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it_user507990 - PeerSpot reviewer
Cognos & OBIEE Business Intelligence Consultant at a pharma/biotech company with 51-200 employees
Vendor
It can integrate with IBM FileNet, WebSphere, Cognos Data Manager, and MS SharePoint 2010 and 2013.

What is most valuable?

Active Reports are valuable for the organization because you can save it with the .mhtm file extension and can open it as an offline report at any time; it does not need an internet connection. Also, it does not need any further customization when you present the report for Cognos mobile, and it's faster.

How has it helped my organization?

Creating dashboards for sales and suppliers for about of 1.4 billion EGP of income and about 55 distribution locations

What needs improvement?

There is room for improvement regarding installation of the visualization plugin for Cognos reports to enhance the colours of your dashboards. There are plugin charts from IBM for Cognos to incorporate Web 2.0 colors into charts and also add some animation. For example, feed-in and feed-out animation to add some action to the report when you open it for first time or when you refresh the report page.

For how long have I used the solution?

I have used it for about four years.

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IBM Cognos
January 2025
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What do I think about the stability of the solution?

I have not encountered any stability issues. It’s very stable; more so than Oracle BI.

What do I think about the scalability of the solution?

I have not encountered any scalability issues. You can install other software and this product can integrate with it – for example, Cognos Metrics, Mobile, PowerPlay and Transformer. This product can also integrate with IBM FileNet, WebSphere, Cognos Data Manager, and MS SharePoint 2010 and 2013.

How are customer service and support?

Technical Support is very expensive and internet resources for many issues are very poor, similar to QlikView and Pentaho. But I think Oracle OBIEE and MS BIare very good in this area.

Which solution did I use previously and why did I switch?

I did not previously use a different solution, because the company bought it before I joined.

How was the initial setup?

Installation is straightforward. Configuration is complex if your database is AS/400, but it’s easy if your DB is Oracle, DB2 or MS SQL Server.

What's my experience with pricing, setup cost, and licensing?

I think the price and license cost is very expensive, especially for Oracle BI and IBM Cognos. It’s because here in Arab world, it depends on software houses that work for governmental projects are looking to retain their partnerships with IBM and Oracle.

I think QlikView and SAP BO are better because their licenses are available for about 500$ per user and include two years of support. However, I don’t think the QlikView reporting tool is as good as Oracle and IBM. I don’t know SAP BO because I don’t use it enough to judge it.

Which other solutions did I evaluate?

I use both solutions IBM Cognos and Oracle BIEE. I use either of them, depending on the business needs.

What other advice do I have?

This product is very useful and good to implement, but you must know that you need good support from IBM, if you face any particular problem.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user174678 - PeerSpot reviewer
Corporate BI Developer with 1,001-5,000 employees
Vendor
Despite IIS configuration being more complex than it should be you will not regret implementing Cognos

What is most valuable?

Report Studio.

How has it helped my organization?

Any area for which developer has requirements can be improved, streamlined e.g. Marketing, Compliance, Surveillance, Hotel Accounting, Casino Accounting .

What needs improvement?

  • -Pulling images directly from database with Report Studio
  • Graceful ways to consume / report on XML or JSON structure received as a result of API call
  • Timely bug fixes

For how long have I used the solution?

13 years.

What was my experience with deployment of the solution?

I would say IIS configuration is more complex than expected

What do I think about the stability of the solution?

Possibly but there could be multiple reasons for the environment being unstable especially on virtual servers.

What do I think about the scalability of the solution?

Not really.

How are customer service and technical support?

Customer Service:

It depends on sales rep. It may vary. Judging on we experienced it could be 6-8 on scale 1-10 (10 is the best).

Technical Support:

It depends on sales rep. It may vary. Judging on we experienced it could be 6-8 on scale 1-10 (10 is the best).

Which solution did I use previously and why did I switch?

No previous solution.

How was the initial setup?

The first time ever setup is always more complex. After that it is pretty much "known road." Again, IIS configuration may be more complex than it should.

What about the implementation team?

It has always been in-house implementation.

What was our ROI?

I do not have answer on this but in some areas it may be very high.

Which other solutions did I evaluate?

Yes. Business Objects, Crystal Reports (while back).

What other advice do I have?

Go ahead, you will not regret.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM Cognos
January 2025
Learn what your peers think about IBM Cognos. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
PeerSpot user
Senior Manager of IT at a retailer with 1,001-5,000 employees
Vendor
We previously used Hyperion and SQL Reporting Services however we moved to Cognos because we need an integrated solution

For how long have you used this product?
- 12 Years

Which features of this product are most valuable to you?
- Quick query ability

Can you give an example of how this product has improved the way your organization functions?
- We use it against our enterprise data warehouse for enterprise views of data and material flow

What areas of this product have room for improvement?
- Visualization

Did you encounter any issues with deployment, stability or scalability?
- Scalability only due to source data issues

Did you previously use a different solution and if so, why did you switch?
- Hyperion and SQL Reporting Services. We need an integrated solution.

