ForgeRock Reviews

We use it to define the users in all of our systems like VMS and Samba. We don't use Windows, we use Samba. We create and define the permissions and configurations for the users. 

We were using Solaris IDM system, Solaris sells an IDM system and there was a big migration telling us where to go. They told us to rewrite the IDM solution and we saw which other solutions there were out there. We found this solution and we found someone who could create a proof of concept and we decided to change from Solaris IDM to this. It has the same functionality.

In the beginning, it was open-source as opposed to other solutions like IBM. We used Solaris IDM and we had to merge with another product and we chose this because, in our company, open-source software is the main solution. 

It's hard to speak with ForgeRock. It's very expensive. I find that it's quite expensive for just an open-source system. Support is quite expensive. We are only 300 users. It would make sense for a big company but for a little company, it's quite expensive. 

I have been using ForgeRock for around six to seven years. 

The stability is quite good. As an IDM system, it's not so stressed. We create five or six users per month. 

I heard that it's good for big companies, with thousands of users use it but our company only has a few hundred users. We use little bits of the database. Scalability isn't a problem for us. 

I have contacted their support. It's quite good. Out of ten, I would rate it a seven. 

I would rate it a seven out of ten. 

I would recommend trying it. Do a proof of concept. Every company is different. Management is different, you have to find a local company that can support you.

The interface is quite lively but I don't think that it's possible to have UI that's compatible with the rest of the company's. We only use the core of OpenIDM. 

There are multiple use cases including multi-factor authentication that enable more integration on the application stack. There's also the CIAM methodology with the single sign-on, the SAML integration and the federation for business to business. We are partners with ForgeRock and I'm an SME. 

The valuable feature of the product is that it's easy to customize and adaptable to any environment. We can use the leverage acknowledgment of an intellectual capture and make an out-of-the-box complex solution. 

Steep learning curve: As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively.

I've been using ForgeRock Access Manager for 22 years since Sun Microsystems released the source code of OpenAM from Iplanet-DSAME.

The solution is very scalable and offers three kinds of architecture; small, medium and large. That means you can start with one million users, and scale up to 10 million. The only limitation is the platform. 

The deployment is straightforward and doesn't take a lot of time. There's a lot of documentation available. It's a matter of defining the process. 

Once you know your needs, licensing is very flexible and adaptable with any kind of solution and works with any size of organization. 

This is a good product with good technology that's easy to integrate. Follow the best practice and it works well. 

I rate this product 10 out of 10. 

We are using ForgeRock for our CRM system.

In our company, we had some SQL legacy databases but with ForgeRock there is much more integration, including outside the system.

The solution could improve by adding more advertising and marketing.

I have been using ForgeRock for approximately one and a half years.

The solution is stable.

I rate the stability of ForgeRock an eight out of ten.

You are able to build on ForgeRock, it is scalable.

I rate ForgeRock an eight out of ten.

The support is good and prompt.

The initial setup of ForgeRock can be complex based on what kind of integration nodes we are connecting.

We did the deployment of ForgeRock in-house.

I rate ForgeRock a nine out of ten.

• Flexibility in the customisation.
• Out-of-the-box support for almost all authentication mechanisms/products.
• Hassle-free support to federation protocols (SAML can be enabled and configured in a few mouse clicks).

This is not directly applicable to me, as I work in the consulting service industry. However, I have seen how it's brought about improvements at our client locations. One of our clients wanted to have a solution with complicated authentication requirements (authenticate users from multiple sources and even from non-standard sources), and they approached several product vendors. ForgeRock was the only solution they found which fit their budget and time frame.

It has a promising roadmap and strategy. However, the product still needs to refactor and get rid of the dirty coding from its predecessor. I hope it will improve over time.

More than 10 years. I worked on its predecessor, Sun Java System Access Manager, as well.

Not with the version I’m reviewing. There were issues in previous versions but they were fixed over time.

I have never had any issues with scalability. It depends upon how we spec the environment as well.

It's awesome. Instant responses on support calls.

I used Oracle AM a little bit. Its configuration is a bit confusing and takes a long time.

As I said before, you can install and configure the product in a matter of a few minutes; it’s that easy.

I know it’s cheap compared to other leading AM products. You can even go for the Open Source version of the product if you are building it by yourself and don’t need the support and regular patches.

As I said, I work in the consulting/service industry, hence this is not directly applicable to me.

Just try it and get a feel for the product.

We use the solution for the authorization and authentication of various applications.

The solution has the ability to handle a lot of users.

In an upcoming release, the solution could improve by limiting the need to do customizations.

