We deploy the tool for customers who want a firewall in front of their cloud environment. We can use it for anything they want to protect in their data center or private cloud.
Senior Cyber Security Engineer at a tech services company with 51-200 employees
A stable and easy-to-deploy solution that provides excellent security features
Pros and Cons
- "All the security features that are built into the product are valuable."
- "Support could be improved a little."
What is our primary use case?
How has it helped my organization?
The solution has given us a good revenue stream and a better solution for our customers for network security. The product can take our customer’s basic firewall and take it to the next level and give them much more visibility and control over the traffic.
What is most valuable?
All the security features that are built into the product are valuable. It includes web filtering, DNS filtering, and intrusion prevention. FortiGate is the best firewall in the market. It pretty much does most things.
What needs improvement?
Support could be improved a little.
Buyer's Guide
Fortinet FortiGate-VM
October 2025
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For how long have I used the solution?
I have been using the solution for four and a half years.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a ten out of ten.
How are customer service and support?
Sometimes, we get really good, knowledgeable engineers. At other times, it feels like we got somebody who started that day. We have to go through the wringer with them.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was very easy.
What was our ROI?
I have seen an ROI on the product.
What's my experience with pricing, setup cost, and licensing?
The price is pretty decent compared to other products. The product’s licensing must be a little cheaper.
What other advice do I have?
If you're looking for an enterprise-level next-generation firewall, go with FortiGate. It’s hands down the best value for what you pay. Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at a tech services company with 51-200 employees
A robust solution with automated threat response and easy setup
Pros and Cons
- "The best feature of Fortinet FortiGate-VM is the deployment; I applied best practices for deployment with Fortinet FortiGate-VM by the VPN connection into the site, on-premise and cloud or hybrid for segmentation of level of security, the perimeter and inside zone."
- "Licensing could be easier to understand."
What is our primary use case?
I have experience in deployment for banking processes and at the perimeter of a financial institution. I have experience in configuration for PCI DSS compliance.
What is most valuable?
The best feature of Fortinet FortiGate-VM is the deployment. I applied best practices for deployment with Fortinet FortiGate-VM. By the VPN connection into the site, on-premise and cloud or hybrid for segmentation of level of security, the perimeter and inside zone.
It's very robust. It's a solution that is very complete with accessible support. The feature for deep inspection (DPI) for Fortinet FortiGate-VM is used for generating alerts or to automate threat response.
What needs improvement?
Licensing could be easier to understand.
For how long have I used the solution?
I have been using Fortinet FortiGate-VM for around six years and Cisco for around 10 years.
How are customer service and support?
The support deserves a rating of ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have also worked with Cisco firewalls. The main differences between FortiNet and Cisco include the price, which is very different. The variant of Cisco ASA, Cisco Firepower, is more difficult for configuration. Firepower is more complicated. Fortinet FortiNet is easier to deploy and also less expensive.
How was the initial setup?
I find that the initial setup of Fortinet FortiGate-VM is easy. Of course, I am very experienced in the area of telecom, and this setup and configuration is friendly. I see that other people find Fortinet FortiGate-VM to be user-friendly. The setup and learning curve is short.
What other advice do I have?
I would rate Fortinet FortiGate-VM a 10 out of 10. It is very good.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Oct 16, 2025
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Fortinet FortiGate-VM
October 2025
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
871,829 professionals have used our research since 2012.
Information Technology Division Director at Ethiopian Roads Administration
Helps segregate the VLANs in the data center, but it needs to improve on the security part
Pros and Cons
- "It is scalable because it is a virtual appliance. You can probably scale it up more."
- "The security offered by the tool has certain shortcomings, making it in area where improvements are required."
What is our primary use case?
I use the solution in my company for the data center's server protection to segregate the data center VLANs and the other VLANs used in the production, testing, and development phases, including the areas consisting of DMZ and VLAN. We are using Fortinet FortiGate-VM as a software-based tool and as a firewall for our data center.
What is most valuable?
It filters out the unnecessary connectivity that I would probably expect to be connected from the end user site or from external to the data center site. It is also used to filter unauthorized access to sites and to mitigate risks if, in cases, because of the asset policy, the remote desktop connectivity or remote connectivity is not allowed to restrict something. It is used to deal with phishing or something that may not pass through the network. The tool serves as an industrial firewall so that we can use it as a filter more efficiently.
