IBM Spectrum Protect Reviews

We have two data centers, we have two Spectrum Protect servers, and we do cross replicating between them.

The main use case is AIX. Because AIX is an IBM product, they have their backup software for it, for SysBack and things of that nature that most other companies don't get into because there are not a lot of companies that use AIX. Bigger federal government companies use AIX  but AIX is a big one that always hampers us. That's why the business, over the last several years, we've been trying to encourage them to go into the VMware arena. We're using a lot of different products in VMware that are able to recover things very quickly, versus Spectrum Protect and AIX, you have to drop down the OS, then you have to restore the database, and then you have to roll the logs forward.

All of that takes time, whereas in VMware you can take snapshots, or you can use products like Zerto. We have Zerto in-house where we're doing asynchronous replication from our primary site to our DR site. Our VMware systems that are being protected by Zerto are seconds behind the production world. We're running anywhere from four seconds to 11 seconds behind, whereas in AIX, you have from that last backup. You may be eight hours behind. It's challenges like that, that we run into, that I'm always on the lookout for. I've been using Spectrum Protect since it was TSM for 17 years, but I'm not tied to it. There are other products out there that make your life a lot easier. As far as the data protection admin or business continuity, whatever you want to call the title they have out there, but those are challenges that we run into. And so that's where we're going, but it's just going to take some time to get there.

In the past, we've always been uploading our stuff to tape. We now have disc-based solutions, and those disc-based solutions, one of the neat features of them is when you use what they call TSM for VE, Tivoli Storage Manager for Virtual Environment, you're able to crack those snapshots open and are able to do file-level recoveries out of them. It gives you the ability to get rid of some file-level backups that you're using and gives you the ability to get rid of some SQL data protection backups. 

Instead of taking three different backups of your systems, you're taking only one. You're able to crack that open and get what you need. The incident recovery, where it creates the VM and then you're running it, technically you're running it on Spectrum Protect. But then in the background, it's doing the storage motion and moving it off the Spectrum Protect back to your VMware environment. The users don't know the difference. 

Those are nice really features that we really use. And it's really been helpful since we've gone to an all disc-based solution.

Their support is lacking. I've talked to their developers and stuff in the last couple of weeks and they reassure me that some people have retired, and they're working on getting that bumped back up. But the support lacks a lot to be desired at this point.

Their backups are once a day, they're not doing asynchronous replication. They're doing a one time a night backup. So whereas products like Zerto, every time there's a change in a block, it's immediately written across. They're not doing replication instantaneous, they're doing it once a day. There is a lot to be desired there.

At the company that I'm at now, they've had it since 2004. I've been here since 2010. I used it at my prior company, and I've been using it for 17 years in total.

My impression currently is that stability is not very good. I'm constantly babysitting it. I'm working with IBM right now to do an assessment to hopefully pinpoint if our systems are truly undersized. And if they are, then that's not a reflection on the application. That's a reflection on us purchasing undersized equipment. If it's not, then that's a reflection on the application not performing correctly.

I'll give them a seven out of 10. They've got their niche. The two shops I've worked at have been big AIX shops, and that kept them in there.

It's definitely scalable. 

Support is retiring, they move on, and they just don't have the expertise. I've spoken to some duty managers and they've even told me that they lost a lot of people and that they are trying to rebuild that up, and it takes time. I understand it takes time, but as a customer, I don't have the luxury of saying, "Hey, I'm going to leave my system down for a couple of months because support's working on beefing back up."

I would rate the initial setup on the medium side. It's not totally complex, but there are a lot of moving parts to it. I would give it a medium.

I would say partner up with a business partner, someone who does it day in and day out because installing the application or the server is not something you do every day as a customer. As a customer, you do that once in a blue moon. A business partner is constantly doing these installations over and over so they've got it down fairly well.

I would say partner up with someone who can help you through it. Support's not going to do a whole lot with you as far as installing it. That's not really what they're there for. They're there to troubleshoot issues. A business partner's there to hold your hand and walk you through getting it installed and set up and running.

In the next release, I would like to see better protect storage pool and node replication.

I would rate IBM Spectrum Protect as a whole a seven out of ten. 

It is performing very well. However, our customer feedback is the product is very complex, and mainly built for the enterprise customer. They will need to do some developments on the Spectrum Protect, especially on the Plus series. Maybe on Spectrum Protect, they can simplify it, so the admin can get more easily access the console, and generate jobs and alerts.

