HPE Primera Reviews and Pricing

reviewer1599129

Solution Consultant at a computer software company with 201-500 employees

Apr 23, 2025

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Data storage stability improves with enhanced capacity and performance

Pros and Cons

"The system is stable, particularly with mission-critical solutions in place."

"When we asked for HPE support to resolve issues, their help was punctual and on time. However, the depth of root cause analysis provided was not satisfying."

What is our primary use case?

We use HPE Primera as part of our data storage solutions, with an emphasis on maintaining stable and mission-critical systems.

What is most valuable?

In terms of data storage, after replacing HDD disks with SSD disks using HPE High-Five, the system now keeps stable. We have more capacity than expected, and even if we face issues with one or two disks, the system maintains the same performance. The interface is user-friendly and web-based, though it does not cover all requirements.

What needs improvement?

The user interface is friendly, yet it does not cover all steps that can be performed via direct port connections on storage. They could add more functionalities to the interface.

For how long have I used the solution?

HPE Primera has been live for almost two years.

Buyer's Guide

HPE Primera

April 2025

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What do I think about the stability of the solution?

The system is stable, particularly with mission-critical solutions in place. Although we have yet to experience a stress situation, the system operates smoothly even with a greater IOPS capacity enabled by using SSD disks.

How are customer service and support?

When we asked for HPE support to resolve issues, their help was punctual and on time. However, the depth of root cause analysis provided was not satisfying. We could not get a genuine explanation for why systems were failing under certain conditions.

How would you rate customer service and support?

How was the initial setup?

The setup does not seem complex, based on feedback from our team who used an experienced resource with HPE expertise.

What about the implementation team?

We used an experienced resource with HPE expertise to handle the setup.

What's my experience with pricing, setup cost, and licensing?

I cannot recall the exact figures for pricing from memory, but it seems to be an acceptable and reasonable price.

Which other solutions did I evaluate?

We did not evaluate other solutions, as we had requirements dictated by an RFP process.

What other advice do I have?

On a scale of one to ten, I would rate HPE support around six to seven due to the lack of depth in their root cause analysis. I would recommend this solution to others because it is a stable product, and although it has some product problems, it is common for every vendor to release fixes to improve. It is the latest that HPE offers. I rate the overall product an 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Last updated: Apr 23, 2025