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it_user835635 - PeerSpot reviewer
IT Manager Information Communication Technology with 501-1,000 employees
Real User
Apr 9, 2018
Enables us to remove inefficiencies, produce very complex reports
Pros and Cons
  • "It's enabled us to report directly from our main application systems. We're removing islands of data and we're removing inefficiencies, where people or small divisions had their own store of information."
  • "I think the GIS pieces maybe not as good as we would like."

What is our primary use case?

It's performed very, very well. Its primary use is reporting from all our systems.

How has it helped my organization?

It's enabled us to report directly from our main application systems. We're removing islands of data and we're removing inefficiencies, where people or small divisions had their own store of information.

What is most valuable?

Reliability and strength of product. It's proven to be very robust. It's been great.

What needs improvement?

I think the GIS pieces maybe not as good as we would like. 

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IBM Cognos
December 2025
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For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Very good. It's very reliable. Very stable. Gives us very little trouble.

What do I think about the scalability of the solution?

Very good. We've been able to add more systems to it and it has no performance problems. We've recently got some guys to rejig it and we've got a lot more performance out of it. We're very pleased. It's clearly an enterprise product.

How are customer service and support?

I haven't used it but the team has. I think they found it very helpful, and got back to them in a reasonable period of time.

Which solution did I use previously and why did I switch?

We were previously using three or four different solutions. We've had Cognos for 10, 12 years, so it's going back quite a bit of history. But yes, we had different solutions. We're a government organization, so we went out to tender and got Cognos and we're very pleased with the results.

What other advice do I have?

I would certainly give it a nine out of 10, and I could be persuaded to give them a 10. It's very good. Done lots of things we needed it to do, some very, very complex reports. It's been able to develop them. It's delivered them. Very impressed.

Make sure you understand what you want to do with the tool, and make sure you have a good budget to make sure it's successfully implemented.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user823539 - PeerSpot reviewer
Sr. Director with 1-10 employees
Real User
Mar 14, 2018
Needs to be more user-friendly, although it's compatible with all our apps

What is our primary use case?

We use it for financial purposes, and simple reporting.

How has it helped my organization?

It's compatible with the whatever applications we have. That's why we got it.

What is most valuable?

The scheduling and reports.

What needs improvement?

It should be more user-friendly. 

What do I think about the stability of the solution?

Stability is good.

What do I think about the scalability of the solution?

Scalability is okay.

How is customer service and technical support?

Not very good because we didn't get a deep, back-end partner fit.

What other advice do I have?

The most important criteria when choosing a vendor would be that the product is the very user-friendly and that we can upload the files into the system for reporting purposes.

I give this solution a rating of five out of 10 because it's not very user friendly.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
IBM Cognos
December 2025
Learn what your peers think about IBM Cognos. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
it_user831210 - PeerSpot reviewer
Senior Consultant
User
Mar 6, 2018
Self-service is possible through the use of dashboards, which are very intuitive
Pros and Cons
  • "Using custom controls, it is possible to extend the application with even more functionality and make the application intuitive and attractive."
  • "Self-service is possible through the use of dashboards, which are also very intuitive. Stories can be used to pin snapshots, tell the story for meetings, etc."
  • "Integration with Office can enable the 'download' mode of storytelling.​"
  • "Mapbox integration for geospatial analytics down to longitude/latitude layers."
  • "Extending features on dashboards so it becomes a real dashboard building application, not only a data exploration tool."
  • "Extending dynamic cubes aggregate awareness with calculated measures."

What is our primary use case?

New project to leverage enterprise-wide reporting and analytics. Serving as a standard report and application needs as well as any self-service BI needs.

Numerous large data sets (more than 150 MIO records) are in the data warehouse, self-service BI required (self-serve analysis), Netezza as back-end and Cognos Analytics 11 as front-end.

How has it helped my organization?