As a product, it is very nice. People love it, but the only issue is it requires a very unique/rare skill set. 

80% of the core business is running on-prem, and some of the applications which are add-on, go on the cloud. This is a mixture: 80% is on-premise, which is non-critical.

The problem with moving to the cloud is the government compliance agreements. The government says the data should not leave the country, or if the data is leaving Iran, it should be encrypted and no one else can read it. This is why Amazon is coming with their data center. Once it is live, all the Ministry's data should be part of Amazon and it should not go out. Those are the compliance issues with the Ministry.

We manage approximately 20 customers, except Saudi Arabia.

Especially for the banking and ministry sectors, they have core businesses running and they can't have a single bit of data corruption or data loss. This is a very important product for them, because it gives ease of access and the type of data consistency where they can rely on it and its safe on-hand. When there is a need or a disaster, they can get the information back from the archive. So, it is very much required.

The backup on real-time, especially for the virtual machine, archiving, and retrieving the reader from the backup repository and getting it online, getting it validated, then performing the data consistency check over the backup.

• I would like the users to have a better experience with the product.
• Easier recovery
• It needs better connectivity with other non-IBM application hardware and non-IBM platforms. If it can get connected with other applications, the customer would be happier because they would not need to stick to a single vendor, so they could have a backup on multiple environments.

It is very stable. It is meant for the enterprise customer's core business. I have never seen any customer talk about a system crash and not being able to retrieve their backup. 

It takes a lot of time to configure on the first setup. Once setup, you do not need to touch it again. You just need to do a formal check on possibly batch updates.

If you are attaching with IBM products, it is all compatible and very easy. Issues arise when you are working with non-IBM products. Then, you need to find all the APIs with the Spectrum Product. There are some issues with HPE and Dell, because these two do not support Spectrum Protect. You have to be on certain versions before they will support integrations.

Spectrum Protect will meet our customers needs as they grow, because as the data is growing they need to have a backup. We are talking about on-premise backup, we are not talking about cloud backup. We are discussing out of the country backup. There are tapes which are getting shipped out of the country with an encryption key. Spectrum Protect is playing a vital role, because they do the encryption. It is a very reliable, consistent, unhackable product. 

Technical support is okay, but their skills are limited.

Example: Our customer was not able to do certain activities. So it went from Level 1 to Level 2, then Level 3. Level 3 takes a longer time to bring up the batch or find a resolution. I think that is a part IBM could fix something. They should have a proper technical support team serving the customers and get issues resolved earlier.

The initial setup starts straightforward, but as soon as a customer opens the requirements for the backup because they are happy it, they will want to export their system, virtualized platform, or some applications on the databases. This is when it starts getting complex. Then you need to run multiple jobs, multiple consoles, and bring it all together. Of course, customers want to have a single console to connect all their different environments.

I would recommend IBM, but I am a business partner.

Other market competitors include EMC NetWorker, Veritas (Plus Edition), and Veeam (for virtualization).

Customers main criteria when selecting a vendor: presence in the market, and onsite and offsite support.

My primary use case is to back up our data to tape to outsource storage to protect us against any sort of cryptoware attack. We are using our DR recovery scenarios, basically for protection we are backing up to tape. We also back up the disk first. 

Our environment consists of two primary data centers with IBM storage in the thousands along with older and newer generations, and we have backed up everything to TS4500 already. We are still trying to move away from TS3500, but we are working on that. We have a mix of all sorts of databases and Exchange.

One of the recovery methods used to help troubleshoot all of our operations for contractors or the lower tiers, it meets that. Therefore, we are able to run it in an enterprise quite easily with one or two resources. All of the automatic tape deck functions are done well, too. We are able to connect two separate sites relatively easily without any problems. 

Once it is completed properly, it is low maintenance. Most of the functions do not require much deliberation. It is all the blueprints and technologies laid out, and it is straight forward.

The version that we had when I first started made it look really bad. We are talking about commands that should have run in two seconds, but instead took four to eight hours. Other components were sluggish. I noticed it as soon as our database improved. 

Because the database was slow, everything was very unresponsive. I did not know if I was doing anything wrong or if the system was not performing. With support, we were able to get up to a working version. 