What needs improvement?
The security offered by the tool has certain shortcomings, making it in area where improvements are required. Security, by nature, is very dynamic, and continuous improvement is required. Every time, the policy and the configuration need to be checked in that aspect now, so in that aspect, it needs some improvement, especially when it comes to some filtering mechanisms, and protocols.
For how long have I used the solution?
I have been using Fortinet FortiGate-VM for more than three years.
What do I think about the stability of the solution?
In terms of stability, it is stable. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is scalable because it is a virtual appliance. You can probably scale it up more.
Fortinet FortiGate-VM is a security solution, so users are not expected to access it. It is actually required to protect the network and the environment, so there is no need for actual user access for the solution.
How was the initial setup?
The product's initial setup phase requires some special expertise. The initial setup phase might not be complex, but it requires experts since it is a security solution.
If there is an expertise that is actually doing the implementation or deployment, then it is a straightforward process.
What's my experience with pricing, setup cost, and licensing?
The solution requires a license. The tool is neither expensive nor cheap, so it is okay.
What other advice do I have?
The product's implementation does affect our compliance with industry regulations, and it is one of the reasons why we prefer using Fortinet FortiGate-VM.
My suggestion to other people related to the tool depends on their requirements because there are other different solutions in terms of cost, efficiency, security, reliability, and security. Depending on the requirements, the tool is recommendable. Fortinet is one of the top security solutions in the market. Anybody can choose from multiple tools in the market, including Palo Alto products and other solutions. Fortinet is usually recommended to others.
I think that Fortinet FortiGate-VM has some solutions that offer AI features. For our use case, we don't actually use the AI functionalities since we want to control everything. In my company, we are the ones who are actually dealing with the product and are just not supported by AI.
I rate the tool a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at Letshego
Efficiently protects my internet network but storage configuration is volatile
Pros and Cons
- "The policies are very valuable. They allow me to secure and manage future traffic effectively."
- "The biggest area for improvement is storage configuration. It could be smoother."
What is our primary use case?
It's crucial for protecting my internet network. It works well internally.
How has it helped my organization?
Fortinet FortiGate-VM improved security within our virtualized environment.
However, I would rate the ease of management a seven out of ten, with ten being the best.
What is most valuable?
The policies are very valuable. They allow me to secure and manage future traffic effectively.
What needs improvement?
The biggest area for improvement is storage configuration. It could be smoother.
For how long have I used the solution?
I have been using it for four years.
What do I think about the stability of the solution?
When it comes to stability, various factors are involved, including partners, configurations, and third-party integrations.
However, we do use it, and it seems reliable and secure for most situations.
What do I think about the scalability of the solution?
The company that acquired us already had similar technology in place, so there wasn't a significant change when they integrated FortiGate-VM.
We have around 60 end users in our company using this solution. It is a very scalable solution.
How are customer service and support?
It's a new technology, and we're still learning. Support is crucial.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup is straightforward and quick.
We moved the equipment to the site, connected it to the internet, and configured it through the console.
What about the implementation team?
I took a consultant's help.
What was our ROI?
It improved security a lot.
What other advice do I have?
My recommendation is: If you use FortiGate-VM, make sure your infrastructure is good first and that power generation is very stable.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Easyteam
A flexible and scalable solution that easily integrates with the network infrastructure
Pros and Cons
- "It’s easy to integrate the solution with our network infrastructure."
- "We face some issues with the IPsec connection during replication."
What is our primary use case?
We use the solution for our private cloud.
What is most valuable?
We use Fortinet for everything in our organization. Our organization has Fortinet experts. The virtualized network features work fine. The flexibility is fine. It’s easy to integrate the solution with our network infrastructure.
What needs improvement?
We face some issues with the IPsec connection during replication. It must be improved.
For how long have I used the solution?
I have been using the solution for six months.
What do I think about the stability of the solution?
The stability is fine.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten. We have many users in our organization.
How was the initial setup?
The initial setup is complex because we use CLI. The solution is cloud-based. We have moved our on-premise VM to a private VM.
