We use the solution for securing our network.
Network Administrator at Furnmart
Scalable security solution with well-defined intrusion detection feature
Pros and Cons
- "Its technical support is excellent."
- "The solution's web-filtering configuration could be better."
What is our primary use case?
What is most valuable?
The solution's intrusion detection feature is excellent.
What needs improvement?
The solution's web-filtering configuration could be more straightforward. It takes a long time to configure.
For how long have I used the solution?
I have been using the solution for eight years.
Buyer's Guide
Fortinet FortiGate-VM
January 2025
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is primarily stable. Although, some time ago, there were performance drops where it was freezing as the logs were full. We managed to resolve the issue. I rate its stability eight out of ten.
What do I think about the scalability of the solution?
It is a very scalable product. The solution users in our organization include IT managers, finance officers, accountants, and chief financial officers. I rate its scalability a nine out of ten.
How are customer service and support?
The solution's support team is excellent and efficient.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup and configuration are straightforward. But if someone is trying to put policies and restrictions in place, then one has to understand many things. It takes one and half hours to configure and requires two executives for maintenance.
What's my experience with pricing, setup cost, and licensing?
Initially, the solution's price was high for us. But it decreased on the purchase of more than one license.
What other advice do I have?
I recommend the solution to others and rate it a nine.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Security Engineer at a computer software company with 51-200 employees
An easily deployable solution that can function as a firewall for multiple servers
Pros and Cons
- "The solution's initial setup process was very easy."
- "Sizing can be challenging for customers interested in using Fortinet FortiGate-VM."
What is our primary use case?
Fortinet FortiGate-VM is used as a firewall for multiple servers.
What needs improvement?
Price is okay and can be considered in the middle range, provided we compare it with other solutions. So, the solution can be made cheaper.
Fortinet FortiGate-VM should have a public forum where engineers can ask and answer questions. This would make it easy for anyone to search for incidents and find solutions quickly without needing to ask for support. The forum should contain a lot of information to help users troubleshoot issues on their own.
The solution's support can be considered a bit slow since it takes some time to resolve issues. So, support needs to be improved.
Sizing can be challenging for customers interested in using Fortinet FortiGate-VM. They often ask for guidance on how to size the virtual machine for their needs properly.
For how long have I used the solution?
I have been using Fortinet FortiGate-VM for three years. Also, my company is an integrator for the solution, and I am using its first version since we did not have to update it.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
I never had any problem with the solution's scalability. The solution's final customer can comment on its scalability.
In general, its scalability is good. Scalability-wise, I rate the solution a nine out of ten.
How are customer service and support?
The technical support is okay. I rate the technical support an eight out of ten. Sometimes we need to find information quickly, and it can take time to open a ticket and go through the procedures of providing logs. But the support team is good. However, if we compare it to open-source solutions, developers can find information quickly over platforms like Slack. Network or site engineers need to open a ticket, and some of these tickets are not open-source. If we compare it to development engineers who can find answers quickly by searching on Google, there is a difference in the speed of finding solutions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I don't have experience working with solutions deployed on the cloud, but I have experience with products deployed on-premises, like Veeam, which was deployed on the server, and VMware. I have worked with Palo Alto, which is a complicated solution.
How was the initial setup?
The solution's initial setup process was very easy. The solution was deployed on the private cloud. The deployment process can be carried out in two weeks, and only three engineers are required. Maintenance can be carried out efficiently.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where ten is very expensive, I rate the solution around two or three. I think the solution's prices are okay, considering the services and features they offer.
What other advice do I have?
Fortinet FortiGate-VM is easy to test due to the available videos and QuickBooks with a lot of information. The solution is presented simply and is more robust in security compared to Palo Alto, which is complicated. For our team, Fortinet FortiGate-VM is the best choice as information is easily available on the internet, and it is open source. Unlike other solutions, we can find everything on how to deploy, manage, and support it. Moreover, we were provided Fortinet FortiGate-VM for free, which helped us develop our skills quickly.
It is a stable and good solution. Those planning to use the solution should go through Fortinet FortiGate-VM's guide and prepare for the integration while having a good design and good view. Also, it is important to plan deployment steps since step-by-step deployment of the solution is needed to avoid any problems. I rate the overall solution a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
Fortinet FortiGate-VM
January 2025
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Technical Lead at Lemon Commuications
Very reliable and easy to deploy and manage
Pros and Cons
- "The setup is simple."