Now, we are having issues with some of our underlying hardware. We require a lot of support, which has given us more scripts to get data out to the databases. In my 15 years experience of experience with backups, though not with Spectrum Protect, I could not get enough data out of the system to figure out what is going on. 

It is very scalable for my need, especially when you can just buy the hardware attachment. It is very fluid. To increase, as long as all the performance issues are taken into account, you can add as much you want. You can really scale it up in a lot of areas. The only issue I have with scalability is for the small offsite locations. You have about 50 different companies and you would never consider using Spectrum Protect in them. 

Our primary use centers are using Spectrum Protect instances. We run two Spectrum Protect instances.

We have spec'd out our build, and the cost of it can work quite easily today for our future needs.

I find the Level 1 and Level 2 support spend 80% of the time communicating the same information that I have already provided. 20% of those leads get a resolution. 

Because of our current case, I have had to open multiple cases and had some stagnant delays when answers did not fit the problem we had. It is normal in the industry to have to reach out to our customer rep to get proper support. 

It is not just for the IBM product, but it is on par at the top tier level. We receive the proper amount of attention once the proper communications are opened up with sales. On the lower tiers, I'm reasonably better off without creating communication with support.

I was not involved in the initial setup.

We used a third-party provider to set up the solution. The only problem is the speed of picking it up. There have been some sizing issues now, and we are dealing with those. Afterwards, we can move it forward.

We have been at our size for a few years. We are not really looking to battle the licensing costs, as this is our primary system.

I do not know who they evaluated.

I would not recommend Spectrum Protect at this point.

The solution's use cases would mostly involve its use in finance and insurance companies.

The two features in the solution that I have found valuable are its functionalities related to UFS and KMS.

The solution's ability to integrate with a cloud solution is one area that needs improvement.

In the next release of the solution, I would like to see the solution being able to integrate with EFS storage.

I have experience with IBM Spectrum Protect and have been working with the solution for thirteen years. Also, I am a reseller of the solution from the sales department. I have worked with versions ranging from IBM Spectrum Protect Version 9.x to IBM Spectrum Protect Version 11. The latest one I am working on is IBM Spectrum Protect Version 2.1.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution a four or five out of ten. More precisely, I rate the solution's scalability a five out of ten. The low rating is due to its inability to integrate with the cloud providers today. So, if the integration is within an IBM cloud, it is good, and if it is outside IBM cloud, it is really bad. Also, most of our clients are enterprise-sized ones.

Regarding technical support, if one has the entire enterprise support, I would rate it a nine out of ten, but without enterprise support, I would rate it a five or six out of ten. So, to be more precise, without enterprise support, I would rate it a five out of ten owing to the timelines required for the technical support to resolve any issues.

Neutral

The solution's initial setup is straightforward as long as the prerequisites are followed. So, I rate the solution's setup between seven to eight out of ten.

The time required for the deployment process is somewhere between two to three weeks.

Around 200 to 300 steps are involved in the deployment process of the solution. So unless specified, explaining all the steps involved in the deployment process can be difficult.

The solution's pricing is fair. Price-wise, I rate the solution an eight out of ten.

To the ones planning to use the solution, I would like to say that as long as your use cases aren't transactional, you can use IBM Spectrum Protect for anything they want. For transaction storage, it is better not to use IBM Spectrum Protect. Since the solution can only be launched on IBM cloud and not on Google or Amazon cloud, I rate the overall solution a seven out of ten.

Protecting infrastructures and applications. We have infrastructures and applications that must be online. Some has archiving requirements that need to store data using longer retention due to legal or other requirements. With Spectrum Protect, you can adjust this to your needs.

We use this to fine tune our business requirements for the data, where we can save shorter data retention data on a storage pool with faster performance and save archiving on a storage pool with tapes to keep cost lower.

With Spectrum Protect, we were able to lower the TCO thanks to it always being incremental by design (progressive incremental forever).

Why back up data again if the data has not been changed? It has faster backups, as only changed content is sent and has less storage use.

Why restore the same content many times if you can just restore one backup?

• Faster restores as only one full backup is needed to restore. With other competitors, you have to restore fully with all their incrementals.
• We successfully lowered data storage due to its progressive incremental-forever by design (always incremental), plus its advanced data reduction techniques using deduplication with compression.
• Backups are much faster, as only changed content is sent, especially if the journaling is added.
• Restores are much faster too, as it only restore the objects needed. Other competitors restore objects from full backup, later restoring a more recent version of the object.
  

