What do I think about the stability of the solution?
With stability, we have seen some issues. Then, we fixed them. So, it is stable now.
What do I think about the scalability of the solution?
The scalability is another objective. We are trying to test the scalability of Dynatrace. We have seen some scalability issues because of the non-optimal users of the resources and the infrastructure, so we made it more scalable. So, it is acceptably scalable.
The role of AI when it comes to IT's ability to scale in the cloud and manage performance is very important. The AI definitely works.
How are customer service and support?
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very technically, savvy people. Most of them, not all of them are. Also, some of the sales accounts, they are able to find you the right technical people, if necessary.
Which solution did I use previously and why did I switch?
In my organization, I am dealing with more than 20 applications. I have to scale with limited resources, so I needed a sophisticated tool to tell me where the problem is. Traditionally, I would be telling you that you have a problem. Now, I am able to tell you that you have a problem right now and what it is. That has made a big difference. I was looking for tool to do this, then I found Dynatrace.
How was the initial setup?
The AppMon 6.5 is problematic in configuring. It is little finicky. When we configured the JVM, it did not work.
Sometimes, people are making mistakes, typos, or even if you just sit down you need to be in the light, either in the beginning or in the end. So, this is always a little problematic for us. The issue is not super small, but it is okay.
What was our ROI?
We are buying more licenses, because we are seeing more value.
What other advice do I have?
I would advise a colleague or friend to use Dynatrace.
The most important criteria when selecting a vendor:
- PurePath
- Ease of use
- The dashboard
- Having the metrics easily understood and easily articulating the information.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Application Monitoring Specialist at a energy/utilities company with 1,001-5,000 employees
We have been able to avoid issues before they actually happen
Pros and Cons
- "It is very stable. The improvements that they keep making just make the tool more useful."
- "The proactive monitoring that we can do with Dynatrace where it is 24/7 on with all the user experience indexed and everything coming into us."
- "Support was very quick to help us identify a problem and fix it immediately"
- "There are a lot of features that could be added that would make this a very useful solution, but it is getting there."
What is our primary use case?
We have multiple applications at our company and the user experience is really important to us. We started getting Dynatrace products in to see how we can improve user experience and find some of the performance issues that we were unaware of. Some applications were practically black boxes for us, and we could not get an in-depth view into them.
Therefore, we started with DC RUM and AppMon to get more details for such applications and this helped us immensely. We have really improved in customer satisfaction and also we found out a few performance issues that we were not aware of earlier. DC RUM, especially, was able to identify faulty tiers very quickly and Apmon gets the root cause quickly. Later on, we started getting into synthetic monitoring to identify problems from any offshore users, so this was really helpful.
The problem we had with Apmon was the instrumentation was difficult. It is really time consuming and you need to get into every process and tie it up. Therefore, we are moving to Dynatrace and their latest solution as managed. This has completely reduced time for us. It is an agent at the operating system level and the process gets tagged automatically, so that is very useful.
We are very happy with the way Dynatrace has worked out for us and we are slowly moving into Dynatrace Managed, but we hope to get our complete monitoring solution into Dynatrace Managed.
How has it helped my organization?
Dynatrace is almost a single pane of glass solution.
What is most valuable?
Root cause analysis is definitely very valuable for us. Also, the proactive monitoring that we can do with Dynatrace where it is 24/7 on with all the user experience indexed and everything coming into us. With this information, we have been able to avoid issues before they actually happen, which is fantastic. Each minute that we are down costs the company money. If we can avoid that, and we can stop things from going there, it has been the greatest use for us. Being proactive about issues and avoiding downtime.
What needs improvement?
We would like to see data from different monitoring tools. We do have some network monitoring tools and some infrastructure monitoring tools that were already there before Dynatrace came in, and we would like to see if we can send that data into Dynatrace.
Maybe it could send the data from load balancers, firewalls, and everything to Dynatrace. It is my understanding that they are developing on it. Once we get that working, that would be very useful.
There are a lot of features that could be added that would make this a very useful solution, but it is getting there.
What do I think about the stability of the solution?
It is very stable. The improvements that they keep making just make the tool more useful.
