Dynatrace Reviews

Overall, it's a good platform.

The solution has a very good user interface.

The product can scale.

It's fairly easy to set up and manage.

It will be great IF we could show (automatically, from the dynatrace dashboard) to the customer how much they are reducing costs, doing more business and no environment's stopped. 

We've been using the solution since 2015. it's been about six years or so at this point.

No worries about that.

The solution can scale, however, if you have a large amount of infrastructure you will need to pay more. I find that if you start with just a small part (the critical part), you'll better understand why you need more of it and scaling will come naturally. It's not just about managing the servers and applications. It's about the user experience too.

I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should they arise. 

We are also familiar with IBM SOLUTIONS.

The solution is very easy to implement and easy to administer. It's not overly complex.

Our IT team is capable of handling any implementation our clients need.

What I try to say to my customer is that, okay, it's not so expensive, if you could see the return of investment you will get. However, in Brazil, we have some difficulties when it comes to showing these numbers to the customer (they don't have the actualized numbers). It might be better, in the current market to just try to sell it to IT instead of across departments. 

The pricing is quite high and many customers do not want to pay for it.

Dynatrace it has been our best APM Solution.

We are an IBM partner and are beginning to work with solutions such as Instana as well. We're also partners with Dynatrace.

In the last three years, we've started to grow our customers and have new use cases. I believe due to the movement towards digital transformation, we have more opportunities to show the benefits of a platform like Dynatrace.

We are using the private and public domain from Dynatrace, however, we have customers and major financial customers who prefer to use either private clouds or a private environment. We believe that it doesn't matter where they are. I'm happy with this model, as we could get faster results in two weeks when we are implementing Dynatrace to our customers. It's faster to implement on the cloud.

I'd rate the solution at a nine out of ten. We've been quite happy with its capabilities overall.

We use Dynatrace as an analytics and monitoring tool. It is on-premise at the moment. We're looking at using the cloud-based one in the next year or so. We're in the process of migrating over to the cloud-based one.

The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace.

It is useful for analytics, web performance, end-to-end coverage of a user experience, and database analytics. It is absolutely a monitoring tool that is worth having. The visibility that it provides is a unique feature of this product.

Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies.

I have been using Dynatrace for the last six years.

Currently, we have around 2,000 to 3,000 users. It is very extensively used. We are covering all our production systems and major revenue systems with Dynatrace. It is our primary monitoring system.

Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support people. They can connect directly with your system and monitor it. They even tell you if something is wrong. It is the best support that I've ever had on any monitoring system. It is not just you monitoring it; it is them monitoring it as well at the same time.

Its installation is extremely easy. You just install an agent on the server. You can just follow the default installation. As long as you've got your system set up and your architecture set up to connect those agents into your Dynatrace cluster, everything is done within minutes.

I do it by myself. I'm a systems administrator. I take care of its deployment and maintenance. I build the system, and I connect the system to other systems. Any user who is trained on how to do it will also be able to do it.

Its price is quite high. Although it is worth it, it would be better if its price is reduced.

They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price.

I would absolutely recommend this solution. There is no better product on the market. 

I love Dynatrace. I might be biased, but I would give it a nine out of ten.

We are in IT services. We implement and provide support to our clients.

They have a feature that allows you to monitor the user, and we are able to create a VIP customer.

Normally when you are doing application monitoring, you are only trying to look for the high priority applications. The reality is if you are a CIO or have a CEO or another C executive who is trying to use an application, even though it's not a high priority from the perspective of the overall organization, being a VIP user, whatever we are trying to do with the non-critical application also becomes a critical activity.

It needs to be more user-friendly.

They could have a better user interface, better automation, better support for cloud-based, and SaaS applications.

Nowadays, everybody is going to SaaS or the Cloud. 

Historically these products started on-premises, but now obviously they start with a data center.

Dynatrace is evolving but it has a bit of catching up to do.

We have been familiar with Dynatrace for approximately a year. One of our clients is using this solution.

Technical support is fine. We have not had any issues.

We have also worked with AppDynamics.

I think that the price is reasonable.

As IT service providers, we are always looking to explore other solutions that may be suitable for our clients, that might be better than Dynatrace.

I would rate Dynatrace a seven out of ten.

