We use it for intrusion prevention mechanisms. If there is any unwanted traffic, we block it. We use it to avoid unwanted traffic. Most places in Oman use FortiGate firewalls, even the government sector, private sector, and ISP providers.
Sr. Network Engineer at a university with 5,001-10,000 employees
Useful for intrusion prevention mechanisms and helps us avoid unwanted traffic
Pros and Cons
- "We use it to avoid unwanted traffic."
- "The customization is a little bit difficult."
What is our primary use case?
What needs improvement?
The customization is a little bit difficult because we have to customize everything. Typically, we will enable everything.
For how long have I used the solution?
We have been using this solution for more than five years. We are using the latest version, and it is deployed on-premises only.
What do I think about the stability of the solution?
It is stable.
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Fortinet FortiGate
January 2026
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What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
FortiGate tech support is very good because we get immediate support from them. For example, whenever we raise a ticket, we get an immediate response, and someone attends to help.
How was the initial setup?
It has an easy setup. Fortinet FortiGate IPS, by default, gives a default IPS. We can customize it so we can give the user what they need. It's a quick deployment process, we can configure the management, and it is easy.
What's my experience with pricing, setup cost, and licensing?
It has an annual license. I don't know the specific price, but it's expensive and not a very cheap product.
What other advice do I have?
I rate the solution an eight out of ten. Regarding advice, the only problem is that they release many versions, similar to what Cisco does. Every two, or three months, they release new iOS versions. Sometimes, we have to upgrade, or it is not secure. Recently, we upgraded to a new version, and all the clients called us to upgrade to the new version too.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Security Analyst at a healthcare company with 10,001+ employees
An effective checkpoint for intercepting and blocking unwanted traffic
Pros and Cons
- "The solution effectively blocks unwanted traffic."
- "It would be helpful to have a better tool for migrating all policy rules using an automatic script."
What is our primary use case?
Our company uses the solution to prevent traffic that is not supposed to be traveling through our firewalls. When we find log issues, we easily fine tune the IPS to block that traffic so it cannot penetrate our environment.
We have 300 users in a hospital-to-hospital environment where traffic is transmitted through the firewall and intercepted by the IPS for monitoring.
What is most valuable?
The solution effectively blocks unwanted traffic.
What needs improvement?
It would be helpful to have a better tool for migrating all policy rules using an automatic script. The current tool does not place entire configurations in their desired locations. It takes time to manually configure for compatibility across different platforms or vendors.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and support?
I have not needed technical support.
Which solution did I use previously and why did I switch?
We migrated from Cisco to the solution.
How was the initial setup?
The setup is simple and straightforward. Knowledge-based documents are available and useful for setups.
What about the implementation team?
We implemented the solution in-house. We migrated from Cisco to the solution so it was more of a deployment situation.
We had some deployment challenges but managed to overcome them. It took an entire day to get the environment running because we could not use the scripting tool for naturals so had to do them manually.
There is no ongoing maintenance because the solution is not a device, but rather a software blade provided as a checkpoint within FortiGate.
What's my experience with pricing, setup cost, and licensing?
The pricing is based on a licensing model for each IPS in your environment. The solution is included as part of the IPS license and automatically updates to the latest version when firewalls are updated. We are currently on a three-year licensing model.
What other advice do I have?
The solution is a good tool to have in place. Most vendors provide a software blade with their firewalls but it is disabled because it uses too much CP or memory. It is important to enable the tool every time to prevent environments from being intruded by attackers or threats.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Fortinet FortiGate
January 2026
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Business Application Head at a venture capital & private equity firm with 51-200 employees
Useful dashboard, centralized viability, and speedy support
Pros and Cons
- "The most valuable features of Fortinet FortiGate IPS are the dashboard and reporting which give us very good visibility."
- "Fortinet FortiGate IPS could improve the VPN. There are times it is slow."
What is our primary use case?
We own some real estate and we're renting apartments for another company, and we provide them with services. For example, we provide internet and security. We are managing the tenant through the firewall and they have been performing very well from our side.
How has it helped my organization?
This solution is a security gateway for our environment. URL filtering and other features have helped the way our organization functions.
What is most valuable?
The most valuable features of Fortinet FortiGate IPS are the dashboard and reporting which give us very good visibility.
What needs improvement?
Fortinet FortiGate IPS could improve the VPN. There are times it is slow.
For how long have I used the solution?
I have been using Fortinet FortiGate IPS for approximately three years.
What do I think about the stability of the solution?
Fortinet FortiGate IPS are highly stable.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiGate IPS is good.
