My clients use the solution primarily for customer identity management, access management, customer onboarding, data management, and authentication.
Managing Director at a tech services company with 1-10 employees
Integrates well, keeps up with market trends, and priced well
Pros and Cons
- "The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
- "The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
What is our primary use case?
What is most valuable?
The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it.
What needs improvement?
The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.
The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.
For how long have I used the solution?
I have been using this solution within 12 months.
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What do I think about the stability of the solution?
I have found the solution stable.
What do I think about the scalability of the solution?
There is a lot of options for scalability in this solution.
How are customer service and support?
ForgeRock was born out of the open souced technology and users can use the community support without a license. Users with a commercial license can talk directly with the support agents that can immediately assist them with their problems.
How was the initial setup?
The installation is very simple.
What's my experience with pricing, setup cost, and licensing?
The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end.
What other advice do I have?
My advice to those wanting to implement ForgeRock is if they are looking for a strong customizable identity management solution that strikes the balance between convenience and security then this is probably a good choice for you.
I rate ForgeRock an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Architecture Practice Lead at SKY TV New Zealand
The integration has been smooth and the costs have been significantly reduced.
What is most valuable?
Integration with Identity repository and managing SAML2.0 SSO & Federation; provides a simple upgrade from Sun OpenSSO to OpenAM and ForgeRock OpenIDM; runs seamlessly with the Sun Identity Connector Framework; Unified Platform; lightweight Infrastructure; Connected Security; Developer-friendly AM solution.
How has it helped my organization?
The product was used mainly to migrate from Sun IAM suite. The integration has been smooth and the costs have been significantly reduced.
What needs improvement?
Reporting and Analysis capabilities seem to be less mature.
Business strategic partnership model with multiple parties across marketing and sales needs improvement.
Implementation, integration capabilities and support model are still evolving and posing a risk of poor quality.
For how long have I used the solution?
3 years
What was my experience with deployment of the solution?
Nothing significant.
What do I think about the stability of the solution?
I did, but I would rather blame my LDAP infrastructure. No significant issues with the product had been encountered that are worth mentioning.
What do I think about the scalability of the solution?
No significant issues.
How are customer service and technical support?
3; on a scale from 1-5 (1=worst, 5=best).
Which solution did I use previously and why did I switch?
The key driver had been the migration from Sun IAM.
How was the initial setup?
Migration involved analysis and solution design. The setup was of medium complexity.
What about the implementation team?
The solution was implemented by a vendor. Level of required expertise was 3 on a scale from 1-5 (1=worst, 5=best).
What was our ROI?
Cost, increased time to market.
Which other solutions did I evaluate?
I evaluated Oracle Identity suite, TIM/TAM.
What other advice do I have?
It may not have a complete suite of best-in-class IAM capabilities compared to some of the market leaders; however, they are maturing steadily and rapidly expanding the portfolio with OpenDJ and OpenIDM. It’s easy to configure and yes, it’s open source!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ForgeRock
November 2024
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814,763 professionals have used our research since 2012.
Senior Solution Support Engineer at a tech services company with 51-200 employees
It needs to be less Java oriented but the REST inteface is a valuable feature
What is most valuable?
REST interface
How has it helped my organization?
Better Access Management
What needs improvement?
Less Oracle Java oriented.
For how long have I used the solution?
Three years.
What was my experience with deployment of the solution?
Not more then average.
What do I think about the stability of the solution?
Not more then average.
What do I think about the scalability of the solution?
Not more then average.
How are customer service and technical support?
Customer Service:
Average.
Technical Support:Average.
Which solution did I use previously and why did I switch?
Sun Access Manager, and we switched because SUN does not exist anymore.
How was the initial setup?
Complex because of the customizations needed.
What about the implementation team?
In house implementation.
Which other solutions did I evaluate?
We also looked at Oracle.
What other advice do I have?