We use this solution for our customers for a wide range of tasks and for application optimization and such. It can be used in a performance test environment where developers run a new release to check they're headed in the right direction. I'm a senior analyst programmer and we are resellers of Dynatrace. 

This solution is very powerful for the end user. It's a valuable solution but because of the cost, we try to explain this to our customers that they are not only buying a monitoring tool. Dynatrace offers a really important approach because the tool is able to monitor a lot of different features. 

I think that they have to make improvements to the product, particularly with regard to the infrastructure monitoring which is not yet complete. Although it's very powerful for application and end user monitoring, the infrastructure needs to be significantly stronger. Configuration is also not so simple and that could be improved. 

This is an expensive solution which makes it difficult to sell to customers. Even though the features are good, the price is too high. At the moment, we are able to sell the product, but only to really big companies. It's quite difficult to sell to a mid-size company. 

I've been working with this solution since 2007. 

The product is stable, they generally provide an automatic update on the tool every couple of weeks although we tend to test and then do a manual upgrade. There have been a few issues but the support is really quick to solve problems.

The technical support is very good and they have a live chat. You can open the chat from the product and check any issues. They are highly skilled. Sometimes the issues are more complex but even then they deal with it professionally. 

I have some experience with APM Elasticsearch. It has a module that you can activate and then make an analysis. I also know some of the other tools but they don't compete well with Dynatrace. 

The initial setup has improved over the years and is now quite straightforward. There's a lot of work involved to customize the entire environment.

Anyone looking to implement this tool needs to take a 360 degree approach. If you take that approach then everything will be easier because you can see all the stakeholders and the value that the tool can give. If you approach it from only one angle, such as from the developer or operations perspective, then it would be very difficult to get an idea of all the features that the products has. This tool is very complete, but the price can become a bottleneck for some.

I would rate this solution an eight out of 10. 

We currently use AppMon. It has been performing great compared to what we replaced.

The main use case is application performance monitoring and availability.

The main benefits will be more proactive, high-quality performance monitoring and availability with more insight into the application. It is very impressive.

It has helped my business move forward probably just by taking the next step that everybody needs to think about, which is AI and the possibility of cloud. I do not know what direction the company will go with that yet.

• PurePath
• Being able to drill down and detect what the problems are.
• More insight into detecting what the problem is with some of our applications. 

We are still struggling a bit with finding an answer quickly. It is all there, but there is so much that it is still really hard to figure out exactly which way you want to go:

• What do I right click? 
• Where do I go? 

It is a little overwhelming with the amount of data that we have. I think it is more of an issue on our end. We just need to get more familiar with it. We just started implementing it last June, are still relatively new, and are currently struggling with some performance issues.

We have already seen the next release. It is doing so much more than what we ever expected. 

Right now, we are struggling a bit with stability. 

We have outages. We have not pinpointed what the problem is. We have data loss. We have had to restart and have not narrowed down exactly what the problem is yet. So, that is in the works.

Scalability is good. 

Because we are having stability issues right now, it depends on what we need to do:

• Do we need to add more memory? 
• Do we need to add more collectors? 
• Do we need to bump up something? 

So, this is a little uncertain at the moment.

Technical support is good. 

There was only one time that I had to contact someone at two o'clock in the morning and the response was not as quick as I thought it was going to be. However, we addressed that with meetings. I think they have done a lot better job of their support.

We have used siloed monitoring tools, specifically CA APM. The challenges were probably the end-to-end and getting the full picture of what the problem was. There always seemed to be some major piece missing and Dynatrace has allowed us to get as close to that big picture as we possibly can. Then, with OneAgent, it has to provide the problem to you. It does not really get any better than that.

We picked Dynatrace because of the value that it provides.

Our environment is very complicated anyway, so the initial setup was a bit of a struggle, but only because we have so many applications and JVMs that we have been working on for long time. We had to move everything from CA APM to Dynatrace, so it was a big conversion process.

We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings.

Definitely look at Dynatrace if you are looking to purchase an APM solution.

We did evaluate other solutions, but I was not a part of that process.

If I had just one solution which could provide real answers as opposed to just data, the benefit to my team would be time savings. We are scrambling all the time to try to figure out when there is a problem. If we could have something else telling us what the problem is, we could spend more time fixing it, providing valuable dashboards. and other valuable monitoring, then have a better proactive monitoring environment. So, it is huge.