Which other solutions did I evaluate?
I have used Netgate. I prefer Fortinet FortiGate-VM.
What other advice do I have?
Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Optimity company limited
A decently stable tool that is available at a reasonable price compared to what its competitors offer
Pros and Cons
- "The product's initial setup phase was easy."
- "The scalability feature of the solution has certain shortcomings, making it an area where improvements are required."
What is our primary use case?
I use the solution in my company mostly as a firewall product.
What is most valuable?
The strong point of the solution is that Fortinet FortiGate-VM is a good tool to spend money on, as its price is not as high as the ones offered by Palo Alto. Compared to Palo Alto's performance, most people like Fortinet FortiGate-VM. In general, Fortinet FortiGate-VM is a tool that is available for a good price, and its performance is comparable to that of Palo Alto and Check Point.
What needs improvement?
I believe that Fortinet FortiGate-VM makes improvements on a quarterly or yearly basis.
In Fortinet FortiGate-VM, the area around the configuration, performance monitoring, and GUI are not as easy as in Palo Alto. Fortinet FortiGate-VM's configuration part, performance monitoring, and GUI are areas where improvements are required.
The scalability feature of the solution has certain shortcomings, making it an area where improvements are required.
For how long have I used the solution?
I have been using Fortinet FortiGate-VM for more than ten years. I work as the solution's system integrator. I use the solution's latest version.
What do I think about the stability of the solution?
It is a very stable solution. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a six or seven out of ten.
My company deals with customers with various ranges regarding the number of users who use the solution. Some of the customers I deal with and who use the solution have around 500 users.
My company plans to increase the number of users of the solution in our company.
How are customer service and support?
I am not about the online support services offered by Fortinet FortiGate-VM, but our company deals with local support for the solution, which is very good.
I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
As a system integrator, my company not only provides services for Fortinet FortiGate-VM but also for products like Palo Alto and Check Point.
How was the initial setup?
The product's initial setup phase was easy.
The solution is deployed on an on-premises model.
The product's installation phase takes three hours if our company's customers provide us with all the prerequisites required for the deployment.
What's my experience with pricing, setup cost, and licensing?
Cost-wise, I would describe Fortinet FortiGate-VM as a tool that is available for a good price.
Two years ago, the price for the license of the product was affordable, but I think that in the present time, there has been an increase in the price of the product by around 30 percent, making it an expensive tool in the process. I rate the product price a three on a scale of one to ten, where one is a high price, and ten is a low price.
What other advice do I have?
My team consists of around 15 engineers who help me take care of the technical aspects of the product.
I recommend the product to those who plan to use it. I rate the overall tool an eight and a half to nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Presales Manager at Rayat Group
An easy to configure and manage solution with fabric features
Pros and Cons
- "One notable feature is the SD-WAN, which is a strong component of the FortiGate-VM. The fabric feature is also good, but not all customers use FortiGate's networking components, such as the switches."
- "Integrating multi-factor authentication with FortiGate-VM can be challenging. While multi-factor authentication is important, not all customers have it enabled. Integration with third-party solutions like ManageEngine or Duo can be complex and sometimes problematic during testing."
What is our primary use case?
We use Fortinet FortiGate-VM as an edge firewall for Internet traffic control and as the main firewall for cloud environments. Whether they're on AWS, Alibaba Cloud, or another platform, FortiGate-VM serves as the primary firewall.
What is most valuable?
One notable feature is the SD-WAN, which is a strong component of the FortiGate-VM. The fabric feature is also good, but not all customers use FortiGate's networking components, such as the switches. We enable various protection features on FortiGate, such as IPS and web application security. Most customers utilize these protection features to enhance their security.
What needs improvement?
Integrating multi-factor authentication with FortiGate-VM can be challenging. While multi-factor authentication is important, not all customers have it enabled. Integration with third-party solutions like ManageEngine or Duo can be complex and sometimes problematic during testing. However, high availability works smoothly with FortiGate-VM. We use high availability, and SD-WAN features effectively; overall, the performance is good.
For how long have I used the solution?
I have been using Fortinet FortiGate-VM as a reseller for eight years.