What do I think about the scalability of the solution?
We are on a managed solution, so everything is on-premise. Even their cloud systems are very scalable. We have never had any problems with it.
We do not really work with cloud that much. Definitely, AI would help us in scaling because even though we are not in the cloud on our physical server, we have seen some instances where an application either has way more CPU than it needs or way more memory than it needs. Just by analyzing its resource consumption, we can scale it properly, then add more servers or reduce the number of servers accurately rather than throw resources at it as a solution for any performance problem.
How are customer service and technical support?
The technical support is very knowledgeable.
There were a few cases where we were having trouble with something and the solution gets back to us within hours. So, that is really useful.
Initially, the complexities were due to lack of knowledge about the tool and it was our fault. Eventually, we even got into problems where we had an issue with Dynatrace servers not functioning as expected, but the support was very quick to help us identify the problem and fix it immediately.
Which solution did I use previously and why did I switch?
We were using multiple tools, but they were not really a single pane of glass for everything. It was one tool for the network, one tool for the infrastructure, etc. and the people had to manually stitch everything together. It is not really reliable at times when you are stitching together all the data.
How was the initial setup?
Initial setup was very straightforward.
What about the implementation team?
Initially, we had technical support. As we started scaling, I did it by myself.
Which other solutions did I evaluate?
We just started getting into APM. We did a review of a few monitoring tools, but Dynatrace seemed to be on the top.
What other advice do I have?
If you are looking to implement something right now, look for any technology like Dynatrace OneAgent, which basically removes all the manual work like tagging each process. Therefore, if you have any technology that can just sit on an operating system level and view all the processes running in that operating system, that would be fantastic.
If I had just one solution which could provide real answers, not just data, the immediate benefit to my team would be quick resolution. This way we would know what exactly the problem is and we could later find out how it went wrong, but the best thing would be the quick resolution.
Most important criteria when selecting a vendor: They have quick support and how willing are they to accommodate any of our requirements or needs. Also, can they get either PoCs or sale orders quickly to us. So, just have action in time.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Dynatrace
March 2025

Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Software Developer at The Travelers Companies, Inc.
Troubleshooting features like PurePath, and dashboarding in addition, give us good insight
Pros and Cons
- "Some of the troubleshooting features for development, the PurePath technology in AppMon, are valuable. The dashboarding gives us some good insight into some fluctuations in some of the application areas."
- "If there was something that could be done at a local developer's station, something like, "Hey, here's a hint, this thing looks like it might not be optimized," or the like. I think more development features, to hedge that performance would be good."
- "Even with PurePath and the like, it still takes time, a day or whatever - or expert knowledge of some person - to be able to identify a problem quickly."
- "I think at times AppMon has given some folks some headaches from a configuration standpoint, and a maintenance standpoint, but aside from that I don't think they've really had many headaches with it."
What is our primary use case?
We use AppMon to monitor our production system today. We're also looking at ways to get our development teams looking into things as they commit, and identifying performance problems, as soon as we can.
Our team is one of the few development spaces in our organization that actually uses Dynatrace to give us some feedback in terms of performance level, test regions, things like that. We're trying to find ways to get other people involved there.
How has it helped my organization?
When I first started, it was about five years ago, I don't really recall what was being done for application performance monitoring. But about three or four years ago they put Dynatrace into place, and I know it's provided a lot of insight, especially when we had production outages, to troubleshoot and quickly identify the problem.
What is most valuable?
For us, some of the troubleshooting features for development, the PurePath technology. The dashboarding gives us some good insight into some fluctuations in some of the application areas. But, seeing the new Dynatrace stuff makes me think, it could be a little easier.
What needs improvement?
If there was something that could be done at a local developer's station, something like, "Hey, here's a hint, this thing looks like it might not be optimized," or the like. More development features, to hedge that performance.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
Some of the UEM capability interfered a little bit with one of our UIs. Aside from that, I don't think I know of any performance problem with the application.
What do I think about the scalability of the solution?
I don't think we've had any problems with scalability.
How is customer service and technical support?
I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively works with him to work through any kinds of problems, configuration problems, things like that. We've had good support from them.
What other advice do I have?
