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reviewer1428657 - PeerSpot reviewer
IT Director at a retailer with 1,001-5,000 employees
Real User
Affordable, easy to set up, and it is a high-performance appliance
Pros and Cons
  • "This product is affordable and it's a good, high-performance appliance."
  • "The technical support is not very responsive and is an area that needs to be improved."

What is our primary use case?

This firewall appliance is part of our overall security solution.

How has it helped my organization?

Using this product protects our company from attacks that come from outside of our network. At the same time, we get better speed and performance when connecting to the internet.

What is most valuable?

This product is affordable and it's a good, high-performance appliance.

The updates are regular, so we're sure that the attacks are somehow mitigated at the front-end of our gateway.

What needs improvement?

The technical support is not very responsive and is an area that needs to be improved.

Buyer's Guide
Fortinet FortiGate-VM
December 2024
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.

For how long have I used the solution?

We have been using Fortinet FortiGate-VM for almost two years.

What do I think about the stability of the solution?

Since we first implemented it about two years ago, we haven't experienced any major problems aside from the firmware that we needed to have upgraded.

What do I think about the scalability of the solution?

I am okay with the scalability, although we had to upgrade the appliance as our requirements increased. We currently have more than 170 users, and we may increase our usage next year.

How are customer service and support?

The technical support is not very responsive. The last time we contacted them was when we encountered slow performance because of the firmware. We needed to upgrade it.

How was the initial setup?

The initial setup is very easy.

What about the implementation team?

We deployed this product with the help of the vendor.

What's my experience with pricing, setup cost, and licensing?

Of all the firewalls that we compared, FortiGate is the cheapest and most affordable, so we are satisfied with the pricing.

Which other solutions did I evaluate?

Prior to selecting FortiGate-VM, we evaluated Meraki and one other solution.

What other advice do I have?

At this point, aside from technical support, we have no issues with this product. It has everything that we need at the moment, and I cannot think of any other features that should be there.

My advice for anybody who is implementing FortiGate-VM is that they need to understand how their business operates and what their requirements are. They need to understand the technology in terms of security and performance before they purchase any devices.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user188481 - PeerSpot reviewer
Network Admin at a healthcare company with 501-1,000 employees
Real User
Initial setup is very straightforward with a wizard, if needed
Pros and Cons
  • "Initial setup is very straightforward with a wizard, if needed."
  • "The web GUI is easy to use."
  • "​The tech support calls were not the best and could be improved. ​There have been times when we felt as if we knew more about the device than the support person on the phone.​"

How has it helped my organization?

From security changes to VPN setup to web filtering, changes happen now more quickly.

What is most valuable?

The web GUI is easy to use. 

What needs improvement?

The tech support calls were not the best and could be improved. There have been times when we felt as if we knew more about the device than the support person on the phone. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

I would rate technical support as a seven out of 10. It is hit or miss. Most hits, but a few tech support calls were not the best.

Which solution did I use previously and why did I switch?

We used ASA (ASA 5510) before this. You had to have ASDM loaded and fight with different versions of Java just to administer the device.

We needed to do an upgrade, and for the cost of a new ASA, we got two FortiGates which have a web GUI that do not rely on Java.

How was the initial setup?

Initial setup is very straightforward with a wizard, if needed.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

No, we did not evaluate other options. It was the firewall rated numerically behind Palo Alto, and we could afford this one.

What other advice do I have?

It was no different than any other rollout. Do as much configuring before dropping it into your environment (especially if you are using content filtering with multiple groups) and make sure you are able to rollback to the old device, if necessary. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiGate-VM
December 2024
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Creative Head/Director at WitBuz
Real User
A stable solution with good technical support, easy installation and ease of use, but the GUI features could be better
Pros and Cons
  • "The technical support is very good."
  • "The solution should provide more useful GUI features."

What is our primary use case?

We use the solution for creating IPsec tunnels and web and application filters. We use it for monitoring virtual traffic on platforms including VMware solutions. 

What is most valuable?

I only know a little bit about the solution's firmware.

This said, the solution is stable and user-friendly. 

What needs improvement?

The solution should provide more useful GUI features. This would prevent us from having to resort to CLI or certain basic commands. 

There should be an IPsec failover. 

For how long have I used the solution?

We have been using Fortinet FortiGate-VM for around four years.

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and technical support?

The technical support is very good. It does not need to be improved. 

How was the initial setup?

The installation is very easy and user-friendly. 

What about the implementation team?

We have two teams, involving PLM managers, whose sole job is to support the customers. 

What's my experience with pricing, setup cost, and licensing?

We pay for a yearly license. 

What other advice do I have?

We deployed the solution in a vCenter, using VMware. We do so solely on cloud. 

