ForgeRock Reviews

My clients use the solution primarily for customer identity management, access management, customer onboarding, data management, and authentication.

The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it.

The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.

The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.

I have been using this solution within 12 months.

I have found the solution stable.

There is a lot of options for scalability in this solution.

ForgeRock was born out of the open souced technology and users can use the community support without a license. Users with a commercial license can talk directly with the support agents that can immediately assist them with their problems.

The installation is very simple.

The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end.

My advice to those wanting to implement ForgeRock is if they are looking for a strong customizable identity management solution that strikes the balance between convenience and security then this is probably a good choice for you.

I rate ForgeRock an eight out of ten.

Integration with Identity repository and managing SAML2.0 SSO & Federation; provides a simple upgrade from Sun OpenSSO to OpenAM and ForgeRock OpenIDM; runs seamlessly with the Sun Identity Connector Framework; Unified Platform; lightweight Infrastructure; Connected Security; Developer-friendly AM solution.

The product was used mainly to migrate from Sun IAM suite. The integration has been smooth and the costs have been significantly reduced.

Reporting and Analysis capabilities seem to be less mature. 

Business strategic partnership model with multiple parties across marketing and sales needs improvement. 

Implementation, integration capabilities and support model are still evolving and posing a risk of poor quality.

3 years

Nothing significant.

I did, but I would rather blame my LDAP infrastructure. No significant issues with the product had been encountered that are worth mentioning.

No significant issues.

3; on a scale from 1-5 (1=worst, 5=best).

The key driver had been the migration from Sun IAM.

Migration involved analysis and solution design. The setup was of medium complexity.

The solution was implemented by a vendor. Level of required expertise was 3 on a scale from 1-5 (1=worst, 5=best).

Cost, increased time to market.

I evaluated Oracle Identity suite, TIM/TAM.

It may not have a complete suite of best-in-class IAM capabilities compared to some of the market leaders; however, they are maturing steadily and rapidly expanding the portfolio with OpenDJ and OpenIDM. It’s easy to configure and yes, it’s open source!

REST interface

Better Access Management

Less Oracle Java oriented.

Three years.

Not more then average.

Not more then average.

Not more then average.

Average.

Average.

Sun Access Manager, and we switched because SUN does not exist anymore.

Complex because of the customizations needed.

In house implementation.

We also looked at Oracle.

Start off with a pilot.

All of them:

• REST API (the best)
• Available connectors
• Roles
• Objects
• IoT readiness
• Assignments
• Flows, etc.

Automated provisioning and deprovisioning of users and customers. Also, integration into our portals for self-service. With this product, the design and implementation is done in-house. Lots of customizations are possible due to the powerful API.

Improve the software quality (bugs in new versions).

One year now.

No, except that new versions often have basic bugs, which should not be the case.

No, not at all.

Very good. Helped correctly. Bugs were fixed quickly.

Yes, the old product was too big, inflexible and complex.

I think straightforward.

Nothing.

Yes. Oracle, SailPoint, NetIQ, and Apache Syncope.

Check and design the used data model of the product to make sure you make the correct decisions for performance and functionality.

We use this product as an access management platform.

ForgeRock has CIAM with leading and innovative solutions.  ForgeRock is DevOps and cloud ready.

Automatic Deployment needs improvement. It could be made easier.

In the next release, I would like it to be easier to use, easier to deploy, and more implementation-friendly.

I have been using this solution for over five years.

We are currently using the latest version.

This solution is relatively stable.

It's a scalable product. We have implemented it for over 5,000 users.

The technical support is fine and we have not had any issues.

I have worked with many other solutions such as CA, IBM, Oracle, and Ping Identity.

It's a bit pricey and could be more competitive.

If you are thinking of using this solution then you should find a service provider who is trained. Troubleshooting skills like performance tuning are important. 

It's a bit costly, so you should make it pluggable so that you can switch vendors when you want.

Generally, you need to be careful not to lock-in 100%.  Select a loosely coupled approach, that way you can replace individual modules if you want to.

Go with open standards and avoid using any proprietary protocols. 

I would rate this solution an eight out of ten.

The primary use of this solution is as an access management system.

The most valuable features are that it is easy to manage and it's stable.

They should improve the solution by including functionality for reporting.

There are several log sites, but many are very difficult.

In the next release of this solution, I would like to see reporting features added, and also they can simplify their log-site because it's very difficult to manage.

I have been using this solution for two years.

This solution is stable.

This solution is scalable.

It works from a container system or with Dell, so it is easy to scale up or to scale down.

With the visual aspect, this solution was not easy to set up, but with Dell's tools, it's very easy.

This solution was deployed both on-premises and on the cloud because I work from three different systems. One was on the cloud solution and two of them were with the on-premises deployment.

If a customer is looking for an identity management solution, then, I can't recommend it, but if they are asking for an access management product then I can strongly recommend this solution.

I would rate this solution an eight out of ten.