- "Technical support could be better."
What is our primary use case?
Whenever I need to deploy a Fortigate firewall, I go on Fortinet and do a trial license and work on it.
The use case depends on the requirements. The requirements change from client to client.
What is most valuable?
The virtual firewall feature is very good.
The solution is easy to deploy and manage, which makes it easy to test.
The products never disappoint us.
There are a lot of features that overlap and are similar to other products.
The setup is simple.
What needs improvement?
I haven't had much of a chance to work on the VM environment too much. I don't have any notes for improvement.
Technical support could be better.
For how long have I used the solution?
I've used the solution for two or three years on and off.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches when handling testing in the lab environment.
What do I think about the scalability of the solution?
The solution is scalable. You can expand it easily.
How are customer service and support?
I'm not sure if there is a local person in Pakistan. Whenever I try to contact support, there is always a delay and I have not been so happy with the support services on offer.
Which solution did I use previously and why did I switch?
I also use Sophos.
How was the initial setup?
The initial setup is pretty straightforward. With the deployment of any type of firewall, you do have to do some workarounds. As long as you know the specifications, you are good to go. I'd state the ease of setup eight out of ten.
The deployment, so long as it is not a migration, only takes a few hours.
What's my experience with pricing, setup cost, and licensing?
They do offer a one-month free trial.
They offer affordable pricing. It was not expensive. I'd rate it seven or eight out of ten in terms of affordability.
What other advice do I have?
We are Fortinet partners.
The solution is pretty good.
I would recommend the solution to others. I've had a great experience with the virtual environment.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Principal Network Engineer at a computer software company with 201-500 employees
Intuitive solution with comprehensive features and an extensive threat database
Pros and Cons
- "FortiGate-VM has many valuable features: it's easy to use, it's intuitive, it's got very good traffic inspection features, it's got comprehensive filtering categories, and it has an extensive threat database, using FortiGuard."
- "FortiGate-VM could be improved by making it cloud-based. I'd like it to be a cloud-based management solution instead of just a dedicated management orchestration tool."
What is our primary use case?
My primary use case of this solution is for advanced security in the cloud, as well as SD-WAN and branch connectivity. We use version 6.4 and are just now moving to 7.0.
What is most valuable?
FortiGate-VM has many valuable features: it's easy to use, it's intuitive, it's got very good traffic inspection features, it's got comprehensive filtering categories, and it has an extensive threat database, using FortiGuard.
What needs improvement?
FortiGate-VM could be improved by making it cloud-based. I'd like it to be a cloud-based management solution instead of just a dedicated management orchestration tool.
For how long have I used the solution?
I have been using FortiGate-VM for five years.
How are customer service and support?
Personally, I like Fortinet support. I know other colleagues and people think it's slow, but I don't.
Which solution did I use previously and why did I switch?
I used FortiGate for 10 years. I also have experience with Azure Firewall Premium, Cisco ASA, and Cisco Firepower.
How was the initial setup?
The installation is really easy. There's HA deployment in the marketplace involving Azure and AWS. I handle the installation myself.
What about the implementation team?
I implement this solution myself for customers.
What's my experience with pricing, setup cost, and licensing?
There are yearly or monthly licenses which you can choose from.
What other advice do I have?
I rate FortiGate-VM an eight out of ten. I recommend this solution to others. There's a use case, like any cloud-based firewall.
We're an MSP, so we sell, configure, and manage these solutions for customers.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Head of IT at a mining and metals company with 10,001+ employees
Easy to maintain, simple to set up, and offers good stability
Pros and Cons
- "The solution can scale well."
- "Price-wise, it could be slightly better, however, if you compared it to other makes and models of equal category, it is generally cheaper."
What is our primary use case?
We primarily use the solution for our internal worldwide corporate network.
How has it helped my organization?
It's allowed us to have fewer personnel requirements in relation to maintenance.
What is most valuable?
The maintenance part is definitely quite easy. We do not require any additional manpower to maintain this. It's quite simple and it has the least required manpower over it based on an individual unit.
The initial setup is pretty simple.
The solution can scale well.
The stability is quite good.
What needs improvement?
Right now, we are totally satisfied with this solution. There are several units worldwide. We have only one unit at our Kolkata location, and we are satisfied as of now in terms of its capabilities.
Price-wise, it could be slightly better, however, if you compared it to other makes and models of equal category, it is generally cheaper.