  • Extremely fast solution using IBM Cognos Dynamic Cubes. Aggregate aware querying providing a fast-on-fast solution (in combo with Netezza). In addition, the interactive viewer of Cognos Analytics and dashboards provide for a unprecedented experience of key users with their data, enabling them to change visualizations on the fly, applying different sorts, filters, etc. This enables them to do further analysis than what is possible with a predefined application.
  • Using custom controls, it is possible to extend the application with even more functionality and make the application intuitive and attractive.
  • Integration with Office can enable the 'download' mode of storytelling.
  • Self-service is possible through the use of dashboards, which are also very intuitive. Stories can be used to pin snapshots, tell the story for meetings, etc.

What is most valuable?

  • Dynamic Cubes provide fast analytics through aggregate awareness querying on aggregate, fact tables.
  • Dashboards providing an easy interface to build interactive dashboards. 
  • Watson Analytics suggests visualizations, which helps users to build visualizations for data exploration.
  • Mapbox integration for geospatial analytics down to longitude/latitude layers.
  • Interactive viewer enabling live interaction with standard reports, filtering, sorting, changing visualizations, etc.

What needs improvement?

  • Extending features on dashboards so it becomes a real dashboard building application, not only a data exploration tool.
  • Extending dynamic cubes aggregate awareness with calculated measures (also being aggregate aware).

For how long have I used the solution?

Less than one year.

What other advice do I have?

Response times should fall in seconds, not minutes. Visualizations should be strong. System should be capable of guiding users in their data exploration.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
it_user547317 - PeerSpot reviewer
Managing Consultant at a consultancy with 51-200 employees
Real User
Dec 18, 2017
Allows developers to manipulate data and create reporting applications.
Pros and Cons
  • "One of the strong suits of Cognos is its robust corporate reporting capability."
  • "One key area for improvement is the need to improve the self-service nature and functionality of the product in terms of visual analytics."

What is our primary use case?

Cognos Business Intelligence (BI) 10.x is a web-based, integrated BI software suite owned by IBM. It provides a toolset for reporting, analysis, scorecarding and the monitoring of events and metrics. The software consists of several components which are designed to meet the different information requirements in a company.

How has it helped my organization?

I have many clients using Cognos for their ad-hoc query and standardized reporting needs. It fits the category of an “enterprise” business intelligence platform very well. It also integrates seamlessly with IBM’s Cognos TM1 financial performance management solution for corporate planning, budgeting, and forecasting needs.

What is most valuable?

One of the strong suits of Cognos is its robust corporate reporting capability. Its flagship Report Studio component allows BI developers to transform data in many ways, create pixel perfect objects and standard reporting applications.

What needs improvement?

One key area for improvement is the need to improve the self-service nature and functionality of the product in terms of visual analytics. This is something IBM has recognized and addressed in order to more effectively compete against other leading visualization products like Qlik Sense and Tableau. They have made major improvements in their latest release of the Cognos v11 platform also known as “Cognos Analytics”. This version of the product has been redesigned with a more intuitive interface and offers complete guided and business self-service capabilities designed to quickly identify and gain insights from your data.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I have not experienced many issues in terms of stability. The product is fairly stable, especially if you are keeping up with the latest releases of upgrades and fix packs.

What do I think about the scalability of the solution?

With the proper end-user training and internal support, the product seems to scale well. As stated before, it fits the category/need of an “enterprise” business intelligence platform very well.

How are customer service and technical support?

If you pay for IBM software technical support and work with a “supported” version of the product, then support is usually very helpful. Depending on how business critical the case is, they are fast in their response times.

Which solution did I use previously and why did I switch?

I work with customers who have multiple BI solutions in-house. I position Cognos where I see fit, utilizing the application for its strongest assets and where I see the most value-add.

How was the initial setup?

Depending on customer needs, complexity and size of the BI environment, the initial setup can be tailored to either being very straightforward or robust/complex.

What's my experience with pricing, setup cost, and licensing?

If you are going to invest in a reputable quality BI solution, be prepared to not be frugal in terms of pricing/licensing. IBM Cognos offers competitive pricing similar to other BI vendors in the market.

Which other solutions did I evaluate?

Many organizations are using a blend of different BI solutions and there are many products/solutions on the market today. I encourage my customers to evaluate different products. Based on their business/project needs, they can then choose the best solution that fits their criteria and culture.

