ForgeRock Reviews

There are multiple use cases including multi-factor authentication that enable more integration on the application stack. There's also the CIAM methodology with the single sign-on, the SAML integration and the federation for business to business. We are partners with ForgeRock and I'm an SME. 

The valuable feature of the product is that it's easy to customize and adaptable to any environment. We can use the leverage acknowledgment of an intellectual capture and make an out-of-the-box complex solution. 

Steep learning curve: As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively.

I've been using ForgeRock Access Manager for 22 years since Sun Microsystems released the source code of OpenAM from Iplanet-DSAME.

The solution is very scalable and offers three kinds of architecture; small, medium and large. That means you can start with one million users, and scale up to 10 million. The only limitation is the platform. 

The deployment is straightforward and doesn't take a lot of time. There's a lot of documentation available. It's a matter of defining the process. 

Once you know your needs, licensing is very flexible and adaptable with any kind of solution and works with any size of organization. 

This is a good product with good technology that's easy to integrate. Follow the best practice and it works well. 

I rate this product 10 out of 10. 

We are using ForgeRock for our CRM system.

In our company, we had some SQL legacy databases but with ForgeRock there is much more integration, including outside the system.

The solution could improve by adding more advertising and marketing.

I have been using ForgeRock for approximately one and a half years.

The solution is stable.

I rate the stability of ForgeRock an eight out of ten.

You are able to build on ForgeRock, it is scalable.

I rate ForgeRock an eight out of ten.

The support is good and prompt.

The initial setup of ForgeRock can be complex based on what kind of integration nodes we are connecting.

We did the deployment of ForgeRock in-house.

I rate ForgeRock a nine out of ten.

• Flexibility in the customisation.
• Out-of-the-box support for almost all authentication mechanisms/products.
• Hassle-free support to federation protocols (SAML can be enabled and configured in a few mouse clicks).

This is not directly applicable to me, as I work in the consulting service industry. However, I have seen how it's brought about improvements at our client locations. One of our clients wanted to have a solution with complicated authentication requirements (authenticate users from multiple sources and even from non-standard sources), and they approached several product vendors. ForgeRock was the only solution they found which fit their budget and time frame.

It has a promising roadmap and strategy. However, the product still needs to refactor and get rid of the dirty coding from its predecessor. I hope it will improve over time.

More than 10 years. I worked on its predecessor, Sun Java System Access Manager, as well.

Not with the version I’m reviewing. There were issues in previous versions but they were fixed over time.

I have never had any issues with scalability. It depends upon how we spec the environment as well.

It's awesome. Instant responses on support calls.

I used Oracle AM a little bit. Its configuration is a bit confusing and takes a long time.

As I said before, you can install and configure the product in a matter of a few minutes; it’s that easy.

I know it’s cheap compared to other leading AM products. You can even go for the Open Source version of the product if you are building it by yourself and don’t need the support and regular patches.

As I said, I work in the consulting/service industry, hence this is not directly applicable to me.

Just try it and get a feel for the product.

We are consultants who have deployed versions of the ForgeRock solution.

From a functionality point of view, it's a solid product. Of course, the customers always complain about the price.

The solution has some AI features. It works very well, especially in Identity and Access Management. It helps detect anomalies in user behavior patterns. It also suggests security roles and other ways of doing things based on industry best practices.

The price could be better. 

It looks like it's well funded, but the joining process with Ping Identity is a concern. It could take priority from a product point of view, which is a concern for customers.

In future releases, I would like to see easier integration with other solutions, like facial recognition and KYC solutions with de-dupe functionality and biometric onboarding. This would help complete the entire use case, especially from a customer identity management perspective.

I have been using this product for ten years or so. 

We are an implementer and supporter.

Overall, I would rate it an eight out of ten. 

We are like a big reference site in Africa, and they've already made a lot of deployments there. So, I would recommend it to everyone. 

We use the solution for the authorization and authentication of various applications.

The solution has the ability to handle a lot of users.

In an upcoming release, the solution could improve by limiting the need to do customizations.

I have been using the solution for more than three years. 

I find the solution to be stable, it has been working well. However, we have encountered some stability issues when we tried to upgrade. Normally we would have to reboot the server and occasionally have performance and tunning issues. The solution's stability during the upgrade should be improved.

The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users.

Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support of the solution. The support could improve because we sometimes have to repeat ourselves since the support is across different time zones.