We have around 10 clients who are making use of on-premises deployment. 

We usually recommend SonicWall and Sophos in place of the solution since, with this IPsec solution, if one configures to an HPE with the IPsec failover, it fails to work. 

I rate Fortinet FortiGate-VM as a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
reviewer1401510 - PeerSpot reviewer
Team leader technical support at a manufacturing company with 201-500 employees
Real User
A complete ecosystem with good scalability, performance, and support
Pros and Cons
  • "Its performance is adequate. We are quite satisfied with its performance. The fact that it is a complete ecosystem with all kinds of integrations is valuable. It did take us a couple of months to get a grip on the new software, but all in all, it replaced our on-premise and single-point solution environment."
  • "It would be useful to have integration with different reporting tools. This is something we are sorely missing. It would be a plus to have reporting integrations. It would be good to have more integration with the identity suites, such as Office 365 and Azure Active Directory, of different providers that we use. Integrations are already available, but it would be nice to have some more advanced options."

What is our primary use case?

We use it to separate our office environment from our training courses and customer environment. 

We have on-premise and cloud deployments. We use the on-premise version for the functionality for our local network, and we use the cloud-based solution to provide the same functionality for our cloud-hosted workspaces. We have its latest version. 

What is most valuable?

Its performance is adequate. We are quite satisfied with its performance. 

The fact that it is a complete ecosystem with all kinds of integrations is valuable. It did take us a couple of months to get a grip on the new software, but all in all, it replaced our on-premise and single-point solution environment. 

What needs improvement?

It would be useful to have integration with different reporting tools. This is something we are sorely missing. It would be a plus to have reporting integrations. 

It would be good to have more integration with the identity suites, such as Office 365 and Azure Active Directory, of different providers that we use. Integrations are already available, but it would be nice to have some more advanced options.

For how long have I used the solution?

I have been using this solution since 2015 or 2016. 

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is very scalable. In terms of the number of users, we have about 300 employees and 300 daily on-premise customers.

We have plans to increase its usage. We are looking at the high-availability options for our branch offices.

How are customer service and technical support?

Most of the technical support is provided by our support partner, but there have been some instances when I interacted with their technical support. They have been most satisfactory.

How was the initial setup?

Its initial installation wasn't really that hard. It was very much doable. It was a scaled rollout, which makes it a bit hard to measure.

What about the implementation team?

We did get some help from our network support partner. We initially needed extra help for the deployment. We didn't require any help later on. 

To support an environment of this size, two people are good enough. If this is the sole focus of their job, then even a single person would be enough.

What's my experience with pricing, setup cost, and licensing?

There is a support fee that can be bought on a yearly or two-yearly basis. I don't think they do five years. The best benefit is that the same pricing is guaranteed for that duration. If you can afford it, I would recommend using the longest possible time span.

Which other solutions did I evaluate?

We compared it with Check Point.

What other advice do I have?

I would definitely recommend this solution. I was advised to be very skeptical about the performance statistics as indicated in the documentation, but I didn't find that to be the case. It is very scalable with good performance.

I would rate Fortinet FortiGate-VM an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1277631 - PeerSpot reviewer
Director of Information Technology at KOTTO A.Ş.
Real User
Easy to use and deploy with good performance and capacity
Pros and Cons
  • "The most valuables features are the ease of use and deployment."
  • "In the next release, we would like to see full integration with VMware NSX virtualized networks."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuables features are the ease of use and deployment. 

It is easy to back up and easy to transport.

This is a flexible solution.

Our customers are happy with the performance and capacity.

The user interface is ok and we haven't had any problems with it.

What needs improvement?

The price of FortiGate-VM is high and should be more competitive.

In the next release, we would like to see full integration with VMware NSX virtualized networks.

For how long have I used the solution?

We began working with this appliance about five years ago.

What do I think about the stability of the solution?

This is a reliable solution and we haven't had any issues with the virtual appliance.

What do I think about the scalability of the solution?

This is a largely scalable and flexible solution.

How are customer service and technical support?

We have not been in contact with technical support.

Which solution did I use previously and why did I switch?

I have personal experience with Palo Alto, Check Point, pfSense, and SonicWall.

What's my experience with pricing, setup cost, and licensing?

This solution is very expensive. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

I have tested virtual appliances from almost every vendor and the only ones that I can recommend are those from Fortinet. Many do not have the maturity or a proper licensing model, whereas others lack performance optimization for the virtual scenarios, and some vendors lack field engineering experience.

What other advice do I have?

