We are using the IBM FlashSystem 900 in a tiered storage environment virtualized behind the IBM SAN Volume Controller in a stretched-cluster topology.
Storage Administrator at a government with 1,001-5,000 employees
Consistently delivers performance below 1ms for read/write
Pros and Cons
- "The initial customer technical support was efficient and effective."
- "The performance monitoring feature is useful as it can report in 15 minute intervals by hour, day, week, month, or by a custom date range."
- "The FlashSystem 900 consistently delivers performance below 1ms for read/write. This performance is essential for an effective SVC stretch-cluster configuration across two datacenters, and presenting active-active storage to the customer."
- "Include an option to upload the support package to the IBM ECuRep when opening an IBM PMR."
What is our primary use case?
How has it helped my organization?
The FlashSystem 900 consistently delivers performance below 1ms for read/write. This performance is essential for an effective SVC stretch-cluster configuration across two datacenters, and presenting active-active storage to the customer.
What is most valuable?
The performance monitoring feature is useful as it can report in 15 minute intervals by hour, day, week, month, or by a custom date range. Version 1.5.0.0 also has a useful feature which allows for IBM to provide remote support directly into the FlashSystem 900.
What needs improvement?
Include an option to upload the support package to the IBM ECuRep when opening an IBM PMR.
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IBM FlashSystem
November 2024
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For how long have I used the solution?
Three to five years.
How are customer service and support?
The initial customer technical support was efficient and effective.
Which solution did I use previously and why did I switch?
No previous solution was used.
How was the initial setup?
The initial setup is very similar to setting up the IBM family of enterprise storage products (V7000, V9000, SVC, etc.).
What about the implementation team?
We implemented with a business partner and IBM.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Gestor de Capacidad at a logistics company with 10,001+ employees
Versatile, reliable, performs well and makes admin simple
What is most valuable?
I think the v7000 is versatile, reliable, and gives really good performance in the configuration you choose. The V7000 can be configured in different ways. It has proved to me that it is reliable, that the disks do not constantly break down, and that any administration work is simple. It also has a very complete assistant that helps you to solve the problems that arise.
How has it helped my organization?
This product has improved the speed of disk access where I have mounted, but I do not think that is its best feature since others give you the same performance. As I said for me what recommends this product is its reliability and the peace of mind it brings.
What needs improvement?
Of course the cost, it's expensive compared to other solutions.
For how long have I used the solution?
I've been using for more than five years.
What do I think about the stability of the solution?
No problem, in fact it is a characteristic that I like.
What do I think about the scalability of the solution?
No problem, there are very scalable models, everything depends on planning and the requirements.
How are customer service and technical support?
The technical support in general of IBM, in my personal opinion, could be much better. The truth is that I have never had any problem with them at a hardware level, the service is agile. Things get a bit complicated if the issue is not solved with a replacement part. I would give technical support a seven out of 10.
Which solution did I use previously and why did I switch?
I have used many solutions, having mounted many projects with storage (NetApp, HPE, Clarion, etc.) but if I had to choose one based on value for money, I think I would stick with V7000.
How was the initial setup?
The initial configuration is simple, but critical because at this point you can make it not work or even damage it completely. I think configuration should be done by a specialist. A storage specialist who had never set up a V7000 would not have problems.
What's my experience with pricing, setup cost, and licensing?
As I have already noted, everything depends on how you want it set up. I think there are others in the market that are equal in cost but much worse.
What other advice do I have?
If you are going to go with a V7000, you will not regret it. Be sure to clarify what you need, and it will give you the expected results.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
IBM FlashSystem
November 2024
Learn what your peers think about IBM FlashSystem. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
815,597 professionals have used our research since 2012.
IT Director Of System & Security Dep at a transportation company with 1,001-5,000 employees
The easy GUI is the most valuable feature.
What is most valuable?
The easy GUI is the most valuable feature.
What needs improvement?
As I said When you Sync V7000 to Another V7000 that are located in my case more than 10km and with DWDM as dark fiber , first you need license for long distance from brocade.
Than you can change the buffer credit on the SAN switch to at least 49 . the point is that you need to test the parameter to get the best value .
This depend on the line you have and also check if there is any limitation from your DWDM Provider.
The problem is that if the buffer is not configured correctly this increase the latency because of this delay and the retransmit .
For how long have I used the solution?
I have been using it for four years.
What was my experience with deployment of the solution?
Remote copy performance impacts latency on the local storage: Must be configured with the correct buffer credit.
How are customer service and technical support?
Customer Service:
Customer service is very good.