What do I think about the stability of the solution?
The stability is good.
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
We implemented it for more than one thousand users.
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Support from the engineering team has some weaknesses. Sometimes, they focus on closing tickets quickly or asking for logs without thoroughly addressing the issue. However, the support team includes knowledgeable and responsive individuals, especially those from non-Arabic backgrounds.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up FortiGate-VM is straightforward, but there is a step that can be a bit tricky. After installing the VM, you need to log into the CLI for the first time to set a static IP address if you have multiple interfaces. By default, interfaces will receive IP addresses via DHCP from the cloud service provider. You must disable DHCP on the additional interfaces and set static IPs to ensure proper access and configuration. You may have trouble accessing the firewall if you don't do this.
Issues with certificates and licenses often arise from the distributor, not Fortinet.
The setup process is generally easy. FortiGate is becoming popular in Saudi Arabia due to its user-friendly interface and ease of configuration compared to other vendors like Palo Alto. High availability setup is also simple and not overly complicated.
What's my experience with pricing, setup cost, and licensing?
When comparing Fortinet to other vendors in Saudi Arabia, like Palo Alto, Fortinet stands out positively. In comparison to Sophos, many customers are currently switching to Fortinet. Fortinet's pricing is competitive, making it an attractive option.
What other advice do I have?
To block HTTPS management traffic from the WAN, you must carefully manage the HTTPS settings. If HTTPS is not enabled on the WAN interface, you won't be able to block management traffic effectively. Some customers require HTTPS because of NAT services and use public IPs. Disabling HTTPS can disrupt management access. Better controls for managing the interface from the WAN side would be helpful.
Fortinet FortiGate is easier to configure and manage compared to Palo Alto. Setting up policies, routing, and VPN tunnels on FortiGate is more straightforward and faster. Palo Alto can be complex, requiring multiple steps to create a policy and manage interfaces.
FortiGate also excels in troubleshooting and logging. The logs are easier to read and provide better classification, making it simpler to troubleshoot issues. In contrast, Sophos is less effective for larger-scale operations and doesn’t match Fortinet’s capabilities.
In cloud environments, we recommend FortiGate-VM because it integrates well with cloud service providers. On-premises, many customers prefer physical FortiGate hardware, particularly with VMware setups. However, FortiGate-VM is more commonly used for service providers like SCC, Alibaba, and AWS.
Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Network Architect at Bouygues telecom
Provides robust web filtering capabilities and has an easy setup process
Pros and Cons
- "It offers the same robust features and functionality in virtual, on-premise, and traditional data center environments."
- "They could simplify the troubleshooting process."
What needs improvement?
They could simplify the troubleshooting process. Troubleshooting requires expertise, often necessitating the command-line interface (CLI). It could be more advanced and easier to use than other products.
Additionally, they could enhance support capabilities and a facility to communicate efficiently with the team.
For how long have I used the solution?
We have been using Fortinet FortiGate-VM for seven years.
What do I think about the stability of the solution?
The product is stable. However, there are a few areas of improvement. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
It is best in terms of pricing for small and medium-sized companies, where it stands out as a cost-effective and feature-rich solution. For larger enterprises, we emphasize the potential benefits of complementing FortiGate-VM with additional firewalls, such as Palo Alto, to enhance security and address potential vulnerabilities.
I rate the scalability a nine out of ten.
How was the initial setup?
The initial setup process is easy. It can deployed on the cloud and premises based on the client's requirements.
What's my experience with pricing, setup cost, and licensing?
There are products like Cisco Meraki that are more inexpensive than Fortinet FortiGate-VM. However, it provides better security features. Palo Alto's pricing is similar to that of the FortiGate-VM regarding quality for security features. It is reasonable.
What other advice do I have?
FortiGate VM in a cloud infrastructure provides security benefits. It offers the same robust features and functionality in virtual, on-premise, and traditional data center environments. It protects against external attacks and internal threats through features such as web filtering, secure application filtering, and antivirus capabilities. These functionalities collectively enhance security measures, safeguarding against various potential risks.
It is extensible, as we can add as much functionality as we require. It is simple to add more resources. It has a flexible pay-as-you-go pricing model.
I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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