ForgeRock Reviews

1. Highly customizable is one of the main advantages of the ForgeRock product. I personally like the Custom Authentication Modules design.
2. Ability of ForgeRock support and its development team to provide patches and functionalities.
3. Highly improved performance and scalability.
4. Fully integrated with internal/in-house provisioning systems.
5. Rapid deployment of the products.

For the current client environment, we have started with ForgeRock OpenAM 13.0.0 version and asked for many patches and features for our solutions. The ForgeRock team added functionalities in the form of patches and version upgrades so quickly and it was easily adaptable to our architecture design.

Similar to other products, they do have some improvement scope the in the documentation part. I do feel they became more organized and better, in terms of documenting, as they are growing with the new versions, but there is also more scope. Also, compared to other major market competitors, they have a lot more to learn from them in terms of product designing.

I’ve been working on the ForgeRock product suite (including ForgeRock Access Management, Identity Management and Directory Services) for around three years now.

The deployment of a solution is never easy in a new design of the environment. The new capability of the Amster tool for OpenAM seems to be very easy to deploy your solution over their older tools SSO Admin & SSO Configurator. Amster provides config properties to be exported and imported to another instance with JSON format, as an example.

With every upgraded version, they come with some minor instability issues or little functionality errors. We did find many small and medium functionality issues from the journey of OpenAM 13.0.0 to Access Management 5.1.1, which they fixed in the next upgrades.

Scalability has never been problem with the ForgeRock product suite. You can add nodes at runtime without affecting the environment. You can build another datacenter without affecting the running instance and add to it.

So far, I do not have any complaints on the technical support side. Whenever we asked for any patches or bug solutions, they have responded within their incident matrix response time. I would like to rate technical support at a 10 out of 10.

No, we chose ForgeRock as our first choice. Though we had many other products to look at, ForgeRock seemed to be very compatible with our customizations and ease of use requirements.

ForgeRock came up with a community version and enterprise version, which is the main difference in pricing. They also came up with the Product Suite 5 version. They provide subscriptions based on the identity basis divided into internal and external identities.

Yes, we did comparisons with other IAM tools, like IBM SAM, Oracle Access Manager, and Ping Identity solution. We needed a better user experience and flexible authentication, like adaptive authentication plus multi-factor authentication capabilities, where ForgeRock seem to be the best match among them all.

ForgeRock products are highly flexible and customizable within the range of their competitor's products.

Look at the your requirements and compare products with each other and choose which suits your needs better. On the ForgeRock side, I personally liked the capabilities of customizations and the technical support we get from the vendor.

We use ForgeRock for providing application security.

All of the product's features are good.

The product's support services in the French language are not free. It is challenging to communicate with their team in the English language. This particular area needs improvement.

We have been using ForgeRock for two years as a partner.

I rate ForgeRock's stability a nine out of ten.

We manage 200 to 2,000 ForgeRock customers. They are all enterprise businesses.

The technical support services could be better.

Positive

The product is easy to set up. However, the evaluation setup lacks a few components. I rate the process a nine out of ten. The deployment involves access management and directory services configuration. It is time-consuming to set components like directory table policies and target DNS. It takes around ten days to complete.

It is a good and stable product. I rate it a nine out of ten.

We use ForgeRock to implement SSO MSA for different customers with large databases. We also use the solution to unify their system and dashboards.

The most valuable features of ForgeRock are social login and data protection. From an organization's point of view, data privacy is the most valuable feature of ForgeRock. Data should be protected in the right way in an organization. User data is everything in an organization, and if data hacking harms an organization's reputation.

ForgeRock is a very good product for security and meeting your compliance and automation requirements. Our IT team's workload has definitely reduced after implementing ForgeRock.

The solution's deployment should be made easier.

I have been using ForgeRock for nine or ten months.

The solution's stability has to be better, but it depends mainly on how the solution is deployed. Everything is linked to the deployment style. If the deployment is done properly, everything can be fixed automatically.