Progressive incremental-forever (always incremental):

SPFS is a file system for Spectrum Protect. A way to mount a Spectrum Protect storage pool as a mount point on your server for easier usage. With this one can protect any data using the Spectrum Protect storage.
Eg
# mount -t spfs /backup
# mysqldump > /backup/mysqldump.bkp

SPIR is Instant Recovery for Spectrum Protect. Take application consistent snapshots locally using, and sends snapshots data using space efficiently and blocking backups to the Spectrum Protect server. It provisions the snapshot from the backup server to the same or new server near instantly, so that applications can be started before all data has been copied back to original place.

Replication services would be nice. If these could be enhanced to be always on so multiple storage backup services could be added as a cluster pool. This would provide a better availability service.

It would be great if the API could add functions to check storage pool details using the client-side API.

It would be great if there would be an API to add new licenses using the client-side API so the licenses can be reviewed using QUERY LICENSE. Then, new licenses could be added using the REGISTER LICENSE command.

More than 20 years.

the solution is stable and all the fixes and patches are well tested before rolled out. workarounds are being published if bugs exists early bug fixes can be shipped earlier for clients has emergent needs (eFix) change list is being published at each release

the solution scales frmo small setup to enterprise hosting many thousands of clients. Competitors need more resourses, as it has difficulty to host the inventories, of manage the amount of data If needed, one can add storage agents, which can be used to off load data transfer, so that the data goes over these agents, instead of being sent to a central server

support is great

We previously used Dell EMC NetWorker and switched because:

• More storage was needed to manage data protection.
• It was more difficult to manage traffics, as it uses RPC, and more ports needed to be opened in the firewall.
• The solutions sometimes does not respond on "push/pull requests".

being working with ADSM, TSM, Spectrum Protect for several years, and the setup becomes more easier nowadays

we used an in-house team

By changing to this solution, we saved not only a lot of license costs, but also 450% storage cost (without space reduction techniques) + 450% additional using space reduction techniques

IBM provides an open license policy, which is more like a gentlemen's agreement.

One can go with either a PVU licensing model or a capacity based licensing model. Either solution does not block the usage, if over used.

NetBackup.

The perfect solution with a robust, scalable, open architecture.

Many additional plugins are available on the Global Solution Directory.

The solution is primarily used for backing up all of our servers and data. We also use it for a lot of driving data.

I'm new to the company, so I don't know if I can answer how the solution has improved the organization.

The archiving feature is the most valuable aspect of the solution.

Although I am not a technical user, I would say the cloud integration features could be improved.

I'm fairly new to the company, however, I've been using the solution for probably just over five years now.

The solution is very stable. We haven't faced any bugs or glitches. There haven't been system crashes. It's reliable. An organization won't have to worry about stability.

The solution is highly scalable. An organization that needs to expand the services should be able to do so without any issues.

The solution doesn't have a high user count. Rather, it is used by our IT department to protect our organizations' data. No end users would have access to it. About 10-15 people from our storage and data protection team have access to it currently.

Technical support is great. they're very knowledgable and technical people. We've been satisfied with the level of support they've provided. It's been very good. We've had cases in the past where they've been able to help us overcome issues effectively.

I wasn't at the company at the time the solution was implemented, so I don't have knowledge as to if the solution is difficult or straightforward to set up.

I don't have any information about the pricing of the solution other than to say it's a little bit higher than we would like.

We are always looking at different solutions. For example, we are looking at Cloud Work, Cohesity, and Rubrik. We're very early in the process of evaluating them, so we don't have clear differentiators yet. It's too early to discuss a comparison of features.

We're not partners with IBM. We're just customers. We have a good relationship with the company, however, we are not reseller partners.

We're using the latest version of the solution.

I'd rate the solution eight out of ten. It's a great solution, and we've been very happy with it, but it does lack cloud integration features. If it offered that, I'd rate it higher.

I use it for the disaster recovery backup archive. It is performing very well.

Spectrum Protect is running under AIX on a Power system. We have a SAN volume controller in front of two generation three XIVs and two IBM tape libraries (all Fibre Channel attached). We have two sites. 

It protects our data. That is what it is there for.

We cannot live without it, since it gives us the confidence to move forward knowing our data is safe.