I don't know that we use too much in the way of AI to scale our production today. We do use Pivotal Cloud Foundry when we do have some auto scaling-up of some of our microservices. But those things, I definitely think are going to become more commonplace, and more part of everything that we do.
I think the AI stuff is going to help us going forward, because we're breaking apart some of our bigger, monolithic applications, and building our microservices, so there are going to be things that need to scale up, scale down, based on what someone is doing. So I think that AI stuff is really going to drive a lot of that.
Regarding one tool that could provide not only data but real answers, even with PurePath and things like this, it still takes time, a day or whatever - or expert knowledge of some person - to be able to identify a problem quickly. From what I've seen so far, the AI stuff actually gives you at least five, six, different possibilities at worst case. So, just that insight alone would be a big time-saver for everybody.
When working with a vendor, I think it's really important that they're - I don't want to say available - but responsive. And I think with the guardian service we've been using so far from Dynatrace, it's worked pretty well.
I would rate AppMon a seven out of 10. I think at times it has given some folks some headaches from a configuration standpoint, and a maintenance standpoint, but aside from that I don't think they've really had many headaches with it.
Definitely weigh your options. I know there's some availability for proof of concept with Dynatrace, where they actually work with you, whether it's a guardian service or sales. They will work with you to identify the proper solution and setup for you, so I think that's really a good thing, instead of just dropping some software product on your platform.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Platform Architect Senior at The PNC Financial Services Group, Inc.
We use it for monitoring all our applications
Pros and Cons
- "We use it for monitoring all the applications in our bank, and it works fantastically."
- "Sometimes we have issues with the code on their side. We like to get it fixed."
- "The integration of the tools is getting there. It is still not there yet, because we still have to get a lot of tools to put together."
What is our primary use case?
We use it for monitoring all the applications in our bank, and it works fantastically.
How has it helped my organization?
We know it is a primary part of it and we use it for everything. It is starting to become a culture differential. People are starting to understand what it is and what it can give them. It is a slow process, but it is really changing and it is making people start to understand how their applications work.
What is most valuable?
- Root cause analysis
- Problem solving
What needs improvement?
Deeper dive on the Dynatrace web versions, so we can get down to the packets if it is available. The ability for business transactions in application automatic deciphering.
The integration of the tools is getting there. It is still not there yet, because we still have to get a lot of tools to put together.
What do I think about the stability of the solution?
It is sometimes good, sometimes bad, but most of the time it is getting better. Some of it is the installation and configuration, we screwed it up. The other side of it is that sometimes we have issues with the code on their side. We like to get it fixed.
What do I think about the scalability of the solution?
Scalability is getting better. It has had its issues. We have scaled it very large, and it is getting better. The newest version will scale, but we have not tested it yet.
How are customer service and technical support?
When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either an environmental area or something they need to work on it sometimes can take time to get done.
They take a reasonable amount of time if it is on the roadmap, but if it is not on the roadmap, then it does take awhile.
Which solution did I use previously and why did I switch?
We have used siloed monitoring tools in the past. I have a big problem with silo. Silos never solve a problem.
I am a trouble shooter. I used to have break silos. Silos are the not "ME" generation. Not me, not me, not me. We had to break that. Sometimes silos caused people anger and stepped on people's toes. It just made people say "Not me, it's not my job," but they found, when you break them, it opens up reality.
Which other solutions did I evaluate?
There are the tools that are better, but overall, it is the best suite out there.
What other advice do I have?
Do tests. Do PoCs to make sure that it fits in your environment, because there are a lot of different ways of doing things, and if you find out that it fits your environment, do use it. It is a fantastic tool, but you have to learn how to use it.
The role of AI has become very important when it comes to IT's ability to scale in the cloud and manage performance problems. The more complex digital gets, the more important AI is when it is done right, because it takes less time to do things. It filters through all the garbage, so you do not have to pay somebody to it, and it takes care to do a good job.
If I had just one solution which could provide real answers, not just data, it would affect our team and every team in the world if it was done properly very well.
Most important criteria when evaluating products:
- Does it work.
- Don't listen to the FUD.