Before choosing this product, did you evaluate other options? If so, which ones?
- Essbase, Oracle, SAP

How would you rate the level of customer service and technical support?
- Very Good

Was the initial setup straightforward or complex? In what ways?
- Setup for such a complex tool is always difficult

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- We used an outside vendor. Good, but needed some more technical understanding

What is your ROI on this product?
- 3-5 years

What was your original setup cost for this product and what is your day-to-day cost of using this product?
- 2 Million to implement. Not sure

What advice would you give to others looking into implementing this product?
- Do your homework on configuration and server architecture

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Carlos Mardinotto Junior - PeerSpot reviewer
Carlos Mardinotto JuniorBI Expert at a financial services firm with 1,001-5,000 employees
Top 5Real User

The IBM Cognos Suite, its very corporative tools, web and clould , therfore you get easily to reach your goals.

Lead Technical Consultant at Perficient
MSP
User-friendly but some problems with huge data sets
Pros and Cons
  • "Cognos' most valuable features are the bundled studios, simple UI, and advanced features like the ability to create data modules."
  • "There are some problems with how Cognos handles huge data sets and when connecting with multiple sources and searching the data."

What is our primary use case?

I primarily use IBM Cognos for order management.

What is most valuable?

Cognos' most valuable features are the bundled studios, simple UI, and advanced features like the ability to create data modules.

What needs improvement?

There are some problems with how Cognos handles huge data sets and when connecting with multiple sources and searching the data. In the next release, Cognos should include artificial intelligence features.

For how long have I used the solution?

I've been working with this solution for over eight years.

What do I think about the scalability of the solution?

Cognos' scalability is good.

How are customer service and support?

IBM's support community is excellent, and there's a large knowledge base if we have any problems. When I have a problem, and I reach out to the support team, my problem gets addressed within a couple of days.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've also used Tableau and Power BI, but Tableau doesn't support data modeling.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

Anybody can learn to use Cognos, but they need some data analytics skills and knowledge of data warehousing, including the complete data pipeline from the source to creating reports. IBM's developer network provides lots of resources for learning this tool and documentation for all versions. I would rate Cognos as seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1196148 - PeerSpot reviewer
Owner at a consultancy with 1-10 employees
Real User
Great for scalability and data management on the back-end
Pros and Cons
  • "If they want dashboarding, storytelling, and analyzing why KPIs are met or not, then Cognos is a better candidate than Qlik Sense."
  • "Cognos is quite slow - it's missing the performance of the PowerPlay cubes."

What is our primary use case?

I use Cognos to design reports.

What is most valuable?

The storytelling feature is most valuable because it has a more explanatory approach which is really convenient for building up monthly reports with some context. 

What needs improvement?

The version I last worked on "IBM Analytics" required you to build your own queries and reports for statistical reasons, which should be out of the box rather than requiring users to build them. A nice dashboard showing uptime, runtime per report/user/ query ... usage per report ... for direct publication would be nice to promote the tool at the end users without investing a lot of time in it as an administrator

For how long have I used the solution?

I've worked with this solution for about 15 years.

What do I think about the stability of the solution?

Cognos is stable, I've never experienced issues with its stability.

How are customer service and support?

The support isn't bad, but the user community is quite small to discuss certain topics, especially in comparison to those of competitors like Microsoft Power BI.

Which solution did I use previously and why did I switch?

I've also used Qlik Sense, but I prefer Cognos for the scalability and data structuring on the backend. In the frameworks, you have better data management than in Qlik, which requires you to build independent data models.

How was the initial setup?

The initial setup is quite easy and has improved from previous versions.

What other advice do I have?

I would advise those thinking of implementing Cognos to look at their customers' requests. If they want dashboarding, storytelling, and analyzing why KPIs are met or not, then Cognos is a better candidate than Qlik Sense. I would rate this solution as eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user505704 - PeerSpot reviewer
Senior Technical Consultant - Analytics at a tech services company with 501-1,000 employees
Consultant
Workspace Advanced is a hybrid of the Query, Report and Analysis studios.

What is most valuable?

Reporting, which includes building reports out of relational schema.

How has it helped my organization?