For how long have I used the solution?
I've used the solution over the last seven months.
What do I think about the stability of the solution?
The stability has been good. Its performance is reliable. There are no bugs or glitches. it doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is there. When taking into consideration our business environment right now, I find that this is capable of handling all the requirements until the end of 2022.
Right now in the Kolkata office, we are around a hundred people - and that is in the Kolkata office only. If you talk about India, then we have around 250.
We do not plan to increase usage at this time. However, in the future, scaling may be required.
How are customer service and support?
I've never directly dealt with technical support and therefore cannot speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
We did previously use a different solution, however, the main office makes the decisions around product changes. They may have chosen this product as it is less expensive.
We had been using a British Telecom hybrid VPN solution. In April, we stopped that and migrated to this new SD-WAN connectivity solution based on the Fortinet firewall.
How was the initial setup?
The implementation process was not complex or difficult. It was straightforward.
The deployment takes around two to three hours.
Maintenance aspects are handled by the vendor.
What about the implementation team?
The implementation was done by our vendor as well as our internal team.
What was our ROI?
We won't have a sense of an ROI until we've used the solution for another year and a half.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty reasonable when compared to other solutions of the same caliber.
We pay a yearly licensing fee. I do not know the exact costs, however, as that is handled by the team in Luxembourg.
Which other solutions did I evaluate?
We don't make product decisions. Decisions of that scale come from Luxembourg.
What other advice do I have?
We are a customer and an end-user.
I'm not sure which version of the solution we're using.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at Click ITS
Provides ease of management and has a simple setup process
Pros and Cons
- "It provides an ease of management and configuration as well."
- "They could provide more integration options with different platforms."
What is our primary use case?
The primary use case for Fortinet FortiGate-VM involves formulating policies and services within the environment.
What needs improvement?
They could provide more integration options with different platforms.
For how long have I used the solution?
We have been using Fortinet FortiGate-VM for six months.
What do I think about the stability of the solution?
I rate the platform's stability an eight out of ten.
What do I think about the scalability of the solution?
We have 200 Fortinet FortiGate-VM users in our organization. I rate the scalability a ten out of ten.
How was the initial setup?
The initial setup process is simple. It involves defining the parameters for deployment, such as the number of sites, PCs, and Wi-Fi users.
What's my experience with pricing, setup cost, and licensing?
We don't have to pay for the licenses. But we might purchase licenses in the future.
What other advice do I have?
FortiGate improved security within our virtualized environment by providing robust first-line defense capabilities and optimized cost-effectiveness.
It provides an ease of management and configuration as well. I rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT consultant at mLogix Systemhaus
Has a good interface and helps with network intelligence
Pros and Cons
- "The platform has a good user interface."
- "Data backup functionality could be included in the product."
What is our primary use case?
We use the product for VPN services, network intelligence, and Unified Threat Management (UTM).
What is most valuable?
The platform has a good user interface.
What needs improvement?
Data backup functionality could be included in the product.
For how long have I used the solution?
We have been using Fortinet FortiGate-VM as a partner for ten years.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate Fortinet FortiGate's scalability a seven out of ten.
How was the initial setup?
The initial setup is complex. I rate the process a five out of ten.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing an eight out of ten.
What other advice do I have?
I rate Fortinet FortiGate-VM an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solution Architect - Network and Cybersecurity at NCinga
Provides secure connectivity and enables consistent protection
Pros and Cons
- "The ease of access and user-friendly setup is a valuable feature. Fortinet proves to be particularly straightforward to configure, offering simplicity without complexity. Moreover, visibility is easily attainable due to certain factors. Price, implementation, and budget considerations play a role. When it comes to Cisco implementation, the process tends to be more intricate, which many customers find unfavourable for their business needs."
- "Fortinet devices are acknowledged as highly potent and come with a notable cost. These devices offer extensive visibility, an array of configurations, and a range of security features. However, there's room for enhancement in their routing and switching security aspects, akin to Cisco's offerings. A noteworthy aspect here is Meraki, which offers cloud controllers. If FortiGate were to introduce a similar cloud management solution, it could strongly compete with both Meraki and Cisco products. Cisco operates in two sectors: enterprise and SMB. Particularly in the SMB market, they hold sway due to their convenient cloud management features. For instance, Meraki's cameras and wireless access points can be easily controlled through their cloud management portal. If FortiGate were to provide cloud-based management solutions for SMB customers, it could cater to a significant portion of the market, considering that a substantial number of customers fall within the SMB and mid-level enterprise categories."