What other advice do I have?

I would give the same advice as I would with implementing any BI tool/solution. Focus on building a stable and scalable foundation that’s built to last and also intuitive to the end-user. Place an emphasis on data governance/quality, change management and continuous product training for developers and consumers. This is extremely important when implementing any new BI/Analytics technology.

Disclosure: My company has a business relationship with this vendor other than being a customer. My company is an IBM business partner.
PeerSpot user
Senior Cognos Developer at a recruiting/HR firm with 10,001+ employees
Real User
Sep 20, 2017
The Report Studio supports complex analytics features such as advanced filtering and conditional formatting/rendering.
Pros and Cons
  • "Cognos is the best application with dashboards,batch reporting, jobs, events and ad-hoc reporting for business users."
  • "The visualization aspect needs to be improved and I believe, this is being resolved in upcoming versions."

What is most valuable?

Cognos is a MOLAP BI tool which covers cubes, dimensional and relational reports, along with different types of complex functions across all databases available in the market. It is a complete analytical solution including all BI combinations. Within it, Report Studio is one single powerful tool which works across all concepts like slicing and dicing, drill through, drill up and down, advanced filtering/prompts, master-detail, report bursting, and conditional formatting/rendering. Also, the advanced visualizations from versions 10.2.2 and 11 are valuable. The Report Studio feature supports all types of complex and analytical reporting, making it a useful tool.

Cognos is the best application with dashboards,batch reporting, jobs, events and ad-hoc reporting for business users.

How has it helped my organization?

Risk analytical reporting has become easy as there is more compatibility. Also, in the future, a Cognos analytic version will be launched that works well with advanced features like cloud, big data and machine learning (Watson analytics).

What needs improvement?

The visualization aspect needs to be improved and I believe, this is being resolved in upcoming versions.

In Cognos version 10.2.1 RAVE visualizations are still coping to become an easy user interface for developing advanced charts compared to Tableau/QlikView (as it is a BI tool) . As of now, only active reports are available. In Cognos version 10.2.2. and 11, the analytics feature seems to be upgraded and on par with other competitive tools in the market.

For how long have I used the solution?

I have used this product for three years.

What was my experience with deployment of the solution?

deployment and migrations can be easily handled using clipboard or import/export method

What do I think about the stability of the solution?

In regards to stability, the performance aspect needs to have more enhancements.no

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

4/5

Technical Support:

I would give their technical support a 6/10 rating (actually, it varies from 6-8 level).

IBM or any other vendor resolves documented errors but ultimately the application development / admin team should be able to identify the root cause of the issue and resolve it. IBM can only suggest best practices, so in general a 6-8 rating is quite good for any vendor. IBM has a good PMR system and a decent support reference available online.

IBM also has deals on client partnerships based on the organization licenses where they will be on field at times to help their customers (this is service may require additional payments).

Which solution did I use previously and why did I switch?

We have consistently made use of the same solution with older versions.

How was the initial setup?

The initial setup was quite straightforward.

What about the implementation team?

in-house

What was our ROI?

60-70%

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing policies are comparatively cheaper than other products in the market .

Which other solutions did I evaluate?

I did not evaluate any other options prior to choosing this product.

What other advice do I have?

It is a BI tool that covers concepts namely BI, visualization, mobile, cube and all modern concepts.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user84468 - PeerSpot reviewer
Consultant
Vendor
Sep 12, 2017
It has a very powerful edit feature allowing users to back out of changes without forcing them to recreate reports
Pros and Cons
  • "It has a very powerful edit feature which allows users to back out of changes (undo) without forcing them to recreate entire reports."
  • "It would be better if it is was easier to implement without extensive training for it."

What is most valuable?

It has a very powerful edit feature which allows users to back out of changes (undo) without forcing them to recreate entire reports.

How has it helped my organization?

It forced us to look into the data warehousing of our entire existing products that we were using to better evaluate data retrieval.

What needs improvement?

It takes a very long time to learn the product. It requires specialization for different functions. It would be better if it is was easier to implement without extensive training for it.

For how long have I used the solution?