- Make sure it does what you want to do under the load that you want to do it.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Enterprise Monitoring Engineer at a financial services firm with 1,001-5,000 employees
Scalability is outstanding. It won't tax our environment at all as it will scale sideways.
Pros and Cons
- "Scalability is outstanding. It won't tax our environment at all as it will scale sideways."
- "No one else works with security gateways. I am able to configure those perfectly well within the banking and FDIC infrastructure to pass audits."
- "Documentation is slightly in error as far as directory set ups and guidance. We came to our own solution for distributing the disk loads."
What is our primary use case?
The use case is internal applications and vendor applications, mostly all that run on either .NET or Java.
How has it helped my organization?
All the prior monitoring tools were based mostly on infrastructure. Everybody was really good at keeping their boxes alive and networks running. However, there was a big exposure point on API failures and no mechanism for service response for those.
What is most valuable?
So far, it has been app interoperability and identifying failure cases in call-outs, out of the app to outside resources.
What needs improvement?
We still have future issues, because the integration is ServiceNow and that is only a reference. It would appear that actually to get further along you can't use just Dynatrace. You'd now have to contract for services to finish up your integrations.
We are changing our ITSM. If we had continued on our current path, they have no integration to a HEAT ITSM. That would have been a big problem for us. Fortunately for them, Dynatrace went through a review of that last year, and they have decided to go to ServiceNow. However, it does appear that the ServiceNow is a reference platform, not an actual solution. It would be better if some of these API implementations and things were not reference solutions. Looks like the partners were working on that, but the company as a whole is not. They are working on their product primarily. They are in some tough competition with New Relic and AppDynamics, so they have to keep on that. Thus, integrations is the weak point.
What do I think about the stability of the solution?
Dynatrace has been terribly stable. I have run Dynatrace Managed, which is internal, and I am able to take down individual boxes in the middle of the business day with no effect. The cluster is very stable. I have not had a update with an error at all. Then, through the Spectre Meltdown stuff, my Linux admin has been able to patch and unpatch with no issue at all. The cluster stayed alive the entire time. Basically, since October, we have met 100% uptime.
What do I think about the scalability of the solution?
Scalability is outstanding. Right now, I am running it in a virtual environment. We are running what they call small sets. We are only running at about 20%, because you have to build a minimum set of three. However, it won't tax our environment at all. It will scale sideways. If I have three, I have seven more nodes to go, so I have quite a bit of headroom. So, it will scale great.
How are customer service and technical support?
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a while. Then, we have uncovered a couple of bugs, and we used to wait for the solution. I have been a good QA for them in some cases. Generally, nothing show-stopping.
Some of their sprints have had some inconsistent pieces. They generally fix them in two or three sprints after that.
Which solution did I use previously and why did I switch?
We did not have an APM solution previously.
How was the initial setup?
It was not straightforward. Documentation is slightly in error as far as directory set ups and guidance. We came to our own solution for distributing the disk loads. However, there were two or three different components that worked off the same pathings. A couple of the teams were not aware that when people went outside a stock installation that their assumptions were incorrect across components, and they had to resolve some documentation issues.
Which other solutions did I evaluate?
The evaluation was between AppDynamics, New Relic, and Dynatrace. Dynatrace won out for a couple of things.
- The AppDynamics engineers never got the solution in place on our environment, and the New Relic product was not able to work sufficiently well with the security solutions through the firewall. The real killer that took it over the top was Dynatrace's promise to work with Asia natively.
- The security gateways. No one else works with security gateways. I am able to configure those perfectly well within the banking and FDIC infrastructure to pass audits. With the other two products, you have to allow all your hosts out, and the security gateway solves this for me. Then, of course, we put it on-premise anyway.
Of the three, Dynatrace, AppDynamics, and New Relic, Dynatrace rates a 10 out of 10.
What other advice do I have?
Look at Dynatrace for these very reasons: the security gateways, the ability to scale sideways, and the ability to identify more internal applications. Do not rely as New Relic did on third-party implementations of just plug-ins. Dynatrace does the plug-ins natively, usually.
Never go with one solution. For the same reason that you do collaborative work, it is better to have different opinions.
Most important criteria when selecting a vendor:
- It has to cover the platforms that we run in the company.