Technical Support:Technical support is very good.
Which solution did I use previously and why did I switch?
We previously used a different solution. We switched because Storwize v7000 is easy to manage.
What about the implementation team?
A vendor team implemented it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Storage Admin at a tech services company with 1,001-5,000 employees
Compression and deduplication are important to us. There is a limit on the flash memory.
What is most valuable?
We do replication and other things. For us, compression, deduplication, and the space saving features are important to us. The price to value ratio, for us, was good.
How has it helped my organization?
We are using replication for our backup solutions and it costs us less compared to other solutions. For space saving features, it definitely saves us in a virtual environment in terms of space and money.
What needs improvement?
There is a limit on the flash memory for fresh copy, i.e., a memory limit. So there are limits within the software, for buffering and then caching. We want to see those items increased.
There are a lot of bugs and they are still adding features in the product. The system has matured from 6.X to 7.X. It has improved a lot, but it still has room for more improvement.
What do I think about the stability of the solution?
This is not an enterprise solution, and our team doesn't sell that. That's how it is. So we shouldn't expect an enterprise level solution. Whatever is marketable for the segment serves a purpose.
What do I think about the scalability of the solution?
You can scale out as much as you want. We use up to four in a cluster, four to six nodes, so it's working fine for us.
How are customer service and technical support?
Other than bug fixes, the technical support is really good. If you actually hit a bug in your environment, it's definitely going to take time. It has to be escalated all the way to the third level and then to the engineers. It's a little bit challenging over there. But overall, it's okay.
Which solution did I use previously and why did I switch?
We were using SVC and DS83. We are actually using that app, but for us, IBM Storwize V7000 was more cost effective in our environment. That's why we chose that specific product.
How was the initial setup?
The setup is straightforward if you want to do a basic setup. But if you want to do customization specific to your environment, then you need to be more intimately involved with it.
Which other solutions did I evaluate?
We are not, at this point, considering other vendors. These days, it's specifically cost which is more important when selecting a vendor. We are not part of a financial environment or something like that where we would have a lot of penalties. So for us, as long as it is stable enough, we are okay. So for us, it is stability and then cost.
What other advice do I have?
If they are cost conscious and have a release table solution, this is probably the best solution available.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior UNIX Systems Administrator at a financial services firm with 1,001-5,000 employees
It has helped us to achieve a good response time for users. The memory card failure and the array's inability to create a spare card resulted in several crashes.
Pros and Cons
- "The most valuable features were the performance of the array, i.e., very low latency and high IOPS. Plus, the management interface is very easy to use."
- "The array level RAID does not seem available."
How has it helped my organization?
It has helped us to achieve a good response time for users.
What is most valuable?
The latency and speed of the array and also its ease of management were beneficial features.
The most valuable features were the performance of the array, i.e., very low latency and high IOPS. Plus, the management interface is very easy to use.
What needs improvement?
The several major crashes resulted in the entire weekends being lost in rebuilding the array and then for restoring the data. This was caused each time by a memory card failure and the array's inability to use a spare card. The array level RAID does not seem available.
How are customer service and technical support?
It was great with TMS, however it has been terrible ever since IBM took over.
On one occasion our support renewal had not been processed, which we found out when we tried to get support during an array failure.
Which solution did I use previously and why did I switch?
Previously, it was a great experience with RamSan-400.
How was the initial setup?
The setup is very easy.
What about the implementation team?
We implemented it in-house. It is very straightforward.
What was our ROI?
Since the takeover by IBM, the prices are much higher.
What other advice do I have?
For resilience, you need to buy two of these devices per site as RAID only applies within in each memory card, i.e., the whole array is not resilient if a card fails. Failover would only be possible for a standby device.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Hybrid IT Enterprise Executive at a computer software company with 11-50 employees
Reliable, easy to install, and well documented
Pros and Cons
- "The most valuable feature is reliability."
- "Cloud file sharing is an area that needs improvement."
What is our primary use case?
I am an IBM reseller and I sell this solution to our clients. I have a lot of knowledge of this solution.
Our clients use this solution for database performance.
What is most valuable?
The most valuable feature is reliability.
What needs improvement?
Cloud file sharing is an area that needs improvement.
For how long have I used the solution?
I have been selling this solution since it was released.
We sell the whole model, the entire line.
What do I think about the stability of the solution?
IBM FlashSytem is very stable.
What do I think about the scalability of the solution?
This solution is very scalable. We have no issues with the scalability of the IBM FlashSystem.
How are customer service and technical support?
Technical support is complicated.
The technical support can be improved. it should be more automated.