This product has made enhancements in building dashboards, incorporated changes to make it easier for the business users to import and use their metadata to do analysis. That is included in Cognos Analytics version 11. It is more user friendly and in some areas, you do not necessarily depend upon IT to build reports. There is one tool like Cognos Workspace Advanced, which is the hybrid of Query, Report and Analysis Studio.

What needs improvement?

Dashboarding: Actually right now in Cognos 10.2.2, Cognos Workspace is the dashboarding studio to build dashboards. But I believe some work still needs to be done in order to compete with other tools like Tableau, etc.

Tableau has in-memory capabilities and a lot of depth in visualizations. It can analyze and display a lot of intuitive data quicker. Also, Cognos Dashboard requires more IT skill to create and maintain as compared to Tableau. However, the new version, Cognos 11, is a big step in that direction to make it more user friendly.

Dimensional Modeling Reporting: Dimensional Modeling is used for reporting where the reports can be drilled down to a detail level. It works on the same concept as cubes, except it is live. Performance is a big factor, so it requires lot of expertise to build the right kind of model with the proper aggregation level; otherwise, the performance is impacted. Plus, it requires MDX knowledge to enhance/maintain the model, because SQL doesn’t work in dimensional modeling.

For how long have I used the solution?

I have used it for eight years.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I encountered scalability issues when different users are querying at the same time or if one user is running a big report involving large query (SQL).

How is customer service and technical support?

Technical support is 8/10.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is high. It can be lowered.

Which other solutions did I evaluate?

I didn't make the decision to choose this product.

What other advice do I have?

It is a good product for reporting, not necessarily for dashboards.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user538227 - PeerSpot reviewer
Business Reporting Engineer (Contracter) with 10,001+ employees
Real User
You can switch between analysis on a high-level, aggregated data and detailed data.

What is most valuable?

The use of the dimensional and relational data model for drill-down, drill-up and drill-through: This is how you can switch between analysis on a high-level, aggregated data and detailed data.

How has it helped my organization?

I have been a business intelligence and analytics consultant for 15 years and I have always provided value to my customers.

What needs improvement?

The improvement to make is for BI to be extended into analytics; more Watson technology in BI. Watson from IBM is for more predictive and prescriptive analysis (big data) and Cognos BI is for more descriptive (BI). When IBM brings the Watson technique into BI, you will have one platform for reporting over past, present and future.

For how long have I used the solution?

We have been using the solution for 15 years.

What do I think about the stability of the solution?

We have never encountered any stability issues.

What do I think about the scalability of the solution?

We have never encountered any scalability issues.

How are customer service and technical support?

Over the last 10 years, I have never needed to use the customer support.

Which solution did I use previously and why did I switch?

Over these 15 years, I have worked with Oracle BI, Microsoft BI, Qlik and several other tools. Beside Cognos, none were compliant enough with the needs of my customers.

How was the initial setup?

Starting with Cognos wasn't easy before the most recent version 11, Cognos Analytics.

What's my experience with pricing, setup cost, and licensing?

Use one of the best BI tools, which Cognos is.

Which other solutions did I evaluate?

I have rolled into it by starting BI within Cognos.

What other advice do I have?

First look at what you need, before buying a BI tool and implementing it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Cognos - BI Consultant / Tech Lead at a energy/utilities company with 1,001-5,000 employees
Vendor
A reporting tool that allows the building of ad-hoc reports.

What is most valuable?

Almost all of the features are valuable. We have users who fit into different stacks of reporting capabilities.

How has it helped my organization?

Every day-to-day decision is driven by data. With this tool, we are able to provide it to relevant parties. They are happy with the data and the way it is presented.

We have users who can build ad-hoc reports on their own. They don't have to reach out to technical teams. This reduces dependencies and eliminates the turn-around time.

What needs improvement?

I would like to see more robust scheduling capabilities. Advanced audit information should be readily available, rather than pointing us to use a SDK each time.

For how long have I used the solution?

We have been using this solution for eleven years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating of 4/10. IBM technical support should be improved and their turn-around time should be reduced.

Which solution did I use previously and why did I switch?

We have used in-house tools before. However, we switched to Cognos because we needed something readily available and catered to different user bases.

How was the initial setup?

The installation was pretty straightforward. You just need to follow the documentation that comes with it. It covers everything.

What's my experience with pricing, setup cost, and licensing?

It’s an enterprise tool and different stacks of tools are beneficial for small, medium, or large companies.

Which other solutions did I evaluate?

We looked into Business Objects, Actuate, and Microsoft SSRS.

What other advice do I have?

You need to know the details of the product to love it. This product caters to all sizes of companies and easily accommodates growing companies. It can be used across an enterprise.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free IBM Cognos Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free IBM Cognos Report and get advice and tips from experienced pros sharing their opinions.