The ease-of-use and ease-of-setup are the most valuable features. You can get one up and running in a couple hours. I do it quite frequently for customers. The simplicity of it is the big benefit for me, compared to some others that I've used.
Network Engineer at a tech services company with 11-50 employees
You can run it on several different configurations.
What is most valuable?
How has it helped my organization?
A lot of features are beneficial. It's a robust solution from my standpoint. We've got it running on several different configurations. You've got tiering and a lot of nice features to have in today's world. You can put flash in them. It is a good system to use.
What needs improvement?
As far as for what we use it for, they have got it spot on for our market. I'm sure others might have some additions, but our market is more in the SNB space. It is everything we've ever needed.
With the latest releases of software, it's pretty robust. They've pretty well nailed it. I don't see any further weaknesses with the interfaces or anything.
What do I think about the stability of the solution?
I have not had any real issues. I think it is very stable. We have not had any outages or any unexpected issues. I would say it’s very stable.
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IBM FlashSystem
January 2025
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What do I think about the scalability of the solution?
It is definitely very easy to scale. It's like everybody says, "plug and play". It just works.
How are customer service and support?
Technical support is very good.
Which solution did I use previously and why did I switch?
We had a few customer requests for it. I attended conferences and they showed me that they have really put a lot of time and effort into this. It's a good solution. It was worth our time to push it for our customers.
How was the initial setup?
The initial setup was very straightforward.
Which other solutions did I evaluate?
We did not look at other vendors. We are a business partner for IBM on the storage side. Primarily, they're the only game we mess around with.
What other advice do I have?
Definitely give it your time. Give it your time, get some IBM folks to show you some benefits and maybe do a demo. It's a great solution.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a business partner for IBM on the storage side.
Senior Analyst at a tech services company with 10,001+ employees
The GUI is easy to use. The SAN Volume Controller provides a single management interface for virtualized storage.
Pros and Cons
- "IBM FlashSystem has an easy to use GUI, similar to the IBM Storewize family, which make it one of the best flash storage systems in the market."
How has it helped my organization?
We used to provision storage from different devices. This requires a lot of manual effort to synchronize all hosts with each storage unit in an environment. IBM SAN Volume Controller helps manage all storage units from a single interface; while IBM FlashSystem provides high performance for our Tier 1 applications.
What is most valuable?
IBM FlashSystem has an easy to use GUI, similar to the IBM Storewize family, which make it one of the best flash storage systems in the market.
We use the IBM SAN Volume Controller to provide a single management interface for virtualized storage. It is easy to manage many storage devices from a single controller.
What needs improvement?
The two products should be unified and have a service processor to restart devices remotely. For example, NetApp has devices which include a service processor in nodes, which could be used to restart the nodes remotely. IBM should implement something like this.
Both products are basically for block-level access. There should be a series that also has a file level and block-level access together, which would make it unified.
What do I think about the stability of the solution?
The stability of the system is fine.
What do I think about the scalability of the solution?
We did not have any problems with scalability.
How are customer service and technical support?
We receive excellent technical support.
Which solution did I use previously and why did I switch?
I currently use both NetApp and IBM. NetApp storage is cost efficient, but IBM is way ahead of NetApp in terms of block-level access.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
Pricing can be considered as per market competition. As I am seeing less projects using IBM storage these days, the only reason seems to be the cost of support.
Which other solutions did I evaluate?
We had a contract with IBM, and now we are also using NetApp storage.
What other advice do I have?
Go ahead and implement it. IBM storage provides you everything that you’ll need for a block-level architecture, as they have many different products which provides you with a variety of options to meet your needs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IBM FlashSystem
January 2025
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831,158 professionals have used our research since 2012.
General Manager Information Technology Department at a university with 501-1,000 employees
Thin Provisioning and Flash Copy are valuable but stability has been an issue
Pros and Cons
- "User friendly management interface."
- "Product support is restricted to IBM only. It must be decentralized to IBM partners as well."
What is most valuable?
- Thin Provisioning
- Flash Copy
- User friendly management interface
How has it helped my organization?
We run our business applications on it. Also OS was booted from SAN.
What needs improvement?
Product support is restricted to IBM only. It must be decentralized to IBM partners as well.
For how long have I used the solution?
Six years.
What do I think about the stability of the solution?
Yes, we faced power supply failure, Multiple SAS drives failure, and at the end both controllers were dead.
What do I think about the scalability of the solution?
We are able to add additional drives easily.
How are customer service and technical support?
One out of 10.
Which solution did I use previously and why did I switch?
No, it was our first experience with any kind of SAN.
How was the initial setup?
Initial SAN configuration was smooth.
What's my experience with pricing, setup cost, and licensing?
If you are planning to purchase a new SAN then go for all flash. Do not invest in a hybrid SAN.
Which other solutions did I evaluate?
Yes, HPE and Fujitsu.
What other advice do I have?
Please make sure that you will be getting proper after-sales support from IBM.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect tct at a tech services company with 51-200 employees
Provides data reduction for many workloads.
What is most valuable?
This was a great step forward from the XIV in next generation hardware for the customer. We're seeing tremendous data reduction for many workloads. It's not a 100% move from XIV for all workloads, however, but the customer is very pleased, for the most part, in their environment.
How has it helped my organization?
Benefits for us include lower overall cost, higher density, lower data center costs, and reduced total TCO, as well as moving to an all-flash solution versus a flash/spinning disk solution.
What needs improvement?
The HSM management console GUI still need some enhancements. It is still a bit awkward in navigation, and some functions/features are not yet fully integrated into the GUI support, but only via CLI. We also need to get reporting down to individual pool and volume levels, rather than just overall system levels. Customers need a more granular view of their individual business usage as well.