I rate the solution a seven out of ten for stability.

Around four to five users are using the solution in our organization.

I rate the solution ten out of ten for scalability.

The solution’s technical support is good.

Positive

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a five out of ten.

The solution’s deployment takes more than two to three months. We need to install the identity gateway servers first, and based on the gateway servers, they have to initiate the proxy servers. Once the proxy servers are properly configured, I can start with my different application integration. The whole process itself stretches to two months. That's why it's a very lengthy procedure.

ForgeRock is an expensive solution.

We are using ForgeRock mostly for banks and universities. We are letting them use the self-registration page via social logins, having the consent to provide the data, and implementing the ease of logging into the system. So, this is how we are using the solution's CIAM.

Overall, I rate the solution an eight out of ten.

One of my company's customers has already integrated ForgeRock and set up Splunk. We just did some simple configuration, but not much since our customer did it.

I use the tool for its single sign-on capabilities. With ForgeRock, we can enable single sign-on and multi-factor authentication features, as well as single-layer or two-layer multi-factor authentication and password-less authentication.

Basically, we enable multi-factor authentication when logging in to ForgeRock. With ForgeRock Access Management, we can access Splunk using single sign-on capabilities. If you need one more multi-factor authentication for Splunk, we can enable it for that particular application. We already enabled multi-factor authentication for ForgeRock Access Management. Users are authenticated through multi-factor authentication, so Splunk does not require one more such tool. If you want the improvements and prefer one more multi-factor authentication tool, then it is okay.

In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area where improvements are required.

I have been using ForgeRock for a year and a half. One of my company's customers uses the tool. My company implements and offers support for the tool.

I provide full support in the application integration for our customers.

I have used Splunk for CybeArk for one of my company's customers. I don't know of particular advantages in ForgeRock as such, but it helps reduce manpower and improve security, and then we can keep the environment stable.

The product's implementation phase is very easy, but a lot of customizations are required.

ForgeRock uses Splunk. ForgeRock's integration with Splunk is very easy and straightforward.

In terms of the tool's adaptive risk and intelligence features, I can say that it is an area that is time-based. In different regions, the working hours are different. We can configure the tool based on the timing and the work location.

In terms of the tool's operational efficiency, ForgeRock Access Management is used in a lot of environments, different regions, and in different stages of production environments. Manual monitoring is not possible, especially monitoring everything with the system memory and CPU memory, along with the user behaviors. Splunk easily monitors everything. From a business perspective, it will reduce risk and then reduce manpower. Splunk provides exact results and monitoring results to track a particular issue so we can easily identify the issue.

We usually receive alerts regarding high CPU utilization because of the high traffic we receive.

I can't comment on whether the tool helps in the area of predictive analytics or automated threat detection.

I recommend the product to others. I can also recommend products like CyberArk and Okta. Wherever we need to monitor the environment, specifically the cloud environment or on-prem one, I can suggest all the above-mentioned tools.

I rate the tool a nine out of ten.

I have been using ForgeRock as a central repository for identities. We have OpenIDM as one of the products. We also have access management and single sign-on authentication for single sign-on purposes. 

There are different use cases. One of the interesting projects was to use ForgeRock as software as a service for the biggest telecommunication company in Switzerland. They used it as a service for their customers.

I like the intelligent authentication feature.

It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers. 

I have been using this solution for three to four years.

It is stable.

It is scalable.

It depends on whether you have a good partner network. If you have limited support for professional technical services, there could be some pain points.

The deployment depends on the use cases and the size of the company. It can be complex for bigger environments, but for smaller companies, it is straightforward. For example, for one of the biggest chemical companies in Germany, we were searching millions of identities. We didn't apply it at the end because of some budget reasons, and the project was canceled or frozen. 

Its price is comparable to other products in the market.

I would recommend this solution. I would advise others to look for a good integrator.

I would rate ForgeRock a nine out of ten.

ForgeRock is basically an IAM tool and we use it for access to multiple resources or applications. It's basically an identity and access management tool. We are business partners with ForgeRock and I'm a security delivery analyst.