Eight years using different versions.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Not applicable.

How was the initial setup?

It was quite complex.

What other advice do I have?

Learn the overview of the product first before the investing time and effort on features which you may not use.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user547329 - PeerSpot reviewer
Cognos Developer at a university with 1,001-5,000 employees
Vendor
Sep 7, 2017
It provides dashboard visualizations for executives to see what's going on.
Pros and Cons
  • "The Report Studio that is aimed at professional report writers."
  • "Cognos charts are not as fast as those of the other tools, even with DQM (dynamic query mode)."

What is most valuable?

This is an all-in-one solution that provides reporting for a lot of different reports and visualizations. It provides one tool that works for 90% of situations.

Cognos has a lot of tools such as:

  • The Report Studio that is aimed at professional report writers.
  • The Query Studio that is aimed at business users.
  • The Event Studio that is used to check conditions before triggering an action.
  • The PowerPlay transformer to build cubes.
  • The Analysis Studio to report against cubes and others such as planning.

So it covers a lot of the areas that are required for reporting. As far as visualization is concerned, Cognos is trying to keep up with the others. Cognos version 11 has a lot of new charts but still not as good as the other tools that are dedicated for visualization like Tableau, Spotfire etc.

How has it helped my organization?

This product has helped to provide basic reporting for reducing manual work as well as some dashboard visualizations for executives to see what's going on in one glance.

What needs improvement?

Performance and visualizations are aspects which need to be improved. Cognos doesn't have all the charts that are available in the other tools such as Tableau, Spotfire etc. Cognos is trying to keep up with the others and Cognos version 11 has a lot of new charts but still it has a lot of room for improvement.

Cognos charts are not as fast as those of the other tools, even with DQM (dynamic query mode). I think these are the two main reasons why a lot of companies are using Tableau/OBI/ Spotfire even when they have Cognos.

For how long have I used the solution?

I have used this solution for eleven years.

What do I think about the stability of the solution?

Cognos is very stable, after tweaking server settings.

What do I think about the scalability of the solution?

Cognos has different licensing models. PVU license limits CPU and there is need to add that for more users.

How are customer service and technical support?

It's a mix. Some support agents are very good while some don't have a clue of what's going on.

Which solution did I use previously and why did I switch?

We did not use any other solution.

How was the initial setup?

The initial setup is very straightforward. The basic installation is very easy and you can start reporting.

What's my experience with pricing, setup cost, and licensing?

Make sure to assess the number of concurrent users and the type of users, i.e., studio vs viewers. Also, there is need to assess the purchase license accordingly so as to avoid audit penalties.

What other advice do I have?

This product is easy to install and you can start reporting off. However, it needs a lot of tweaking according to the different setups and also has a lot of components that need different skill sets.

It's all consolidated in one solution, so it doesn't have a few things that the other small tools do better.

Cognos is easy to learn and I see a lot of the new consultants in this field, more than in any other BI tool. However, becoming an expert takes a lot of time.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
BI Architect/Cognos Solution Architect/ETL Design Architect at a media company with 201-500 employees
Real User
Jul 31, 2017
Query subjects sorting in a model are absent

What is most valuable?

FM – though it lacks some of the previous version's features: dimensional and sorting.

How has it helped my organization?

We're thinking about a different product.

What needs improvement?

There are a number of things, but I would start with just a few...

Framework Manager:

  1. Query subjects sorting in a model are absent.
  2. DMR model in FM is currently decommissioned, but basically needed.
  3. Cubes – requires my time to explain, but cannot work properly with a big dimensions.

For how long have I used the solution?

I've used this solution for three years.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

Yes.

How are customer service and technical support?

Bad.

Which solution did I use previously and why did I switch?

Not applicable.

How was the initial setup?

Some issues, though not many.

What's my experience with pricing, setup cost, and licensing?

Not matching the product quality.

Which other solutions did I evaluate?

Started working with what was used by the organization.

What other advice do I have?

If you choose a Cognos product, be aware to wait until at least the second or third fixpack appears.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free IBM Cognos Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free IBM Cognos Report and get advice and tips from experienced pros sharing their opinions.