- It has to be an established company that is not too flaky. It has to show an engineering pre-sale staff that is competent. Then, it has to work within our secure environment.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees
We can see what users are seeing, the JavaScript errors, root causes of problems; however, tech support has been slow at times
Pros and Cons
- "The real user experience monitoring is very helpful. We can see what real users are seeing, what JavaScript errors, what pages are very slow for them. As well, it helps to correlate the front-end users to the back-end application components, and the corresponding Method which is failing, as well. We are able to go to the correct spot and fix the issue."
What is our primary use case?
We’re primarily using Dynatrace for user-experience monitoring, for our Autodesk e-store as well as our Autodesk subscription management.
The performance is really good. It’s really helping us to catch problems and find out where the root cause is.
How has it helped my organization?
The main time to resolve issues is coming down with Dynatrace.
Previously, it used to take time to find out what was the exact reason, why this user is failing, what is the user's complaints. Now we can see proactively, this is the component that is failing, and we are going to fix it. The time to the solution has improved.
Regarding AI and managing performance problem in the cloud, it’s very important. We have a lot of monitoring tools. We believe that with the new Dynatrace AI, the alerts will be reduced. It’s only binding to one alert where the exact, root cause of the issue is, instead of giving a thousand alerts, spamming them with all the email alerts and services. Just one alert that says: this is the problem, this is the root cause of all these things.
What is most valuable?
The real user-experience monitoring is very helpful. We can see what real users are seeing, what JavaScript errors, what pages are very slow for them. As well, it helps to correlate the front-end users to the back-end application components, and the corresponding Method which is failing, as well. We are able to go to the correct spot and fix the issue.
What needs improvement?
The real-user replay that they demoed here at the Performance 2018 conference, it would be really good if we can get that. And the other is the self-healing; it’s currently not there. We have to forward the events to some outsourced remediation solution and then they work on the event. If they also provided the self-healing option, that would be really good.
For how long have I used the solution?
Still implementing.
What do I think about the stability of the solution?
So far we haven’t had any issues with the Dynatrace infrastructure itself. We have been using Dynatrace AppMon for the last two and a half years. We’re migrating to Dynatrace now, we have started a PoC, with the new AI etc., to experiment with it.
What do I think about the scalability of the solution?
We haven’t touched scalability for the new Dynatrace yet.
How are customer service and technical support?
We have called the technical support and most of the calls are returned quickly. Some of them will be a real technical problem and then they have to reach their engineering side; the support is not able to help. Those were the cases where support got delayed.
We had both experiences, unreasonably long for most of the cases, and some were reasonably long delays.
Which solution did I use previously and why did I switch?
Previously we were using a third party e-store. When Autodesk wanted us to have a custom e-store, built and managed by our Autodesk development team, we wanted to have real user-experience monitoring on all the applications, performance and everything.
How was the initial setup?
It took a lot of time with the initial deployment, of the old solution, the AppMon. With this one we have to check it out. We are doing a PoC. The deployment is going to be smooth and it’s going to be quick, that’s what I hear, here at the Performance 2018 conference. I have yet to implement the install to see that.
Which other solutions did I evaluate?
We did a PoC with New Relic. New Relic did not capture any events because of the front-end framework that we used at that time was Angular, and New Relic did not support it. We tried AppDynamics and that also did not support it. Then, finally, we went with Dynatrace.
What other advice do I have?
We have used siloed monitoring solutions in the past and there were a lot of events, it was not good. We’re trying to consolidate everything into one. We’re working on tool consolidation. That’s one of the primary plans for our roadmap, for IT.
If we have a solution that provides not just data but real answers about where the problems are, how to fix them, the immediate benefit for our team would be time. We would have time to work on other development efforts, innovation things. It would save a lot of resources as well. That would be the main benefit of it. We’re spending a lot of time to get the answers. With one solution like that, it would be giving us the answers.
What we appreciate most in a vendor is their being more responsive and attending to customer problems; more customer-focused.
I would rate Dynatrace a seven out of 10, because of the issues I mentioned before with technical support.