This solution is a firewall and anybody connected to the internet here, passes through the gateway. We have approximately 50 to 60 people in the building using the solution. We plan to increase the usage of the solution.
How are customer service and support?
The support from Fortinet FortiGate IPS is very responsive, and quick.
I rate the support from Fortinet FortiGate IPS a five out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used Check Point and Sophos.
How was the initial setup?
The initial setup of Fortinet FortiGate IPS is straightforward. The whole process took approximately one day.
What about the implementation team?
We use an implementor for the implementation of Fortinet FortiGate IPS.
What's my experience with pricing, setup cost, and licensing?
There is only a standard license cost to use the solution.
What other advice do I have?
We only need one administrator for the maintenance of the solution.
I rate Fortinet FortiGate IPS an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Cyber Security Engineer at a tech services company with 11-50 employees
User-friendly setup, beneficial APIs, and reliable
Pros and Cons
- "The most valuable features of Fortinet FortiGate are the APIs. They are the most widely known."
- "The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time."
What is our primary use case?
Fortinet FortiGate is used as a firewall.
What is most valuable?
The most valuable features of Fortinet FortiGate are the APIs. They are the most widely known.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately four years.
What do I think about the stability of the solution?
I rate the stability of Fortinet FortiGate a five out of five.
What do I think about the scalability of the solution?
I rate the scalability of Fortinet FortiGate a five out of five.
All sizes of organizations can use this solution. All levels of a company are using this solution.
How are customer service and support?
The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time.
I rate the support from Fortinet FortiGate a three out of five.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Fortinet FortiGate is very simple and user-friendly. The configuration for the solution is easy. The time it takes for the deployment depends on the environment of the company. It can take a week, but typically it takes three to four days.
What about the implementation team?
We have more than six certified engineers in our company that can do the deployment of the solution.
What was our ROI?
The customers have seen an ROI from using Fortinet FortiGate. They are satisfied with the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiGate is affordable. Most of our customers are on a three-year license to use the solution. All the features and support are included in the price.
I rate the price of Fortinet FortiGate a five out of five.
What other advice do I have?
I rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Reliable, great pricing, and capable of expanding
Pros and Cons
- "The pricing on offer is excellent."
- "It could always be more secure."
What is our primary use case?
This is a Secure Web Gateway that protects you against various web attacks. It's used mainly for security purposes.
What is most valuable?
The solution is stable. It's reliable.
It can scale.
The pricing on offer is excellent.
What needs improvement?
It takes a long time to install the solution.
It could always be more secure.
For how long have I used the solution?
I've been using the solution for three or four years. I've used it for a while at this point.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. Its performance has been good.
What do I think about the scalability of the solution?
The scalability is okay. It can expand well.
We have 200 people using the solution. We do have plans to continue to increase usage.
How are customer service and support?
I've never reached out to techncial support. I can't speak to their abilities.
Which solution did I use previously and why did I switch?
I also have experience with Cisco and Palo Alto. About five years ago, we were using Cisco. We changed due to the better pricing.
How was the initial setup?
I don't directly deal with the deployment. Someone else handles that process.
My understanding is the implementation takes a long time.
What's my experience with pricing, setup cost, and licensing?
The price is pretty reasonable. It's not like Cisco or Palo Alto, which are more expensive.
I'd rate the cost, in terms of affordability, a five out of five.
What other advice do I have?
I'm using the latest version of the solution.
I'd rate the solution seven out of ten. I'd likely recommend the solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Manager at a tech vendor with 10,001+ employees
Expandable and reliable with good local support
Pros and Cons
- "The solution can scale."
- "The interface could be better."
What is our primary use case?
We use the solution for security reasons. It's our wall between the inside to outside. That's why we are using it. We use it for VPNs also. People who work outside of the office use the VPN through the firewall, for example.
What is most valuable?
The solution is quite stable.
The solution can scale.
We have good local support.
What needs improvement?
The interface could be better.
We would like the initial setup to be a bit easier.
It isn’t missing any features. We’re pretty happy with it.
For how long have I used the solution?
I’ve been using the solution for two years.
What do I think about the stability of the solution?
It’s very stable. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable.
What do I think about the scalability of the solution?
While the solution is scalable, we don’t need to scale it for our operations.
We have about 80 people on the solution right now.
How are customer service and support?
We have a local company that assists us with support when we need it. They are pretty good.
How was the initial setup?
The solution is pretty easy to set up. However, you do need some previous knowledge. It helps if you understand the environment. It’s not hard per se, however, it can be a bit tricky. We’d like it if it was a bit easier.