The role of AI when it comes to IT's ability to scale in the Cloud and manage performance problems is huge and really important, especially after seeing OneAgent. We will probably be moving to that, then probably be upgrading to version 7. I think that is the direction that the company will be going. They do not say that they are not supporting it, but it is highly encouraged that you jump onboard the OneAgent train.

Most important criteria when selecting an APM solution: Something that was less overhead for us. We were finding with our old tool, which we still support because we are still not off of it, to get the same thing that we get with Dynatrace required more servers and effort on our part to address everything that we wanted to from the performance side. So, there is less infrastructure to support and it is a little more consolidated.

We use AppMon to monitor our production system today. We're also looking at ways to get our development teams looking into things as they commit, and identifying performance problems, as soon as we can.

Our team is one of the few development spaces in our organization that actually uses Dynatrace to give us some feedback in terms of performance level, test regions, things like that. We're trying to find ways to get other people involved there.

When I first started, it was about five years ago, I don't really recall what was being done for application performance monitoring. But about three or four years ago they put Dynatrace into place, and I know it's provided a lot of insight, especially when we had production outages, to troubleshoot and quickly identify the problem.

For us, some of the troubleshooting features for development, the PurePath technology. The dashboarding gives us some good insight into some fluctuations in some of the application areas. But, seeing the new Dynatrace stuff makes me think, it could be a little easier.

If there was something that could be done at a local developer's station, something like, "Hey, here's a hint, this thing looks like it might not be optimized," or the like. More development features, to hedge that performance.

Some of the UEM capability interfered a little bit with one of our UIs. Aside from that, I don't think I know of any performance problem with the application.

I don't think we've had any problems with scalability.

I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively works with him to work through any kinds of problems, configuration problems, things like that. We've had good support from them.

I don't know that we use too much in the way of AI to scale our production today. We do use Pivotal Cloud Foundry when we do have some auto scaling-up of some of our microservices. But those things, I definitely think are going to become more commonplace, and more part of everything that we do. 

I think the AI stuff is going to help us going forward, because we're breaking apart some of our bigger, monolithic applications, and building our microservices, so there are going to be things that need to scale up, scale down, based on what someone is doing. So I think that AI stuff is really going to drive a lot of that.

Regarding one tool that could provide not only data but real answers, even with PurePath and things like this, it still takes time, a day or whatever - or expert knowledge of some person - to be able to identify a problem quickly. From what I've seen so far, the AI stuff actually gives you at least five, six, different possibilities at worst case. So, just that insight alone would be a big time-saver for everybody.

When working with a vendor, I think it's really important that they're - I don't want to say available - but responsive. And I think with the guardian service we've been using so far from Dynatrace, it's worked pretty well.

I would rate AppMon a seven out of 10. I think at times it has given some folks some headaches from a configuration standpoint, and a maintenance standpoint, but aside from that I don't think they've really had many headaches with it.

Definitely weigh your options. I know there's some availability for proof of concept with Dynatrace, where they actually work with you, whether it's a guardian service or sales. They will work with you to identify the proper solution and setup for you, so I think that's really a good thing, instead of just dropping some software product on your platform.

We do release testing. Every month, we have a release where these are the two factors in which we usually use Dynatrace:

1. Release testing purposes.
2. Measure the product for any production-related issues. 

Our organization basically runs on demand in production, but it is always enabled in pre-production environment. When we do release testing, we do at least one round of testing using the product.

Dynatrace provide us the in-depth details to know what is wrong in the application and what are performance issues, then really quickly we are able to debug any performance issues or any other performance-related issues. It has helped the developers to find the root cause and a faster deployment process with a quicker release process.

Right now, the whole analysis part that we are doing is manually. Therefore, if we can implement the analysis part in an AI, it would definitely help to find the root cause quickly and retrieve customers' problem within minutes.

What I would like to see is an AI implemented sensor. Because all analysis that we are doing is basically manual, I want an AI to do it for me. Already some of them features are there, but we need more AI in the product, so if instantly something happens in production, it can alert me by saying, "Hey, this is the problem. You should involve this particular module level." Then, alert the developers to fix the problem, so we can stage it immediately. We want that quick solution with expertise and we want in Dynatrace.