I would definitely recommend Dynatrace, the new one, with all the new features that are being launched. I think these are not available in other monitoring tools. This is the best one. I would definitely recommend Dynatrace.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Technical Consultant at a computer software company with 1,001-5,000 employees
Good machine learning with good documentation and very stable
Pros and Cons
- "Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings."
- "It's not really user friendly. You need to go through a certain type of training."
What is our primary use case?
We primarily use the solution to monitor business activity, transactions, and root cause analysis.
How has it helped my organization?
The metrics that it can capture and identify, based on the positions that have been defined help us speed launch time.
What is most valuable?
The single agent is the most valuable aspect of the solution. It's great due to the fact that you're not capturing the data.
The solution has great machine learning and artificial intelligence.
Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings.
The solution can scale.
The product is stable.
What needs improvement?
I don't believe the solution is missing any features per se.
The pricing of the solution should be improved. It's on the high-end of cost if you compare it to other options.
It's not really user friendly. You need to go through a certain type of training.
The solution needs to offer KPIs so that we can read data and develop customized reports.
For how long have I used the solution?
We've been using the solution for about six months at this point.
What do I think about the stability of the solution?
The stability is quite good. It's pretty advanced in comparison to what else is on the market. It's quite reliable. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is pretty scalable. It's flexible. A company can scale fairly easily if they want to.
We have a small number of people on the solution currently. They are mostly application architects or developers. We are using it only as a POC right now in a particular business area.
How are customer service and technical support?
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with the level of service provided. I'd rate them a nine out of ten so far.
Which solution did I use previously and why did I switch?
We were using a different solution and the price was more reasonable. However, it was not as user-friendly and it didn't really have good features. We were looking for a product with better features and we're hoping this solution will provide that.
How was the initial setup?
The initial setup isn't too straightforward. It's rather complex.
What's my experience with pricing, setup cost, and licensing?
The solution is rather expensive. There are less expensive options.
What other advice do I have?
We're just a customer.
Only a few of us are using the solution. We're currently evaluating the solution.
I believe we are using the latest version of the solution.
Aside from the pricing, which is quite high, I would recommend the solution.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a computer software company with 1,001-5,000 employees
Provides insight into user behavior that facilitates improving the UX
Pros and Cons
- "I think with Dynatrace, it has helped to bring value to the business because now we can speak using the same language."
- "On the side of the end user experience, I would suggest adding a new service for analyzing the backtrace of users."
What is our primary use case?
We use this solution for end-user experience, infrastructure monitoring, analysis of bounce rates, service calls to the database, root cause analysis, and problem management. For end-user analysis, I can monitor where the connections come from, the time, the number of navigated pages, bounce rates, and finally, if the usage was satisfactory or not.
How has it helped my organization?
This solution has improved our organization in several ways, including the speed of detecting problems, predictive maintenance, root cause analysis, and alert generation. We are also better able to understand trends with respect to user behavior like time zone connections, and the times when there is less usage of the system by users.
Our organization is too IT oriented. I think with Dynatrace, it has helped to bring value to the business because now we can speak using the same language.
What is most valuable?
The most valuable features for me are end-user analysis and problem detection. I am responsible for adoption, availability, and performance. In the case of adoption, the number of new users coming to the system is a good metric for management. For problem management, problem detection is a good feature to save time.
What needs improvement?
I have reported a bug where a CI was not reflected in the dashboard, yet it was detected in the problem management.
On the side of the end user experience, I would suggest adding a new service for analyzing the backtrace of users.
Also, I would like to see an option to export the dashboard to create better reports and avoid copy/paste.
For how long have I used the solution?
Between one and two years.
What do I think about the stability of the solution?
In terms of stability, it is ok and we have had no issues reported so far.
What do I think about the scalability of the solution?
We cannot properly address scalability yet.
Which solution did I use previously and why did I switch?
Prior to this solution, we used Gomez. It was part of the original solution that was installed. We had many problems with synthetic monitoring because it was down most of the time.
Which other solutions did I evaluate?
The tools were installed before I joined the company.
What other advice do I have?
There are long term benefits in using the monitoring tool. There is also strategic value added, as is the case of transforming the internal language of the technical teams.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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