What's my experience with pricing, setup cost, and licensing?
I can’t speak of how much the cost of the license it. I don’t have any details in relation to the pricing.
What other advice do I have?
I am a customer and end-user.
I’m not sure which version of the solution we’re using.
It is a good solution. I’d recommend it to others.
Overall, it’s a good solution, and I would recommend it to others.
I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Manager at a comms service provider with 51-200 employees
Provides helpful technical support, but its dashboard needs to be more user-friendly
Pros and Cons
- "The solution is superior to Cisco in terms of security."
- "What could be improved in Fortinet FortiGate SWG is its pricing because it's a bit higher. If it's cheaper, my company could pitch it to customers and engage with customers better about it. What I'd like to see in the next release of Fortinet FortiGate SWG is an improvement in its dashboard or GUI. I'd like it to be more user-friendly."
What is our primary use case?
Clients use Fortinet FortiGate SWG for anything that goes into the internet.
What is most valuable?
Lately, my company has been using the Fortinet S series more compared to Fortinet FortiGate SWG. My company has tried all the features of Fortinet FortiGate SWG, but I'm unable to say which feature I found most valuable in it, though the solution is superior to Cisco in terms of security.
What needs improvement?
What could be improved in Fortinet FortiGate SWG is its pricing because it's a bit higher. If it's cheaper, my company could pitch it to customers and engage with customers better about it.
What I'd like to see in the next release of Fortinet FortiGate SWG is an improvement in its dashboard or GUI. I'd like it to be more user-friendly.
What do I think about the stability of the solution?
Fortinet FortiGate SWG is a stable solution.
What do I think about the scalability of the solution?
Fortinet FortiGate SWG is a scalable solution.
How are customer service and support?
Technical support for Fortinet FortiGate SWG was very helpful. I'm rating their support a four out of five.
How was the initial setup?
The initial setup for Fortinet FortiGate SWG was straightforward. I'm rating the setup four out of five.
What's my experience with pricing, setup cost, and licensing?
I don't have the exact details on how much Fortinet FortiGate SWG costs yearly, but if I were to rate its price on a scale of one to five, with one being the worst and five being the best, I'm rating it a two out of five.
Pricing for Fortinet FortiGate SWG is more suitable for enterprise or large-sized organizations because they are the ones who can afford it versus small and medium-sized organizations.
What other advice do I have?
I'm a reseller and implementer of Fortinet FortiGate SWG. I'm dealing with various solutions and various vendors such as Cisco, Aruba, and Fortinet, based on customer requirements.
I've provided Fortinet FortiGate SWG to a client for the past year.
I currently don't have the details on the number of Fortinet FortiGate SWG users in the client's organization, but it's being used daily.
In terms of security, Fortinet FortiGate SWG is superior compared to Cisco. In terms of pricing, I would prefer Cisco.
I'm rating Fortinet FortiGate SWG six out of ten. If they would change the GUI and improve it, that would make my rating higher, because it's on the GUI where people do all their activities. Making the solution more user-friendly will also increase my rating for it.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Infrastructure Engineer at a hospitality company with 51-200 employees
Simple to use, has less complications and is very straightforward
Pros and Cons
- "Their interface is very easy to use, it is without bugs."
- "Fortinet Fortigate could benefit by simplifying some of their processes."
What is our primary use case?
Fortinet FortiGate is a firewall that protects your assets and data. We have 15 people using this solution. I am an infrastructure engineer. We require 3 people to maintain the solution.
What is most valuable?
What I like about this solution is that it is simple to use, has less complications and is very straightforward. Their interface is very easy to use, it is without bugs.
What needs improvement?
Fortinet Fortigate could benefit by simplifying some of their processes. For example, if you are using Cisco, and you want to find a source and a destination, you type the IP of the source and then the IP of the destination. Cisco will find any denied packet by highlighting it in yellow. To access it with Cisco, all you need to do is right click. FortiGate is not that simple.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately 4 months. I am taking a course regarding this solution.
Which solution did I use previously and why did I switch?
We had been using Cisco and Firepower prior to FortiGate. FortiGate is easier to use. We encountered a lot of problems when we integrated Firepower on Cisco devices.
How was the initial setup?
The initial setup of Fortinet FortiGate is very straightforward. I would give it a 5 out 5 on ease of setup.
What's my experience with pricing, setup cost, and licensing?
Currently, we have not added licenses for all the features we want. For example, we do not have intrusion prevention and detection.
What other advice do I have?
I would recommend Fortinet FortiGate, it is a good firewall, especially for beginners because of its ease of use.
I would rate the solution an 8 out 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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