I have been using the solution for more than three years. 

I find the solution to be stable, it has been working well. However, we have encountered some stability issues when we tried to upgrade. Normally we would have to reboot the server and occasionally have performance and tunning issues. The solution's stability during the upgrade should be improved.

The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users.

Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support of the solution. The support could improve because we sometimes have to repeat ourselves since the support is across different time zones.

The initial setup of the solution was quite complex because we tried to use it as a Single Sign-On with multiple applications or customers. 

The solution requires a vendor consultant for the implementation to make the right choices. 

The pricing of the solution is fair but I do not have the full details.

My advice to other users is to be careful about customizing the solution. If you customize the solution you will need good documentation and information that will have to be retained otherwise, there will be a knowledge gap. Especially if you use it for Single Sign-On or federated authentication and authorization. The more you customize it the more it will cause some issues when you are trying to upgrade. We have found in this particular instance if you do the customization you should have certain consistent standards. If you have this solution across multiple teams, there is no single party that has an overview of the code, and what ends up happening is there is too much customization making the upgrades difficult. However, this all depends on the business.

If we are using the solution in a certain way, especially the authorization with customization can cause problems. Every application might have a different way to authorize its functions in the area. However, the authentication is very straightforward. You have to be careful about customizing the solution, and how to sustain it across your teams. Every three to five years you will need to do an upgrade. Otherwise, you will not be supported. Most of us just treat it as a project, then we move on, and we do not use it until a few years later and then we run into large issues.

I rate ForgeRock a six out of ten. 

Integration with Identity repository and managing SAML2.0 SSO & Federation; provides a simple upgrade from Sun OpenSSO to OpenAM and ForgeRock OpenIDM; runs seamlessly with the Sun Identity Connector Framework; Unified Platform; lightweight Infrastructure; Connected Security; Developer-friendly AM solution.

The product was used mainly to migrate from Sun IAM suite. The integration has been smooth and the costs have been significantly reduced.

Reporting and Analysis capabilities seem to be less mature. 

Business strategic partnership model with multiple parties across marketing and sales needs improvement. 

Implementation, integration capabilities and support model are still evolving and posing a risk of poor quality.

3 years

Nothing significant.

I did, but I would rather blame my LDAP infrastructure. No significant issues with the product had been encountered that are worth mentioning.

No significant issues.

3; on a scale from 1-5 (1=worst, 5=best).

The key driver had been the migration from Sun IAM.

Migration involved analysis and solution design. The setup was of medium complexity.

The solution was implemented by a vendor. Level of required expertise was 3 on a scale from 1-5 (1=worst, 5=best).

Cost, increased time to market.

I evaluated Oracle Identity suite, TIM/TAM.

It may not have a complete suite of best-in-class IAM capabilities compared to some of the market leaders; however, they are maturing steadily and rapidly expanding the portfolio with OpenDJ and OpenIDM. It’s easy to configure and yes, it’s open source!

The solution is primarily used for the consumers, for their registration and other applications.

For our client, which we are deploying for, the solution seems to be offering them really great value.

The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent.

The identity management model needs a bit of improvement.

The solution should work on offering more automation.

The stability of the solution is good. They are coming up with good solutions and features. However, I think they should focus more on how they can automate things or make it simpler when it comes to the implementation of cloud solutions.

The solution is extremely scalable. We are implementing this for around 10 million customer records.

Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to buy their professional services.

When you are deployed on these standalone servers, the initial setup is very straightforward. However, when you are talking about the cloud solution, deployment can be a bit tricky.

Deployment took around two to three months. 

We handled the implementation ourselves.

You need to negotiate the pricing, so how expensive or affordable it ends up being depends on each individual contract.

Currently, we are working under the Agile model.

I would advise others to assess the product first based on their requirements. There are multiple models, so they need to be sure to choose the best option for them. Otherwise, they will end up purchasing everything and they might not utilize that product.

I'd rate the solution seven out of ten.

My clients use the solution primarily for customer identity management, access management, customer onboarding, data management, and authentication.

The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it.

The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.

The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.

I have been using this solution within 12 months.

I have found the solution stable.

There is a lot of options for scalability in this solution.

ForgeRock was born out of the open souced technology and users can use the community support without a license. Users with a commercial license can talk directly with the support agents that can immediately assist them with their problems.

The installation is very simple.

The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end.

My advice to those wanting to implement ForgeRock is if they are looking for a strong customizable identity management solution that strikes the balance between convenience and security then this is probably a good choice for you.

I rate ForgeRock an eight out of ten.