Our customers for this virtual appliance are very happy with their deployments and I recommend it. This is not a perfect solution but we are not seeking one. Every product has room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1140930 - PeerSpot reviewer
Technical Lead at a government with 1,001-5,000 employees
Real User
Responsive support, useful analyzer, and effective protection
Pros and Cons
  • "The most valuable features of Fortinet FortiGate-VM are the servers, analyzer, and track protection."

    What is our primary use case?

    We use Fortinet FortiGate-VM as a network firewall.

    What is most valuable?

    The most valuable features of Fortinet FortiGate-VM are the servers, analyzer, and track protection.

    For how long have I used the solution?

    I have been using Fortinet FortiGate-VM for approximately seven years.

    What do I think about the stability of the solution?

    The solution is highly stable.

    What do I think about the scalability of the solution?

    The solution is not scalable.

    We have approximately 7,000 users using this solution in my organization.

    How are customer service and support?

    The support has been responsive in my experience.

    How was the initial setup?

    The initial setup is easy and took approximately six months.

    What about the implementation team?

    We did the implementation with an integrator called Dimension Data and from Fortinet support.

    We have a six-person technical team that does the maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be less expensive. There are some features that have to be purchased separately that have their own license.

    What other advice do I have?

    I rate Fortinet FortiGate-VM a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1277835 - PeerSpot reviewer
    Cyber Security Engineer at a tech vendor with 1-10 employees
    Real User
    Useful web proxy and gateway functionality
    Pros and Cons
    • "The most valuable features are the web proxy for protection and web gateway for deployment."
    • "In the next release, I would like to see integration capability with SIEM tools, such as QRadar, and LogRhythm."

    What is our primary use case?

    I am a design engineer and we are designing a security operation center for data censoring in Turkey.

    We are using FortiGate to protect more than 3000 end users.

    More than one gigabyte per second bandwidth is necessary. FortiGate was quite useful for this scenario, but we are just in the planning and analyzing phase. The tender should be in the near future.

    What is most valuable?

    The most valuable features are the web proxy for protection and web gateway for deployment.

    What needs improvement?

    Pricing should be more competitive, it's expensive.

    In the next release, I would like to see integration capability with SIEM tools, such as QRadar, and LogRhythm.

    For how long have I used the solution?

    I have been using this solution for more than five years.

    What do I think about the stability of the solution?

    This solution is stable.

    What do I think about the scalability of the solution?

    From the datasheets that I have read, I can see from its specifications that it is scalable.

    In this project, we have more than 3000 end users. Most of the users are security admins and security engineers.

    How are customer service and technical support?

    I have not contacted technical support.

    How was the initial setup?

    What's my experience with pricing, setup cost, and licensing?

    The price is similar to Symantec Endpoint, but it's more expensive than Forcepoint solutions. Fortinet is better than Forcepoint.

    I don't see that it's a problem concerning the pricing, but it is expensive for Turkey.

    We do not pay any additional costs for technical support or additional features.

    What other advice do I have?

    I would recommend using Fortinet, especially its web security proxy and web security gate because it is quite useful for them.

    I would suggest this solution.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer997284 - PeerSpot reviewer
    Network Engineer at a maritime company with 201-500 employees
    Real User
    Good UTM to provide secure site-to-site connections, but new versions should be tested more thoroughly before release
    Pros and Cons
    • "The most valuable features are site-to-site connections and UTM."
    • "When new versions are deployed they tend to be a little buggy, so they should be more fully tested before release."

    What is our primary use case?

    FortiGate-VM is installed in our data centers and is used for site-to-site connections between offices. 

    What is most valuable?

    The most valuable features are site-to-site connections and UTM.

    What needs improvement?

    When new versions are deployed they tend to be a little buggy, so they should be more fully tested before release.

    For how long have I used the solution?

    I have been using this solution for about a year.

    What do I think about the stability of the solution?

    We have had no issues with respect to stability, except that when new versions are released we do notice problems.

    What do I think about the scalability of the solution?

    Scalability has not been a problem.

    How are customer service and technical support?

    We have contacted technical support at times when the appliance was not working well and they were ok. We have no issues with support.

    Which solution did I use previously and why did I switch?

    I also use Cisco equipment and the main difference is that Cisco is more expensive.

    How was the initial setup?

    The initial setup is not very complex and involved only a few settings.

    The deployment took us a couple of days.

    What about the implementation team?

    We had assistance during our implementation and we were satisfied with the service.

    What's my experience with pricing, setup cost, and licensing?

    The price of this product is great compared to others.

    What other advice do I have?

    Overall, this is a good product with good features and priced well compared to others. It is GUI-based and I am happy with the interface. I would recommend it and cannot think of any changes that I would make. The only problem is that new releases tend to be a little buggy.

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2024
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    Buyer's Guide
    Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.