Start off with a pilot.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solution Architect at a tech services company with 51-200 employees
Stable Solution that is easy to Manage and is User-Friendly
Pros and Cons
- "The most valuable features are that it is easy to manage and it's stable."
- "They should improve the solution by include reporting."
What is our primary use case?
The primary use of this solution is as an access management system.
What is most valuable?
The most valuable features are that it is easy to manage and it's stable.
What needs improvement?
They should improve the solution by including functionality for reporting.
There are several log sites, but many are very difficult.
In the next release of this solution, I would like to see reporting features added, and also they can simplify their log-site because it's very difficult to manage.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable.
It works from a container system or with Dell, so it is easy to scale up or to scale down.
How was the initial setup?
With the visual aspect, this solution was not easy to set up, but with Dell's tools, it's very easy.
This solution was deployed both on-premises and on the cloud because I work from three different systems. One was on the cloud solution and two of them were with the on-premises deployment.
What other advice do I have?
If a customer is looking for an identity management solution, then, I can't recommend it, but if they are asking for an access management product then I can strongly recommend this solution.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Clustercoördinator Vernieuwing en Ontwikkeling with 501-1,000 employees
Lots of customizations are possible due to the powerful API
What is most valuable?
All of them:
- REST API (the best)
- Available connectors
- Roles
- Objects
- IoT readiness
- Assignments
- Flows, etc.
How has it helped my organization?
Automated provisioning and deprovisioning of users and customers. Also, integration into our portals for self-service. With this product, the design and implementation is done in-house. Lots of customizations are possible due to the powerful API.
What needs improvement?
Improve the software quality (bugs in new versions).
For how long have I used the solution?
One year now.
What do I think about the stability of the solution?
No, except that new versions often have basic bugs, which should not be the case.
What do I think about the scalability of the solution?
No, not at all.
How are customer service and technical support?
Very good. Helped correctly. Bugs were fixed quickly.
Which solution did I use previously and why did I switch?
Yes, the old product was too big, inflexible and complex.
How was the initial setup?
I think straightforward.
What's my experience with pricing, setup cost, and licensing?
Nothing.
Which other solutions did I evaluate?
Yes. Oracle, SailPoint, NetIQ, and Apache Syncope.
What other advice do I have?
Check and design the used data model of the product to make sure you make the correct decisions for performance and functionality.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
President at a tech services company with 11-50 employees
An access management platform that is stable and DevOps-ready, but the deployment process could be improved
Pros and Cons
- "ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
- "Automatic Deployment needs improvement. it could be made easier."
What is our primary use case?
We use this product as an access management platform.
What is most valuable?
ForgeRock has CIAM with leading and innovative solutions. ForgeRock is DevOps and cloud ready.
What needs improvement?
Automatic Deployment needs improvement. It could be made easier.
In the next release, I would like it to be easier to use, easier to deploy, and more implementation-friendly.
For how long have I used the solution?
I have been using this solution for over five years.
We are currently using the latest version.
What do I think about the stability of the solution?
This solution is relatively stable.
What do I think about the scalability of the solution?
It's a scalable product. We have implemented it for over 5,000 users.
How are customer service and technical support?
The technical support is fine and we have not had any issues.
Which solution did I use previously and why did I switch?
I have worked with many other solutions such as CA, IBM, Oracle, and Ping Identity.
What's my experience with pricing, setup cost, and licensing?
It's a bit pricey and could be more competitive.
What other advice do I have?
If you are thinking of using this solution then you should find a service provider who is trained. Troubleshooting skills like performance tuning are important.
It's a bit costly, so you should make it pluggable so that you can switch vendors when you want.
Generally, you need to be careful not to lock-in 100%. Select a loosely coupled approach, that way you can replace individual modules if you want to.
Go with open standards and avoid using any proprietary protocols.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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Updated: November 2024
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Quick Links
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Hi Doug, did you receive some feedback from Sam. What is the status of your project now?