The most valuable features are reliability, capacity, and performance.

I'm sure there are some areas of improvement, because no product is perfect- but I can't think of any right now.

Regarding stability, it's been rock solid; very stable. I've never had a problem with it.

I've never had issues with scalability. It scales very well.

It has scaled with us over the last 25 years. We are a community college with about 40,000 students and roughly 5000 to 6000 employees. It is growing, though not as much right now. The economy is good, and we grow when the economy is bad. The exact opposite of everybody else!

Technical support is pretty good. It is doing fine, but you pay for it.

We have been using it for a long time. I don't know what we had before.

The setup was straightforward, but it is a complicated product. It was a lot more complex to set up so long ago. There were just a lot of moving parts with a lot of pieces to it.

For vendors, I want good technical support, but I also want honest sales people. I want somebody who is going to tell me the straight truth, and whether or not it's a product that I should buy. I don't want it similar to selling me a car or something. I want somebody who will be honest with me.

I would also like a product that scales and is reliable. It should be able to handle the amount of data that we backup every night. I go back to being reliable.

I would highly recommend it to anybody that would like to buy something like this.

If it fits them, I would say "Get it." It is not the right product for everybody. No product is for everybody. However, this is a very good product. If they have a need, like I did, then it is the right solution.

I am a consultant and work with different IT technology including data protection solutions. We work with the legacy version of IBM Spectrum Protect from 6.x version all the way to the latest version, 8.1.12.

I have implemented Spectrum Protect for organizations as big as 1,500 users and others that are small workgroups of 40 or 50 people.

Spectrum Protect is used for protecting virtualized workloads. It also allows you to protect traditional workloads such as physical machines and physical servers. It is well suited for storing data to tape.

The addition of the retention set feature provides a reduction in storage costs. It also reduces RTO and RPO so that you can respond quickly to your clients and services in case of data loss. 

Spectrum Protect is a robust solution. A valuable feature of this solution is the retention sets, which is a fairly new addition to the feature portfolio. This allows you to back up information to leverage all their copies of backup and not do new backups of the same information over and over again. 

The usability of IBM Spectrum Protect could be improved, specifically additional features to the product in the operations center. Additional reporting facilities and stronger reporting tools such as build dashboards would be beneficial. The tool should allow you to write SQL queries to get the information as it is not easy for entry users to retrieve some reports.

I would also value a comprehensive mass deployment solution for clients that would provide an automated method for deploying agents across a large environment, not only for Windows, but also for AIX and Linux. This would reduce the time required to deploy the tool.

I have been working with IBM Spectrum Protect for 10 years and consider myself an expert on this solution.

IBM Spectrum Protect is stable.

This solution is scalable. It is a very good solution for mid-range and enterprise customers. It is suitable for a broad range of different environments and types of customers, verticals, and other segments that can implement this product. 

Technical support of IBM Spectrum Protect is superb. They always help us to quickly get to the root cause of the problem. The incidents are well managed so that we can restore service quickly. The product comes with good quality documentation and videos that share best practices and help you get up to speed quickly. This knowledge helps you give a good description to their support team which also helps arrive at a quick solution.

In previous years we used Tivoli Storage Manager. The solution took up to three months to deploy. 

The initial setup of IBM Spectrum is straightforward. Currently, there are blueprints that have a solution to implement quickly. The blueprints come with automated scripts that can be leveraged to make the deployment simpler. You just have to run a script and then complete a set of policies, storage devices, users. The other configurations are already done for you. The documentation, or blueprints, are being updated all the time so you always have a way to reduce deployment time. Deployment takes as little as three or four days.

IBM Spectrum Protect listens to their customers and the feedback about each component and feature. They are always improving quickly based on new trends and software development and agile methodologies.

You have to be careful or aware of the different solutions and the different agents that the solution comes up with so that you select the right product for the right use case. The solution comes with different products that are intended to protect certain workloads such as databases like SAP HANA products. 

I also recommend that you get to know the product well, leverage the latest features so that you can get the most value from it. 

Lastly, I would recommend that you use IBM Spectrum Protect's service and support not only when you have problems but also for recommendations on how to do certain things properly so that you don't have problems in the future. 

I would rate IBM Spectrum Protect an 8 out of 10. It is a great product, it's stable and has been on the market for a long time.