What is our primary use case?
In a recent scenario, a manufacturing company, was in need of migrating its services, specifically their ERP SAP application, to a cloud-native environment. They chose to migrate their servers to GCP for hosting. Since they required a firewall, they opted for cloud-native firewall solutions. They acquired two firewalls, one for internal usage and another from the GCP marketplace. Both firewall vendors provided yearly subscriptions. Following this, we proceeded with the configuration.
They established a VPN connection via the internal Forti firewall. Simultaneously, an external firewall from Palo Alto was set up. This external firewall, positioned at the perimeter, handled incoming traffic from Internet users. Our configuration focused on enabling ECPs for the Internet-based cloud network.
What is most valuable?
The ease of access and user-friendly setup is a valuable feature. Fortinet proves to be particularly straightforward to configure, offering simplicity without complexity. Moreover, visibility is easily attainable due to certain factors. Price, implementation, and budget considerations play a role. When it comes to Cisco implementation, the process tends to be more intricate, which many customers find unfavourable for their business needs.
What needs improvement?
Fortinet devices are acknowledged as highly potent and come with a notable cost. These devices offer extensive visibility, an array of configurations, and a range of security features. However, there's room for enhancement in their routing and switching security aspects, akin to Cisco's offerings.
A noteworthy aspect here is Meraki, which offers cloud controllers. If FortiGate were to introduce a similar cloud management solution, it could strongly compete with both Meraki and Cisco products. Cisco operates in two sectors: enterprise and SMB. Particularly in the SMB market, they hold sway due to their convenient cloud management features. For instance, Meraki's cameras and wireless access points can be easily controlled through their cloud management portal. If FortiGate were to provide cloud-based management solutions for SMB customers, it could cater to a significant portion of the market, considering that a substantial number of customers fall within the SMB and mid-level enterprise categories.
For how long have I used the solution?
I have experience with Fortinet FortiGate-VM.
What do I think about the stability of the solution?
Hardware performance is a determining factor. A recent case made me notice that in comparison to the other vendors, Fortinet exhibited superior scalability. This was mainly due to their package-oriented approach, which involved scaling the VM version based on the number of customers. They offered various packages, and depending on the package, the VM version would be adjusted.I would rate it an eight out of ten.
What do I think about the scalability of the solution?
I would rate scalability an eight out of ten.
How are customer service and support?
The customer service and support is good. Within this domain, we have local support in place. They are primarily responsible for initial support. However, if a situation exceeds their capabilities, they escalate it to level two support. This setup is highly satisfactory.
How would you rate customer service and support?
Positive
How was the initial setup?
FortiGate offers straightforward planning and a user-friendly interface. This simplicity is seen through graphical user interfaces (GUIs), enhanced visibility and effective troubleshooting. I would rate it eight out of ten.
In the industry landscape, approximately seventy per cent of businesses predominantly rely on on-premise solutions. Specifically, our focus is directed towards banking clients, who are aligned with the guidelines of the Central Bank due to their emphasis on security, governance, and compliance protocols. However, the manufacturing sector and telecommunications companies are more inclined towards cloud adoption. This inclination is rooted in factors such as cost efficiency and power savings, internal infrastructure maintenance and resource allocation, including power and human resources.
In Sri Lanka, the banking and finance sector still prefers on-premise solutions. This choice is aligned with their security compliance needs and regulatory considerations.
In our proposals involving FortiGate, it's common practice to include FortiManager and FortiAnalyzer. Over the past two years, many clients have adopted FortiManager for cloud-based management. We've facilitated this by providing cloud subscriptions, allowing them to manage their FortiManager through the cloud. This approach is well-received, and it's worth noting that even in the banking sector, some customers prefer on-premise setups for their FortiManager.
What other advice do I have?
It would be beneficial for Forti to expand its cybersecurity solutions even further. While solutions like FortiSolor exist, there's room to enhance feature sets in line with the increasing requirements of compliance and private security needs. These can effectively address client-side security needs. Comparing Forti's offerings to competitors, certain strengths stand out. There are notable visibility and flexible configuration options. The client-side experience benefits from robust management capabilities accessible through this solution and the troubleshooting becomes seamless because of good visibility and an effective controller. I would rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
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Updated: January 2025
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