How was the initial setup?
The initial setup is straightforward.
It is well documented.
What's my experience with pricing, setup cost, and licensing?
You purchase it as a bundle and the price is comparable.
What other advice do I have?
I would rate IBM FlashSystem a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Systems Integration Expert & IT Consultant at a tech services company
Initial setup is pretty straightforward with a nice GUI
Pros and Cons
- "Virtualization of external storage, while adding cache and speed to the external storage."
- "Events/log analysis tools."
What is most valuable?
Virtualization of external storage, while adding cache and speed to the external storage. You don't have to completely take out the datacenter of your old storage. Just add it to the Storwize, continue using it, but with added performance/speed.
How has it helped my organization?
It has saved money for our clients by not replacing all of their current storages (with new storages).
What needs improvement?
- The IP replication
- Events/log analysis tools
For how long have I used the solution?
I've never used it myself for long periods of time, since as a system integrator and partner, I have only configured these systems for the end user. However, our clients have been using them since 2011, both Gen 1 and 2.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Since our company staff and I are an authorised IBM service partner with certifications in servicing Storwize V7000, all the technical support towards our clients have been done by ourselves. Only when some part fails have claimed it from IBM, and that went fast.
Which solution did I use previously and why did I switch?
Yes, IBM DS5300. We switched because of the external storage virtualization.
How was the initial setup?
It is pretty straightforward with a nice GUI. One has to know the basic concepts and terminology.
What's my experience with pricing, setup cost, and licensing?
No special advice about pricing. Regarding licensing make sure you add at least three years software maintenance from IBM at the beginning, because you will not be able to download firmware updates or any fixes/patches without this. Even if you have hardware maintenance, they will not allow a download without this SW maintenance contract.
Which other solutions did I evaluate?
Yes, IBM SVC, which has essentially the same software, but it has no place for disk drives. Therefore, you must attach some storage to it.
What other advice do I have?
Get the control box first, without any expansion boxes, and make sure you add at least three SSD drives, because this system has an auto tiering option. Thus, your frequently used data will be automatically placed on SSDs and be accessed faster by hosts. Data for shared folders, which is not so important, you can keep on older storages virtualized by the V7000, or put on bigger, cheaper, and slower disks.
Disclosure: My company has a business relationship with this vendor other than being a customer: An authorised IBM service partner with certifications in servicing Storwize V7000.
Senior Analyst at a tech services company with 10,001+ employees
The GUI is easy to use. The SAN Volume Controller provides a single management interface for virtualized storage.
Pros and Cons
- "IBM FlashSystem has an easy to use GUI, similar to the IBM Storewize family, which make it one of the best flash storage systems in the market."
How has it helped my organization?
We used to provision storage from different devices. This requires a lot of manual effort to synchronize all hosts with each storage unit in an environment. IBM SAN Volume Controller helps manage all storage units from a single interface; while IBM FlashSystem provides high performance for our Tier 1 applications.
What is most valuable?
IBM FlashSystem has an easy to use GUI, similar to the IBM Storewize family, which make it one of the best flash storage systems in the market.
We use the IBM SAN Volume Controller to provide a single management interface for virtualized storage. It is easy to manage many storage devices from a single controller.
What needs improvement?
The two products should be unified and have a service processor to restart devices remotely. For example, NetApp has devices which include a service processor in nodes, which could be used to restart the nodes remotely. IBM should implement something like this.
Both products are basically for block-level access. There should be a series that also has a file level and block-level access together, which would make it unified.
What do I think about the stability of the solution?
The stability of the system is fine.
What do I think about the scalability of the solution?
We did not have any problems with scalability.
How are customer service and technical support?
We receive excellent technical support.
Which solution did I use previously and why did I switch?
I currently use both NetApp and IBM. NetApp storage is cost efficient, but IBM is way ahead of NetApp in terms of block-level access.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
Pricing can be considered as per market competition. As I am seeing less projects using IBM storage these days, the only reason seems to be the cost of support.
Which other solutions did I evaluate?
We had a contract with IBM, and now we are also using NetApp storage.
What other advice do I have?
Go ahead and implement it. IBM storage provides you everything that you’ll need for a block-level architecture, as they have many different products which provides you with a variety of options to meet your needs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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Thanks for the feedback. Under Room for improvement you asked for "Include an option to upload the support package to the IBM ECuRep when opening an IBM PMR." I can see why nobody wants to find, wrap and send a diagnostic snap. So I'll give you that option now for no charge with IBM Storage Insights. Just send me a message in LinkedIn and I'll hook you up.