It's had a good impact and we've seen an increase in revenue. 

I like the ease of navigating, handling and managing the applications and end-user profiles. It's easy, convenient and affordable. 

ForgeRock can be a complex product that requires a lot of time to learn and  understand its real value. The issue is that when we're working in real-time scenarios for real-time projects, we might face challenges that we're not able to figure out ourselves. By the time we have real-time interaction with the customer, it can be awkward to go back to the documentation and try to figure it out. I'd like the solution to include ways of customizing or achieving our scenarios more simply. That could include simplified documentation within the tool rather than having to use a separate portal. If something were available within the tool, I would be happy.

I've been using this solution for close to three years. 

This is a neutral product in terms of stability. It's generally fine but sometimes there are issues which could be connected to the application rather than the product.

The solution scales up and down according to your needs.

We receive adequate support. Every time we reach out to them, they're there for us. Whether it's relevant documentation, guidance, or jumping on a call to troubleshoot issues. They're on top when it comes to customer support. 

The initial setup is easy but I would recommend having some knowledge on the container, where you deploy the applications, and how it's done.

ForgeRock is an open-source tool. You can download it directly via the browser. It's only when you want to use their extensive features, you might have to think about the pricing. ForgeRock is booming because it's an open-source tool and it provides good value. It's comparable to a licensed solution. We pay a maintenance fee. 

We initially used ForgeRock as a trial tool to test whether we could achieve all of our requirements. It was a good strategy for us. 

I rate the solution eight out of 10. 

We use this solution to manage the identity and access of users to SI and other applications of our company. We implement the identity of the users in that SI.

It secured our system so that it is accessed only by authorized people, and it implemented the SSO.

Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users.

It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.

It is a reliable solution.

It is scalable. We have scaled it.

In terms of the number of users, the whole company has to use ForgeRock to be able to connect to the company. For its administration, we have a team of five people. We don't have any plans to increase its usage.

Their technical support is good.

I have used SiteMinder and EmpowerID and a solution from Okta.

Its implementation is a little bit complex. It took us between four to six months. 

In terms of the implementation strategy, we identified the functional aspects and tried to see if it would meet the needs. After that, we implemented it in the Dev environment, and after that, we implemented it in the Production environment.

I implemented it myself. It does require maintenance, and I handle its maintenance.

Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. 

There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more.

I would recommend this solution if it meets the needs of a company. It is a good solution. You have to implement it to see if it responds to your needs. 

I would rate ForgeRock a seven out of ten.

We use it to define the users in all of our systems like VMS and Samba. We don't use Windows, we use Samba. We create and define the permissions and configurations for the users. 

We were using Solaris IDM system, Solaris sells an IDM system and there was a big migration telling us where to go. They told us to rewrite the IDM solution and we saw which other solutions there were out there. We found this solution and we found someone who could create a proof of concept and we decided to change from Solaris IDM to this. It has the same functionality.

In the beginning, it was open-source as opposed to other solutions like IBM. We used Solaris IDM and we had to merge with another product and we chose this because, in our company, open-source software is the main solution. 

It's hard to speak with ForgeRock. It's very expensive. I find that it's quite expensive for just an open-source system. Support is quite expensive. We are only 300 users. It would make sense for a big company but for a little company, it's quite expensive. 

I have been using ForgeRock for around six to seven years. 

The stability is quite good. As an IDM system, it's not so stressed. We create five or six users per month. 

I heard that it's good for big companies, with thousands of users use it but our company only has a few hundred users. We use little bits of the database. Scalability isn't a problem for us. 

I have contacted their support. It's quite good. Out of ten, I would rate it a seven. 

I would rate it a seven out of ten. 

I would recommend trying it. Do a proof of concept. Every company is different. Management is different, you have to find a local company that can support you.

The interface is quite lively but I don't think that it's possible to have UI that's compatible with the rest of the company's. We only use the core of OpenIDM.