The initial setup of the solution was quite complex because we tried to use it as a Single Sign-On with multiple applications or customers. 

The solution requires a vendor consultant for the implementation to make the right choices. 

The pricing of the solution is fair but I do not have the full details.

My advice to other users is to be careful about customizing the solution. If you customize the solution you will need good documentation and information that will have to be retained otherwise, there will be a knowledge gap. Especially if you use it for Single Sign-On or federated authentication and authorization. The more you customize it the more it will cause some issues when you are trying to upgrade. We have found in this particular instance if you do the customization you should have certain consistent standards. If you have this solution across multiple teams, there is no single party that has an overview of the code, and what ends up happening is there is too much customization making the upgrades difficult. However, this all depends on the business.

If we are using the solution in a certain way, especially the authorization with customization can cause problems. Every application might have a different way to authorize its functions in the area. However, the authentication is very straightforward. You have to be careful about customizing the solution, and how to sustain it across your teams. Every three to five years you will need to do an upgrade. Otherwise, you will not be supported. Most of us just treat it as a project, then we move on, and we do not use it until a few years later and then we run into large issues.

I rate ForgeRock a six out of ten. 

Integration with Identity repository and managing SAML2.0 SSO & Federation; provides a simple upgrade from Sun OpenSSO to OpenAM and ForgeRock OpenIDM; runs seamlessly with the Sun Identity Connector Framework; Unified Platform; lightweight Infrastructure; Connected Security; Developer-friendly AM solution.

The product was used mainly to migrate from Sun IAM suite. The integration has been smooth and the costs have been significantly reduced.

Reporting and Analysis capabilities seem to be less mature. 

Business strategic partnership model with multiple parties across marketing and sales needs improvement. 

Implementation, integration capabilities and support model are still evolving and posing a risk of poor quality.

3 years

Nothing significant.

I did, but I would rather blame my LDAP infrastructure. No significant issues with the product had been encountered that are worth mentioning.

No significant issues.

3; on a scale from 1-5 (1=worst, 5=best).

The key driver had been the migration from Sun IAM.

Migration involved analysis and solution design. The setup was of medium complexity.

The solution was implemented by a vendor. Level of required expertise was 3 on a scale from 1-5 (1=worst, 5=best).

Cost, increased time to market.

I evaluated Oracle Identity suite, TIM/TAM.

It may not have a complete suite of best-in-class IAM capabilities compared to some of the market leaders; however, they are maturing steadily and rapidly expanding the portfolio with OpenDJ and OpenIDM. It’s easy to configure and yes, it’s open source!

The solution is primarily used for the consumers, for their registration and other applications.

For our client, which we are deploying for, the solution seems to be offering them really great value.

The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent.

The identity management model needs a bit of improvement.

The solution should work on offering more automation.

The stability of the solution is good. They are coming up with good solutions and features. However, I think they should focus more on how they can automate things or make it simpler when it comes to the implementation of cloud solutions.

The solution is extremely scalable. We are implementing this for around 10 million customer records.

Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to buy their professional services.

When you are deployed on these standalone servers, the initial setup is very straightforward. However, when you are talking about the cloud solution, deployment can be a bit tricky.

Deployment took around two to three months. 

We handled the implementation ourselves.

You need to negotiate the pricing, so how expensive or affordable it ends up being depends on each individual contract.

Currently, we are working under the Agile model.

I would advise others to assess the product first based on their requirements. There are multiple models, so they need to be sure to choose the best option for them. Otherwise, they will end up purchasing everything and they might not utilize that product.

I'd rate the solution seven out of ten.

We are using off protocol to protect the application for multiple redirects and single redirects. We have multiple flows and from there an authentication perspective. We do have IDM in place to manage roles and also provisioning activities.

I like the way it is handling authentication and authorization.

I think the upgrade process is sometimes a little complicated and there are failures that occur.

I have been using ForgeRock for the past four years.

I have found ForgeRock to be stable.

The scalability of ForgeRock is not a problem. 

I have used technical support and they have a great team.

Positive

The support team is better than the other product we were using. If the support team is not good you have many issues.

The initial setup is not always straightforward. If we are looking to automate the process, that is not ready currently.  The time it takes to deploy is not a problem and is pretty easy.

I have also worked on Okta and PingFederate. I am comparing based on my experience with other products.

I would rate ForgeRock a nine out of ten.