AppDynamics and Dynatrace do not always well together. We have noticed if we run both APM tools in the same server, it gives us sometimes the wrong information, and sometimes it gives us problems. Therefore, we are neither AppDynamics nor Dynatrace in products, server, or pre-prod servers.

Stability is good. It is stable and that can definitely help.

I would rate scalability at a seven out of 10. With any particular problem, it is hard to detect in any of the other APM tools. However, in Dynatrace, we can very quickly find the root cause. It physically gives us the in-depth solution and in-depth view of the root cause. None of the other products gives us that in-depth analysis of the problem.

Customer support is pretty helpful. Two or three days back, we had some issues.  We logged a p zero defect and they resolved the problem within half a day. 

We are also using AppDynamics, before we used to use another solution, but recently we changed to AppDynamics. 

AppDynamics is deployed for all products and services. We use Dynatrace predominantly for deep dive analysis purposes.

The initial setup went smoothly and it was straightforward. Though, my colleagues did the setup.

• AppD: It is lightweight and high level. You can see all the problems.
• Dynatrace: People need to learn a lot to do the analysis. Developers need some knowledge to identify the root cause using the Dynatrace product.

I would definitely recommend Dynatrace. Based on my experience, you can do deep dive analysis and find root cause quickly. That is our primary reason for using Dynatrace.

If I had one solution that could provide real answers opposed to just providing data, the immediate benefit would be to find any root cause quickly, such as any application-related issues.

Most important criteria when selecting a vendor: 

• We do not have many licenses, so whenever there is a problem, then only we can enable those agents.
• User-related issues. We want to be able to see, like users, how they are impacted, if there are any problems or issues.

I'm using it for our websites. We're a company that owns numerous stores and numerous sites and I track the site performance, to see things like load time. That's the primary use. I have a lot of page loads of home pages, and then there's the check-out process, so it's been great for that.

It's working well.

Customers are looking at our site, every second, constantly. They're able to do that because, if for some reason it goes down, I can instantly get it back up, because I know what needs to be fixed.

In the past, before having the tool, we were being notified by the brand, or the brand manager, "Hey, customers are complaining that our site is down." And then there was me, as a developer, trying to track down what was causing this issue. With Dynatrace, it's right there in front of me, it's a JavaScript error, or something I can narrow down.

I get valuable information like, for example, if a site is down. That's the key. I'm instantly getting a message, or even on the app, I can see if something overnight went down a few times, or it's not performing at 100%. Those are the key things.

I'm excited about the big announcement: session replay. That's going to be pretty awesome. I don't think the solution was lacking without this, but I do think now, that we're going to be able to get that view of an actual user, with the actual problem... The example that I saw was, a person is tapping through, and then all of a sudden it's not working, right there. Now, as a developer, I'm saying that's fabulous for me because I know there's a problem with that field. That's perfect. Otherwise, I'd be spending a couple of hours, at least, trying to figure it out, and also do my own testing. So I'm happy that it's here. I'm glad they introduced it and bought the company.

Honestly, I've heard this asked of others, and for me, I'm thinking, "Can there be anything else?" I just haven't even thought about it because I feel that Dynatrace thinks of everything before I can even think of the need for anything else. For me, we already have everything I need.

No stability issues at all, it's always been up.

We had to reduce our usage but then we were going over, so now we're back up again. But it definitely scales well.

I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have issues, totally call them."

We didn't have performance monitoring until we picked up this product. I wasn't involved in the process of tracking down a solution, but my thought is we had no idea how our sites were performing, except with our own internal testing. So we were visiting our own sites, and would say, "Yeah, it's fast enough." But that wasn't covering things. We have Adobe Analytics, but that was a different type of monitoring.

In terms of AI for monitoring the performance and management in the cloud, I don't know that piece because we're not really involved with AI, as far as I know.

As for one solution that can provide real answers, and not just data surrounding it, to tell you "this problem is right here," we already have that with Dynatrace. The immediate benefit, obviously, is getting the answers immediately.

The most important criteria when selecting a vendor include that the product has to be what we need it to be. But then, also, the support and training would be important, because you could get this fabulous product and then not know how to use it. And then you're throwing money away.