What do I think about the stability of the solution?
We've had some issues with stability, such as a couple of hardware failures and a couple of code bugs. They were addressed, but they caused initial customer concern.
What do I think about the scalability of the solution?
Scalability is quite nice, with being able to support over 1.5TB effective in one rack is a nice selling feature. One of the early issues was that they weren't at a code release where we were able to add new elements right away in a non-disruptive fashion. We had to wait for a couple of code releases for that. We've gone beyond that now. At this point, scalability is no longer an issue.
How are customer service and technical support?
Technical support has been great. They have been engaged from start to finish.
Which solution did I use previously and why did I switch?
Regarding previous solutions, this was more of a technology refresh decision. A customer was heavily invested in an older technology that they were very satisfied with, but they wanted to continue to make the move to flash technology. This was the next logical era of evolution.
How was the initial setup?
The initial setup was a little more difficult than the predecessor XIV, but it's a new product, so a learning curve is to be expected. As it is becoming more common in the field, it should be getting better documented and more straightforward to deploy. We are seeing new and continual updates to Red books and best practices documents now.
Which other solutions did I evaluate?
We didn't really consider alternative solutions, mainly because there aren’t any out there that can touch the A9000 family. From our standpoint, we're an IBM business partner. We value reliability and performance above everything else. Price is a close second, but reliability is key.
What other advice do I have?
Read anything and everything you can, such as documentation manuals and best practices that are coming out. Stay plugged into the IBM communities and leverage services if this is your first engagement for capacity and sizing.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are an IBM business partner.
Head of Data Center Administration at ООО Компания Тензор
Flexible, quick, and simple setup
Pros and Cons
- "IBM FlashSystem is flexible, quick, and has a solid design."
- "There could be some extra features added."
What is our primary use case?
We use IBM FlashSystem for backing up data.
How has it helped my organization?
There could be some extra features added.
What is most valuable?
IBM FlashSystem is flexible, quick, and has a solid design.
For how long have I used the solution?
I have been using IBM FlashSystem for approximately three years.
What do I think about the stability of the solution?
IBM FlashSystem is a stable solution.
How are customer service and support?
We have the technical support from IBM but we have not needed to use them. We do not have any problems.
How was the initial setup?
The initial setup was easy.
What other advice do I have?
I rate IBM FlashSystem a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Supervisor at a media company with 1,001-5,000 employees
Has good availability and performance
Pros and Cons
- "It's very easy to manage."
- "The solution is quite expensive. That's one of the downsides to using it."
What is most valuable?
The availability of the product is great.
I appreciate how well it can scale.
The solution is stable. The performance is quite good.
It's very easy to manage. They make it very, very easy to add notes.
What needs improvement?
The solution is quite expensive. That's one of the downsides to using it.
For how long have I used the solution?
I've used the solution over the last 12 months at least.
What do I think about the stability of the solution?
The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. It's a very reliable product.
What do I think about the scalability of the solution?
The scalability of the product is quite good. If a company needs to expand it, it can do so. It's not a problem at all.
How are customer service and support?
We don't need any external support. We do it on our own.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is too high. They should work to make it lower.
What other advice do I have?
I'm not sure if the company I work for has any business relationship with IBM. I am just an end-user.
I'd rate the solution at an eight out of ten. It's been quite good overall and I like the capabilities it has.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Architect at Horizon
It virtualizes storage and provides thin provisioning and compression.
What is most valuable?
The most valuable features are the ability to virtualize other storage behind it, thin provisioning, compression, and flash systems.
How has it helped my organization?
The benefit of the product is the ease-of-management. It has significantly reduced the IT operation costs to our organization.
What needs improvement?
I don’t really have a feature that I’d be using. Other storage technologies such as 3D drives or 3D flash would be cool to see, but for the users who I’m selling to, I don’t have this to offer. I don’t think that there is any improvement required.
What do I think about the stability of the solution?
Stability has been excellent and we never had any problems.
What do I think about the scalability of the solution?
It’s massively scalable, so I’ll never run into that problem.
How are customer service and technical support?
I have used tech support and they are excellent. They always have an answer for me.
Which solution did I use previously and why did I switch?
When selecting a vendor, the support mechanism and the reliability are the most important elements.
How was the initial setup?
I was not involved in the initial setup. I have done it for other clients, and it’s very straightforward to set up and use.
What other advice do I have?
Take it for a test drive. You’ll be impressed.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
San Admin at a healthcare company with 1,001-5,000 employees
It is easy to use and manage. We are a hospital and have zero downtime.
What is most valuable?
IBM XIV is the most valuable part of this solution. It is easy to use and manage. It is a cheap and also has reliable technology.
How has it helped my organization?
We actually are a hospital and we have zero downtime or any outage whatsoever.
What needs improvement?
There is need to put a SVC in there.
What do I think about the stability of the solution?
It is very stable. We've been using this solution for more than ten years. We're using it on our three big sites, there were no issues.
What do I think about the scalability of the solution?
It doesn't scale out that well. It actually goes up to 15 module and after that, you have to add another frame. But, they have come out with a new technology where you can do hyperscale. I wish they had put a SVC in front of it but, it's a hyperscale, i.e., you can be on either the A-side or B-side.
What other advice do I have?
The most important criteria while selecting a vendor are reliability and their level of maturity.
It's not the best solution, but it's very reliable.
It depends as every company is different. Some companies choose reliability, while others prefer the market. You have to assess your own stuff and see accordingly, what fits your bill.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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